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Monro Auto Service And Tire Centers
980 Central Ave, Albany, NY 12205, United States
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Monro Auto Service And Tire Centers
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Kr
Review №1

Dave, Zack and the crew were extremely patient and nice to me after having my vehicle towed to them for an issue that was still under warranty at another shop and instead of trying to make money off of me they said it was best to give the ones who did the work a year ago the chance to make things right since it’s still under warranty and they would hate to see me spend a small fortune if I didn’t have to! That is unheard of nowadays and I am so happy that I have a shop relatively close to my house that I can trust ! You can trust that what they are telling you is the truth. A+++++ service, thanks guys!

Ch
Review №2

This was my first visit to Monro. I took a chance when my usual state inspection location and dealership werent taking appointments. They got me in on time, finished quickly, and were even able to provide an oil change at the same time. The prices were very fair compared to the competitors.

Ki
Review №3

Needed an inspection done on very short notice and I was not only fit in on a Sunday with such short staff but my car was ready exactly when I was told it would be. The customer service was excellent and they truly have your best interest. As a young woman, I often fear shops bc I know that 9/10 I will be taken advantage of but David talked me through everything I needed to know and made sure I was good. Thank you so much !!!

Ch
Review №4

Been going to this location for about five years now and Im guessing after a certain amount time, they feel they can treat you any kind of way and let the water run down the back cause they still have customers. Very poor way to treat people, especially from the so called Manager. Ive never even been the type to give anyone servicing me a hard time, but I do expect my questions answered and have a clear understanding as to why things work the way they do. I work in costumer service myself so I know about having a hard time. But when Im being respectful, I expect the same in return. Picking up the phone to assist another costumer while Im in the middle of a sentence trying to give you a heads up that YOUR staff is told me one thing and doing another when I get there, is crossing the line. Ive seen other costumers walk out telling them off and always thought it was the costumer but now I know better and will not be returning or recommending this location. I need to stick to mom and pops for now on.

El
Review №5

I stopped at Monroe today in hopes they could look at my tire as I ran over a nail. The guys were great. They got me in fixed the tire within 15 minutes and they didn’t charge me. Great service!

St
Review №6

Stopped in at Monroe today with an unfortunate screw in my tire. Walked in, was greeted kindly and quickly, promptly heard and my car was taken in with 5 minutes. I got lucky, as it wasn’t packed, but still nice to get in that quick. Tire was brought in shortly after, patched and fixed for free. In and out within 30 minutes and no cost. Recommend them for other work as it seems they run efficiently and won’t nickel and dime you.

Re
Review №7

The guys at Monro are friendly and no-nonsense. They were compliant with my busy schedule and got me in and out as fast as they could, all while being more than happy to answer my (rather asinine) questions. Highly, highly recommend.

Sa
Review №8

I knew I needed a muffler. Dave, the gentleman working there, not only explained my problem, he strongly suggested I look at the undercarriage of my vehicle. He took the time to describe my choices taking into consideration the age of my car, the make and mileage. There was no pressure. I’ll return there should I have any other vehicle issues.

Va
Review №9

Excellent service as always. Dave goes above and beyond every time. Honest and straightforward quotes.

He
Review №10

I needed a plug in my tire, and it all happened so quickly and I rushed right over to Monroe. Monroe took my car in within 5 minutes of me stepping foot in the door. I was in and out within 20 minutes. I will be going back for any future issues! Amazing customer service to top it off! Thank you for your help and kindness!

Al
Review №11

This place is great they fixed our tire in no time very friendly and convenient 😀

pe
Review №12

Dave and his team are the best! Super helpful, very nice guy. Couldn’t be more happy with my experience. Thanks Dave!

Vo
Review №13

Last month I stopped in to get a plug in a tire. Dave explained that my tires were bald and I would need to replace them he gave me a quote but I wasn’t trying to spend the money at time. After the snow fall last night and sliding down a hill with my child in the car, I called Monro up this morning. Dave gave me the same quote from last month and got my car in immediately upon arrival!!! He is very informative, friendly and I’ve never had to wait longer than the specified time frame. Excellent service!!

No
Review №14

Very friendly. Quick and professional service.

se
Review №15

Quick, easy and with my best interest at heart, they provide great service 10/10!

Ji
Review №16

By far the best place to go in albany!,They fixed an alignment that was done wrong by Firestone and also did a phenomenal job on n my brakes,,,I will not go anywhere else in albany!,thanks again for all my work you did on my Nissan Altima!!,5 stars is not a high enough rating for this place!!!,Monroe on central Ave Albany is by far the best!!!,thanks again big Jim!!!!

Pa
Review №17

Had a leak in my tire was in and out in 30 -cost $25.00 so worth the trip

Mi
Review №18

Manager Chad was friendly and helpful. So were the other workers there. Definitely will go back.

Ga
Review №19

Was told $350-450 to get my car done about a hour later they call me and tell me $1299..... Brought it to a place right by there and they did it for 500 no problems no issues I will never go to Monroe again

31
Review №20

Outstanding customer service and knowledgeable staff and fair and friendly Dave is very helpful and easy to talk to and not out to rip you off and no extra repairs which are not needed just good crew trying to keep you safe and on the road I will be going to them for all my car needs

Jo
Review №21

Great service! Very friendly and very satisfied. I will definitely be coming back for future servicing.

Dr
Review №22

I took my car in to get a NYS inspection, and this shop failed it, citing an active leak in my power steering system. They even took me into the shop to show me the undercarriage, pointing out where the leak was. In fact, they splashed a bit of motor oil onto the car in an attempt to garner trust with me. They wanted a $1200 repair to get the inspection passed.Seeking a second opinion, I went to another nearby mechanic, who replaced a single bulb (brake light), and passed the inspection. Do not bring your car here, even if youre desperate.

Th
Review №23

Great service and they listen to what the custom says. they are hard working friendly.

YO
Review №24

If you are a female, especially if youre a black woman, NEVER EVER EVER EVER go here for car service. They will scam you. I’ve dealt with them 4 times before realizing how much they extorted from me! Multiple other mechanic said I was over charged astronomically. Never ever go here.

Ca
Review №25

Quick great service here. Dave, the manager is on top of it all, made sure to squeeze me into a very busy schedule today. They were swamped and he said give him time, I expected a few hours and he had me out of there in about 45 mins. Thank you so much for your fast dedicated service during this pandemic offering socially distant seating!

An
Review №26

Chad hooked me up! Great service, great conversation and overall amazing there.

Al
Review №27

These guys are awesome. Monro was recommended to me by a friend who knows a good amount about fixing cars, so I trusted him. Brought my car there a few times now, one time for an oil change and the next time because my wheel bearings were totally worn out and needed replacing. They were straight up with me and took care of the issue pretty quickly, and the car was ready within a few hours. Dave and the staff are very professional and genuinely wanted to make sure my car was safe to drive (I had to tow it in because my bearings were so bad). Great place.

Br
Review №28

I had a coupon for a free tire repair as I had a nail in my tire. Upon getting there and being told my tire may not be reparable, I was also told that I will have to pay to fix the tire, when the coupon says free. After having my tire fixed they game me my car back with no cap on the valve. I said can you please put it back on and the kid that did my tire said he never took it off. So how did you put air into my tire and balance it (which I paid for) without taking the cap off! Totally unprofessional

Ed
Review №29

Love this place do a great job on my car

Ma
Review №30

This place is a total RIP off!

Jo
Review №31

Called last minute for an inspection, told me it would be maybe an hour wait, was in and out so fast there was no wait at all

SU
Review №32

The service people where polite but the big guy at the front desk was rude and ignorant!!!

Ji
Review №33

Great experience!!! The new manager Matt is doing an awesome job!! Very professional and very well managed.... thanks guys!!!!

M.
Review №34

Great service & quickly repair. These guys are always friendly and helpful. Have a good day!

Re
Review №35

Ive gone to Monro a number of times for general maintenance and repairs. Each time, I have been able to schedule an appointment quickly and easily, and staff have been friendly and helpful! They provided a complimentary ride when I needed to leave my car at the shop, and checked on damages following a collision free of charge to ensure I was safe to drive. I would highly recommend!

Ke
Review №36

Great prices. Great staff. Service is always fast and convenient. I always take my car to them and they provide amazing service.

au
Review №37

Had a pleasant time at Monrow. Had to have my blinker fluid changed only took 10 minutes! I’ve never seen someone take a drive shaft out so quick. Travis, my mechanic, let me watch him pump the rest gas in my tires. I mean through the window of course. Dave, the manager, kept me entertained for the time he wasn’t dealing with other customers on the phone. Over all the best experience for car services.

Mi
Review №38

These guys were excellent. They were able to get my car in and out super fast. Zach and Jessie were very polite and professional, really knew there stuff. Did a great quality job with attention to detail. I would definitely recommend their services.

Li
Review №39

I have always had my car serviced by the dealer of the make of my car. So I wasnt so sure at first about some of the chain stores such as Monro. However, this Monro gave me an honest assessment of my car. They give a fair price for their services and always honor their coupons. The staff are knowledgeable about different makes and models and what works best for each. Good customer service, convenient location and flexible scheduling.

Ka
Review №40

Service was good. They got me in and out in reasonable time (they were a little busy). I had made an appointment online but they never got my special instructions that were included with the appointment. I got charged labor on the lights they had to replace, but didn’t get charged labor on the air filter they replaced; go figure. I probably won’t be back to this location again.

Li
Review №41

I have been doing business with Dave Crounse for over 10 years. I value his ability to diagnose whatever is going on with my car and offer me options. My cars have always been older models of Lexus and he knows whats available and helps me determine our choices. As a woman, its reassuring to deal with a male who is respectful and treats me like I know what Im talking about. It was a good decision to put Dave on your team. Ive sent several of my female friends to Monro and Dave always has the right answers for them.

Di
Review №42

Best service center this side of the Mississippi!!! Talk about your southern hospitality in the north! These guys make me feel right at home. Not only do they fix my car and maintain it but they educate me as to why these things may need to be done. Competitive pricing, top of the line customer service. I will go to Shane and Dave with my car until the day I die!

ME
Review №43

Love these guys. Brought my 14 year old Trailblazer in with a myriad of problems. Guys called after assessing and when I asked them to break it down in order of most important issues regarding safety, they did just that. Great assessments, totally fair prices, very accommodating staff (thanks Dave and Shane), I highly recommend. Brought him back twice after to do more and always left satisfied and feeling safer. Im not from this area, so it was awesome to find a place I can trust.

Mi
Review №44

Very impressed with the service here. Had a malfunction on the way to work, they were able to get my car on the lift quickly diagnose the problem replace a caliper and get me on my way. It was refreshing that they seemed to care that I had someplace to be. Thanks again.

Va
Review №45

I have gone to this location specifically for the past 3 years. I am even sitting here right now in their waiting area for my cars state inspection. The guys here are great, attentive, and always willing to help out especially if you are on a budget. I have gone to the other location on Central and always find myself coming back here. Now I live in Troy but make the commute here to Albany just for them because I know I am in good hands. Thank you all for great customer service!

Ti
Review №46

Im not from the area but stopped in for some exhaust work. Dave was able to accommodate me on the spot. Jesse took care of my exhaust and did a great job. Both of these guys were easy to work with and professional. Service was good and price was right. If Im in the area and need some work done Id be happy to go back

La
Review №47

Dave was extremely helpful. We were in a bind and had to get in and out as fast as possible, and Dave made it happen. We have never had such great and efficient service from a service center.We highly recommend and truly a pleasant experience!

Ra
Review №48

Super fast and easy. Convenient location, close to home and work. Shane was incredibly friendly and was more helpful with the issues that I had with my car that I could’ve imagined. Seems like a great guy that enjoys his job. Makes a difference at a place like that! Highly recommend.

La
Review №49

Bought my car at a local dealer however once out of warranty, I could not afford routine maintenance. I love how friendly the staff is and always feel like I have my concerns addressed. Mike the manager is super nice and helpful. I recommend to everyone to go here. Great oil change prices and my new tires are awesome In the snow!

ji
Review №50

Dan at Monroe was nothing but helpful. I Really appreciate the phenomenal customer service that I had experienced with him. Nothing but honest diagnosis’s. The people there just care about getting you back on the road.

Tw
Review №51

Just recently got my car fixed over there. Such great and excellent customer service, they will do ANYTHING to help you! & I mean anything! Had someone come over to my job to even get my other spare key from me while I couldn’t bring it to them. So nice! I’ve been a customer of theirs for a couple years now, and I wouldn’t have it any other way. I HIGHLY!! Recommend this place for your automobile needs!

Ra
Review №52

Zach was very helpful and fast! I only needed a simple oil change but for needing fully synthetic oil this was the better priced option. Will definitely be coming back for further work on my car. Thanks guys!

El
Review №53

Best Auto Service and tire shop in Albany!This shop goes above and beyond to not only when explaining the issues but also when fixing them.Looking for a technician that is efficient and extremely knowledgeable in the automotive field? Monro is your auto body shop and Jesse is your guy!

Ti
Review №54

The staff here are friendly, welcoming, helpful and very knowledgeable! They all take the time to explain what needs to be done, why it needs to be done, and do not try to sell you unnecessary services. Its easy to make an appointment, the work is done in a timely fashion, and the work is always of the highest quality. I highly recommend this location for any service needs!

Ma
Review №55

I have brought my car and my girlfriends car to this shop many times and ive never been disappointed with the service. They are honest people who care about their customers and treat them with respect and dignity. I appreciate all the work theyve done for me and I will continue to use their shop as long as Im living in Albany. I recommend this place to anyone whos looking for quality automotive repair service.

De
Review №56

Everything was explained to me in a manner I could understand as I know very little about cars. Customer service is top notch. I had no idea how many services they offer. So happy to have my car fixed.

Ka
Review №57

Great and fast service! The workers are all super nice people, and they always look out for my cars best interest! Arnold is GREAT!! I absolutely trust his word when it comes to the well being of my car! I 100% trust them with all my car needs! Prices are very fair too!

He
Review №58

I have been to this location 3 times - once for a tire patch, once for new tires and an alignment, and once for a state inspection. Each time the customer service has been great and the prices fair. I feel like the staff are very honest and upfront about what to expect, and I do not feel like any services or products are being pushed unnecessarily, which I really appreciate. I definitely recommend this location!

Co
Review №59

Quality service by a team that cares! This is not your typical shop. I was in a bind with my tire and went here 20 minutes before closing time on a Saturday. Not only were they finishing up their day but the shop still had cars in the bays being worked on. Normally in a repair shop getting ready to close you would be turned away...not here. The guys were beyond phenomenal. They stopped what they were doing and immediately provided their assistance without hesitation. This location deserves a 10 star review!

Am
Review №60

Love these guys! Went in with a broken muffler and the guys were so accommodating and considerate as they could tell I was nervous and did everything to make me feel calm! They were extremely caring and took into consideration that I’m only a college student! They went above and beyond my expectations and if I ever have any other issues with my car I will not hesitate to go back to them! Highly recommend to everyone!

27
Review №61

The service thrr was excellent no problems at all Dave and he staff was professional them Bulls was on Point got us out in no time out of a five star rating ill give them a ten yessuh God Bless Them🙏🙏🙏

Co
Review №62

Awesome location. Only place that was willing to squeeze me in for a tire change and brake work before a winter storm. Highly recommend.

Er
Review №63

I went here for a simple oil change. When I arrived the mechanic and technicians here took a look at my car. It turns out my tires were not in good shape. The people here do not just tell you, you need this and this and this. With little to no explanations. They took me out to actually see how worn my tires were. This was greatly appreciated. I would reccomend this place to anyone looking to get their car serviced. They dont just look to charge you money. They are family oriented people and want you in the safest vehicle possible. They gave me a very good deal and were very friendly as well.

Ka
Review №64

I’ve been coming here for 5 years and never had a bad experience. They are great at communicating not only what you came in to have fixed or done but what else should be taken care of in the near future and what you can wait on. They answer all of my questions from how much things are to how long I can wait to get the next thing fixed. They are always polite and honest and I wouldn’t trust anyone else with my car. I always call or schedule an appointment online. If they are going to be too busy they are always honest and upfront with you about how long the wait may be or how long it may take to complete. If they are too busy one day they’ll let you know and give you a call and make it a point to get you in at a convenient time for you so you don’t have to waste your day waiting. I would recommend to friends family or anyone to go to them for a pleasant experience.

br
Review №65

Had to bring my car here to get a tire repaired the eve of the big 2019 Thanksgiving weekend snowstorm. I was in town for the holiday and trying to leave bright and early Sunday AM when of course I got a flat around 430 pm Saturday afternoon!!! I drove around and called around to a few spots where I got turned away due to everyone who was still open at that time putting snow tires on for people. I called up and they said if you dont mind waiting well take a look for you. Well I didnt have a choice as this was a better response I got anywhere else. Imagine my excitement when I walked in and saw Dave Crounse running the shop. Dave had taken care of me many times over the years at another area shop and if was a great relief to see a friendly face who also recognized me (and even remembered my old make and model) after nearly 8 years away from the area. To speak to his efficiency and quality, they had me in and out of there in a little under an hour which was more than I could have hoped for on a busy night like that. Thanks to Dave and his team working that night! The drive back to Virginia from Upstate NY the next morning is another story, but thanks to these guys I was able to do it safely, albeit slowly.

Je
Review №66

Zack and Aron Lad from this store were excellent. They change my light on my car quickly and reasonable price. Pep boys wanted to over charge bye 7 times the amount without even looking at my car.

Lo
Review №67

Zack was very helpful, great customer service. Very informative about my car. Felt good about leaving my car with them...thanks Zack your the best❤💯❤😊

Sh
Review №68

I cant say enough about how well I was treated at the shop at 980 Central Ave. I came in because something had gotten lodged in my tire and while driving it came out. I was losing pressure quickly and drove straight to the shop; I had been a customer before and remembered how well they always treated me. This time they truly exceeded all my expectations! After explaining what happened and that I needed my vehicle for work in the morning, they were right on the case. They got me an exact match for my tire, had it delivered and installed it in maybe an hour tops! I cant say enough good things about everyone in the shop!

Jo
Review №69

First off, Dave is awesome! I went to Monro at 7:30 one morning having to be out of there by 9 for an important personal matter. This matter involved having to drive my one and only car to Saratoga. The previous evening my car failed inspection due to dangerously worn front tires. Having to use this car for important reasons the next day I HAD to get new tires ASAP as well as an alignment and I HAD to leave by 9 AM as mentioned​ above. Dave was there and he made sure he took care of me and my needs that morning, especially the time issue I was dealing with. He was quick, thorough and discussed with me what my car needed for tires and what it needed going forward. He had me out of there by 9 AM and I was so relieved!!! I am going back there the first week of September to get brakes and an inspection, which because of Dave, it will pass with ease.He also showed me and explained the alignment process and how it was badly out of alignment via the chart they provided me. He told me what to do to make sure it never gets this badly aligned and how to keep the tires from getting worn as badly as they were.I highly recommend Dave and the customer service that Monro provides. THANKS!!!Joe L.Schodack, NY

Ti
Review №70

Monro service team were efficient and courteous

La
Review №71

The store is clean and the atmosphere is friendly. Dave took the time to explain what was wrong with the car, and the safety implications, and then helped me to prioritize what needed to be done first. I feel that the price was reasonable and the service was quick. I recommend this location to everyone!

We
Review №72

Great service.. Zach was awesome and friendly. Accepted all my coupons and beat the price of the competitor by almost $100!! Glad I came here.

Fr
Review №73

Ive only ever been here to get my oil changed since they gave me the manager special rate (which hasnt changed); its written on the whiteboard behind the desk. Getting my oil changed was inexpensive (compared to my local Honda dealership), and it took roughly an hour or so. The staff arent too pushy on sales, which I found very pleasant. Staff are courteous and friendly.Waiting area is a bit small, but there are plenty of other stores/restaurants within walking distance where you can go to while you wait.

An
Review №74

If I could give this location 0 stars, I would. I called them to make an appointment to simply have my tire resealed, they told me to come on down and they could take care of it. I get there within 20min of calling and I am told that they cannot take me because they are all booked up. (Yes, I made sure I went to the same location that I called.) The service representative then went to the back to talk to someone, then came back out and said I would have to leave my car for a few hours and it will be taken care of. (I expected the same wait time and had no problem dropping it off and coming back later.)I told them that it was my right REAR tire that had a slow leak. When I picked up the vehicle, I paid, I got my receipt. I was told that everything appears to be fine now and I drove off. It wasnt until the next day that my right REAR tire was flat again. At that point, when I went to put air in my flat tire, I also noticed that my front right valve cap was missing. Then I noticed how my front right rim had a lot of tire-seal residue on it (another indication that they had worked on my front right tire and not my rear tire).So not only did they work on the WRONG tire, but they also never put back on my aftermarket valve cap (that I had purchased online.)Part of this is my fault for never actually inspecting what they claimed to have worked on but needless to say, I will NEVER be going to back to a Monroe Muffler location. If they cant even work on the correct tire that I told them about in the beginning, there is no way Im going to trust them with anything else in the future. From here on, I will be taking any business else where.

Lu
Review №75

I needed new brakes for my car and the service at Monro was awesome. The staff was transparent about all the work they did, they gave me options and let me choose what worked best for my budget. Great deal, great work, fast service - HIGHLY RECOMMEND!!!

Da
Review №76

Very respectful,thanks for your help whenever I need it

Mi
Review №77

Rating reflects the fact that they are a complete rip off, not the skill of the techs. $935 for an exhaust that you can buy online for $210 and have installed for another $100. They tried to get me for $1200 a few years ago for a catalytic converter that I wound up paying $500 for elsewhere. Im done with them. I will never go back. Shop around. The mufflers have a lifetime warranty, but most people dont keep their vehicles long enough to use it. Besides, they still charge you for parts like clamps and hangers, and labor. The pipes and mufflers are not quality. Run away from this place

Ma
Review №78

Everyone was really helpful I made an appointment for an oil change and it was quick and I got in on time. They also went over some other things that may need to get done in a quick manner but no pressure! Great place to bring your car

Gi
Review №79

I was at the Monro in Albany on 5/5 great service yet again.Came for an oil change and to have diagnostics run. They took the time to explain the codes and what needed to be done. They have always been upfront and professional with my wife and I and we appreciate all try have done keeping our cars up and running.

Mi
Review №80

Shane has been the most helpful service representative I’ve ever dealt with. Dave was fantastic and has a great sense of humor. They always take such great care of all my vehicles

je
Review №81

Dave helped to service my car’s brakes which were in really rough shape. He took the time to show me what had happened and explained what had to be done and what our options were without being pressuring at all. He had the brake service and oil changed very quickly, no hassle. I will gladly return here for any future work. Thanks Dave!

Br
Review №82

Called to see if they could give me a NYS inspection without an appointment. They were more than happy to oblige. I arrived within 2 minutes of calling and they got my in and out within 20 minutes. They even removed a damage skid plate at my request and didn’t charge any extra. Didn’t try to oversell me anything. I generally do all of my own maintenance and repairs, but for things I can’t do, like NYS inspections, I would definitely go back.

Er
Review №83

During a road trip, our exhaust started getting real loud. We pulled into Monroe Mufflers and Brakes on 980 Central Ave in Albany. We were greeted by Shane who was a great person to encounter...very friendly, very personable and very professional. We were helped immediately and our van was up on a lift in a matter of minutes. Since we were far from home, our technician Jesse offered a few different solutions, understanding our situation. We left with our exhaust fixed and happy customers. I highly recommend having your vehicle serviced at this shop!

Ca
Review №84

I come here for all my car work. These guys do an amazing job and always have my car out in a timely manner. I would highly suggest to any and all. Thank you guys!!!

Mi
Review №85

Dave and his team got me right in to replace my much needed tires. The price was better than the discount tire places that I called. Highly recommend

Li
Review №86

Very happy with the service here. Manager and staff communicate any repair needs very well. There is no push to sell you unnecessary parts or services. A refreshingly honest attitude!

Ka
Review №87

Really satisfied with our experiences here at Monro - they really take into consideration your priorities and I feel like I can trust them to recommend options and not try to sell us on things we dont need. We really appreciated their attention to detail and willingness to work on a couple drawn-out mystery problems. Thanks, guys!

Ka
Review №88

Always excellent service. I have been going here for years for inspections/repairs. Never had a problem. Have recommended this place to friends, who were also extremely happy with the service.

kr
Review №89

Hands down best service ever! Dave and his guys are great! These guys know what their doing. Keep the great work up!!!

An
Review №90

Never fail to impress meSaved me more than $3K vs dealerships service

Yo
Review №91

I had a 9:30 appointment. I came in a little early around 9:20 to get a battery check and was greeted promptly and nicely. Everything was done quickly and explained to me that everything was fine. I would definitely recommend to others and plan on coming back again.

Da
Review №92

Highly recommend this location. Shane and Arnold were well above average associates in my experience having car service done. Moreover, they were friendly and explained several technical questions for me. Thanks again, guys!

St
Review №93

Bring my car in for both repairs and scheduled maintenance and never had a bad experience. Quality work and done by a good staff. Particularly like that theyll go over a number of options with you and let you know about things that may be coming up, allowing you to plan ahead and budget rather than be surprised later.

Ke
Review №94

What a wonderful experience! Dave helped me out where I doubt anyone else would have, if you read this make sure the next trip to any mechanic is here at this Monroe Muffler. They are extremely fair and willing to help. I can’t thank them enough!

Jo
Review №95

This shop was great. Our brakes failed on a trip from Quebec to Maryland, and we needed an emergency repair. The manager had us in and out with new brakes so we could get home on time. I would highly recommend this shop to others.

Fa
Review №96

The price posted outside for oil change is $14.99 and I was charged $29.99. They also charged me $50 for AC check up although the coupon said it was $29.99 for checkup. They said they couldn’t find the problem with my AC and asked me to come back for the diagnosis again. What a ripoff. I am not going back again. Wasted my 3 hours.I was a long time customer before this but this is my last time here.The reason you see so many positive reviews here is because they are offering $10 discount if you post 5 stars.I had positive experience with their customer reps before but the guy who served me today thinks his customers are dumb. This guy is a total ripoff and should be fired immediately.

D
Review №97

This was my first time at Monro Muffler and found them to be very courteous and professional. I left there with my problem resolved in a timely manner. I will definitely return. I also will recommend Monro muffler to family and friends.

Jo
Review №98

Dave was great. I lost a wheel on the highway outside of Albany on my way from Boston to Michigan. Cobbled the spare wheel on and limped it in to town. Dave got me right in and expedited the whole process. He explained everything we were looking at in terms of damage before getting my opinion on what to fix. Really helpful, in and out, highly recommended. If I ever happen to break down in Albany again, I’m coming here.

Om
Review №99

IF YOU TAKE YOUR CAR TO MONROE TO FIX ONE THING THEN ITS RETURNED WITH AN ALIGNMENT PROBLEM YOUVE JUST BEEN GOT. SAME EXPERIENCE WITH BOTH ONES ONE CENTRAL THINKING ONE WAS WITH INTEGRITY. AS FAR AS PRICE THERE IS NO DIFFERENCE FROM THE DEALERSHIP PLUS YOU NEVER REALLY HEAR ANYTHING WRONG CAUSE ITS THEYRE MAKE AND MODEL. I DONT THINK ILL RECOMMEND ANYONE TO AN OTHER THEN A DEALER OF YOUR BRAND SHOP. TWO BURNS IS ENOUGH.

Br
Review №100

Great experience with Arnold and Zach at monroe got tires for my fathers car.. great guys very honest and friendly...

Information
16 Photos
100 Comments
4.6 Rating
  • Address:980 Central Ave, Albany, NY 12205, United States
  • Site:https://locations.monro.com/ny/albany/980-central-avenue.html
  • Phone:+1 518-288-5470
Categories
  • Tire shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–5PM
  • Sunday:9:30AM–4PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
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