Lots of stuff to buy but majorly Electronics. The staff here is friendly and ready to assist depending on your enquiry. There are other stores in the mall.

Selection of products is good but could be improved. No iPhone 6S cases for instance. Store seems clean and staff is helpful.BEWARE, do NOT order from their online store unless you plan on being home the entire day when the package is scheduled for delivery! Else, risk having to speak multiple times with their customer service to discover your only hope is to go pick up your online order.

Staff were friendly and effective. Had a very easy time picking up my online order (which was ready in less than an hour after I placed it) - in the door, turn right to the customer service desk, and done.I also really appreciate Best Buys electronics recycling program - its a major reason why I will continue to give them my business.

I like to see and try tech before buying. Best Buy will price match (fair) competition, which is a big plus. I have even had associates tell me about a competitors price to get me the better deal. That is amazing. The only thing I dont like is that the sales associates can seem a bit pushy at times. That is why I gave one star less than perfect.

Went here to buy new phones and not only did the person I worked with help.me pick the best phone in my price range. But he found me the best deal, a case and set up the service for me right over. The spot!!! Definitely the place to go when u need a little help with technology.

The staff is very friendly and knowledgeable. Bob was the best salesperson. Friendly, and knew his computer stuff. Its too bad they are closing..

It was a great experience. David, a very polite and thoughtful young man helped my Momma pic out a Mac that would work for what she needed it too. He explained things to her and LISTENED. We left feeling very satisfied with our purchases.

This is my favorite Best Buy store in my local area. I have found the sales people to be knowledgeable and helpful. The sales people I have encountered didnt try to steer me to the most expensive thing but rather listened to what I was searching for and directed me to the items that would be meet my needs. Their Geek Squad is great and really investigate if there is a problem that is not readily apparent.

Had a good experience. Unfortunately they did not have the product I wanted in stock, one star deducted. The employee helping me said he could order for me. ++ Made the whole process easier.

It took us a bit longer than I liked to find help, as it wasnt clear which employees covered the area where my son and I were shopping. However, once we got an employee to come over, he was very helpful. He answered my sons questions about the VR device he wanted to buy, explained the return policy and warranty clearly, and after apologies for not having a demonstration unit available, further explained how the return policy allowed for a home evaluation. He also answered my sons questions about gaming headsets and the pros and cons of headsets at various price points. A very good experience.

A really nice experience. A young man helped me find exactly what I was after, rang me up, and sent me on my way. All with a smile and a positive attitude.

The parking garage is amazing. It actually feels safe. I didnt gamble but it was fun watching others. Food court and sports bar are fun. Although food is not the best. Sad for a sports bar to serve a bad burger and fries. Everything must come frozen on a truck. Still I recommend the place. Worth the trip.

Everyone in here was super helpful. Picked out an open box tv. They wrapped it super safe and helped me put it in my vehicle. Its still nice to get things from the box stores instead of Amazon.

Very helpful staff. Answered all our questions and helped us find what we were looking for. Two items were sold out but they offered to help ua order them. Both agents asked if they could help us and were very knowledgeable.

I stopped in to buy some phone charging cables I couldnt find at my local target. Found them!Past experience has been good with the store as well.Found the store clean, aisles clear and with helpful employees.

This was our first time purchasing phones at Best Buy. Michael Hadley is awesome! He was extremely patient. The difficult process of buying two and all that goes with it, went smoothly because of his knowledge and great personality.

More employees than customers. Seems that over the years, the sales pressure at Best buy has really increased. I cant walk around in this Best Buy without three employees asking me if I need help, what I came looking for, etc. Per usual, unless youre hunting a specific current deal, the prices are higher than almost everywhere else.

I brought my computer to GeekSquad at the Greendale Mall in Worcester this morning because I thought it had been hacked. The gentleman at the desk did not take his break so that he could help me. He was so helpful and kind. He checked out the computer and put my mind at ease. That is what I call exceptional customer service. Thank you so much!!

The guy in the Black shirt who helped us was amazing. Fun to talk to, knowledgeable and honest.I dont live around there. But my experience was great and I would go back because of him and the service there.Its sad that this store is attached to such a depressing mall that has mostly closed stores.

Best Buy provides a great in store experience! They have tons of electronics on display so you can play with the latest and greatest gadgets. I absolutely could not of gotten the hands on experience on Amazon

Had a wonderful experience, Angel helped me at the Geek Squad, he was extremely helpful & pleasant & fixed the problem I was having with my phone. Very very happy!

I always love coming to best buy because the experience has always been Great! The customer service rep are always soKnowledgeable and if they Dont know the answer to a question have been very good at asking someone else for the answer. The store is always so clean and the selection of merchandise is really good!

I was helped immediately after walking through the doors. The gentlemen was very helpful and polite. Great costumer service.

If youre not familiar with the area, it is difficult to find. Otherwise, plenty of parking and clean / well stocked. Helpful and courteous staff. Adjoining enclosed mall is suffering from many retail vacancies.

Sold me an empty box when i purchased a switch.Failed to deliver replacement for something else within a reasonable amount of time. It was under a warranty so i guess they are fine with wasting your time as long as they already have your money. Try to avoid these guys.

Went to Best Buy several times to get car stereo installation work done, the service was good up till when two locations stopped performing this type of work. Now you can only get it done at their Blackstone Valley shop, they are booked out over a month. Managed to get an appointment and was all set to have the work done, even spent over $400 on speakers and wiring in advance, then the day before my appointment they canceled my appointment saying that they had over booked. Really? Now I would have to wait another month or more. So, I returned the hardware and canceled my Best Buy service plan, what good is it if you cant get an appointment within a reasonable time period?Time to move on and look for a new shop to perform the work, too bad for all concerned.

The mecca for gadget lovers! You can get almost anything that smells like gadget. Staff are very friendly, price match guarantee and easy return policy are some of the coolest attractions. Being a physical store it offers the unique advantage of the touch and feel of the product. A must go for geeks.

Prices are ever changing when it comes to the bestsellers, but its a great little Store; most of the time with great Customer Service; not always... Love the Apple & Samsung personnel. I have used them both, THANK YOU VERY MUCH! 🤗

Best buy will be closing soon but they have a different location thats why when i came in there was really nothing in the store there shelves was bare so i would have to get my ink and whatever else online

I bought a 50 Sharp TV 7 months ago,now its screen is too much dark. I informed the problem to them. They told me they have no responsibility after sale. Can anyone sujest me, what can I do in this situation.

We have brought multiple items from Best Buy and never had any problems. The staff has always been very helpful. Plus they will price match.

This place is so bad, poor in customer service.we wanted a dishwasher urgently. We priced one at 800.But delivery of it would take about two weeks+.So Best buy had another one for $900 which could be delivered in two days.The night before delivery we didnt receive a call for our delivery window.Next morning, no call still.Went to the store and found out delivery was a week later than the salesman told us. So, now we have no dishwasher for what would be for two weeks, and we paid an extra $100 for earlier delivery than the original one we wanted.Store management response was, these things happen. What, really? Thats managements, customer response?They cheated us out off $100.Id like to talk to a district manager of I can get the contact info.DONT SPEND YOU HARD EARNED MONEY HERE!

Went in for a power cord for my laptop. Thought I was going to pay a crazy amount but it was really reasonable. In all fairness, this is one of my favorite stores.

Had a new stereo unit installed in my truck to replace the horrid GM Am/Fm receiver that came stock. Nelson in installation did an awesome job. You would think the radio came with the truck. He walked me through connectivity and features, and was helpful the entire step of the way. Very impressed with the customer service that I received.

The store is good, lots of everything from electronics to household items. I went there for a controller and the check out was great. These guys are super pollite. Too bad the store at greendale mall is closing, it was close to my home.

I went to Best Buy shopping for a gaming PC for my Grandson for Xmas. They had an excellent selection of systems and monitord. The sales person was a gamer who was knowledgeable, helpful and friendly. I picked up a gaming PC and monitor, both on sale. Cant wait till Xmas when he opens them.

I dont like how the sales lady kept following me around. Ive had a Best Buy card for the last 10 years, all I do is buy electronics. I dont know if she thought me and my kids were stealing or if she was trying to to make a sale.

I love best buy. Certain things just need to be bought in person. You cant ask questions on line.

The store was fine people could be nicer. Also had dumb problems with the app. Love the selection of products and being able to physically see and touch them

I got my laptop in store for a cheap price and its so easy to buy

Smaller inventory, but friendly staff. this store is attached to an older mall. parking is tight and crowded in front of the store. employees are very young but they seem very knowledgeable.

Great service as always. Jake was very helpful and helped me to find the movie I was looking for.

My husband and I have found that Best Buy is great for buying Major Appliances. We have never had any problems with our Washer and dryer, (both Maytag) Top loaders. And our Refrigerator, Glass Top Stove and Over the Stove Microwave, all Samsung. We also have bought XBOX ONE Games for our son. The Associates are very knowledgeable. The store is always clean.

Great store to shop for electronics,phones,games,TVs .etc..but did find out they are closing soon..so look out for the closing blowout sale!

Awesome deals, In Greendall mall shop there now, soon in November their closing I think on the 11 ... Go shop now 20% off

Overall great place to pre-shop for Amazon products! Just kidding, Im going to miss going to places like this when we have no malls anymore...

Jared at the geek squad department was very patient and went above and beyond to help me with a complicated issue. I was very grateful for his help, he really made me feel like a valued customer.

The store manager Greg at this store is extremely helpful. He worked with me on my sound issue until the matter was resolved. Overall I would say that he really went above and beyond to figure out the issue and genuenly seemed to care about resolving the complicated issues that numerous other stores couldnt seem to figure out. I will definitely continue shopping at this location. Keep up the good work!

They never have what you need in stock. Also I saw the TV I wanted, it was on sales 100$ off. I told the sales associate that I would back tomorrow to buy it. Well the next day it was no longer on sale. The sales associate failed tell me the sale on the TV ended that day. A little transparency would of been nice. I would of bought it that day.

Order a new fridge got it delivered so im pretty satisfy! Everything was easy. Thank you best buy

It’s always nice to hold some thing you’re looking for in your hand. Unfortunately the Worster store is closed

Great store for electronics of all types. Not the brightest staff, but they can point you in the right direction. They are pricey at times, but have a lot of sales and deals.

To many maintenance plans. One with the geek squad then one with Microsoft and then OFF. Almost 600 a year for all. Thats crazy theres got to be a better and cheaper way.

I love Best Buy, period !! I do not see any other store that provides you with the most amazing variety of products. Their prices are very competitive and and they do have price match even with Amazon and that tells you right there how their prices are. Also they do stand by what they sell. No questions ..... Best Buy is the store to go to !!!!

Awful online experience filled with false promises and under deliver. Best part, no one even offered a reasonable solution. I’ll forever order through Amazon.

Favorite electronics store. Geek Squad Guys, very helpful. As well other the other employees.

The store was well-stocked & the employees were quite helpful.

Located in a mall with very little options. This isnt the nicest Best Buy I have been in but its the closest thing to what I would expect to find in an electronic store located inside a ghost town. Saturday evening, no crowds, no lines, and mediocre customer service because I waited there at the desk for 5 minutes and nobody came to help. Half the display products I tried also had missing parts or didnt work correctly. So, that happened too.

I was interested in an open box receiver at the store. I called and they told me it was missing the remote. I specifically asked two times if they had the setup mic, and customer service replied yes both times.I drove 50mins only to find they didnt have it. Most poorly managed best buy Ive been in.

Just want to let best buy know the asset they have in home theater, Ben was the best he gave me info on home theater that I didnt know a out and helped me make a great purchase....👍👍👍👍

My first experience with this store was 50-50. I bought 2 TVs & sound bars to put together a TV system at my church. The downside was the young techs didnt know their back side from their elbow. They sold me things I didnt need & tried to tell me things that were inaccurate.Against my better judgment, I went back to get an appliance. unfortunately the washer/dryer unit was too big and I had to have it exchanged w/ a smaller unit. Delivery person was awesome and knew his stuff so he was able to recommend what to do. from there, everything spiraled into a dark abyss.it took two days to do the exchange. the new one would take three weeks to come in. I was told by department manager, Alex Ford, that I would receive a call 24-48 hours ahead and schedule my delivery and all would be well considering I needed it to be late I the day. the new delivery day was a Wednesday and I explained I could not get out of work in time for a day delivery but could be home for 5PM.All I received was an automated call saying when they would be there. But they called on my home phone when I gave instruction to call my cell since I am AT WORK ALL DAY.I spent two days on the phone before the delivery and went through 5 employees before getting the store manager. She claimed she could not change the delivery day since it was the day before and there were no notes in the file about a call to my cell phone.upon getting to the store, she made me wait to have an audience with her. While she did call the warehouse, she said that it was impossible to change the delivery time of a 1-3PM window to a 5-7PM window because it was already programmed by a GPS route. She also said she could force a change of day but it would cost me $70.00 because of me inconveniencing the delivery.She would not back down and after a standoff she said she had other customers to deal with and I was on my own.Customer service phone service worked better and they had me rescheduled within 30 minutes and no extra cost.Their lack of customer service and knowledge is terrible.

This is probably the worst Best Buy location Ive ever shopped at. The workers there have enough brain function to follow you around like a helicopter mom that cant cut the umbilical cord and annoy you every three seconds, but when it comes to ringing out a trained parrot could do a better job.The crux of the issue is that more than a few of the employees have mentally checked out and cant be bothered to actually think.On roughly six occasions in the past years amount of time, Ive had an issue ranging from an employee quite literally not listening to me when I tell them that the corrected address on my drivers license is on the back of my ID, to the latest idiots completely forgetting to look up and apply BB reward points after asking them not to forget multiple times. On my last visit yesterday, the latter is exactly what happened again (and it was with an employee that has made this mistake twice before).After this latest incident I had enough and complained to a manager about it. It fell on deaf ears; the manager (Greg) quite obviously has checked out mentally too. Instead of acknowledging the situation he chose to downplay and marginalize my complaint, followed by attempting to perform a jedi mind trick and whitewash the situation by claiming that the store ranked around 11 out of 1000 BB locations for customer service excellence. Just like in the movies the jedi mind trick only works on the feeble minded, so I wasnt buying what he was selling.Do yourself a favor and go to either their Milford or Marlborough locations instead. The aggravation youll experience at the Worcester location is not worth it.

Its a Best Buy. Theres only so good it can be.

Waited over an hr for store to open after getting out of work before going home. When they did open I waited in the geek line only to be told I dont have an appointment and they could not help me for 3 hrs. I told them I only was picking up my laptop. And I was told you can do that in 3 hrs. All this was after they left me a message my laptop was ready for pickup.

Its not like my opinion matters, theyre going out of business in november anyways lmao

As The Greendale Mall is currently up for sale- this place is pretty sad. Theres a decent stock of things but nothing really extensive. Its dank and dark and feels like theyre going out...but the staff are friendly and its nice to go for a last minute thing.

Terrible customer service. Got a call to pick up my computer. Went to the store, but the clerk would not turn around and pick it up off the shelf to give to me. Said we had to make an appointment, with the earliest one being in a half hour. They apparently want you to walk around the store so you buy something you dont need. And they rarely have the best buy. My advice--save yourself a lot of aggravation and shop elsewhere.

It was a great experience. I wanted a roku stick plus and your employee pointed it right to it. And check out was fast. Thank you

The salesman Ben was really good and had a lot of knowledge about TVs.

Finally got some serious service from the staff. I was used to them just brushing off customers, and today I got all the answers I need in the cell phones department. 5 stars for this visit, taking off one star for previous visits.

Bought a refrigerator today and got excellent customer service from a young woman by the name of Minina K. She was very knowledgeable and it wasnt her area.

The manager was rude!! I went in to ask a question about my new tablet to the geek squad and they told me you have to make a appointment which I did not know. I asked to speak with the manager and he said to transfer my information to my new tablet I would have to pay $100. He also asked my name and phone number and said you havent made a purchase here for a couple years. He said you purchased a tv but you returned it!! YES because the picture quality was extremely poor not to mention I purchased both my tablets there. I am referring to the worcester best buy.

Good for something I need in a pinch and cant wait to have shipped. One of the last good brick and mortar stores there is.

I found the selection of products to be good. I was merely just looking at purchasing a new vacuum and was pricing them versus what the competition was offering.

Decent selection, but out of the way. Basically the only reason to go to the Greendale Mall at this point. Still better off using their website.

I didnt miss school a few times before Ive always had great experiences. The people that have waited on me are very informative very polite and seem like they know what theyre talking about, and never let me down the one world

Good selection of drones

Good as long as youre not stalked by Blue Shirts every 5 steps

Also a place that has withstood the test of time through inovation and listening to customers thougths. Best buy is one of the most powerful brick and mortars standing.

Best vet in the world.Lynne his wife is awesome.They are both so helpful and caring

RIP best buy, this store is closing November 7th

Nice place to check out products before buying 👍

Had a fast and easy experience buying a new laptop. Sales rep was helpful and knowledgeable

I love this place i was here sience pre_k now i am in 3rd grade

Allways great hope they stick around for ever

You can never go wrong here.

It was not the best. Such a large company in such a diverse country, there are no professionals who speak Spanish which is the second official language of the country. review that the competitors are loving this deficiency.

Looking for new cellphone. I got one in a good price.

Staff was very patient and knowledgeable. I was able to purchase just what I needed and at a great price.

Associate Nicholas was excellent. Answered every question I had. Thanks again, Nicholas.

Five stars for Tim, sales rep in electronics who was very helpful when most electronics sales guys usually ignore us

I love the Greendale location of Best Buy. The staff is customer service oriented and ensures the customer has a good visit. They are knowledgeable and friendly.

I was able to get a good deal there

Worst experience I have ever encountered. If I could give a review of 0 stars I would. The communication between their employees who are trying to resolve your issue is absolutely unacceptable. My refrigerator which was suppose to be delivered on Tuesday, never made it onto the truck so they showed up to my house without one. Was told I need to now wait until Saturday, and they have YET to return a phone call to confirm this. All I keep getting is the runaround and I will be cancelling my 900$ order immediately. I would NEVER recommend this store to anybody. Spend a little extra money and get ACTUAL professional help people.

Whenever I go the staff is always very friendly and ready to help!

Brandon helped me set up a new phone. Great job

Had great service purchasing a new car radio and installing it.

Went to get a TV for black Friday, I was not impressed with their awesome black Friday deals. And their system for the sales people was as weird. It was like I needed a permission slip to talk with a certain sales person. Weird.

Bryon Castillo is the best. He is talented and truly the Verizon expert.

Nice friendly staff. Good selection nice variety of products