Had to get a couple recalls taken care of - they gave be a brand new Tahoe as a rental and kept it Thursday - Monday since my car wasn’t done until Friday and I couldn’t get there to swap it out. Awesome service! Thank you!

Everything was great until I was leaving the lot, after maintenance was done, and my maintenance message was still on - they forgot to clear it - as usual. I drove back in and they took the ccar and tried to clear the message. It kept coming back - they said it was for an oil change. I asked why they did not suggest an oil change - they said I should have asked for one. And then told me that the owner needs to assume some responsibility for what they want done. At that point it went from 5 star service to one star, He said that other customers may use another place for oil changes. My response was Maybe I should do that. He said You could. After that complete silence. I got in my car and drove away. No one said goodbye or anything. Its the little things that keep customers. I have noticed customer service has declined over the last 8 years that I have owned my vehicle and have been using Toyota of York, exclusively. It is time to more on.

I dont know what happened to this place but its really gone downhill. Ive been coming here for many years and have always bragged to other people about how easy, fast, and smooth service was. Last time I was there everyone looked really stressed out and frustrated and it was very crowded. Today it was quiet and everyone was calm. But today was the second time I waited for over an hour past the time they told me it would take. I have no problem waiting for however long it will take or leaving my car for the day if they are backed up and running behind but you have to inform clients of delays! Today I was told 60-90 min, 2 hrs TOPS for oil change/inspection. I was there for over 3 hrs! And not until I approached the desk at the 2.5hr mark did anyone check on its progress. I was told THEN they are finishing up the stickers, it will be right out, then waited more than 30 more min. After someone else approached them about wait time I heard a receptionist complain I dont know why people get mad at us when we are the ones actually working. Well, IDK what THAT means but if I had their job I would be inquiring about vehicle status for waiting customers. If they are understaffed they should take less appointments per day. But they should definitely keeps their customers informed of delays. IF I use them again it will only be for drop off service. I will say the whole inside of my vehicle was wrapped and smelled like disinfectant, so they are at least being careful with COVID.

I dropped my car off for inspection and an oil change expecting it to need some work to pass inspection. I get a call everything passed and it was good to go. Inspection reports says that everything in inspection report is okay and all fluids are filled. I get 3/4 of the way home and go to spray my windshield and nothing comes out. I pull over and it was never filled and the report said it was checked and already filled.It makes me question, if they cannot even do the simplest of tasks, did the inspection and oil change ever get done or was it just pushed through and I was told it was done. This is not the first issue I have had with Toyota of York, they have lost my business for the future.

Took my car in for an oil change that I had an appointment for at 12:30, sat down at 12:50, no problem. The guy said it would take about an hour or so. They came out and told me what that I needed some things for my car, cool also no problem I was already taking care of that. I told them just to go ahead and print the page out with the pricing and they said they were finishing up. That was around 2. It took another 30 to 45 minutes to get my car back just for an oil change. And the lady who checked me out to give me my keys back was very rude.

Great service

I have a nail in my tire, which is filled with nitrogen. I called to see how much it would cost to patch the tire and refill with nitrogen. Was told the next available appointment was Saturday, July 3!!!! I cant believe fixing a tire is by appointment, will make sure the next nail I pick up is aware of this!!!

Fast service, friendly staff!

Great serive. Quick and thorough.

I felt helped and welcome here. Any problems I have had were the fault of their corporate offices and not the service center.

My service team is fantastic. I use Steve Bond and his service crew. They are great. Steve is helpful and cares about his quality of service that he & his team provides. The staff is also friendly. Theres a nice sized waiting room with a separate childrens area. Theres free coffee and vending machines.

Repairs well.

They were speedy

Always overpriced, often forget my car wash. Poor customer service skills. Only go for my free inspections now!

Thanks. The service was excellent. I love my new car.

Excellent service at the service department!!

Good service. Friendly

Good job they are friendly.