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Reincarnation Inc. The Subaru Guys
1300 2nd St NW, Albuquerque, NM 87102, United States
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Reincarnation Inc. The Subaru Guys
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Va
Review №1

As a woman who is not knowledgeable about car repair, I am always hesitant about going to any auto repair shops. However, this is one the first times I left feeling like I wasn’t made to overspend or convinced of getting unnecessary repairs. It’s also the first time I didn’t have to call someone who knew about cars to make sure I wasn’t being manipulated.They were super clear and the pictures that they send of your car are very helpful. They are also very reasonably priced and the people are soooo friendly. I’ll only be coming here for all my future car needs.

De
Review №2

Short story: These folks are absolutely terrific! Long story: moving our daughter across country, her Forester began having serious engine issues just outside Albuquerque. Called AAA for a tow. Subaru dealership in town never answered. We left messages (to this day theyve never returned the call). The Subaru Guys answered straight away, and despite being busy, said bring it in they would take a look. Arrived during lunch break. Service manager and a couple of techs rolled the car onto a lift, pulled the oil filter, cut it open and drained it. Confirmed what they feared. The engine was gone. To keep several hours at their shop brief, they were beyond kind and compassionate while we tried to figure out next steps. We tried to give them something for helping us out, but they refused. Said they hoped a shop elsewhere would do the same for them if they were in our shoes. God bless them. I cant think of a better service experience in my many years!

zi
Review №3

These folks saved us! 🙏 We traveled from DGO to ABQ and our coolant started leaking. We called them and they got us in the same day and offered us a free diagnostic and solved our problem within the hour as we sat in their very nice outside seating area. They were extremely friendly, timely, helpful, and explained everything. Thank you Reincarnacion! Truly a blessing for a couple weary travelers!

Sa
Review №4

These guys are excellent. They were able to diagnose a suspension problem that others had incorrect. They are extremely busy but at no time did I feel I was not their only customer. If you own a Subaru these guys rock.

Em
Review №5

This place is amazing! I was coming through on a road trip and they were immediately able to set me up with an appointment. When I arrived they took my car in within 10 min. Since it was chilly and I was sitting outside working while I waited, Juan even offered me coffee. Very helpful and nice people. The outdoor space where you can wait is lovely with table/benches and even a few flower boxes. A very thoughtful and thorough place. My car was in great condition when I got it back and I wish I lived here so I could use them on a regular basis. Thank you!

Ca
Review №6

Super professional and trustworthy. Not that I wanted my Subaru to need repairs but I’ve been aware of this company for awhile, even while we lived in Georgia. Now that we live in Albuquerque, I knew who to call for repairs.I highly recommend this auto repair shop!!

Re
Review №7

I will exclusively go to Reincarnation for any of my cars needs! If you’re looking for a good mechanic give them a call. Thank you for taking care of me!

Er
Review №8

Amazingly transparent and honest. I really appreciated opportunity to learn how the car works and why the work was necessary. I recommend them to anyone!!

Pa
Review №9

These young men are fantastic! I’ve been there twice for minor service and was treated with kindness and respect. I’m telling everyone I know about them.

Da
Review №10

Highly recommend these guys! Friendly, professional, and incredibly detailed. They sent a full vehicle assessment with photos and estimates to review online - I appreciate the convenience and customer service!

An
Review №11

Great repair and quick got my car in one day and Im super happy my ac is running wonderfully 😊

El
Review №12

Friendly knowledgeable staff. Loved the red/yellow/green point by point inspection that was texted to my phone. Definitely going back

Na
Review №13

Staff was friendly, honest and accommodating. Pricing was more than fair, I will definitely be back!

Lo
Review №14

I have been using The Subaru Guys for years over the local dealerships and been completely satisfied by both their customer service as well work on the many Subarus I have owned.

Do
Review №15

As an ex-dealership mechanic I appreciate the service and professional attitude exhibited by the folks at Reincarnation. Good value and quality service.

Su
Review №16

I took my 2010 Subaru Forester in for the major diagnostic tests because I was having serious problems. Indeed I was correct. The mechanics here were very professional and very patiently discussed all the issues. I will definitely go here for my service needs in the future!!

Ma
Review №17

Everyone there is wonderful and they have taken great care of the vehicles in our family! Thank you !

Sa
Review №18

This is the only shop in town I take my WRX to. They are great! Just got a 100k package done on my car. Juan helped me this last time, he was very friendly, knowledgeable and helpful. They will go through every item, part, and process that is going to happen on the repairs and tell you in detail about the associated costs. I really liked the diagnostic analysis they send via email- it comes with pictures of your car along with pictures of any problems/everything they are going to work on. I also appreciate the Covid-19 safety procedures they follow. Highly recommend.

Re
Review №19

Gave us a very derailed report of everything they found wrong. They quickly did the work we approved. They were also friendly.

Do
Review №20

Excellent service, good communication and good outcome!

Ja
Review №21

Excellent job of on time service and very good courtesy. Completely satisfied.

Te
Review №22

I would give reincarnation zero stars if it was an option.I followed these guys from IVS. I recently bought a used Toyota just so I would not have to look for a new shop. For the first time ever I do not trust what they say.

Do
Review №23

After an accident we had a few minutes to decide where to tow our Tundra. We had heard good things about this place and decided to give it a try. We were pleased the staff searched for used parts and did quality work with cost in mind. Thanks to these folks the truck will go another 100k!

Ti
Review №24

The best mechanics in the galaxy. Known galaxy. Seriously. This is an amazing place. My 2003 Forester has 200,000 hard miles and runs thanks to this shop. Honest and kind and funny and good looking, the whole crew at Reincarnation and the Subaru Guys are totally dedicated to giving you excellent and efficient service. Also, they go way above and beyond. During my last visit included fixing my brake and dome lights without me remembering to tell them. They washed my car once after a major repair. Every customer is pretty much a lifer, so dont go in unless you are ready for a serious commitment.

Ja
Review №25

I have been taking my 4Runner to Reincarnation since it got up to 100k miles... that was 70k miles ago! Regular maintenance on the vehicle is one thing and Reincarnation are reliable, knowledgable and not pushy (at all) with add-on services. When it comes to the bigger stuff like brake service, timing belt, drive train, etc. the Reincarnation team provide exceptional service that is knowledge based. They know what is up and if they dont they dig their heels into it to get the issue resolved. Never for a second did I think that my Yota was in the wrong hands. I have recommended Reincarnation to many friends and family over the years and now Im recommending it to you, the internet.

An
Review №26

Honest, thorough, timely, and courteous. Will be bringing our 2013 Outback back for service in the future. It is nice to work with folks who understand their business and are not high-pressure about doing more work than is needed. This was our first visit to this shop and we were very satisfied overall!

Ra
Review №27

Pristine Shop. Never go anywhere else but here. Fully skilled Technicians. Full Round Shop for all repairs. Highly Recommended

Be
Review №28

This was my first time at Reincarnation. People waiting with me spoke highly of the company. One said she used to only come to them for major servicing but now comes for everything, including oil changes. On the wall they have plaques from the Weekly Alibi rated #1 auto service center for several years in a row.My experience was great. They called to tell me other issues they found with the car during inspection and the cost and time required for repairs. I feel their prices are reasonable. But more importantly, I felt I was treated with respect. I had called Fiesta Subaru over a week ago and left 2 messages (rarely does anyone in service pick up the phone) and I still have not heard from them. I am now a loyal Reincarnation customer.

Ke
Review №29

Juan and team did a great job repairing our ‘05 Subaru. Brought the car in on a Friday for diagnosis and estimate. Diagnosis was done quickly and the estimate was reasonable. They were able to schedule our service for the following Monday. All work (including some additional work that was also reasonably priced) was completed on Monday as planned. Will use them for our other Subaru service as well. Highly recommend!!!

Ar
Review №30

Great shop seems to have done a good job, they forgot to do something they said theyd do but it was a favor anyway. They werent great at keeping me updated but I was happy for the most part with the service.

Al
Review №31

Never called me back with quote.

de
Review №32

Outstanding experience. From frontline customer service to the quality work, Reincarnation Inc not only repaired our 2005 forester in a timely manner, they finished UNDER the quoted price. Absolutely satisfied with our new mechanics and will be recommending Reincarnation Inc to everyone.

An
Review №33

Reincarnation is the best shop in Albuquerque. Every experience Ive had here has been professional, efficient, and fairly priced. Juan, in particular, is always extremely personable and provides excellent customer service! Thank you!!

Ro
Review №34

The gentleman performed the work they estimated for this vehicle. They gave an estimated time for the repairs. Finished the work on time. Left my vehicle in a very clean manner. Very professional experience. I will use this company again for service on this vehicle. Thanks to all who worked on my car.

De
Review №35

The guys here are all so professional and kind. This is the only shop ill bring my major repairs to. Jared and his team are experts. They do excellent work at very reasonable prices. I would definitely recommend bringing your vehicles here!

Jo
Review №36

I felt in good hands and was confident they’d do a good job if I had more work done. They were patient with my questions.

NM
Review №37

This is a fun shop, from the interesting art on the walls to the healthy snacks at the coffee machine, to the witty conversation with shop manager Juan Santana. All the mechanics are nice and competent, too! Friendly, homey, reasonably priced, knowledgeable service. AND they dont just work on Subarus. I get my old Volvo serviced there after my Subaru-owning neighbor recommended the shop. Kudos to locally owned businesses like this one with excellent work habits and ethical philosophies!

Mo
Review №38

Wish I could give Juan and the guys at Reincarnation 100 stars. We showed up before they opened after a 5 day ordeal trying to drive back home to Florida from Utah. We broke down in Utah then tried to make it to our next stop in Dallas when we broke down again in Albuquerque. We showed up, told them our situation, and they immediately took our car and went to work. The problem was our transmission which was under warranty and we needed to get back to Dallas urgently for work- so Juan literally gave us a wrench out of their shop and spent time showing us how to reset the battery of the problem happened again so that we could leave and try to get to the Subaru in Texas. He even refused payment from us. Wow. I am so so thankful we found this place and went with our gut to come here. We will never forget the generosity and honesty of Juan and the staff at reincarnation. Truly kind people. I wish all good thing to come their way.

Da
Review №39

I have been taking my car to them for two years now. I have nothing but good things to say. They have always been on the up and up with what I need done and price is reasonable. I recommend then to everyone.

Ja
Review №40

I’ve wanted a 2002 WRX since, well, 2002. Against the better judgment of every Internet forum and my mechanically inclined friends, I pulled the trigger on buying someone else’s project car (the price was right and the car is cherry for being old enough to vote, don’t judge). Aftermarket everything, swapped suspension, etc. Car was throwing more codes everyday. Needless to say, I needed some help.The ‘Subaru Guys’ did not disappoint. Some heroes wear capes and some, of the best, wear beards and gold & black T-shirts. Not only did they assuage my fears I’d taken on a lemon, they got me passed emissions and sent me a 41 point inspection recap (with pictures) illustrating everything I needed to bring the car up to snuff.Will absolutely be going back, not only for their expertise with my Japanese beauty, but also because their demeanor has no trace of condescension or ego. Truly amazing mechanical knowledge and polite, professional attitude to boot. Best garage I’ve ever been to. 10/10 will go again.

Ca
Review №41

My daughter recommended Reincarnation to me and last week was my second visit. I intend on taking my car in for regular maintenance. Ive gone on road trips recently and have felt very confident about the mechanical condition of my car because of the care Reincarnation gives. The staff is wonderful, the lobby is welcoming with art on the wall and complimentary beverages are offered, while you wait. Two words: integrity and courtesy. I highly recommend them!

Ch
Review №42

They are professional and quick. I have had them do multiple services and I have come away happy with the results and price.

Ri
Review №43

Amazing service. We were driving cross-country from AR to CA and had 4 lights come on our dash. Called them an hour and a half out from Abq and they said they’d take a quick look to be sure we were safe to keep driving (we have 2 small kids and a cat with us). They ran the diagnostics, reset our system alerts and had us back on the road within a half hour. Said it’s probably an oxygen sensor, but that we’re safe to get home and to a dealer. No charge for their time. Great people! (This was all after calling a Subaru dealer that told us they’d need all afternoon to diagnose.)

Ri
Review №44

Weve been going to them for years. Our work was always done at the dealer but that gets pricey after a while. Their rates were more reasonable and quality was Excellent. Jared is just an awesome gentlemen to do business with. The integrity he brings to his business is just first class. Also, the customer service Juan provides is also amazing. Ive always been happy with them and in recent months, I was taken back for what they did for me. Again, just amazed at their level of service.

Sa
Review №45

Juan is awesome. Only went in for a pre-purchase inspection of a car I was thinking of purchasing. Having only been in a few times to ask questions and to schedule he remembered my name, greeted me, and made things as seamless as possible. Thorough, professional, and a pleasure to deal with. Will be doing business again and referring people. Thanks for the help.

je
Review №46

Amazing crew. I had what I thought was an emergency driving to a conference. I called some places before calling them and none of them would even look at my car without an appointment. They took me in right away checked my car and fixed what was wrong with it. It turned out to be a super simple thing thankfully. I was able to return home safely. This is what good customer service means. I will be bringing my car in next time I have to be in the area for sure!

Sa
Review №47

Best experience Ive had with a mechanic shop. They are very honest & the most helpful. They dont try to up-sell like every other shop Ive been too. I will definitely return to them in the future!

an
Review №48

Professional staff!!! Juan and Jared are super informative. It’s such a relief to work with a team of trusted mechanics and not get taken advantage of. They helped me prioritize my repairs and make an informed decision about buying a used car. Super clean waiting room too. I’m definitely going back and certainly recommending them to friends.

Ca
Review №49

I took my 09 Outback to Reincarnation after all self diagnosis failed. The ck engine light indicated all four cylinders misfiring. I changed out multiple sensors. They found the problem, fixed it and now I’m completely happy taking my car to Reincarnation. 100 percent satisfied.

Su
Review №50

I’ve been coming here for so many years and it’s better than its ever been. Great guys, great shop. Highly recommend!

Sy
Review №51

They were so nice and helpful. They checked my car and were completely honest that I should check and see if my transmission may be under manufacturer warranty before I spend tons of money. I will for sure be back here in the future for any car repairs I may have. Was nice as a woman to be treated with respect and honesty not just ripped off due to my lack car knowledge:-)

le
Review №52

Had a vehicle in for a pre purchase inspection. Wasnt able to make it in person but this was no issue. Staff called me after the checks had been done. Talked me through any concerns they had and directed me to a link to see full inspection notes. With a full break down of what was checked. Images where applicable. With a very simple traffic light system to help you work it all out.Couldnt have been happier with how it all went. If they were local to me i would not hesitate to use them for any future work.Highly recommend

gr
Review №53

The folks at Reincarnation are personal and professional. They are excellent mechanics and practice 5-star customer service. A friend recommended them to me and I will pass them along to others needing first rate service. Thank you Subaru Guys!

Do
Review №54

I have been going to Reincarnation ever since I moved back to ABQ with my Subi. Always happy with the quality and service. I would highly recommend them to anyone who wants a quality mechanic they can trust.

Ro
Review №55

Best mechanics around. Juan is honest, straightforward, and he ensures that everyone who works for him does careful work, that makes sense to do. In my experience they don’t charge labor if they cause a problem or if they spend time with your car and can’t find a fix. They have never recommended a repair to me which was not needed or didn’t make sense in hindsight. There are cheaper mechanics out there, but you get what you pay for in terms of integrity and experience. I hope reincarnation never changes.P.S. while they specialize in Subaru, they are also known as experts in Volvo, and Toyota, and I have taken our Nissan there with excellent experiences as well.

Ro
Review №56

I appreciated the communication and transparency about the cost, what theyd be doing and what they found during inspection of my car. In addition to the job I brought the car in for, they also looked the rest of it over and provided suggestions on urgent and not so urgent fixes. I also appreciated the quick turnaround on getting my car back. Will be back again.

Ro
Review №57

I have been a customer of this family for a couple of decades now. Over so many years I have never felt cheated or lied to and the service keeps getting better. The new upgrade to the building are a welcome sight. I assure you that you will always be treated with kindness, honesty and respect.

Be
Review №58

Very unique, personable, dedicated mechanic shop with a wealth of knowledge in the Subaru realm. This shop has mastered and will continue to master the true mechanical art of Subaru Maintenance/Repair... If your Subaru is faced with a sudden illness ? Do not hesitate to have your vehicle resurrected by Reincarnation Inc.

Ka
Review №59

Without fail these are the best people to work on any kind of car. We regularly bring our Toyota vehicles for general service/maintenance and for specialty repairs, and the quality of both the service and the work done is unparalleled. They’ve even called between visits to make sure previous service was done to our satisfaction. This is a family-run business and it shows in the way they treat their customers just like family too. Can’t recommend highly enough.

Sa
Review №60

Honest, professional, and knowledgeable staff. Been a returning customer for nearly a year now and every visit has been straightforward and reasonably priced. The staff have meticulous attention to detail and go out of their way to keep customers informed. This is hands down the best Subaru service provider in the southwest.Like many others have mentioned in these reviews, Reincarnation services other vehicles besides Subarus.

Ir
Review №61

I was impressed with the new organized way Juan took care of my car needs. He quoted a price that was close to what I actually paid. I was very happy with the outcome and my car is running so much better now. Thank you

Ca
Review №62

First time taking my new-to-me Tacoma into the shop for an oil change. I won’t take it anywhere else! They are an exceptionally courteous and communicative team.

Gi
Review №63

If you want someone that works on your car like it is his/her own, these are the guys you want to take your car to. Heidi and Eric were very friendly and accommodating. The owner was very thorough too, walk me through everything they did after the car was fixed and showed me the old parts etc..They gave good recommendations on what to fix and options where you might be able to save some dollars. And that I did in comparison to the dealer. They were reasonable on price, might not be the cheapest though. However cheapest is not always the best. They even tried to fix my taillight when I didnt ask for it for free! (still didnt work though...) Really good service. After two weeks of driving, the truck feels great! So far so good on the suspension work that they did.Definite recommendation.

ba
Review №64

Made my oil change appointment online. I had to change appointment so I made another appointment online, called Reincarnation to inform them of the change. It took less than 30 seconds to confirm the change, awesome! My oil change was reasonably priced. They informed me of up coming service needs and the time frame to address them.I’m currently shopping for a new car and my search is based on purchasing a vehicle that Reincarnation can service. I enjoy taking me & my partners Subarus to this staff of Subaru experts!

Da
Review №65

Will not return. I took my Subaru here to have a full inspection. They told me they would be done at 12. Around 1:00 we called and they said they were almost done and needed 30 mins. Around 3:00 we called again and they told us our car has been ready since 12 but they didnt think to inform us. We went to pick up the vehicle and get an estimate for how much it would cost to fix a few things. The man we spoke to explained how they do it a special way and its very expensive although what he was describing is just standard procedure. Dont be fooled by these specialty mechanics. One whole day later he finally sent an estimate and for one of the two things we need done he quoted us 1400 meanwhile I called my favorite mechanics and for two things they quoted me 1100. These guys are overpriced and completely unprofessional. If you are looking for a good mechanic who doesnt overcharge and treats you nicely whether you have money to spend or not go to Japanese Car Care. Learned my lesson and will not try any other mechanics in town.

Jo
Review №66

I bring my two Toyota’s and am always happy with the work. All my Subaru friends love this place.

Kr
Review №67

I took my Kia to Reincarnation for the first time this week because my AC wasnt working. They not only fixed it, but also diagnosed some other issues that I need to address. Im so impressed with their service. Juan, you took great care of me from the first phone call. Thank you to all the people at Reincarnation! Ill be calling to schedule the next repair soon!

An
Review №68

I totally recommend this place, they all nice to you, explain anything you dont understand, great prices and they got you ready to go in no time

Le
Review №69

They seem like a good business with positive owners. But they are really all about the business and making as much money as possible especially if it is in their interest. And getting back at you in passive aggressive ways.Response: Im not giving you a name because I dont want you to know who I am. Suffice it to say you guys overcharged me a lot. And it was on purpose. And Im not sure what else you did because you guys are pretty sneaky. I will be better off if Im not involved with a place like this. And will take my business elsewhere.

Je
Review №70

Theyre great. I had some leaks in my fuel line and they were able to get it fixed up within a few hours. Reasonably priced. Ive trusted them for years.

Ch
Review №71

A stranger at the gas station referred me to this company shortly after I moved to ABQ a yr ago. What luck! I trust them and have found Juan especially helpful in explaining what work needs to be done. No surprises. He always gives me accurate estimates. I appreciate the friendly atmosphere, even when it is really busy. They go the extra mile in customer service. Thanks, Subaru guys! (I also like the company name)

Me
Review №72

We were traveling through New Mexico when we had a belt break just outside of Albuquerque. I called Reincarnation because of their great reviews on Google and Im glad I did. Even though they were booked up, they managed to fit us in and got us back on the road at a fair price. I wish these guys were in Colorado!

Ji
Review №73

While traveling my car had an issue. These folks seemed happy to work here and got me in between their regular stuff. The price was great too, more than fair for me and the guy in front of me! Thank you very much

ni
Review №74

We took our 2006 Subaru Forester there for some major work. We had some complications, but this company stands behind their work and commitment to customer service. We were beyond satisfied at the end and we thank Juan for his professionalism and kindness. Check this place out, you and your car will be satisfied!

Gr
Review №75

I’ve been bringing my cars to these guys for years... They do beautiful work on the vehicles and are always honest and fair in their pricing. I don’t need to go anywhere else for my car! They take good care of me!

Ch
Review №76

These guys are the BEST. Was in from out of town buying a used Nissan truck. Juan and his A+ team looked it over with a fine toothed comb and they verified it was in good overall condition, with a few minor defects. I bought the truck and am so happy. Thanks so much Reincarnation!

Fe
Review №77

Juan fixed a faulty sensor on my Volvo quickly and for a reasonable price. Everyone was helpful and friendly. I will definitely return as needed.

Na
Review №78

My wife took in her Honda CRV to the Honda dealership for two nails in her tire. They told her that they were not going to be able to patch up the tire and charged $150 to replace the tire. I have taken my Subaru here since I moved to Albuquerque and we decided to take her car here to get a second opinion. They took a look at the tire and told her that they would try to patch it up. They gave her updates, and worked endlessly on that tire so it would not have to be replaced. She is now driving with that same tire and has had no problems. Absolutely trust these guys, and they are extremely genuine! My wife will now be taking her car to Reincarnation from now on!

Ra
Review №79

The guys that work here are really nice and do great work on your car. They specialize in Subarus but can work on ant car. Their prices are reasonable and fair.

Se
Review №80

The Subaru Guys are top notch!!!! I will only take my Subaru here from now on. They took time out of their busy schedules to inspect my car when my check oil light came on and was having issues with my headlight. With a simple fix of the expert technician I was back on the road and at no charge! They even took a screw out of my tire that I didnt see (at no charge). With all of my terrible experiences with car mechanics/car shops prior to this, I am so grateful to stumble upon this great place. I highly recommend this shop even if you dont have a Subaru. They know their stuff and will be honest with you at an EXTREMELY honest price. Go here and support them. They are excellent!

Ro
Review №81

THE BEST!!!! So glad this place exists in ABQ. Always great service, super helpful and friendly. Came here after a recommendation and multiple horrible experiences at Garcia Subaru. They remind me of an independent Japanese auto shop I used to work for in Arizona.

Ja
Review №82

The team was very efficient in providing for my cars needs. Juan is amazing. Wasnt able to make my 2nd appt. But next time Im in Albuquerque with needs for my car, Ill definitely return

Mi
Review №83

I own a 2006 Forester that I purchased almost 13 years ago. I love it. I recently called and spoke to both Juan, the Service Manager and Aaron, Service Advisor, to get a quote. Both took their time and patience to listen to my concerns and then explain to me what was required. We took time to discuss other potential repairs that had to be or not done and when. If I could give The Subaru Guys a 10, I would. Their expertise, knowledge and professional care and interests in my Forester was as if they were the owners. I appreciated both their honestly and upfrontness on what my options were to get the Forester back on the road. We scheduled the drop-off and pickup day. During the repair process they discovered that the inner joint to the front left axle was coming apart and replaced it at cost of parts only. The Detailed printout of the repairs and inspection checklist they provided was one of the best that I have received from a repair service.If you want a Subaru repair shop that has professional, honest and dependable people, managed in a way that you feel as if you are their number one customer (they treat everyone like it, from what I saw when I was there), then I highly recommend them to service your vehicle. They treat it as if it they owned it. I live in 3.5 hours from their shop, but I would drive 8.0 hours one-way to have them do any repairs to my Forester. Friendly, there-for-you and simply the BEST! Thank you for your service and advice. I appreciated the banana and the coffee too. Mike

E
Review №84

Like majority of the reviews this place does good work. They are skilled at their jobs, communication and service. While I was there I felt at home. The entire staff was friendly. I will be bringing my car back any time it needs work.

Au
Review №85

These guys are awesome! I called them while on a road trip and needed my car to have a quick check up basically and I was able to get an appointment the next day. In just a short amount of time they checked my car over and fortunately everything was okay but they did remove a piece of road debris that was stuck somewhere in my car. I would have definitely trusted them with anything else on my car and will be stopping back for the next ride through new mexico. They are honest and friendly.

El
Review №86

Everyone at Reincarnation is friendly, professional, and knowledgeable. I had a very positive experience from start to finish! Great communication across the board. I highly recommend this shop for all of your car needs.

Ca
Review №87

These guys always do a great job within a reasonable time frame. They are my go to mechanic

Mo
Review №88

These guys are totally dedicated to giving you excellent and efficient service. Numerous times I have called to ask them what was going on with my car - and before I brought it in they gave me an accurate diagnosis. Jared and his crew are stand up guys who are fair, honest, and have a cozy lounge with shop pets.This is the type of mechainic you WANT to go to - not one you dread. If you love you car - take it to these demigod mechanics, you are in good hands.

Jo
Review №89

This is a great shop. Really friendly and knowledgeable staff. I trust this team with my car and they keep it running great.

Do
Review №90

Always professional and very experienced with Subarus.

Ma
Review №91

Incredibly fast and friendly service. These guys went above and beyond what they were supposed to do. I was not jerked around like I usually am with other auto shops. I was updated server all times on the status of my car. The price I paid for the work was definitely reasonable! I definitely recommend The Subaru Guys.

Ma
Review №92

These guys saved our hides. While traveling with my daughter, my Subaru Forester broke down 90 miles from Albuquerque, and many miles from a town! We had to confirm a shop to take the car to before we made the towing arrangements. We tried the nearest Subaru dealership, but could not get through to the service department. Left two messages before they called back two hours later, but they seemed very non-committal about when they could look at the car, much less work on it. I started researching other options and found Reincarnation. I explained my plight, and Juan told me they would take in the car. Within an hour of arriving, they diagnosed the problem and said they could fix it the next day. The problem stemmed from a bad part that had recently been replaced. By early afternoon the next day, they had our car fixed and we were on the way. I am so grateful to them! They communicated well, and gave us options without hard-selling us on extras. Thank You!

Al
Review №93

We have taken our Subaru to The Subaru Guys twice now and are so pleased with the quality of work and customer service they provide! We are hopeful our car will be around for many miles under their honest care.

ke
Review №94

They have done quality timely work on my Subarus. I trust Juan and his crew they do great work .

Ca
Review №95

Highly skilled mechanics but they greased up my interior so badly that I had to spend another 189.00 to get the interior back to normal...Sorry guys but this is NOT ACCEPTABLE. Do better!ADDENDUM:After I left a 2 Star review I was contacted by a member of the Reincarnation Staff about what they could do about my dissatisfaction with having my interior greased up, after speaking with Juan they agreed to reimburse the 189.00 for the cost of the interior detailing on Tuesday 7/31/2018 on 8/4/2018 I received a check in the mail for 189.00!!! The total cost of the interior detailing. This is called Service Recovery for those who DO NOT know..Thank you guys! For showing what business ethics look like in this business.

Ch
Review №96

Jared and his crew are awesome! Been there several times and have had all the work done that was needed, from small to large jobs. 08 Outback still running strong, thanks in much part to The Suby Guys!!! We live three hours away so they are very accommodating with scheduling! Awesome experience!!! Highly recommended!

Ly
Review №97

JUAN and the whole team did such a great job, on my Subaru, just want to thank you all so much. :)

An
Review №98

Pride shows in the work that is done here, they always take great care of my car and the staff is super friendly and honest! I would recommend this shop to anyone who has a Subaru!

Na
Review №99

DISHONEST PRICE QUOTE. Power steering pump went out. Used YouTube and a couple of Subaru forums to easily diagnose it was in need of a pump. I’m an aviation mechanic so I know cost analysis and I know how to find the solution at the lowest cost possible. Found an OEM Subaru pump at retail price of $285 online. Would need to transfer the pulley wheel and two hose connections and replace the connections o-rings which are $2 a piece. That brings the parts to $289 pre tax and shipping. I was told the pump was $450 and a suction hose I found for $30 on the same retail site would come out to $600. Labor was gonna be close to $400, OVER $200 AN HOUR?!?!,(Subaru quoted $150 for 1.5 hours of labor, $100 an hour!!!) with an anticipated cost of $1000. Called Garcia Subaru who quoted the entire job for $600. I’ve spent the last 5 years taking our Outback here, dropped a couple thousand on routine and unscheduled maintenance. Today I will no longer take my business to them. I will be doing the replacement myself because I value honesty, work ethic and earned income in that order.

DL
Review №100

Brought in my 2011 Subaru Forester for service and they were very reasonable and honest on what needed to be done. Will continue to be a regular customer.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:1300 2nd St NW, Albuquerque, NM 87102, United States
  • Site:http://reincarnationnm.com/
  • Phone:+1 505-933-9293
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Brake shop
  • Car service
  • Mechanic
  • Oil change service
  • Repair service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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