The staff was helpful and friendly. Has been my carrier since my first cell. Good service in many states for me.

All I wanted to do was ask if the iPhone 11 was available at the store, but there is no direct phone number available and the automated call system kept giving me incorrect codes to get to a human. Verizon should adopt the Apple support system. You get to speak to a human quickly every time and with a problem solver who doesnt stop until all questions are answered. The frustration of trying of get information makes me consider another source that respects the customer.

The manger cant communicate. As a manger holding major responsibility and being an adult should be able to communicate. I applied for a job here and had an interview and they didn’t even bother to at least let me know I wasn’t picked, I just didn’t hear anything.

Why is it so hard to have a direct number to places? I literally just had a question about the kiosks in the store. VZW has taken over a week to pull out my partial payment from last week and I wanted to know if the money is taken out immediately and if they have a service charge. I have been on the phone for 45 minutes now waiting. This coulda taken 45 seconds. SECONDS, NOT NEARLY AN HOUR!

Good. Met at the door. Helpful but didnt have the product we were going to buy. Really helpful employees . Patient and knowledge.

Melissa R was very helpful and did beyond what was expected for helping my brother that is on Disability find a phone and showed him how to use his 1st Smart Phone. I was so thankful for her caring assistance and her kindness. I was so happy that Verizon has Great Employees like her. I will alway remember her wonderful service on his 1st phone.

Anthony was a great help and was very knowledgeable with our phones.

Worst customer service ever. Don’t know how to treat someone that’s trying to move over to their services. Manager Armando from the Yuma Palms and his team completely lied about discounts saying we were approved for them when we weren’t and then ended up saying they couldn’t do anything about it. Had to return phones and they got all grouchy. It shows Verizon doesn’t know how to choose there management and doesn’t care about there clients. Don’t recommend at all ended up going with AT&T which do know how to treat someone.

Waited outside for 1/2 hr no service. recommend never sign up for any plan with this horrible company. Ruined my day..

Friendly face fast service no crowds

They have no loyalty to long time customers and we will be leaving after 22 years.THEY DONT CARE

Accurate, fast service!

Fast service and no attempt to upsell me. A 🏆

Was able to get service at the main store here in Yuma. Other 3rd party stores here in Yuma are under staffed and under trained for good customer service.

Sergio Murguia was a great help & super patient! I usually feel pressured when I can’t solve a problem with my phone but not in this case & he was kind & respectful! Definitely recommend talking to Sergio!

Great help with problem on my tablet.

Screen protector wasnt even put on correctly, but i didnt notice until i was leaving the store.

No help with what I needed!!!! And phone numbers used just waited and then hung up on me!!!!

They refuse to answer the store so you cant set up an appointment with them. You cant set up an appointment with the app because the app is broken. So to get anything done you have to call Verizon and go through 5 minutes of automated menus until you finally get someone to be able to schedule an appointment to go down there and talk to them.how lazy do you have to be to work for a phone company and not answer the phone?!

I have been a customer for over 15 years, first time they could not solve my problem. The young lady that tried to help me was a bit of an airhead.

I have been a custome for verizon for years. I like the service but my for my phone they dont carry the screen protectors at all so I had to order them off Amazon. Well because I did not order from them they couldnt put it on my phone.

Alex hooked us up. No pain thanks.

Great service I have a buissnes acct for 3 years and today Miss Melissa help me she was so helpful and advice me what do. I need

Busy, staff told me to call thier 1-800 number.

Omg. This place is cool. This one thing I’m hung up on. Over staffing. Times heaven changed. Covid-19 has us learning our own need for liberty. Learn yourself. There’s no much need for a sales person after that. Haleyuya

Clean store. Long wait for as many employees that were working.

If there was a 0 I’d put that. Armando has no customer service no understanding for people in situations . Even when Verizon is at fault and messed the order up. Insists on paying more on top of what I already pay. Would not recommend had been good with Verizon until my appointment with Armando today he should be fired.

Too many recent one star reviews for this Yuma location...can I visit the in person without an appointment? Is your customer service really that bad? Seriously. Please respond. Are customers no longer welcome at this store???Response from Verizon very political, and does not address my concerns. Sad! Very cold and indicates that the customer is being treated as a robot, instead of a real person as before. My one star review is still valid. Sorry!

Customer service is outstanding John McCormick always go the extra mile to help me with everything always make sure he takes care of every issue I had with my phones

Friendly and helpful! Thank you!

Great guy to work with

Romeo did a great job helping us reconnect our phones.

Is this store the best in Yuma because its the corporate store, or because of its customer service? For a long story short, we went in there and came out with new phones; 5 for the each of us. A sweet deal on their limited offer for various bundles and some accessories. Worth looking into.

Truthfully, one of the worse Verizon locations I have ever been to. I understand the protocol of limiting people into the store but the representatives were completely dismissive and were clearly bothered by you coming in into the store interrupting their little get together watching TV and playing games, which I witnessed once inside. They did not even try listen to my problem, instead they cut me off just to say were only selling devices, nothing else. It was a very unprofessional experience.

They arent letting anyone into the store and the representatives are completely dismissive. They make you stand outside in the heat even if your handicapped. They did not solve my problem nor did I see them solve anyones problems while I was standing there.

Horrible service the only reason I did not is due to versions as a carrier

Had to stand on the heat outside while they checked for a phone case, they ended up not even having it. They even sent me to best buy 😂🤣😂🤣

Been with Verizon forever. Always have the best most reliable service. The staff have helped me on several occassions. Even with apps. Very friendly/Professional staff. Very satisfied.

Wow! Best experience I have ever had with Verizon by far! As soon as I entered I was helped right away. John was amazing! He gave me all the information I needed to make upgrading my phone easy and cost effective. He took care of everything, all I had to do was tell him which phone I wanted! 100% will recommend!

It seems if a store is willing to accept a payment it should also honor a agreement made with a another franchise store. This is not the case with this Verizon store. I purchased lifetime screen savers when I purchased my phone. This store carried the screen saver for my phone but, since I didnt purchase the phone from this store it would not replace the screen saver. They sure took my money for the monthly payment though. Verizon makes a big deal about customer satisfaction, but I guess that is just a lot talk. So much for good old fashion customer service. I bet you wont see any of this kind of stuff on a Verizon commercial.

I know the store has, or had, something of a reputation for always being busy and having to wait. With that said, the times Ive gone, there has been minor wait times but nothing like before. The staff is always friendly and attentive, knowledgeable, and helpful.

My at&t phone crashed and t&t told me they couldn’t help me, so I went to Verizon in Yuma and they got me hooked up with a new phone and a better plan than at&t had me on. Great service .

John McCormick was professional and knows his job. Its nice to see John doesnt take well thats Yuma to his profession. Make no mistake Verizon its your employees that will make your store a success. So thank you John

They had the cases for my new phone but only had maybe 5 choices to choose from. My screen cracked & they helped me deal with the 3rd party only downside is that since its a new phone, its on back order for 5-7 days so my options are to wait or buy another one full price & then theyll refund me - the detectable. I always get good service when I go in there. I shouldve either gone there to get my new phone or as soon as I could I shouldve gone for a case. Im still waiting for my replacement.

Sergio is the best, he goes out of his way to speak to you. Ive been in several times with my phone, and hes always there to help me. Hes very professional, courteous and and he knows his business. Today I went in with my brother and Sergio got his situation cleared as well. He is the best.

Verizon= no service. If you are New customer very helpful, if you have a warranty issue you better have overpriced insurance. The manufacturer of my phone Kyocera emailed me aaid to take phone to Verizon to see about broken screen. Phone has 2 year warranty on screen breakage, reason I bought it. Verizon person gave me song and dance story about insurance and problem being not manufacturing defect. Do Not expect customer service from Verizon, we have only been with them for about 30 years.

Im waiting for the New sum card that I have put in husband phone and to see if the problem is done. They told me it might take up over 48 hours. So if you would really like you can give me call backEsther Falllis

Go to this storefront only if youre interested in purchasing a new phone or other item, not technical support.

They are getting better at service I when there because I didnt have a choice I had to get my phone review by a store associate before Verizon can send me a new one is the only store that do that the others are just to buy and get stuff so if they keep getting better at service they might be a great store

Sergio was the greatest ! Fixed by phone while franchise stores said phone was shot and tried sell me new phone !! Bad deal !!

Friendly, courteous, knowledgeable. Resolved a major issue efficiently and very effectively!

Highly disappointed in my experience at this location. My grandmother was in yesterday and bought a brand new phone, she was told she could donate her old phone so she did. She got home to find none of her contacts were transferred after being told by Romeo that everything was transferred from her old phone to the new one and that she was all set. I took her back in today and we spoke with one of the other gentleman(I didn’t get his name) who told us he would go look to see if they could find her old phone. After coming back and telling us the phone wasn’t there anymore, he then proceeded to tell my grandmother that it was her responsibility to make sure all of her contacts were saved before she left yesterday, seriously??? My grandma is not tech savvy AT ALL and was told everything was transferred so why would she need to look? Then we asked to talk with Romeo again to see if he knew what had happened. He first told us that he thought my grandma took her phone home and then proceeded to tell us that he put it in the recycling bin, so I asked him why her contacts weren’t transferred, he told me that everything was transferred that they he went over everything with her including her contacts, she says no, he didn’t go over the contacts with her, he then continues to say that he went over everything and that all of the apps were transferred and that he didn’t have to do any of that, he was just helping her out. Apparently customers do all of this theirselves so the fact that he was just doing her a favor was an excuse for him messing up and lying about it. He then smirked at me because he wouldn’t let me get a word out and kept saying that everything was transferred and that he did everything right. I’m very disappointed in the way I was treated, it’s not even about the contacts not being transferred, he was lying to my face saying he went over everything with my grandma when he didn’t. I’m not sure what these employees are getting paid to do, but obviously it’s not to help customers anymore. Pretty unfortunate and it makes me glad I made the switch to AT&T a few months back.

Too many people dont know what they are doing at this store. The GM is rude and seems to hate his job. Get rid of the guy if hes so miserable that hes bringing negativity to the work area. Customer service is about being kind and helpful to the customers if the GM of this place cant even be nice that shows what example hes setting for the rest of the staff.

Lance was very helpful but the last hotspot in stock had just been sold. I didnt want to wait so I went across the parking lot and got one at best buy.

Long story short, the sales rep lied about a “free” phone when I asked about the stipulations. When I returned to the store to ask about excessive charges, the same sales rep said; “was it me the one that sold you the phone? Maybe someone else used my tablet.” This particular store allows employees to violate their code of ethics with no repercussions whatsoever. The manager did not even have the courtesy to return my call. I do not recommend this store to anyone looking for honesty and transparency.

WHATEVER YOU DO DONT GO TO THIS STORE. THERES A CORPORATE STORE ACROSS TOWN WITH BETTER TRAINED EMPLOYEES. POOR CUSTOMER SERVICE.

Good service. Friendly staff person. When above board to help a non-tech savey person set up the new phone. Thank you Yuma Verison.

Difficult to visit.

Extremely rude service from Manager or at least she called herself the manager Joanna and customer service Melissa. Horrid customer service ans rude

Great cell phone company

I wouldnt have bought my phone and paid for the unlimited plan I was sold if I knew they slowed the hotspot to 600kbps likes its 20 years ago.

Fast service. When I first walked in I was greeted and asked how she could help. Melissa was so helpful. Great Customer Service

John helped me in a very complicated situation and did it with kindness. Great place very short to no wait. Why i even saw the manger jump in and help out when it got real busy! Thanks John!

The agent was terrific, but verizon is a terrible drain on the budget. Just like car insurance, it is a necessary evil of the times. Phones dont last long, and their really is no maintenance u can do on them to keep them working efficiently & effectively. Cant even buy a Verizon battery for a Verizon phone.

Reliable nationwide service, great selection of accessories, and extremely helpful staff. This verizon is one of the better stores. Prime, location, easy parking, and friendly staff. Very enjoyable experience overall.

Customer service man helped fix Johns problem quickly. However we drove 90 miles to get there and they wouldnt let us use the bathrooms. Against company policy to be in the back room. So we had to go to a restaurant.

Rude personal,obnoxious attitude, service quality zero

Worst customer service!!! Best buy did what Verizon didnt and for free!!!

Verizon has always been good to us.

They are so friendly in Yuma Parker Arizona Verizon should go take lessons from Yuma

They said they could not help me. They said I should shop for a new phone online.

Fast, easy, amazing.

Im fortunate to be able to say that Im currently rocking Googles current flagship phone. I tried to activate it on two other carriers, neither of which offered me any satisfaction at all. The honest truth is, they wouldnt even activate this phone. At this store though? I was in and out in less than 30 minutes. The lady that helped me was friendly, knowledgeable, and didnt waste my time by trying to sell me things that I already made clear I wasnt (at the time) interested in. This store also has many of the made by Google products that can be used as accessories alongside pixel products. Im currently getting three gigs of data and unlimited talk and text for $40 bucks a month. My experience was a very positive one, And if you explore your options, I think if you stop in here yours will be too.

Excellent service, polite. But on line had different offers. Called on line and got better deal!

Alex the manager was very curteous and the staff was friendly I was treated great and they went out of their way to help solve my issue. Thank you guys. Keep up the great work.

Great service and backing up there warranty.

Fast to pay the bill and service if needed

Ive always been lucky to get a patient, knowledgeable person

Verizons was great. Solved disturbing problem with my hotspot, and it was no fault of theirs!

Great service but not for the easily led, as it can be costly and confusing. They sold me things I couldnt use that were inappropriate for our situation, but convinced me they were. My husband called the main customer service to reverse the charges for unneeded services after no success with the local store. Often busy with a long wait.

Absolutely the best Verizon store here in Yuma I have been to. Always helpful, great customer service from reps. Very friendly, I only go to this location.

This store needs to work on their customer service. I had order a phone from Verizon online and had it in a Verizon Victra bag as I walked into to this store. As I walk in, the first thing the Rep says to me is, “we do not and will not mess with phones from Victra”! I had to tell the rep, if he would give me a chance to explain that I ordered the phone from Verizon online and not from Victra. (Victra is an authorized 3rd party Verizon dealer). After a few under the breath comments the rep made, he decided to help me with the process of setting up my phone. I definitely will not be recommending this Verizon store to my family and friends.

I have never been in an Verizon store that was anything less than very polite and helpful..this one was no different.

Went to to see about BYOD, that was a mistake, Best to do it yourself online and get a better rebate. Unable to port both phones together unable to communicate on my other line. I will say this though, Verizon s service is barnone compared to their competition in Yuma. Veterans get a discount for autopay. But buyer beware, this is a hard sale in the store as they work on commission.After the debacle at the store, we decided it would be better to buy our own phones. But with one call online with technical support we were able to get both phones (on the list) working properly without a hitch. Since the service was interupted from day one. One working, one not, one ported, and the other one not ported until Jan 18 we were able to pay for service online in advance. Now we will have just the monthly service to contend with autopay. Thank you Verizon Technical Support.

Reliable cell service in greater Yuma County is possible only with Verizon. If you only hang out in town, you might get along with a cheaper service. My experience with the store is fine, but my Verizon service is awesome!

One of the worst Verizon Wireless locations Ive ever been to.I truly have to blame the management. The place reeks of mildew, I walked around the store for 15 minutes and was never signed in, no one asked if I needed anything, there doesnt appear to be very much merchandise on display, the lighting is terrible, the list goes on. Normally, I will seek out a true Verizon Wireless store when I want to shop for phone accessories. This location has been checked off of my list and I will not be going back until they have new management.

Service was great, very nice people and explained things well..

I just moved to Verizon so far so good

The service was unprofessional the employees were not interested in helping the customers. The Verizon company is great but I would this store for its very poor customer service

Sales person was very knowledgable, efficient and nice.

I went to this store to replace the screen protector. I have a S8 with a lifetime replacement for the screen protector. This store was extremely unhelpful. The store would not replace the protector. I was given the run around and my problem was not solved resulting in my leaving vowing never to return. I will never recommend this Verizon store to anyone any time.

Can’t afford the phone any more!

Dont go in there at all l am telling you they lie and you dont know they trick you in buying a phone please stay away from there this the Verizon that is on Fortuna Road Not the one at the palm mall

Verizon has excellent service and coverage. My wife and I have phones thru Verizon and my work phone is thru Verizon also.... No complaints at all... Ive been in the store in Yuma great customer service... I dealt with one of your employees and he did great.. If I remember correct his name is Elvis go see him at Verizon at Yuma Palms... People need to understand when its busy its busy.... There will be times people will have to wait... If there busy people that means Verizon is doing something right... Thanks again Verizon for reliable phones and service...

They sta d around looking at you like your a burden. Only a few good associates. Rest dont care

Version was a great help, especially since I am not smart phone savvy.

The gentleman that helped me was great. This is a nice Verizon store.

Bad service, paining the expensive planAnd the service its really wack, it doesnt work in some parts of Mexico. I Dont recommended Verizon

I went in to this store with a couple of problems that were most due to not being tech savvy. I was greeted instantly when I came in and immediately introduced to a representative who sat down and solved my problems. There was no pressure to sell me anything; just superior customer service. Too bad I dont live here. I would have been a customer for life.

Quick in and out. Jennifer was very helpful. Got WiFi hotspot unlimited month to month.....works great! a must if you want wifi on the road. Verizon is great to work with.