Ty was so awesome in helping me upgrade my phone. He took time to explain the new functions & kept in my price expectations. I’m sending my husband to Ty to also upgrade. He’s got a great personality & customer service approach!

Nicole was great. Had to wait a little but once called, she was knowledgeable, professional and so nice to work with. Best experience Ive ever had at a Verizon store all due to this great employee.

Both Zach and Nikki were extremely personable and helpful. They were very busy with the new iPhone launch, but made sure that everyone was taken care of quickly and effectively

A month ago, I had a phone issue and Zach helped me trouble shoot my phone to free up space and get it working properly again. As a business owner who depends on this cell phone lifeline daily, I was in panic mode, but he put my fears to rest quickly and professionally. Fast forward…Tonight, I needed an upgrade/replacement because I accidentally damaged it. Even though I’m under no contract, I wanted to stay with Verizon because of his personal touch and expertise the last time. Zach worked tirelessly again through a double shift, as the only employee in the store well past closing hours to get me into a new phone…all while handling other’s challenging phone issues. It was a long, effortless, creative and assuring process, but Zach worked through all the challenges with a smile and positive “can do” attitude. He was wonderfully refreshing! Superb customer service! I can’t say enough other than he’s worth his weight in gold at this store and has restored my confidence in humanity by working with such a knowledgable and professional guy! Russell Cellular is lucky to have him.

Nicole was very helpful and explained the service so that even and old guy like me could understand it. I would recommend Nicole to any one in the market for a new phone or new phone service

Every time I walk in i see Zach I know it’s going to be a great experience. Best sales associate ever.

Was helped quickly and even though it took a longer time because of what we had to do our helper did a great job finding us the best deals and ways for our needs. Would recommend!

My representative and the trainee were extremely helpful and so easy to work with. They answered my requests and were able to get me a good deal. Within an hour Zachary had solved my phone problems!

Hunter was absolutely awesome! He helped me despite closing soon, and was still extremely polite and talkative. This guy should get a raise!

We had a great experience at the Adrian Russell Cellular. Knew what we were looking for (a wireless home phone setup for an elderly family member) and Hunter was able to find the product in stock. He worked with us to get everything just right was pleasant to chat with during the process. It was an easy transaction. Would definitely recommend this location.

Visit was amazing service! The best experience in any phone store!

Aaron who works here had me go in because my mom got a new i6 cell phone and needed a case for it and we stopped in to the T-Mobile store in Adrian next to Pizza Hut and a gentleman named Zack helped me out, he was professional, fast did an awesome job I was in the store for less than five minutes and I would recommend anybody to go there and you will get nothing but top-notch service.

Walter tried to fix my phone but wouldve had to go to service center. He explained all my phone options and what was currently in stock. Since my phone was 3 rs old I went with the a new one.

Hunter was phenomenal! He was patient, knowledgeable and incredibly helpful. I wish there were more folks like him in the world.

My mother and I went in to trade in our phones and upgrade to an unlimited plan. After we had been quoted prices on both of the new phones we were looking at and then upgraded to an unlimited plan, we decided we would come back in a couple days so we could make sure that we were ordering the phones we wanted. After returning to order our new phones, we were told that Hunter had misquoted us and that the numbers he had given us were not correct and that we didnt have the correct plan. We are both extremely frustrated at this.

Thankful for Walter at the Adrian, Michigan store. He made the process of switching cell carriers easy. He is an asset to the Verizon team!

Came into Russell Cellular to buy a new phone & one of their salespersons. Zach, answered all my questions & did not pressure me into buying one phone but asked how was I going to use it first. Based on how I responded he suggested Samsung as the best option. Very good help & service.

Came to get a new phone, Lucas was very helpful with me and provided a very speedy experience while answering all the questions that i had about the process.

I stopped in 7/28/21 to trade in an iPhone XR for an iPhone 12. Four employess were talking at the back, no customers in the store yet they did not stop right away to wait on me. Once one of them did come and talk to me I was told there was no trade in credit available for a new phone and that it would be full price, so I told him never mind and left. Logged into Verizon on my phone and immediately got $450 credit on the new phone I wanted. It seemed the employees were not interested in helping me at all.

They were so friendly and helpful. I was in and out in 30 minutes.

This location let someone open an account in a family members name with a fake social security number, then made us physically go to the store to deal with their fraudulent actions. They said it was resolved, but a month later we received another bill. When we called, they said we would have to go to the store AGAIN to deal with it. On top of this, they were rude to US when we are completely o the right and they are completely in the wrong. I would not trust this location with ANY of my private information.

Nicole was awesome! Explained everything very well!

The staff was friendly and efficient. They set up 2 new phones, installed the screen protector and case for us too. It was worth the extra $$ to have them port everything over and set everything up.Nicole helped us get everything ordered and when we came in Zach and Ty helped us until she was free to get us all switched over. They all worked together to get us in and out as fast as possible and had great attitudes. Would recommend this location to anyone!

It was fun up beat and quick . He answered all are questions.

Wonderful experience set up five new lines and our awesome assistant Zack helped us out set those up and made sure to explain absolutely everything. We must’ve been some annoying customers because we have so many questions but he had an abundance of patience with us and helped us set up all of our new phones!

Sat there for 15-20 minutes...no one acknowledged me, there were two people working there that just ignored me. I understand that they were working with customers but I at least expected to be greeted while I waited. Didnt Say hello be with you in a minute, I just had a quick question about adding a phone line. Now I have to drive to the Toledo store. Thanks Verizon in Adrian.

Very patient and helpful… Got me in and out quickly with a smile!!

Zack was great! I had 2 of my kiddos with me and he made things very simple and did so quickly. Made the switch to my new phone in no time. Thanks Zack!

Could tell they didnt want my business. Didnt want to work with me. It was buy the 800.00 phone or nothing. Decided to a buy my own phone. Tried again to get a service plan I could tell the guy was extremely annoyed. Phone ended up not being compatible. Probably a good thing. I dont think they would have let me walk out of there till my bill was 100 or more a month. I went next door 😜🤭 Just needed a upgrade and a service plan. I wont go into that Verizon store again. 😏

Our experience with Russell Cellular was as good as a visit to a cell phone store can be. The store was busy and Hunter was the only one working. Little did he know when we walked in we were switching carriers and getting new phones. There were 3 of us with 2 different accounts at the same carrier. Hunter knew exactly how to get things done and answer any questions we had. We are very happy with our new carrier and phones. Hunter is an asset to your company as he never once tried to take the easy way out of anything! Great job!

Walter helped us get a new phone and switch wifes phone # to my ols gakaxy s10.

I would recommend Zach and Ty to everyone. They cared enough to explain all the benefits of the plans. Helped us switch from an outrageous bill at Sprint. Verizon has two very important assets with Zach and Ty. Thanks guys for take time out of your crazy busy Christmas Eve day to get us all set up. I hope to send you as much business as possible.

I walked in and waited and waited to ask a question. The employee didnt seem interested and didnt even feel the need to acknowledge I was standing there. This has been my 4th time in several differentVerizon stores, all equally as disfunctional and rude.

Zac was super friendly and helpful. He spent the extra time our family needed to get the best and budget saving upgrade available. During this hard time it’s really relieving to meet someone that still shows compassion and patience.

I appreciate the concern shown for my frustration. Will visit the site tomorrow to get some assistance.called 8 different times for information. agents busy. leave message. error, will not accept phone number for return call

That was the quickest and easiest I have ever transferred service. Zach was the best!

Nichole was so very helpful. Ive had great help from her. Thank her again for me.

Aaron was very helpful and knowledgeable about phone protection. A.A.Ron did not mess up and will not have to go to Mr. OShaughnessys office.

The employees at Verizon were great to work with. They were very professional, knowledgeable, and pleasant.

The person that helped me went above and beyond to get me a SIM card how to make sure my phone was ready to go

The easiest, fastest and friendliest experience to date at a carrier store! Highly recommended.

Very happy with our new iPhone 12. Switch service from sprint to Verizon. Alex was the best. Really took his time answering our questions. Alex was very knowledgeable and a all around great guy.

I am being nice here; because I want to give this business a chance to improve their customer service. Yes! I am very frustrated. Billing error at its finest!!!! I am beginning to believe that, this is a fraudulent effort to have the new customer to pay the highest amount for the few months. The itemized bill is not what we signed up nor agreed upon. Ty set up our account so missed up. Hunter tried helping us; was having difficulty about our account situation of overcharged; was not the plan we wanted. And it has been 3 weeks, the promised “we call you as soon as the web site for prepaid plan is available or fixed”. Hmm!!! What an amazing place. Verizon customer service at its finest!!! Isn’t it.

He’s very descriptive on the answering your questions. He knows the details of the products. Super friendly & awesome

Agent [Zachary]was tremendous help. Great knowledge of best deal for us

She was so helpful in every way possible! Thank you again for making a bad experience better

Hunter was very helpful, answered all my questions. Offered accessories but wasnt pushy. A+

This place was busy but did NOT acknowledge our presence or see if we even just had a question. Bad customer service.

Manager stayed late to help us set up our business plan. Very knowledgeable and professional!!

Ty was so helpful and gave me wonderful customer service!

The best time Ive ever had getting a new phone. Super friendly, helpful and encouraging! I love my new phone!

I needed a new phone so in I went. The young man that waited on me was very helpful, friendly and quickly got the job done and never did he make me feel like I didnt know anything because Im older.

Great customer service!! Thoroughly explained everything and didn’t feel rushed even though they had a long line waiting.

My son did a very nice job with setting up my account with Verizon, thank you

Everyone was nice and willing to help out. It was supper easy and I felt welcome.

Thanks Zach I really appreciate all the help today

Do not do business with medina. Shes clearly not there to help.

Very friendly and helpful. Great working with them

Hunter was very helpful.

Good experience. Fast, professional, and knowledgeable. The staff should get a raise

Had a great experience at this store. Hunter went above and beyond to help us. Will recommend to everyone I know.

Walk in. No wait.Very helpful when I typically have many issues with Verizon stores. Normally go to the Jackson store. Would recommend Adrian over Jackson based on this one visit I had.

Awesome customer service.Took time to help me with my updates on my phone. And while I was in there give special attention to military veteran. I highly recommend the store.

Today I left my house with a dead battery on my phone. I was passing Russel Cellular so l stopped to buy a cable to charge my phone. Hunter was able to take care of my needs in a timely and efficient manner. I now have a cable for both car and home. Hopefully no more dead batteries.

Aaron was fantastic! He worked quickly to get both phones set up, data transferred, etc. Everything went very smoothly. We had been maybe 30 years with ATT, but they could not fix the slow tower problem in Adrian MI. So we had to leave them. This will be more expensive at Verizon, and the speed is only double ATT. But we lost the ATT unlimited data, we have the Verizon Jet Pack to avoid our phones as hotspots....and ATTs throttle speeds. I might return the accessories we bought...very pricey at Verizon!! Aaron is a treasure for Russell Cellular; he deserves a raise!!

Received great service from Walt in the Adrian store 👏

I had to get a new phone.i was in and out in 20 minutes .i got the phone I wanted at a good price!!

If not for Hayden I would be dealing with Verizon on the phone. Hayden makes it easier when it feels like I cant figure my phone out. He is very nice,polite and extremely intelligent. Thanks to him I will remain a customer with Russell Cellular. Some of the other employees are helpful but my loyalty stays with Hayden. I was out on the road a thousand miles from home and my mom had trouble with her phone Hayden helped my mom and made her feel important and got her new phone right away for her without a meltdown from my mom. Thanks Hayden you are a man of your word and a great asset to the Verizon community.

Asked for help getting Google search bar back. Employee didnt know how so need to drive to Toledo, Ohio from Adrian, Mi. For help.

This store got to me quickly and answered all of my questions quickly. Then they sold me what I asked for, and I was on my way.

Both Ty and Hunter gave excellent customer service. They addressed my concerns and found solutions that worked perfect for my family’sVerizon needs.

Alex help us out on getting a christmas gift he was very helpful!!

Professional, personal, kind, knowledgeable staff. I appreciate the time they took with me, and each person and phone call that occured while I was in the store. They did not rush me, and provided ample education. Thank you.

I have been here for two hours just to pick up a new phone and and get it set up and it don’t look like they are even almost done this place sucks

The boss needs to know that Nicole Morgan is the best thank you for having her as an employee

Very quick and helpful

This place is a joke. Very sneaky sales people. Signed me up on a business account stating I had to have 5 lines to get the discount. Got my bill with not only NO discounts but placed me on a completely different and more expensive plan than they were going to. I called Verizon customer service and they literally told me that the sales rep lied about needing 5 lines its just a scheme for commission. Thanks for nothing.

Zach was great !! Great customer service and was knowledgeable!

10/10 never going back to T Mobile

10 out of 10, he was great!!

Friendly people and good service

Great customer service

Very friendly and helpful but didn’t have exactly what I wanted.

I have Excellent service with hunter and ty everytime I go in

Hunter is very knowledgeable, patient and personable. Thank you Hunter!

Very nice and polite. Alex made my experience great!

Bad Service

We went in there because of issues with my husbands phone. Hunter was amazing.

I would like to please warn everyone that if you are looking for Correct answers and no run around...this is NOT the place to go...we were told SO MUCH BAD INFORMATION that nothing has been correct so far....be very leary and ask alot of questions

Loved working with Jessica. I will probably never go to a different Verizon store! The staff was great. Store was very neat and clean. I did have to wait awhile, but I would rather wait to have this service.

The staff is nice and knowledgeable. The downside to this, is that the staff takes it time helping people, so you may have to wait a long time until its your turn. And they will spend just as much time with you. I will return.

Main reason I stay with Verizon, their oeople.

Great help thanks adam

Very professional.

DO NOT shop here they are awful to customers and lie to get the deal.. they treated my mother terrible and were sneaky liers to get her into something she didnt need or want. awful horrible customer service, DO NOT TRUST THEM DO YOUR SELF A FAVOR AND SHOP ELSE WHERE.

Go to Aaron E, he is the best!

Alex and Jordan did an exemplar job helping me pick out new phone and iPad. It was a pleasure working with them!

Terrible service, and very unfriendly. Being in love with new phones and having many different ones throughout my life, I have never dealt with a person who didn’t try to at least help you out. I simply asked if they had a new phone or when they would get it. And she replied I won’t give out that info! The friendly guy was trying to help before this lady stopped him. The phone was already released so it wasn’t disclosed info. Simply wanted to order one. For a third party store I figured they would want the business. I would never walk into this store again do to how rude and unwilling to help they were!

Huge help in phone and plan upgrade. Have always been very helpful with unavoidable issues that seem to follow me

I had excellent service. The manager was very personable and knowledgeable.