Small store in the Heritage Mall. Friendly sales people.Lawn tools, mowers etc, tools, mattresses, appliances, and more.Not your normal Sears with clothes and jewelry.Go check it out!

I have had nothing but trouble trying to get a refund on a Refridgerator they delivered broken. This has been since Oct. 6th, their delivery men damaged the one I had, This is the worst experience with Sears I have ever had, I will never buy another thing from them, it has been nearly 3 weeks and I cant get my money back,

Such great service. They are very knowledgeable!

Great professional service with a personal touch! We go to them for all our appliances and even smaller items that you might not expect them to carry!

Came in the other day and was very impressed with this store, both the customer service and the tools I ended up buying were top tier. Came in to browse and left with some tools I didnt think I would find for the price that I did. Will definitely be coming back when it comes time for some appliances!-09/07/16

Terrible customer service. I went in on Sunday to buy a stove due to ours going out. The customer service people were rude and not helpful. They were very crass and curt. I wanted Sears to come back to Albany but not like this. I live in Albany but will be shopping elsewhere. Its sad that people are rude that ruins this for the owner of the store. I work in customer service and if I were to treat my customers like they did to me and my wife I would be fired. I gave one star but if I could I would give no stars. I am not one to just give bad feed back if not just. This happened on 6/5/16.

Kind staff. Good prices and very convenient.

Excellent selection and courteous, knowledgeable staff. I would highly recommend!

Knowledgeable staff. Ho out of their way in customer service!

When I had a problem with a credit card payment received by this store they would not spend 2 minutes to help me. I was told that there were no records of their receipts and I had to be lying about because they ALWAYS give a receipt. The payment error was their fault and I solved the mess they made with absolutely no help from them or the Sears Corp. I will NEVER shop from this store again. They are rude and have horrible customer service.

Don’t even bother, it’s only a place to look at stuff.

Great bunch of folks

Friendly people.. good prices

Excellent, nice to have a Sears store to patronize!

Great store! Nice staff

Fabulous costumer service when I was desperate for a new freezer to be delivered on short notice. Friendly people as well!

Absolutely disgusting! The so called owner, Floyd could bare get off his behind to help. Lazy, disrespectful and couldnt care less. Sorry excuse for a representative for Sears!

Went in the store today looking for a kitchen appliance package, the salesperson said OH and just stood there til someone else walked in and he chose to help them. Never going back

They don’t stock a whole lot of parts as they are a small store so I usually just have to go order online anyway

Absolutely disgusting, disrespectful and terrible customer services and not helpful .If I could I’ll give no stars or -5 stars .

Ok

Good store