I had a good experience here - a BIG thank you to Blanca! We didn’t expect the furniture (a dresser) to arrive so soon but it came earlier than expected. The quality of the dresser was good and the staff there were very professional and communicated with us from purchase to delivery. Thank you!

Horrible customer service and policy. The store manager made his own rule. They know very well how to cheat people. Charged me additional price after placing the order then neither deliver the product nor refunded the money. Asked for 30% of price which was not delivered. Never buy from this store. Better products are available in many furniture stores in this area with lower price. This is a worst possible store I have ever visited.Terrible place.

Dont buy from these guys. They will run the transaction take your money and forget about the furniture order, they dont care once they have your money. Worst store to shop from. Worst customer service, dont stop by thinking you will save some money this is not a place you want to shop for your furniture. DO NOT RECOMMEND!!

Had a great experience instore with staff helped me everything I needed.. Had to pay delivery because they told me I was not allowed to pick up at the warehouse, okay no problem.. Delivery scheduled for the today and furniture was not even placed where I wanted in my house.. Witout effort the delivery team said they only had a 10 minute window and they can tell my furniture would not go up the stairs.. They told me if I wanted taken up the stairs, to hire professional movers and they could do it for me.. At that point I told them to leave it where was.. Terrible way to finish the experience..

Decent spot and the quality of the furniture is ok. I feel the price are marked high then slashed to make you think theyve given you this massive discount...BS. Dont bother to finance with them because who they use is Synchrony Bank and their rate is 29%...duh with a 850 credit score. The financing would have been for 18 month 0% financing if paid off in 18 months which was no problem. I initially purchased the furniture and then canceled the order because I decided it wasnt worth the cost. And last thing, they continue to follow you around which I dont like. If I need you I will ask for assistance.

I will NEVER EVER shop at Regency Furniture and Marlo Furniture. The salespeople run something akin to a crooked scheme. They never ever tell you when your furniture will be delivered until after you have singed (and they do require that you sign before they tell). They tell you that the delivery date is known only after you have signed. If you ask for an estimateD date of delivery, they will tell you something like “……no later than next week….”.Once you have signed, you will find out that they cannot deliver until several weeks out, a statement that will continue to be repeated. In the instance with Marlo Furniture, most of the 4 complete bedroom sets I purchased on Saturday, March 20, 2021 has still not been delivered. And they constantly tell me the remaining items will be delivered in the next 12 weeks or more.And the worst thing is that they will never give you a refund. You are stuck with Regency Furniture and Marlo Furniture once you buy something from them. NO REFUND EVER. Only “store credit”.

Stephen was very great. He helped us get furniture for our new house. He is a very hard worker and has good customer service.

Customer service was not very respectful. i was treated as if they were doing me a favor by selling me something. i know commission work can be a pain, but you’re going to get anything by being rude.

This is by far the most incompetent people I’ve ever seen in my life. They can not be trusted, they don’t respect even if you are giving them the respect, they talk to customers anyhow and do not fulfilled their delivery date promise. I have regretted doing business with them and do not recommend them to anyone. For the experience I had with the Woodbridge store, if there’s any rating besides zero, that is what they deserve ( negative rating number).

Bad cervice couldnt even get an answer over the phone

Friendly and helpful staff! definitely recommend this place for everyone.

We recently went and ordered some furniture which will most likely take 16 weeks. One of the items we bought only because they had it in stock and could get it to us within a few days. This was done but when I showed to pick up the beautiful ivory color suede sofa, it had black stains all over it. I incurred rental teuck exoense and food for 2 helpers. Of course I refused it and because we needes something to sit on we got another sofa elsewhere. I called to cancel even though I am not blaming them but they refuse and are giving me the runaround unless I agree to pay 10% for something they didnt give me in a brand new status. Seems like you have to think of every possible scenario and have it typed on the contract and hopefully then they will work with you. I am still waiting for a call back with a resolution. I just hope and pray the rest of the furniture comes timely and not damaged. They are delivering that and I am glad I read some reviews about them washing their hands when you pick up if something is damaged. On a good note, the salesperson Nolan was cool and knowledgeable. Will update review when warranted but so far I am not impressed.

Blanca was very helpful and I appreciate the service I received after my furniture kept on getting delayed due to foam shortage. Very tentative and understanding for my frustration.

Outstanding customer service, lamelia was very helpful when I spoke with her on the phone, she answered all my questions, and she had a positive attitude

This is the worst customer service I have ever experienced. First after 4 months they delivered the wrong product and now when i want to return the wrong color chest they say i have to bring it back to the showroom. Its their responsibility to take it back. Neverrrrrr ever buy anything from here. I wish i could give less than a star.

After waiting 6 weeks for the furniture, the salesman ordered the wrong color. Still waiting but, they said within the next week it should be in. Fingers crossed

Blanca was helpful.

Most of the furniture was damaged or completely broken. Glass shards everywhere. Horrible location, parking lot was covered in birds.

I bought some furniture and initially they told me it will take 2-16 weeks, but it is very unlikely to take 16 weeks, and when I told them that I am planning to move to new house and need the items ASAP, they told me that most of the time they will deliver it after couple of weeks, well, I waited for 16 weeks, and each time I called them, they told me that they will follow up, but nothing happened, finally after four months, I received the furniture with the wrong color. Still waiting for the wrong item... what rating would give if you were me....

Blanca helped us over the phone with great customer service. She helped solve our problem and helped us get our gift card.

Decent selection. Prices are still too high. Plus they couldnt tell me if a light fixture worked or not but it has a price tag. 😒

Thanks to the manager and Alice my sales representative I was able to purchase a beautiful living room sectional along with the coffee and end tables at a very affordable price. They were very professional, patient, customer friendly and pleasant. Not pushy at all. It was a wonderful experience and I recommend them to all.

A few days ago I called about a dining set and Blanca was very helpful by explaining which product she thought would be best. I then went to the store and felt very welcomed. Blanca is excellent and made my experience very much amazing. I’m going to come in again and invite my family.

Had wonderful afternoon with the time and attention from Nadia of this location. My wife and I actually remembered her from exactly one year ago when she helped us pick out our first couch for our apartment. Now we are closing on our first house together and came right back. Nadia was great, just as we remembered her. Very kind, honest and patient with our needs and last minute changes. She was very knowledgeable and described everything perfectly. Explained many options and made just feel very confident in our final selections and purchase. Thanks Nadia

I went in looking for some office chairs the other day. I was completely lost until your service representative Blanca helped me around. She offered a wide range of knowledge of the furniture and was very kind. I will be coming back to get the chair soon. I highly recommend this store because of the outstanding customer service.

Blanca and Nadia, she was a great and professional, she went above and beyond. Thank you Regency Furniture for hiring such a great and professional staffs

I recently purchased my new sectional from here and returned today to purchase some accent pieces for my living room. Tookta was there again to help me choose several coordinating pieces that were affordable and ready for delivery! Again, I have to commend her financial and scheduling skills.

Super disappointed in this place. We spent over $2,000 here and were told our couch and table would be 2-6 weeks. Received a phone call a few days later stating our furniture will not be ready until AFTER THANKSGIVING!!! We purchased the furniture the first weekend in September. THREE months later our furniture will be delivered?!?! Insane.

Please be aware Do Not go to this furniture store....I purchased furniture on 4/24 and it’s now 7/6 and I still don’t have my furniture. Plus no one is answering the phone. Completely unprofessional and a ripoff

Sales representatives Saber and Oscar will work with you to get the best deal on the furniture you want to purchase.

Do not bother ordering from them. Your furniture will definitely not come when they tell you it would. It’s been over a month and still not here and they keep pushing the date back. Go somewhere else then

When I arrived at Regency Furniture, I was greeted by Nadia. She was very knowledgeable about bedroom sets and couches. She was very passionate about furniture and her job. Regency Furniture is lucky to have a sale representative that loves her job!!

I usually don’t have good experiences at furniture stores, but csr Blanca helped me out with the best customer service I’ve ever received. She helped me out by finding the best financial option for me. Her feedback was informative and clear. She is now the reason why Regency Furniture will be my first option for shopping furniture.

Outdoor chairs assembled on the show room floor, great condition, great pricing, professional persons quick to help, two gentlemen eager to assist to help move and get them in the truck. Great experience! Too happy to have shopped at Regency!

Recently, I moved from another state to northern VA. Sara, one of the stores reps, did outstandingly well in helping me get most of what I needed for my new place. She was professional, empathetic, and skilled. Her excellent attention to detail made me return to the store to buy more. Thanks Sara for your awesome customer service! Best wishes for a great rest of the year for you and your loved ones. Lisa, has also been wonderful in assisting me with my questions about delivery and in explaining the process. She is friendly, good-natured, and very courteous. Thank you, Lisa! Last, but not least, Emmanuel, my delivery person was a huge blessing. We could not get our couch in the elevator, yet he and his helper took the sofa upstairs through the staircase. They were patient and did their best in delivering the couch without any damage. Thanks so much!

Tookta was a great help! She helped me pick out my new sectional for my new apartment! She was attentive and really considerate when searching for the perfect match. She was very knowledgeable when it came to scheduling and finances.

Marcela was great thank you for your help. I recommend everyone to check this place out they got good deals and great prices. Make sure you talk to the manager Tariq for great deals.

Great Experience. Friendly staff, fair prices. I was greeted by a friendly customer service representative named blanca.

I worked with Oscar. He was very professional and showed diligence in appreciating and wanting my business.His manger was phenomenal in answering my questions and the level of knowledge made me feel comfortable.They will always have my business. They are not like those overpriced furniture stores, yet they still have beautiful high quality furniture.

Went in to find some dining room chairs and ended up with a whole set of new furniture thanks to Tookta. Great help and very friendly. 10/10 would ask for her again.

The employees are friendly, the prices are fair. When arriving to the front office to pay for my furniture representative Blanca presented herself with excellent customer service and made my sale process experience feel safe and secure in a reasonably quick time span, so much so that I will refer my friends and family to come shop at this store..

I’m so happy I went to this Furniture, I went in and there was this Salesperson. Her name was Nadia. She was very kind, helpful. Most of all she answered all my questions very clear.

While Shopping at the store for furniture i was helped by Blanca and she greeted and answered all my questions with a smile. Very nice young women wish more store had young helpful employees.Thanks

Customer Service is good. Thanks Sadia and Lisa.

Last Saturday I called Regency to ask questions about the sales this store had on furniture and was greeted by an enthusiastic and friendly representative. The young lady answered all of my questions clearly and was very helpful, her name was Blanca.

Blanca was a very excellent csr and had a very friendly attitude when I spoke to her on the phone. Highly recommended her if anyone goes here to buy furniture!

Would give less stars if I could. Purchased two desks from here that were the same and they delivered the wrong pedestals with the correct top. I kept the desks in the box’s because we were moving. We didn’t catch the mistake until we opened the box’s at the new house. This place would not swap them out! We now have a hideous looking desk that will not assemble correctly.

My husband and I needed help with furnishing our rustic basement. We were so fortunate to get Hanna. She made our experience stress free by going over everything together even pics on my phone. She gave us ideas etc. So much help!! We cant wait to go back to Hanna after we get all the measurement together. She was so professional, kind and respectful! You have a wonderful staff member that you should be very proud of!! Thank you so very much!!

I went to get a great deal at Regency and found the perfect couch. The customer service women was ( Lexi ) very helpful and full of smiles. My pup and I are very happy we will be back for another purchase.

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MS.NADIA was a great salesperson and was super helpful!! She answered all of our questions and got us a great bed at a great price. The rest of the staff were also excellent and the prices and service were all top notch. I highly recommend Regency and I will definitely be going back for additional furniture for our bedroom, living room and dining room!!

I just want to express my sincere delight and satisfaction with the service my wife and I received from one of your salespersons on a recent purchase we made at your store. The salespersons name is NADIA I have never felt more at home and at ease at a store like yours, while making a purchase, as we did with her. Shes fantastic! She was absolutely wonderful in the way she treated and handled us and made it easy for us to make a decision as to what we wanted and the price involved. She is a very professional, customer oriented and amicable person. I think she is a great asset to Regency Furniture and, because of her, I will shop At regency furniture for future purchases and hope that she is the salesperson that sees to our needs. Thank You.

It was a very bad experience ever. I bought several items, beds, dining set and two sectional sofa. After three days, the sofa was broken. I was trying to reach for fixing settlement. A person called me for appointment on July 11, 2019. The same day another person call that they did not set any appointment with me until I submitted the photos of the damages item. Before July 11 a lady called again for the photos and said no appointment is set until receipt of the photos. The same day again, another lady called to postpone the schedule on July 11to July 19. I double check with the lady who called me for appointment to make sure that she is calling in related to the furniture from regency furniture. She said yes. Her company (saw enterprise) is contracted with regency furniture for fixing the broken item. This is really confusing me. However on July 19 the guys came for checking and fixing it. Unfortunately, he said the sofa could not be fixed. He will report to the store and I will be contacted for further settlement. Since then and till now, July 28, 2019, I don’t hear anything from the customer services or the store, whether I could return and replace me with new one.In addition, the delivery guy was so rude. He crack the front door, and when told, he said he was not the person who open the door, it was open ready for him. Of course, the door was open for him if not, how can he came inside. But he brought the furniture in, he was pushing the door wider so that he can bring the furniture inside. We did not ask him to pay for that broken door, just ask him to help fix that crack if he can.

Just watch out people because I order furniture Sunday and went back to canceled it Tuesday they charge me 30% return find. I was planning ordering from them when I move but this not worth. Watch out for the very small print. If you take something off the floor they will not take it back. Believe me it cost me $432, on a return.

Regency furniture should hire more saleperson like Nadia because when I walked into the store she came with a Positive attitude and greeted me .she found me the bed I wanted it. I will always come back because of nadia. Thank you so much Nadia .

Alexis was super helpful! Almost as soon as we walked in she asked us if we needed any help. We bought some couches online from you guys a while back and were looking into getting new cushions for them. I couldn’t get them in store unfortunately but she explained how to get them online. My husband has been wanting to get a new bed set. Even though that’s not what we were there for (and weren’t planning on buying that then) she graciously walked us through some of the sets you have. When we are ready to purchase a new set we will DEFINITELY be coming to see Alexis!

Thanks to the great service of Tookta and Blanca, I had a great, efficient, and quick time at Regency. The service proved to be patient and friendly, and Id definitely come back here for furniture shopping again for the great service and range of prices!

Thank to Tookta that I had a great experience in the store. She was very helpful and friendly, she made sure that i was looking for what i needed

Very good prices and a lot to select from. Very customer friendly and very helpful. Bought a king headboard and footboard for great price. They were helpful loading it on our truck.

Stephen with Tareq the store associates gave me a good deals on bedroom sets. I will recommend this particular store to friends and family

I had a great experience from start to finish here. The staff provided much information that helped us decide on what style of sofa to buy without being pushy. Couldnt be happier!

I have worked at Regency under a Senior Manager Mr. Musa. He has been an excellent manager. He has been outstanding as a manager and with coworker s as well as with customers. He has brought professionalism and diplomacy. He has age and wisdom that took years and years to obtain. A New young manager cannot compare with this type of wisdom that only age can develop. He is truly an asset to Regency.

I have to say regency is one of the best furniture stores I have encountered yet. They have the sweetest associates too. The young ladies in the office Crystal, Sadia, and Lisa were of great help to me. All together the atmosphere at regency is excellent as well as the furniture. I would recommend this place to everyone looking for good discounted furniture.

I decided to check this place out the other day and it was great. Blanca answered my questions and I did not feel rushed at all. Great service!

Good selection, good prices, overall satisfied with the experience, tookta was very helpful in getting everything set up for my delivery and any questions I had.

I was very pleased with the service I received. I bought a sofa set that looked fabulous in the store, but when it arrived, it was just too big for the sitting area. Regency was great about picking up the newly delivered/unused furniture. They also arranged to have the replacement furniture delivered at the same time the other furniture was picked up.

This furniture place is definitely different it’s not as shiny as most but it will definitely make up with the prices and staff! Same stuff as Ashley’s and Marlo but marked down and they will beat the competition if you show them the ad! This is our third time shopping here and as long as we’re in the area we will continue doing business here!

Tookta gave me an excellent customer service, she helped me in every step of buying a desk, she is very patient and the products from here are amazing. Will recommend!

Nadia was an awesome sales representative. Very helpful. All staff was so professional and nice to us. We purchased a lovely sofa that we are very happy with. I highly recommend the Woodbridge location.

My husband and I were looking for a sectional so dropped by regency to check them out. We were greeted by Hana, and she showed us where everything was. She was great help and even worked out a perfect deal for us. Hana is extremely friendly and efficient. The warehouse is huge with tons of inventory. They also have everything 50% off. Hana found the sectional in stock and they were able to schedule delivery within a week. I definetely recommend this place.

Had great experience with Nadia at this location. She was very helpful and nice. Explained everything clearly and calmly and answered all of our questions.

Nadia and Blanca did such a great job I call to regency had quick questions she answered all of my questions thank you Blanca

Large selection of furniture and had just what we were looking for. Staff were very helpful; showing us to the area where the tables we wanted were located and then left us to browse. No pressure or constant stalking as in some other furniture companies we visited. Pricing was very competitive and fair.

Came to the store to look for bed frames and tookta was helpful directing me to the right people!

This is our second purchase at this store, and we are very pleased. Very nice staff. Store manager was awesome! He went above and beyond to fix a small issue I had. We will buy again!

Very helpful! A lot of furniture out to be seen. The prices are PHENOMENAL! The quality of the merchandise is top of the line.

I only came in to browse around while prepping to move to another location, but the staff was great. I will definitely will be purchasing my furniture from here. The management was great and Sadia answered any additional questions that I had about delivery and financing. They work well with you on pricing for great quality furniture. Good place to shop.

I placed my order almost three months ago I bought a couch and a queen bed, I keep calling them to give me update about my stuff no one even cares. It been almost two months that I move to my new apartment I didn’t bring my old stuff to my new apartment, because they told me that my stuff will be ready in two weeks. Since I have moved I don’t have any couch any bed I sleep on the floor and when I have guest the sit on the ground. Once I call them to cancel my order they said it 30% charges! Wow seriously careless managers and staff poor customer service please don’t buy anything from this store. I am super exhausted right now.

Hanna was great help with the purchasing of our bedroom and dinning room furniture. She worked with our budgets and got us the best deal on both sets. The selection was nice and prices were affordable.

Hi experience was amazing the sales staff very knowledgeable and very kind I will send my friends and family to this location . Btw the prices are amazing .

Me went to regency today Nadia very good me like the service a lot and she made buy all the things I needed it she give me really good deal !! Gracia Nadia

Nadia did a really great job helping me find the right furniture

Came here to the store management was great got a good deal and mohammed was great in the warehouse when we picked up thank you Regency.

The store has a massive selection, and Ms Nadia was awesome. She was so patient, not pushy at all, and she gave us an awesome deal. She genuinely cares about her customers, and she was great to work with and also at the front desk (Ms Sadia) helped us with a great deal on extended warranty plan!!!Worth checking out.....

With Tookta’s help, I was able to get a new chair just right for me that was affordable and comfy! Thanks!

Nadia Alikhail was an awesome sell person. she helped me pick the best furniture and gave me best discount.

Nadia was a very helpfull. she is an amazing sell person. Thank you so much.

I spoke with Tookta and she was very polite and she directed the call to the correct person.

Nadia help me today to buy two very nice dresser, I couldn’t get any better help, she was very patient, described the quality and detail about everything, excellent help, I like it I had a good experience buying,,,Thanks Nadia for the outstanding help you provide to me today.

Excellent store and staff. I especially liked how every one including new staff were eager to help and assist me. Sales staff i spoke with was great and Sadia at the front helped me with all of my questions. She and the rest of staff that helped were awesome!!

I went to Regency furniture in Woodbridge to buy a sofa. I was greeted by a beautiful kind hearted girl named Nadia Alikhail, she was the best. She helped me choose sofa and bought it. Thank you Nadia!!!!

Ivy, I believe was very helpful. Came in to purchase a sofa and a bed with my mother and she was awesome help with checking us out. helped so very much. Very good service.

Sheri helped my family and children. She worked professionally and helped us obtain a great price with excellent customer service. I recommend working with Sheri as she is professional and will help you with your furniture sales.

I called regency and was attended by csr blanca. she gave me useful information regarding the financial programs that will accept my credit score. blanca was very professional throughout the whole call, providing positive feedback. I give her a 5 star customer service rating

Love this place. Great options to choose from. Thanks Jalisa for the great customer service. I will be back Friday for Midnight Madness to purchase

I spoke to a customer service representative named Blanca she was very helpful, and friendly. I had questions about snap she answered all my questions.

Nadia did a such great job !! I will be always coming back thanks Nadia Alikhail

Very bad Experience i buy on December living room set with protection plan they sell from second party company. I start having problem with the love seat with the recliner mechanism also with the center console loose, i call the protection plan company they only cover the cosmetic damage, BE AWARE when you buy you furniture. they toll me call the manufacture i call the manufacture they toll me to call the store and the store won over$100 for come to my house to evaluate if its factory problem or drive with my furniture all the way some where in Maryland to be inspected.

Regency is the worse place ever! I was diagnosed with stage 3 breast cancer and right before my surgery i went to order a full bed set to come home to. First off. My set is full of mirrors (glass) and i asked for Warrenty and Stephen told me he added it and that if anything happened i could replace it. The movers were terrible and broke some pieces and i had to go back and forth and never got them replaced. I was told warranty last 5 years this is only the 2 and a half and they won’t allow me to replace my set! Value city has more value and treats customers better than this place! I wouldn’t recommend coming and also they tried to act like they couldn’t find me in the system until i told themTo put the address they delivered too then all of a sudden they found it!

I came for a chair and Tookta was really helpful.