I have a doctors note that states I should refrain from wearing a face mask and Dimitri would not offer me service. I even offered to put one on and he refused to give me one.

I went to this location on august 22nd at around noon for a simple task, to switch carriers. When I explained this to the women that was working she immediately started acting like I had asked her to do the most complicated task on earth. We were doing the credit check and getting things ready and she was rolling her eyes and being very rude so I told her to forget it and I would just stick with my current carrier. I think this may be the rudest employee I have encountered anywhere. If I owned a company I would never hire this person. I will never go back to this location for anything since it seems like they get offended when you ask them to do their job. I would give them zero stars if I could.

Good luck trying to get a phone or be helped at this location.

Wow. A very militant worker didnt really make me feel comfortable or eager to purchase from. Second tone with this same employee, her name I believe was Wilson

I went to the story and had the best customer service experience I have had in a long time! The sales lady dropped everything she was doing to help me. Also apologized for the little mess that she had while stocking the shelves of a new shipment of accessories! She answered all my questions and was very knowledgeable. My phone arrived and I was helped by Kevin and the same experience as before “above and beyond” I had ordered a screen protector for my new phone prior to arriving to the store. It was sitting on the counter while my new phone was being uploaded and Kevin put it on my phone for me. Seems simple yes, but that simple was above and beyond anything he needed to do and I was pleasantly surprised!! My phone took longer to upload and a lot longer then I wanted to hang out! OH but don’t worry the store Manager put it in a safe spot and I left to accomplish another task, came back and my phone was ready! Hands down the best customer care I have received in a long time and not only from one person but the entire team. Thank you thank you and thank you! I hope the regional director can read this and do something good for his team.

Because of COVID there was only one employee working, trying to assist 3 customers efficiently while maintaining social distancing and safe service. He was hustling around and clearly was prioritizing safety and getting people served quickly. An overall wonderful experience in a time where going anywhere is incredibly stressful.

Never like to do their job and very rude

My experience with Kevin was an extremely good one. He was super helpful and patient when I decided to return a recently purchased phone for another on a Friday night an hour before closing. Thanks Kevin! Appreciate you.

Really bad service, I am trying to file for an insurance claim and Im waiting for it to go thru. In the mean time I have to get a phone for $800 and I wont be able to return this phone after I get a new phone thru insurance. I totally just spent $800 for nothing. Dont shop at victra stores, go to another verizon store. They have no selection, all you can get is the most expensive top of the line phones. The phone Im replacing with my insurance claim, was only $500. I thought that I could return this phone when my insurance claim goes thru. So annoying to not be able to either down grade to a cheaper phone or beale to return it. Also you have to physically have an authorized user in the store with you, how annoying.

5 Star for Mike who helped me order my new iPhone 12 Pro. but when I picked it up the guy behind the counter was very condescending, the monthly bill I was quoted was not the same and after swapping my phone the guy refused to sell me any accessories and didnt help set my new phone up. He refused to tell me the managers name when I asked so I could inquire about the price difference. Also spent the whole time behind the counter with his mask mostly off. This is a 3rd party Verizon store and should be treated as one, do yourself a favor and drive the extra few minutes to an actual store for a better experience.

The staff at this location are super friendly the manager Mike helped us choose great phones that fit our lifestyle and was very knowledgeable on nearly every device definitely will return to this location for future service needs!

Very nice employees and good experience.

Mike helped me upgrade my phone and add a line. He was very helpful and knowledgeable!!

The best experience I ever had. Very friendly people, very knowledgeable. They are so helpful. I work with Brandon J, he was amazing. He solved my phone problem with timely manner.Thank you so much for amazing experience. I appreciat you guys a lot.Mohammad

Fantastic support. Impressed with the persistence of Brandon in fixing a problem. Also impressed with the patience and kindness of Mike and Brandon in addressing questions .

Great costumer service. Clean and quiet.

I would recommend this store to anyone. I really enjoyed my experience here. The store manager Mike and customer service associate Brayden, were super nice, and polite and very friendly!! They both have Awesome customer service. I look forward to doing business with them again. Thank you guys so much for everything!!

Kate is the reason we come to Verizon at cottonwood mall. She is very knowledgeable in her field and if she doesn’t know she will go out of her way to get an answer. If you want the best customer service this is the place to go. She exceeds all expectations hands down! Thank you Kate for always taking great care of us and making certain we leave with the best products!!

Great and easy!! Will definitely go back

Great staff, always willing to a answer my questions.

Ordered a phone, but their system was down so I wasnt able to pick it up, reordered 2 days later, drove here after work on a Monday with their house saying they close at 7, just to get here at 5:45 and theyre closed.

Walked into Verizon store today on Montgomery and Juan Tabo and had the privilege of dealing with Sales Rep, Jake. Highly knowledgeable about Verizon products, very courteous, and highly recommended by this customer! You have an excellent employee working in your store Verizon, dont let this one go anywhere!!Thanks For Your Help and Time Jake..Sincerely,Very Satisfied Customer

Always very helpful and patient.

Ben was awesome. If you can, ask for him if you are signing up for a new phone or need help. He is cool and very patient. I went to the Verizon on Juan Tabo and Montgomery. He solved every one of my problems with what turned out to be the best possible solution. Never liked longhorn supervisors who cant tell when their people are doing well and are actually competent, and interrupt, but Ben kept me from going somewhere else.

Quick friendly service with knowledgeable staff

Great customer service, very friendly,helpful

Terrible service, no attention to the reason for the visit. Waited 30 min to look at phone cases, not to mention being hassled by the tacky rent a cop because the faulty connection on the JBL speaker caused the sensor to trip by pushing the bluetooth pair button. Overall that store should be shut down.

Mike was super friendly, patient and helpful setting up my Moms new phone! I will definitely go back.

I visited this location for service assistance on January 2, 2019 shortly after 4:00 PM and I was shocked by the level of incompetence and unprofessionalism. The assistant was rude and non-communicative and treated me very disrespectfully while also appearing to have minimal knowledge of the products themselves.The store itself seemed badly maintained, with dust, grime, and random box parts laying all over the place. When I attempted to pay with a card I was brusquely informed that it was cash only, which is a sure sign that this place is not legitimate.Hopefully this so-called verizon store will soon be gone and this space used for a real business.

Kevin was great. very helpful and knowledgeable about all this technology. I wouldnt go anywhere else for help.

No stores had the Note 10 + 5G in stock.. they did!!

Went into this store to switch service to a different phone. The guy that was there was sooooo rude. Talked to us like we were a bunch of idiots! Needless to say we walked out and went to a different location. How can a new store think this kind of service will get them repeat business! I will never go in there again, and Ill tell everyone the experience I had.

My parents went here to get upgrades. They were misinformed about the cost difference to the plan. Instead of $10 cheaper a month it actually was $20 more a month. Had to spend an hour on the phone with customer service to get the changes reverted. I love Verizon, hate Diamond Wireless. Do not go to this. Make sure to go to corporate locations only.

Friendly service. Every helpful and not overcrowded.

Excellent customer service, David helped me out without hesitation even when I was unintentionally being a difficult customer.

Awesome! Matthew helped me pick the perfect phone for me

Easy,fast,helpful

Convenient place for phone upgrades.

DO NOT GO TO THIS STORE! THE GUY WAS RUDE WHILE HE WAS CHEWING TOBACCO

Staff is very helpful

Great store

Bought my phone hear

Salesman’s was not knowledgeable

Fast and helpful

No waiting for help, knowledgeable staff

Helped