Terrible, bizarre experience at this shop. In November of 2020 I brought my Ioniq Plug-in to check my driver side tire air leak. While there, I also added an oil change. They had the car for an hour and a half, could not locate a leak, however, did an oil change. Fast forward to May 2021, I noticed oil drops on my driveway. When I removed the filter cover, I saw the obvious problem. They did not remove the factory Hyundai oil filter, completely mutilated it, but left it in place without telling me. When I contacted Good Year manager on Monday morning, he wasnt very receptive, however, agreed to see the car on Friday that week. I explained that oil flow was increasing by the day, especially while driving and he agreed to get me in on Tuesday 8 AM. When I arrived, I parked the car in front of an empty bay door. The manager came out and rudely told me to move the car. I attempted to explain that Im not trying to start any trouble and I am the person that called yesterday, however, he rudely interrupted me and said that even if I start trouble, he will get me arrested by sheriff deputies that were servicing their cars later that day. This was all very odd, explained only by a little man having a power trip, however, he later agreed to swap the filter and top off the oil without even saying as much as a sorry. Of course, they did not wipe off the excess oil after the new filter was put on, so I had to clean it up myself.I am still trying to absorb the whole experience, trying to determine if I was at fault somehow. I dont change oil often, since I drive very little and 99% are EV miles. Was it my fault that the filter canister rusted through 6 months later and started to drip now? Would experience be any different if it started to drip 1 month later? In any case, I dont understand how a national chain can employ individuals like this, from top to bottom. What other shortcuts do they find acceptable when servicing their costumers vehicles?

Got a flat on my way home from vacation and Dom and his team went out of their way to take care of me. Luckily I just needed a plug which Alex completed quickly and professionally. Best of all they didn’t even charge me since it was my birthday. I highly recommend this place. They truly care about there customers.

Oil Change and alignment today. Rob and the rest of the staff are always friendly. They spend the time talking with you about various options and then the car is ready when they say it is. Another good experience.

I had a great experience at this location. The manager was very helpful and knowledgeable. I needed a sensor replaced and he was able to take care of it right away. I am traveling out of town and he was understanding and friendly. I highly recommend!

Great service. Rob went above and beyond trying to find parts. Work done in timely manner. Expected to be there longer; speedy service. Waiting area clean. Thanks staff.

I always have excellent service with the Wolf Road, Albany NY Goodyear, whether its a scheduled appointment or an emergency drop in. The staff are super nice, very knowledgeable and extremely helpful and trustworthy. They get me back on the road as quickly as possible and I thank them all many times over!

Rob and his associates were very helpful when they repair my kia

Rob was incredibly helpful and accommodating! We were able to get tires replaced on the same day I called. The tire install and alignment were completed on time at the quoted price. Thank you!

This morning, driving down the Northway, I would have never expected that my windshield wipers would stop working during this morning’s heavy rainstorm. As a result, my travels took a detour to Goodyear and was greeted by Rob Morris.My encounter with Rob was very positive and he made me feel welcome the entire time. He was thorough when explained the time frame to complete the repair and was discreet when reviewing the charges with me in the waiting room area.The morning seemed busy to me (every seat was occupied) and there was a steady stream of people getting their car serviced. I was impressed that Rob knew several (repeat) customers by name and engaged them in conversation while keeping his composure in managing the flow of traffic.Later in the afternoon, I picked up my vehicle and Rob greeted me in the same friendly manner and remembered my name. You could tell Rob enjoys what he does and I wanted to share the impact he had on me today.

Good Year on Wolf Road in Colonie was able to fit me in for some maintenance on my car without an appointment. Rob, the Store Manager was very accommodating and provided great customer service.I am also a big fan of the 3 year alignment plan that they have. Unlimited alignments on your vehicle for 3 years. It pays for itself after the second alignment. Great job, Goodyear Team in Colonie!!

Rob Morris and his crew always give 110% into making sure the customer is happy and satisfied with the work they perform. All at a reasonable price.Very much appreciate their efforts!Thank you Rob.

Crooks. Took it in for an inspection, Told me I needed two front tires and quoted me $1300 including all the discounts. The existing tires were basically new. 100 thousand miles tires I had purchased like a year ago and still under warranty.So I said no thanks. They pressured me saying that the car has failed inspection and they will have to take the sticker off. Took the car to my local garage the next day and they passed it. They said you don[t need tires. Your tires are fine. I said I know, they were just trying to pressure me into buying tires. Advised me what this garage did was illegal and that I should report them to the highway safety dept. At any rate even if I had needed new tires, the price they quoted me was ridiculous. I can get four high quality tires mounted for the price they were quoting me for two! If I could give less than one star I would. Be cautious if you have to use this garage. Ridiculous. They should be ashamed of themselves. And refund the $21 they still charged me for the inspection.

I took my moms car to Goodyear on wolf road for an alignment. Rob was able to get me in the same day with only 30mins of wait time. He was very kind and informative. The service check was done in 1hr as promised. The technician that performed the service did a great job and the car is now running 100% better. 10/10 would recommend this service shop!

My experience at Good Year at 46 Wolf Road has always been wonderful. The Store Leader, Rob Morris, has been kind, informative, and helpful with the maintenance of our vehicle. His staff always do their best to help get cars back on the road in a timely manner and making our cars safe to drive.Today I came in as I was experiencing some issues with it. I described what was happening and the found the problem, fixed it in a timely manner at a reasonable cost.Thank you so much!

Rob was amazing. Great Customer service. Very informative and knowledgeable.

My experience at Good Year at 46 Wolf Road has always been wonderful. The Store Leader, Rob Morris, has been kind, informative, and helpful with the maintenance of our vehicle. His staff always do their best to help get our cars back on the road in a timely manner and making our cars safe to drive.Today I came in as I was experiencing some issues with our vehicle and described what was happening and they were able to find the problem and fixed it in a timely manner at a reasonable cost.Thank you so much!

We experienced top-notch service from this shop, as we have consistently over the last few years. The manager, Rob, was terrific in communicating with us about the repairs needed and timetable for completion. We are pleased with the work done, and grateful to have a trusted shop where we can have our vehicle serviced.

Fair prices and treated professionally and quickly.

Very quick turn around time on installation of 4 tires.

Rob Morris was a great help in getting my tires replaced at the Wolf Rd. location !

I had to get 4 new tires, an oil change, and an inspection. Rob took care of me when i initially came in. Not only was he courteous, he took the time to explain all the charges. He is also very humorous which was refreshing! When i cane back to pick up my car Dom helped me and was just as professional. They both have excellent customer service! I will definitely come here again.

Weve been coming here for several years, and its always been a good experience. We get our tires and general maintenance from this shop. Rob is awesome and breaks it all down without being patronizing.

After blowing out two tires on the 87, I had my car towed to this Goodyear, because it was conveniently next to my work. These guys went above and beyond! Im talking all the info Id ever need, good financial advice, and good, friendly service. Cant thank you all enough! Hard to find places that can work on lowered cars, too!

Wow my girlfriend and I last night got a flat tire and went to the goodyear website this morning and ordered 4 brand new tires instantly. As soon as we ordered them, we got a confirmation email saying they are able to replace all the tires the same day! I am definitely coming back here for all my car needs! 5/5

I absolutely recommend going to Goodyear on Wolf Road! Rob Morris and his guys are simply the best! They will go out of their way to help you and they make service visits easy and efficient! I’ve been a customer at this particular store for years and HIGHLY recommend them!!! I’ll always go here over any other shop!

Goodyear has exceeded our expectations again as usual. After being told that I needed front and rear brakes by a dealership for an exorbitant amount of money I decided to bring my car in to Goodyear for a tire rotation and inspection. Anthony did an amazing job and to my surprise....I do not need brakes. He took the time to explain exactly what I need and it is a much less expensive fix. The manager was also very accommodating because right after my car they took in my husband’s truck and did an oil change and tire rotation. Very clean store, nice, honest people and great customer service. What more can you ask for? Will never go anywhere else again!

I had a wonderful experience at Good Year on Wolf Rd., Albany, NY. The staff was extremely kind and courteous. Also, they provided excellent work on my vehicle! Thank you for being so generous!

I have brought many cars here and they are always friendly, professional and do a great job. I highly recommend.

Ive been going here on and off for several years now. The last manager I dealt with, Rob was fantastic. This time I dealt had an an employee that was absolutely awful. He was rude, unhelpful, and uncooperative.We brought my wifes car in for an inspection. The employee called us and informed us of a bunch of work that needed to be done. I agreed to it because I have always trusted them in the past. The total was about $1400 dollars. To be fair, he did give us discounts were he could and we had AAA. We got the car home and she realized that the inspection sticker had not been changed. I called and the employee acted very rudely and asked that the car be brought back. It turns out that the inspection had failed (actually they hadnt done the inspection but we were charged for it) and he informed my wife, it is our responsibility to read the paper work. Now, I agree with him on that HOWEVER, how much effort would it have taken him to tell us that when we were checking out?Seriously, the whole reason we brought the car there was for the inspection and you cant take the time and tell us it failed? Further, when I read the page stating it failed it didnt explain what we were supposed to do to fix it. He didnt even TRY to explain or be helpful at all, it was all our fault for not reading the paper work.Update to post - 10/29/21 - Was contacted by Rob and I believe we were able to come to an acceptable resolution. I am very grateful for his follow up and professional approach to my issue.Update to post - 10/30/21 - both cars have been inspected and Goodyear did a great job getting us in and out quickly and explaining everything. Thank you, Rob and Dave for being so professional, kind, and understanding.

The quality of the work is great and service is excellent. They know my cars and they know me. I never feel like a stranger when I come to this Goodyear store.

Whether you are a college student in the area or live in the area, Goodyear on Wolf Road is the place to go. Rob was a tremendous help, and truly cares about his customers. They were able to help me with my issues and get my car back on the road quickly. Thank you for everything!

Had to get an oil change and a few other things done. Efficient and friendly service! Rob is always professional and explains everything very well.

Amazing experience. I did not feel pressured to purchase anything extra. The service staff was great and I will definitely use this location for any further service needs. Thank you Goodyear team!

Always receive wonderful service at Goodyear on Wolf Rd, Colonie NY. They inform me of what needs to be done, the amount of time it will take and the cost. Usually the time and cost is less than quoted. A customer for over 20 years.

I desperately needed an alignment for my wrx, dom and the crew at Goodyear got me in same day for the job, got me taken care of quick, and I was happy and on my way!

Purchased GoodYear snow tires two years ago and have come back twice annually for tire exchanges. Service is always exemplary and communication is professional and timely. They go out of their way to ensure everything is completed to perfection. This last time Rob graciously stayed late to allow me to pick up my car. Thank you so much for everything, stay safe and healthy.

I had an amazing experience experience here. I had an appointment to have my car scanned and they were very helpful in explaining everything that was wrong and the things to fix. The manager Rob was very kind and had went through everything with me. O will most definitely be coming back.

Nice guys!Efficient and got a nice price on Kelly Edge tires for our van!Thanks guys!

The whole team seemed to be very quick and efficient! Great customer service and they got done what I needed very quickly and there were no issues.

Amazing service! Rob deserves more than 5 stars. I highly recommend going to this location!!

The service here was excellent. I was in need of 4 new tires and rather quickly because of living in upstate NY and getting our first but of snow. They were able to do the work quickly and efficiently.

Excellent service! Rob and Dom are adorable. Strongly recommend using Goodyear on Wolf Rd!

Staff was friendly & informative. I felt comfortable in the socially distanced waiting area, and was given updates about how long it would be to complete work on my vehicle. Ive used this location on a number of occasions and appreciate their consistent professionalism.

I had to travel over 100 miles but knew my tires were not good enough to make it safely. I contacted Goodyear to get tires put on my car and expressed I had to be on the road in a few short hours. They took my car in and replaced the tires rather quickly and I was on my way. From the great customer service to the wonderfully quick service, Goodyear will be my go to place for anything needed for my car.

Ive been coming here for over 15 years. Reliable and attentive!

Rob and his team are the best. Didnt thimk I would ever say that a Goodyear store was my mechanic but going forward they will always be my first stop for maintenace and repairs!

Got the job done right and on time. Stayed open an extra hour to get my tires on. 100% will support them again.

Called yesterday. Got me in to a scheduled service for today. Everything handled professionally and quickly and on time. Waiting room very clean.

Prompt, courteous, professional. The manager even remembers your name when you come in. I never feel pressured and I know their techs are doing the very best they can to get you on your way.

Always professional and never have I had a problem with this Goodyear. I would recommend to anyone in the Albany area.

Because of covid I was very hesitant to wait for my car during a new tire installation. My salesman assured me when I called for an appointment that appts. would be spaced to a assure their would be no crowding in the waiting room and all precautions were being taken. My salesman kept me informed of the progress and the crew had me out in under 2hrs . A great experience.

Good experience. Rob is a pretty smart guy knows how to do business. My goodyear tires wore out prematurely. The tires had a mileage warranty of 65,000 miles but i had only done about 35,000. Rob made the effort to call corporate and get me a refund for the remaining miles the tire promises. I was offered a refund of about $64 per tire and the same tires now cost around $130 per tire. Used the refund to buy a set of 4 good year max life tires which i hope would last longer as the tire has a mileage warranty of 85kmiles. But guess what, if it doesn’t do 85k as promised i know who to contact. Very satisfied with good year’s warranty and Rob’s service.

Excellent customer service and my wait time was only 1hr for 4 new tires & wheel alignment. The staff are always friendly to customers!

Rob and staff are great to work with. I was a bit leery to trust a corporate store with my car and safety but Rob immediately put all my worries to rest.

Great customer service. Work was done professionally and in a timely manner.

Respectful staff, and they always get the work done in a reasonable time

Needed 4 new high end tires for my truck. Spent a bit of time shopping around. Their prices were within a couple of dollars of all their competitors. I decided on Goodyear because their installation fees were substatally less then their competitorsI also based my decision on the way I was treated and spoken to on the phone. Rob at the counter was polite, well spoken and very professional.

Great (clean) facility and staff. Brought in vehicle for brakes and was very satisfied with service. A slight delay in getting parts needed but Rob M. kept me informed and made sure I was happy with the outcome. Bottom line is that I drove away in a safe car less than 24 hours after I made the appointment.

Made appointment for tire rotation and alignment, they handled it promptly upon arrival.

Our car broke down on our way home to Connecticut and we had it towed to this Goodyear shop. The employees were professional, courteous, helpful, and worked very hard to get us on our way before they closed that day. If we lived here, we would definitely return for service and repairs. We recommend it highly!

Good people working here. Staff is always friendly and helpful. They will beat any internet price on tires. They even removed the critter nest in my air intake!

Great, quick service! Friendly and transparent staff

Rob and Dominic were terrific to do business with.I have 2 vehicles and use your tires and other services.

Rob was awesome his customer service sb 10 stars but I can only give 5. He went above and beyond all expectations

Ive been going to this store for years and brought mine and my wifes cars there. Always able to get an appointment and in and out in No time. Everyone there is Friendly and knowledgeable. I recommend this store to anyone looking for any vehicle service!-MES

I had an issue with the front drivers side tire...lots of noise and loose lug nuts. I took it to Good Year and waited to get the call. It came at 2:30. My car was ready. I took the bus from my job on Wolf Road, walked in, Dom, who was my service person, passed me the paperwork and said, No charge.WOW!!! This has never happened to me! They fixed the problem caused by some other mechanic and didnt charge me.I will be back for all future maintenance on mycar. They had me at No Charge.Check out Good Year Wolf Road!!!!

Great place ! Got me in the same day I called . Very nice and helped get the best price for everything . Very clean too (i think my car was cleaner when i picked it up then when i dropped it off ooops) . Rob was awesome ! Recommended to my friend the same day

I don’t understand car owners in the Albany area that would use anyone but Dom + Rob + their team. Super professional, looking out for YOU best interest, and not just trying to get another $ out of you.

Rob was personable and fast...excellent customer service!!

Good service. Quality merchandise. Very reasonable (Prices)! Thank you. Purchase a Complete Set of tires. (4) Tires, w/Oil change, lube job. Radiator Flush and fill. Transmission Flush and fill. Replace all inner/outer filters. Cabin filters, car parts filters. Replace wiper blades. Top off all fluids.The manager, staff and mechanics crew, all do Professional Quality Work. Thank you for helping this (Iraq War Veteran).Make sure that you make an appointment for extended expected work to be performed.May God bless you, your family, business and your employees. May God bless America.Amen.Sincerely,Ulysses Wynn, Jr.USAF ReconnaissanceIraq War Veteran

Rob was extremely helpful got my car in right away. A++ service!

Ive taken my vehicle here a few times now and I never leave feeling like I got ripped off. The staff is friendly and knowledgeable and went over everything that was done with my car and how much each thing cost. Ive already sent a few people here who and will continue to do so knowing they wont get ripped off

Had quite the experience with Goodyear, Eagle all seasons were slightly loud but they resolved the issue in a timely manner with the required investigations. I’m grateful to have chosen this company because they went above and beyond to make me a satisfied customer

I take my cars here above anywhere else. Rob and his team are fast and effective, and Ive never had a single concern when dealing with them. Drop your car here and dont worry about it, because the pros have it covered.

I am first time customer i brought in my 2005 crown Vic in for a oil change and a New York state inspection. they treated me like a king and complimented my car. very clean shop. extremely professional staff. fast service. my vehicle was very well taken care of. thanks Rob for running a great shop! i will be back for future repairs and tires as well. T Scott satisfied customer

Very helpful and responsive in real time.

Great customer service, so helpful, and got us back on our vacation journey right away!

Happy with all of their work today!

Rob was super helpful in deciding which tires were best for my moms small SUV and was really friendly to boot. Will definitely be back again for other needs.

Went in for an inspection was in and out in a reasonable time didnt wait too long even tho it was a little busy. The young man at the front desk I believe his name was Omar was very nice and polite told me an estimate time which my car would get done and it was. I would definitely recommend this place Ive been coming for years and everytime the same guy performs the work on my car so every time I go I request him he does an amazing job never had issues and I know my cars in good hands

Always choose them for tires, and if you use the goodyear credit card you get 6 months to pay off the tires/service bill with no interest.

Wow, they fixed my flat tire for free! I had a nail and didnt even know it... Stopped in for air and was told if one tire was that low, something was in it. They were correct. They fixed it and when I asked how much I owed, their reply was they dont charge to fix flats! Refreshing

Great Customer Service, and very polite! On queue about my vehicle!Lakeya

Great service...excellent staff..Rob the manager goes above and beyond to help u out

I love the work they did for me on my tire and rim. Great job guys see you Sunday for a Ac repair. 💋💋💋

They do very good job

I had a great experience here at Goodyear. Rob, Scott, John and the team were great. They were very helpful in showing me the different tires along with providing the pros and cons of them on various terrain.They were fast, friendly and made sure that I was satisfied. The price was better than expected. I would definitely recommend Goodyear to anyone with their car needs.

At closing time they let us in and helped us with a big problem. Very reliable and kind, they didn’t hesitate to help. We can’t believe there are people left in the world like this and we are so grateful we got home safe. We needed them and they were there.

Avoid this shop. I was a customer for one full year and had multiple mistakes made by this shop on multiple occasions.

Goodyear is by far absolutely the best auto service in Albany area!!! They are the most professional the most courteous and most competitive in terms of pricing! Also unlike other auto-services in the area they have such a nice customers corner where you can seat comfortable enjoying complimentary coffee while your car is taken care of. Very reliable company. I strongly recommend going to Goodyear on Wolf street first if you are looking for car services.

Fast service and good pricing!

Have bought numerous sets of tires from there without many problems. The senior staff seem to be knowledgeable and want to help the best they can.

I have been bringing multiple cars there for both tires and mechanical work for a while now. As someone who grew up around cars, I have a pretty good sense of when I am being fed a line of crock and have never had that happen here. I am very pleased with the services that have been received. Kudos to Rob Morris and everyone.

They were there when I needed them in a pinch and got me back on the road faster then anyone around!Excellent service! I blew out a tire first thing in the morning. I called around to several places and the soonest anyone could even start to help me was later in the afternoon. When I walked into this location I was greeted right away and after gathering information about my car and what I needed, they started working right away. My tire size was not available at the shop but they placed the order and had them delivered in an hour and started putting them on my car as soon as they got there. I was back on the road in 2.5 hours after replacing the tires and aligning all 4 wheels. I was informed every step of the way and really appreciated how quick and efficiently I was taken care of. They saved the day and would recommend them to everyone. They provide A+ service!

I’ve been here few times never having a problem, but last week I brought my car in for check engine light, it was fixed until yesterday the check engine light shown again, I was a bit frustrated but the store manager Rob reaches out to me shown great attitude and patience. We able to get the problem resolved, the customer service is excellent, Thank you Rob, this is the place I will bring my car for maintenance in the future, and will definitely recommend for everyone.

Great service ! Super friendly !

Awesome place - great service.

Ive been coming to this shop for over a year, and every experience with them is better than the last.My old Toyota has seen a lot of wear and tear, and they keep it running for me, at a reasonable price.The service is nothing short of exceptional. The entire staff is polite and thorough. They explain the repair job and break down the costs and are honest and consistent about the time to complete the work, as well as the cost quote.

Professional, courtesy and very understanding in how to correct a automotive problem, excellence at there best.I have been going there for over 25 years and I highly recommend them for any automobile work,

I have to say that this visit to Goodyear was better than my last. My car was worked on and returned to me when promised. They even put a sticker on my windshield to let me know when its due back (unfortunately, this was in my field of vision, but it was there). Also, nothing else was discovered wrong with my car, so there were no additional services performed besides the oil change and tire rotation. I mostly go to this place because its within walking distance of my office but this visit gave me no reservations about coming back.