user
Woodburn Automotive Repair Center
555 N Pacific Hwy, Woodburn, OR 97071, United States
Appearance
Woodburn Automotive Repair Center
Comments
Cr
Review №1

Very organized and professional. I had a long list of maintenance done to my car some things I thought might need replaced didnt and they were honest about it. My car drives like new and ruben and Henry had great customer service along with the other employees who I didnt meet. Ill definitely trust this shop again someday.

Or
Review №2

Yes. If youre thinking about whether or not you should go here, the answer is YES. They are honest, fair, better priced than anywhere I looked, and they know what theyre doing. Ill never not go here.

St
Review №3

The mechanics here are wise beyond their years. Reliable parts, fantastic service, fast repairs, and reasonable pricing. I wouldnt take my car anywhere else!

Er
Review №4

I have been going here for over 20 years. Today I took my sons car in for a repair of a strange grinding noise. Ruben took the key at 8 am. Called me at 10:30 to say it was fixed. (bad alternator). Everyone there knows my name and are extremely friendly. Highly recommend.

Tr
Review №5

Even though my Jeep was there almost two and a half months, I understand my Jeep being so old, and them finding the right parts and ordering the parts needed for it. I am satisfied with their work and customer service skills. You can trust these guys, they will not rip you off with their fees, and just in general very professional. I forgot I left $21.00 in my jeep, and guess what? I pick it up and its still there, unlike other shops, all my lose change left in my Jeep will go missing. Not good for business & just life in general. Big thank you to Henry for hooking me up with your other team for fixing my windshield and giving me discounts. And another big thank you to your whole team for fixing my old jeep, its running like a champ now. So thank you Woodburn Automotive Repair Center Team.

Ed
Review №6

Complete garbage. They didnt seem the least bit interested in helping me. They had my truck for about three days and didnt even call to give me any kind of update. I took my truck down the street to Carcraft instead. They fixed it in just a matter of days.

As
Review №7

Over all from beginning to end of the conclusion of my experiences has been a bit perplexing if im being honest. Their front office staff are very nice and quick.Twice now Ive had the experience of taking my car to them to be repaired BEFORE it ends in a catastrophic failure and TWICE ive been told to come get the car cause they couldnt duplicate the issue. the end result has been catastrophic failure within an hour or so, upon their claim that the car is fine.I understand that mechanics cant always predict what may or may not go wrong with a car. However when a client brings you their still-running vehicle, saying, please fix it before it gets worse and does further damage and they refuse to trust the clients word enough to check all vital systems and instead inconvenience their client, it doesnt bode well on the clients level of confidence.Im literally talking about me saying over-fix my car if you have to. You know that number one complaint every customer has, that the mechanic wanted to do unnecessary work? Yeah. Im that client that goes DO THE UNNECESSARY WORK DUDE! TAKE MY EFFIN MONEY AND MAKE CAR GO!!!!The irony is not wasted on me. I laughed as I typed it ...Theyve fixed my car twice now. I had to use them based on necessity and convenience. They were true to their word and expectations to fix the car... AFTER it failed catastrophically. They are solid as mechanics and theyre straight shooters. Also Im not paying them for their customer service. Im paying them for their ability to FIX and MAKE CAR GO .I just wish theyd believe that it needs fixing when I bring the car to them on its own power... only to have to bring it back with a tow truck later.They also offer courtesy pickup and loaner vehicles so a convenience that encourages repeat business...All in all Theyll check all the necessary boxes for getting your car fixed well. But theres a lot to be desired. Id rather have a mechanic shop that appreciates any opportunity to make money and be helpful to others rather than using a shop that resents their career and projects that in how they interact with me. It seems to permeate a few key members of the organization. They resent having to be efficient in their work and it shows when you call them out on it.

Er
Review №8

Quick service, very helpful, reasonable prices

Bo
Review №9

Great shop with a reputation to back it.

Th
Review №10

Weve been taking our cars here for over 20 years. The service is fast, the price is fair and the work is excellent. The team is friendly and professional. They go out of their way to help their customers and they stand behind their work. They have come to my home to check on something that turned to be my fault. No charge!! We will never go anywhere else!

Kr
Review №11

Wonderful place to get your car or truck fixed. In and out within a couple of hours. Was just passing through town and needed a fan and a couple of belts replaced. Wonderful customer service. Did a fantastic job at a fantastic price. Must check these people out when you have a chance

An
Review №12

Friendly staff, quick service even though they were busy. I paid $35 for an oil change and that included a brake light bulb change. I think the price was more than fair. I am hoping this can become my regular repair shop, I will keep you posted.

Ca
Review №13

I was very happy with the service I received

Ga
Review №14

This place took care of my problem, in a timely manner

Jo
Review №15

Battery warning light came on and I brought it in at 8:30 AM on a Saturday. They were able to diagnose that I needed a new alternator. They ordered and installed it and I was done by 11:15 AM. Reasonable price, excellent service.

Za
Review №16

We were very nervous about going to a new mechanic, but our fears were completely eased after working with this center. Our car had a coolant leak and it was needing more coolant every couple of days.The techs over at Woodburn Automotive Repair Center diagnosed the source of the problem, our radiator, very quickly. After they diagnosed the issue they worked with us to get us fixed up and on the road.The charged us a very, very fair price for the work they did, they did excellent quality work, they replaced only what they needed too and didnt tack on a bunch of extra stuff we didnt need, and they did all this in a timely fashion, ultimately making it possible for my wife to start her new job with a working, reliable car.I cannot recommend these guys highly enough, I hope they keep up the great work!

Ga
Review №17

Did a great job.

Ti
Review №18

Great service! They are great with 5 point inspections after each service is performed!

Co
Review №19

Trustworthy and reliable!

Sa
Review №20

These guys are so great! My skid pan on my civic came loose and was dragging on the highway on my way to Portland. I called these guys because they were at the nearest exit to me, and they got me in and fixed my car for no cost in 30 minutes. Thank you!

Jo
Review №21

Called Saturdaty received quote in 15min. Took truck in on Monday, work done that day and quote and work was great. Thx guys

Bo
Review №22

Very pleased with our diesel truck workJob well done. Very upfront with work to be done. Half the price of a dealership.

an
Review №23

I had a scary experience yesterday morning on the freeway, and I showed up to Woodburn Automotive Repair Center shaken, and terrified at what the fix might cost. They were so kind and helpful, provided me with a ride to and from work and a (free!) loaner car to use overnight since they had to order a part. They worked with me on the payment which I appreciated so much, and my car was ready super quickly. The total wound up being less than the estimate! Ill definitely be coming here again and will recommend to my friends & family.

Ke
Review №24

Did the work for affordable prices

Je
Review №25

Great place to go for Auto repairs, ASE mechanicsRusty and Henry were Great to work with Fast Friendly and HONEST.. Any repair call Rusty FIRST.Thanks Guys Jerry

jo
Review №26

Ive been bringing my vehicles here for years. Was broke down on the side of the road, towed me for free. Best honest professional family atmosphere ever.

Am
Review №27

Ive had my car looked at and fixed multiple times for my car and always leave happy! Prices are very reasonable and they get their work done quick. We had to have a loaner car once but that was provided at no charge to us! Ruben is very friendly and even gave me a few tips to keep my car in good condition.

Ir
Review №28

Love it here ! Staff is friendly! No appt needed for my oil change! They do everything in timely manner ! Awesome trustworthy repair shop !

Ch
Review №29

My parents broke down in Woodburn on the side of the freeway. Fortunately they called Woodburn Auto Repair and were able to get towed to their shop. The owner graciously lent them a loaner truck to see my Aunt whom was hospitalized in Salem, and then back home to The Dalles while he looks for parts to repair their vehicle! A HUGE thank you to this amazing Auto repair shop! I highly recommend!!

Ca
Review №30

Id give negative stars if I could. These guys dont know what theyre doing. Quote me one price, suddenly when the car is ready the price has doubled, which I was never informed of any change that would justify this leap in price.My car has more problems now than when I took it in to them, and the price I was charged couldve paid for this work to be done by real professionals. Makes me sick.Dishonest, overpriced, unprofessional service.Edit: the vehicle is a 2001 Saab, very simple ignition switch repair, quoted 402$, another 300+$ added on the day of pick up, the second part of which was reduced, however the pathetic state I received my car back in is what really prompted this review more than anything. All the air hoses had been blown off, leaving the car unable to idle properly, improper fluids were added to the car (oil, power steering fluid, etc.), and theres many other new problems the car did not ever have before. The car was indeed at this shop, I have documentation.Im just warning those who look at reviews first.

Te
Review №31

Honest, reliable, quality workmanship. Without a doubt the best place to take your car anywhere in the area.

Ja
Review №32

Well what can I say about them except they have the perfect set up. The owner son owns the catalytic converter shop next-door and nine times out of 10 when you go in there you’re going to be told you need a catalytic converter. I took my trailblazer in there last summer because one of the coils went bad. well I got a call from Henry telling me that it was going to cost over $2000 for all these things that needed done. I explained to him no you’re not going to rip me off just please fix what needs repaired. Henry told me well I trust these mechanics they put food in my kids mouth‘s.I heard about this place from my son. my son swore by them. my son has a disability as well as his girlfriend and they’ve been going in there for years and Richard tells them their vehicles need this needs this needs this and has racked him up for thousands and thousands of dollars and enough is enough.I needed it to check it out myself and that’s what I found out. Most recently my son took his car in there and 4 days later the rods start knocking. Richard of course blamed my sons driving on the rods knocking.I just got off the phone with Richard and he said that so many people Owe him so much money. This place is up selling and taking advantage of those who allow or not capable.

Ma
Review №33

Have had my car fixed here a couple times (not major repairs) they have given me honest quotes, and work is done same day. I have found the 1st shop that I trust and would recommend to friends and family. They have earned my business. They have a customer for life.

La
Review №34

Woodburn Automotive replace my transmission and did a timing belt and all the breaks in my job car. They did a good job and all the above and they have free loaner cars which saves me quite a bit of money, and when I whine about price they usually give me 10% off on price. They even have free Towing which is a flatbed trailer. Everybody is extremely friendly and knowledgeable.

jo
Review №35

Great place always have done a great job on my and families car good price nice people

Va
Review №36

Great service!

Ca
Review №37

Very honest and helpful people. I trust them with my vehicles.

Pr
Review №38

Great experience! We broke down traveling. They got us in right away, set us up with a loaner, and even made arrangements for us to get our trailer where we needed to be. We were back on the road the following day. Super nice, honest people.

gr
Review №39

Inexpensive great service

Gi
Review №40

Good service at a good price and willing to work with you to best serve you.

Ka
Review №41

They had my car over the weekend (they are closed on Sunday) but they diagnosed my car and fixed it all on Monday and had it ready earlier than they promised. It was an expensive repair but it was a good price for the work needed. I will be back!

Aa
Review №42

My Rv was broken down 240 miles from home. They had a full schedule right before labor day weekend. They still made time to get me back on the road. Thank you

Je
Review №43

Very trustworthy people care very much about customers and each other

Ma
Review №44

Fast and straight forward.I called one Friday afternoon to see if I could get a misfire diagnosed. I was told they were busy but could get to my car asap. Monday morning they called and told me what the problem was and gave me a few options (a part had to be ordered). By Wednesday morning my car was ready for pick up. Couldnt be happier.

Me
Review №45

They couldnt figure out the electrical problem on our RV, but they installed a kill switch so now my battery doesnt drain overnight. Reasonable priced.

Lo
Review №46

So I stored my car here thinking it was safe (As they don’t have a charge fee for holding) Then I come back for my car when the times right. I go in they got it all ready, but then they failed to tell me people tend to break in the back at night & cut fences, so if your cars near the back it’s not safe. They said “They’re working on better/more cameras” but I got my car back and my 200$ Vape was stolen I was furious and I call the place to tell them only to find out they can’t do anything about it but take a note. Really????!😡I’m very Dissatisfied with this bs and service I wanted to say this was a nice place until someone decided to steal my personal belongings. Very Upset they didn’t do a thing about this.

Aa
Review №47

Destroyed my car - they had no clue how to do the repairs - I would stay away from this place. Very expensive, no clue how to repair a car and very dishonest. The BBB has an F rating with them and the Oregon Dept Of Justice has a ton of illegal repairs listed. I would go some where else.

Ha
Review №48

Great auto repair shop they always have good service at this one.

Mi
Review №49

I always take my truck there. Honest, helpful, friendly and they do great work

He
Review №50

The only place I and my whole family take our cars!! Honest fair prices, pro work, And amazing people. They wont disappoint PROMISE!!!!

So
Review №51

Great and trustworthy people. I wont take my car anywhere else!

Pa
Review №52

I have used this shop for 4 years, trust them, they always do great work.

Fr
Review №53

My father, in 80s, took our truck to these guys to go over it and fix several things. They used speaker wire for the radiator fan sensor, and they electrical taped it to the radiator hose instead of putting it into the wire loom correctly. The thermostat housing was leaking after they worked on it, and now there is also gasket sealer all over the housing. They were supposed to fix the turn signal, which was clearly a cracked switch in the steering column, but failed to even touch it. We had, and still have, a leak from the oil pan, they didnt fix. I feel like they really ripped off this old guy, retired Air Force Vet, they saw coming.The owner can say what he wants, but I have the receipt, and I just posted photos of their work. As you can see, still leaking Anti-freeze, speaker wire, ran the wrong way, and electrical taped. Why dont you ask your shop manager who did the work on the 81 Chevy C10.

Ke
Review №54

Very good service and conscience reliable crew.

Ek
Review №55

Always do grest service on my car.

R
Review №56

These guys are awesome and great prices for what they do a facility

Mi
Review №57

My old Saab had a pretty bad sound coming from the left front. I suspected Wheel Bearing or axle, but wasnt sure. If it was more serious (transmission), the car wasnt worth fixing.Rusty and crew diagnosed it for free, so I would know what I was looking at.It turned out to be the wheel bearing and hub, and they had me in and out in no time.I would recommend this shop to anyone.

Ka
Review №58

Ive been going to Woodburn Automotive for 35 years they are completely trustworthy I am very lucky that I found Woodburn Automotive about 35 years ago in Woodburn Oregon I feel so lucky because I listen to other people complain about this and complain about that wherever they take their cars and I just tell him well go on over there to Woodburn Automotive I have never one time been disappointed in the way my car was fixed they always explain it to me I absolutely have never gone anywhere else since I first went to Woodburn Automotive

Su
Review №59

Its comfortable place to wait for your automobile to be worked on.

Su
Review №60

These guys came to our rescue and asked for nothing in return! Thats great business...

Fa
Review №61

Their very professional and friendly. Will definitely be coming back!

Je
Review №62

My experience with Woodburn Automotive Repair was nothing short of outstanding! I will continue using them and will recommend them to all of my family and friends!

Os
Review №63

Great helpThey can really help you

Es
Review №64

Good service

al
Review №65

Brakes were expensive, that was my fault. Next day service and the rest is history and safe driving...

Ra
Review №66

Dependable service great mechanics

Ro
Review №67

This place is great..I broke down off I-5 ..Blew the engine..These guys fixed my Jeep in no time..They gave me a loaner while it was getting fixed..Tim and Rusty are pros...

Ka
Review №68

Service is excellent

Ja
Review №69

Richard is honest!!

To
Review №70

Very friendly

Ce
Review №71

Nor are there many tellers would have to hire more staff

Ga
Review №72

It has a large patio for parking and the service is very good.

An
Review №73

Excellent service!

Information
9 Photos
73 Comments
4.4 Rating
  • Address:555 N Pacific Hwy, Woodburn, OR 97071, United States
  • Site:http://woodburnautomotive.com/
  • Phone:+1 503-981-8247
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–1:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations