Raymond was my sales professional, and went above and beyond to address my questions and concerns, facilitate the transaction and ensure satisfaction. I would recommend doing your research and working with them when you find your targeted vehicle. Raymond is pro-actively communicative, and looks out for his client.

Honestly I’ve never written a one star review but this dealership absolutely deserves it. All the one star complaints about dropping your car off to have it serviced and never hearing back from anyone, calling and being told it hasn’t been “looked at” yet day after day after day until now it’s been 5 days later and after calling it still hasn’t been looked at. Asked for a manager three times and the manager was either “busy” or not around. Finally went to just pick up are car because we can’t go any longer without one. THEN they tell us “we just ran a diagnostic and don’t see anything wrong. Bring it back if it happens again, and we’re charging you $250 for our service fee”. HUH?? We said no we’re not paying that and they said “we’ll, it’s $120 to get your car back.” Driving around, and it’s STILL not fixed. It’s just not right. I don’t know if it’s the whole dealership the service department the employees or what, but honestly I wish there was BEWARE sign right in front of the name. Definitely making sure my family and friends avoid this place.

Qwonterris Cuff was very helpful with helping me find the car of my dreams! He was patient and also very nice! I would definitely recommend Qwonterris Cuff to any of my friends and family who are looking to purchase a vehicle!

Deandra was so helping me find the perfect vehicle for my husband for our anniversary. She was very knowledgeable and courteous. I will definitely be back to get me a vehicle as well..

Michael Robinson is a wonderful salesman my experience there was a grand one I got the vehicle I wanted plus it was off the showroom floor. Im happy 😁

Deandrea is the best salesperson I’ve ever had. I appreciate that she gave me a call, worked out my trade-in, and literally had me in a new vehicle within hours. I really appreciate it. 🎉

Josh griffin gave me one of the best dealership experiences I ever had. He immediately grabbed me like most salesmen would but he treated me like putting me in a car was the most important thing he could do. I honestly like him enough to call him a new friend. He chatted with me and my grandmother which is the reason why I got the car. Josh griffin did everything for me, kept me in touch, and told me about a new car coming in despite not being able to get one when I first walked in. Dude did great. Got me a good car, the brand new Accent, and it’s a reliable little car. Thanks man.

I would like to personally thank Jessica Pugh, in the service department, for making my experience at the dodge dealership awesome! She was kind and Courteous! She answered all of my questions and kept me informed about my car! After taking my car to Russell at Albany Automotive who I had been doing business with for years, because he had always been the greatest at fixing cars. But this time he nor his workers, couldn’t figure out what was wrong with my charger, after it had been at his shop for almost a year! I think his old age is catching up with him and it’s time for him to let it go and retire. But I finally decided to take my car to the Dodge dealership and my car was fixed within 3 days! I was definitely appalled by the turn around time of me getting the car back. I also would like to thank the service person who fixed the car. I am so truly grateful, because the car was a graduation gift to my son, for not being able to have a prom or graduation in 2020, because schools were shut down do to COVID-19 and they didn’t open back up, and I wanted to give my son the car before he left for basic training for the Marines. But the car was fixed, and I was able to give my son a paid for car, and he doesn’t have to worry about making any car payments!! People often look for money as a blessing, but I count my blessings differently! This was my blessing!! Thank you so much 😊

I have never had such a bad experience with a dealership until 5star. I have been trying to get in touch with someone to fix an issue for the last month, I got a reply and it did not solve the issue and I am still being ignored and cannot get a single soul to fix what they messed up. They sold me a warranty on a BRAND NEW car when it already comes with a factory warranty, on top of the fact they added it into the total amount financed without my knowledge. I will never buy another car or truck from here nor recommend to any of my friends or family. And they ran my credit 10+ times when I had a very high score! This is the first new new car I’ve ever bought and they did everything my parents warned me about.

My experience here is always pleasant. This is the best place to get your car serviced!! Everything was 110% thanks to the BEST SERVICE ADVISOR Rebekah! I love her drive to make sure that she is thorough and keeps my vehicle on the road with no problems. I also enjoy the personable experience where she knows you by name and knows the work that you need in order to continue to provide great customer service experience. You have a great employee on your team as a service advisor. She is amazing!

I came by the dealership and was greeted by Deandra. She provided me with all the info I need to be comfortable with my next car purchase

Customer service was great but haven’t completed my work yet so I will follow up

Special thanks to Glendetta Hicks for her great job in assisting us with the purchase of our new Jeep Rubicon. Great job!

I had the pleasure of working with Quan at this location. He was nothing short of spectacular! He goes above and beyond for his clients! He’ll definitely get my business in the future! You ROCK Quan!

Deandra was very knowledgeable and professional. She work with to get the car of my dreams. Yaay Deandra!!!

The experience my daughter and I had was by far the best ever. Kierstan is an Awesome car saleswoman along with the rest of the staff. They’re more of a family rather than coworkers. They’re attentive, caring, empathetic, encouraging, dedicated, heartfelt and overall great people. I’d encourage anyone who’s in search of a vehicle to stop by. You definitely will not be disappointed and happy you came. My next purchase in the near future will without a doubt be with that Beautiful family. They really took care of us and I So appreciate them. :)Erica

My experience at this dealership was professional and productive. I want to thank my salesman Jeffery Williams and Management Staff for their unlimited time and service in purchasing my brand new 2021 Hyundai. I love everything about it!!!😍 So if youre looking to purchase any vehicle please stop by Five Star of Albany Chrysler Dodge Jeep, you will be treated like royalty!! Thank you so much again for an awesome experience!!!🥰

The staff at Chrysler Dodge Jeep are great. When I visit, everyone treats with courtesy. It is like being around family when I go there. I purchased a Dodge Charger in May and I am very pleased with my purchase.

My experience with Five Star was consistent and awesome. My sales rep was respectful and mostly professional. She kept us in the loop on anything dealing with the vehicle. Recommend contacting Glendetta Hicks for any Five Star needs. Most appreciative again Ms. Hicks and Five Star.

Deandra was so sweet and was trying to get me the best deals possible! Definitely will be returning to work with her! Great energy and works well with first time buyers also!

Suberb service. Timely and good customer service. Rebekah had me feeling like family and my baby was well taken care of. Recently moved and glad she has experts that care about her. Bravo!

We have a Jeep Compass, and we came here to buy and have a new tire mounted and balanced. It took a bit longer than I wouldve liked to have it done- but thats to be expected these days, especially since almost no one wants to work! We loved the customer service and will use yalls services again!

If you need a good deal, friendly and honest pricing, definitely call Tiger Luke. He will make things right, and you will leave as a happy customer.I ended up buying a Hyundai Elantra for a family member, and dealing with Tiger Luke was the best part of the entire experience.

I took my mother-in-love to pick up her truck from the service center. Theyve had it for two weeks and still havent gotten around to servicing it. They said they were short of help due to Covid-19 and she could bring it back in two weeks. That was unacceptable so she took it to Firestone and they completed the work.

Deandre Williams helped my mother with buying a new Sonata. She was helpful, professional and welcoming all along the way. I highly recommend going to see her.

I was fortunate to do business in an environment that was welcoming, respectful and courteous. I have challenged credit and, frankly, did not think I would qualify for a vehicle. My sales professional, Marian Harris, went out of her way to listen to me, understand my concerns and offer excellent advise. Because of the care she, and the General Manager, Demarcus Price, as well as Andre Rutledge in finance took with me, I am now the VERY HAPPY OWNER of a 2021 Hyundai Accent! I walked away knowing I was treated with respect. I know that the staff at Five Star Chrysler Dodge Jeep Ram are genuinely interested in treating their customers honestly and respectfully!

The service was fast and efficient, we got an oil change and tires rotated. Kayla was very informative with assisting us with choosing the right service for our vehicle. She definitely deserves a raise! Excellent customer service

This was my 5th new Hyundai purchase and the 4th Hyundai dealership I have purchased from. As an employee at the manufacturing plant in Alabama, in my my particular job, I hear a lot about dealership experiences along with the firsthand knowledge of my own experiences. This was by far the best dealership experience I have had. The service was great and the salespeople were extremely helpful. Everything was straightforward, no smoke and mirrors, no shell games of moving fees around. I would recommend these guys to anyone looking for a new Hyundai, Chrysler, Dodge, Ram, or Jeep.

Great lady, love the time we spent together on purchasing a car.. She will work with anyone on getting a car... Ms Deandra Williams

I appreciate all services at this dealership! The customer service is great, and I would recommend to anyone. Deandra was very attentive.

Caleb Luke was the best salesman. I would recommend him to anyone looking for a car. Easiest car buying experience ever.

My salesperson Micheal was amazing he was the best salesman I have ever met. Usually I hate to see them coming but he made sure I was comfortable with how the car buying process works and made sure I left in a vehicle that was suitable to my needs... I appreciate his work and passion for helping people. Also the deal I received was great, if you are looking for a car and or truck I would definitely go here...

Love this dealership. Great service,excellent price.

I was very nervous choosing which car company I wanted to go with. The start to finish with my experience with Mr. Micheal Robinson was fantastic. The process was informative, quick, and helpful. I’ll recommend him and give him 5 stars, he’s such an great salesman.

Came in to pick up my code for my new radio and was greeted by Deandre Williams. We discussed pricing on a new vehicle .. Not quite ready but was an amazing associate and I definitely will be coming back to her personally to get my next vehicle 🚗 ❤️

Deandra helped me with my first car purchase, 2019 Dodge Charger. I would recommend coming here.

We had a great experience here. Great customer service and employees are knowledgeable of the vehicles they sell. Wed recommend buying from here.

Go see Melvin he took great care of me and my son while we were there!!

Great customer service. Work was done in a timely manner and everyone was very polite and professional.

Melvin was very confident that he could get me a good deal and he did just that. He wasn’t pushy or in a rush. I left to to make sure I was making the right decision and came back hours later. Not only was the first deal good, the second deal was even better. I left satisfied. Thanks Melvin for your hard work and dedication.

Deandrea was excellent in helping us purchase a new vehicle for our daughter she was very professional and found us exactly what we needed. Service was quick and proficient. Thanks Deandrea Williams

My Fiancé found his dream car with the help of Jeffery Williams ! He was so amazing and helped us so much . This was a big purchase for us and Jeffery helped us beyond what we expected. We are young and Jeffery never made us feel like we were too young or anything! He made us feel so comfortable and like regular car buyers! We will forever be grateful to Jeffery Williams. We love our new 2021 Dodge Challenger ! Thank you thank you thank you .

Kelvin was great help…. Everyone was nice and working as a team. I was in and out in a timely manner.

Mrs Emily was very helpful and knowledgeable. I think she deserves a raise. Will continue using the dealership as long as she is there.

Glendetta was amazing. I look forward to working with her in the near future. Ask for Goendetta if your ever in need of a vehicle she’s the best

They have a great response time! Kiersten Williams , Was a Great Sales Woman very professional thanks for everything!Kiersten Williams ,Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do. She displayed all those characteristics;continue on being Great!

Glendetta really made it happen for my daughter to get her 1st car. She works with excellence. I recommend her Highly. My Molsoncoors family please come out and support her. You won’t be disappointed.

My experience purchasing my SUV from Albany Chrysler Dodge Jeep Ram Five Star was an excellent experience. The staff was professional and made my car buying experience wonderful. The staff was very friendly and kind. Truvino helped me with the purchase and he was patient with me throughout the process. Truvino knew a lot about the car buying process. Truvino made my purchase and process a walk in the park. The staff showed great team work. Andre explained the paperwork very thoroughly, made the paperwork process stress free, and was professional as i finalized my purchase. I highly recommend Truvino when purchasing your next vehicle at Chrysler Dodge Jeep Ram Five Star.

Spoke over the phone about the new grand Cherokee L for my wife and he was very informative! Definitely recommend checking them out ! Ask for Mr. Willis, super nice dude and willing to help!

Me and my husband traded in our vehicle and got another vehicle. Our second purchase from Deundra Williams. Great customer service and honest. Thanks for the great service.

I came out to the dealership kelvin helped me great costumer service I’ll be back

She was very perfect and helped us very well love to come back Deandra Williams

Deandra Williams: I purchased my first car and she was so helpful! She didn’t pressure me and she also made sure I was satisfied. I would refer her to anybody!!! You can actually tell that she loves her job and she’s just not here for money. She really wants to see her customers happy.

I had a key made but I wanted to trade in my car but DeAndre Williams was very helpful on tell me what I needed to do to get the best deal.

Great experience. Very happy with the serviceAmber was vey helpful.Will be back soonThanksTerry

My fiance and I were looking for a car and we had already been to other dealerships with no luck. When we were referred here it was such a great experience. They helped us every step of the way and our salesperson Micheal Robinson was awesome. His costumer service was excellent and he answered all our questions and helped us every step of the way. When we get ready to look for another car we are definitely coming back!!! 10 out of 10 just awesome thank you guys!!!!!

My experience was wonderful from the time I walked through the doors. Everyone was very helpful to me. I felt important and they made me feel that way. If you are looking for a vehicle go to them. You would not regret it!

Great experience here great service from Deandra and Darnel thanks yall

Deandra Williams and Jessica were great during my time at Albany CDJR as I had my oil changed. Thanks alot. :)

Never have I had such a easy and smooth experience car shopping till I stop by here and Ms Glen Hicks help me with my purchase..Very nice and professional car saleswoman who went above and beyond to get me in my car..If you need a car stop and see her and leave satisfied like I did..

Deandra Williams she was a real sweetheart she definitely did as she said she was gonna do she did her best to help us

Deandra Williams was so awesome to me! She made every transition and step super easy. Thank you so much for your fantastic customer service and professionalism.

Deandra Williams has wondering customer service and a awesome smile will visit again thanks to her💕

Went browsing for a vehicle and was greeted immediately by Glendetta Hicks. Although I was browsing, she wasn’t trying to pressure me to buy. She asked me what I was looking for and assured me that she could find it with no problems when I’m ready. We exchanged information and she periodically reaches out to let me know about new inventory and assures me she’s ready when I am...... awesome customer service.

I watched my sister Kimbre Ellison being assisted by Ms. Deandra Williams and she was great with communication and letting us know everything there is about the vehicle my sister has purchased. I would very much like to recommend her to anyone who needs to know any information about the business. Thank you.

Tiger and Paul made a fantastic team!! I went in to purchase a car I wanted, Tiger had another car hid from me, showed me that car and that was it!! My color, bought it without driving just fell in love!!! Love it!!!

HIGHLY recommend Deandra!! She was wonderful and very very sweet!! ♥️

DeAndre Williams made it fast and easy Hassel free and really enjoyable if yall need a ride come see her

Walked around on the lot deandra was very helpful thank you guys

My experience with my sales representative Eddie was smooth, easy, and the fact Eddie did everything he promised. He was very communicative with me and I like that a lot. I love my car and everything about it. I would definitely refer anyone who is looking for a car to Eddie.

I was helped by deandrea williams, she was the best. I test drove a car and she made sure i was satisfied. Highly recommend!

Great customer service I’ll be back deandrA assisted me great lady

After a less than pleasant experience at a dealership in our hometown, I searched for the vehicle I wanted on Hyundaiusa.com and found it over 200 miles away at Five Star in Albany. I submitted a request for information and was contacted by Tiger within minutes. Within less than an hour, we were able to get a quote for our trade and a great deal on an amazing vehicle. We completed the process online very quickly.While setting up a time to drive to Georgia from Alabama, Five Star offers to deliver the vehicle to us and pick up our trade in. What a smooth process!!!

Drove on the lot and was meet by Deandra Williams. She was amazingly helpful and polite. She got us a great deal on our trade and new car. Thanks.

Very good experience. Work was done in a timely manner.

Mrs.Deandra Williams did a wonderful job helping me today great customer service

Stay away from this dealer !! They are very dishonest and will lie to you constantly. I have brought one car from them and it was a huge mistake. So if u deal with them beware !!! There sales people will lie constantly . Avoid Paul Koster he is the absolute worst of them all.

Came to the dealership and was greeted by Deandra . She was very helpful with my process. I will be bck to see her when Im ready to trade.

Deandra was an amazing help today, once I decide to purchase a car I will definitely give her a call.

They took such good care of me when I bought my new Ram.

Jessica was great! Very helpful and the service was quick.

Our salesperson went out of his way to find us the vehicle we wanted and had it brought to town quickly.

Hands down the worst service department in the City of Albany. Received a safety recall late last year. Each time I inquired to have the recall work done they stated they didnt have the necessary equipment. It is a computer update that needs to be downloaded and installed. So they dont have the technical skills to update vehicle software. Then my Jeep keeps making this odd noise, which sounds like its comming from the radio. Once I finally got someone in the vehcile to hear it, (that took several months, because they are soooo backed up), I was told they would call me back to schedule an appointment. I called one week later and was told well call you back. Another week later still no call back. So I called again. Only to be told we dont think we can fix it. Go figure the vehicle is still under Warranty so they cant be bothered. I have no doubt, if it wasnt under warranty and I had to pay for it they could fix it in a heart beat. Take your Dodge or Jeep to any other service location other than the one in Albany, they just cant pull it off.UPDATE**At this point I am really wondering how important customer feedback is to Albany Chrysler Dodge Jeep Ram. I have emailed Mr. Price at the given email address listed below his name in the response. Additionally, I have called and left a message, with my phone number, for Mr. Price to call me back. Still no reply. This just goes to show that the Management is not much better than the service department. Side note; My Jeep Recall was completed in approximately one hour and the noise was diagnosed and a proper fix is going to be completed next week by another Dodge dealerships service department. It is sad that I have to drive an hour to get good service.

They where very helpful, didnt pressure me into nothing that I didnt come for got exactly what I wanted i give great thanks to Glendetta for helping me get what I came for.

I had been searching for a car for months. Lost way too many points on my credit by the time I reached them I was exhausted and just ready to give up but that didn’t mean I would settle for anything. I reached out to Glendetta Hicks and explained my frustrations she listened to me for almost an hour. After listening she reassured me she could and would help me. She asked what I wanted. By the time I came into the office I was only there to sign paperwork and pick my car. && it was just like that.

The services was great and Rebbecca was awesome.They kept me informed on what was happening.

Deandra Williams was very helpful and sweet! Shes still helping us find a specific vehicle =D

I am writing a second review here, to point out that we bought a van from this dealership and they told us there was nothing wrong with the vehicle and it had just been serviced when we bought it. Since buying this van, we have had to get almost $6,000 worth of repairs done. There were 3 separate oil leaks in the engine, the alternator was bad, the window cleaner leaked, and the tires were leaking air. Do not go to this dealership! They will screw you over!

Glendette provided excellent customer service. She was knowledgeable and helpful during my visit.

I came looking for a car and Deandra Williams assisted me!! She was very professional and sweet!!!

Great experience at Albany CDJR of Albany!! Sale Professional, Deandra Williams, which I highly recommend, got me the truck that I’ve been dreaming about. Deandra, was real professional, and she makes it happen. I look forward to working with her in the future. love my 2021 Ram 1500!

Deandra Williams is a great. I highly recommend her services.

Amazing staff and top tier customer service. Paul was highly informative and energetic! I would recommend

My husband and I knew that we wanted a new vehicle but we were unsure of what we wanted so we got online and started searching. We ran across Albany Chrysler Dodge Jeep Ram. I did an inquiry and shortly after I got a text from Damien. He got us approved quick and into a brand new 2021 Jeep Compass. His personality and customer service was way above our expectations! If you need a new car, go see Damien! You won’t be disappointed! Thank you Albany Chrysler Dodge Jeep Ram!

My name is Nim Allen and I recently purchased not one, but two new Jeeps from Jessie Fuller. I first purchased a Jeep Wrangler Sport which Jessie went out of his way to ensure I was happy with and I was very impressed with Jessie Fullers attitude, knowledge, helpfulness with the purchase. Then about a month later, I saw the new Jeep Wrangler 4XE Hybrid and decided to purchase it. This purchase involved trading in the Wrangler Sport and a 2016 Chevy Silverado Z71. Jessie, at my request, put together all the paperwork, got me a good trade-in price on my Chevy and effortlessly made the deal happen so now Im very happy driving the 4XE. THANK YOU JESSIE FULLER for all of you help and kindness in making my purchases.

I enjoyed this dealership. They are so helpful with finding a car. When you got to this dealership, ask for Deandra. She is the best salesperson I have ever had at a dealership.

Really good and friendly service. I worked with Deandra Williams who was really great!

My salesperson Glendetta Hicks was amazing.She help me find the perfect vehicle fit for me.She had a positive attitude and help me get the best deal possible.I Would recommend anybody to go see her you won’t regret it.🙂

If you need a sales person at Five Star CDJR, look up Deandra! She’s wonderful!

Great customer service. Friendly Staff. The Service Department is always polite and professional.