Service and professionalism well above everyone else (both office and installers). Worked with me to find OEM glass, adapt to my schedule and put everything back together right.

Iwas very disappointed with Sunstate Auto Glass I was referred to them from Audi here in Lakeland. I decided to go through them because Audi said that they were very professional and that I wouldnt have any worries about It was complete opposite. The service was unprofessional sloppy they left glass in my car they damaged my car when they replace the windshield and to top it off they charged me $1,400 for the windshield I got another crack in the windshield had it replaced yesterday and got charged $800 from SafeliteSo if youre considering choosing Sunstate I would reconsider

Very professional, respectable, clean, and friendly. I recommend, they did an awesome job on my windshield.

Don came out and replaced my window. I was very impressed he was fast, friendly, and on time. He gave me a run down of the do’s and dont’s. Never had a broken window before so my experience with this company and don was awesome. The parties in the office were great as well just all around great customer service.I was referred by a friend and will continue to pass it on. Thank you so much!

Extremely attentive...Awsome customer Service.

Great customer service! They did not take long to install my windshield. They took everything off of the broken windshield and put it on a brand new windshield. Very professional.

The entire experience was very well done. I needed a windsheild replaced and Arrianna called my insurance company during the initial phone call and scheduled my apointment for the next day. Charles came out promptly the next day and did an excellent job on the installation. Thanks!

Awesome Service👍. First time for windshield on my 428 BMW Charles is the BEST!!! Ariana Thank you so much to get my insurance company to approve OEM BMW Windshield.So happy than my prior worst experience with Safelite👎I highly recommend Sun State Auto Glass

Bobby Curry and his team are the best in the business. They always have the best knowledge of glass replacements for any vehicle. You will always get the best service and best pricing out there. Abby was very kind and professional when scheduling my appointment. The tech who installed the glass even went beyond expectations by not only cleaning the newly installed window but the front windshield as well. The whole process was quick and easy. Thanks again

I called Sun State Auto Glass because I needed to replace the rear quarter windows on my Mustang. Their phone representatives were very helpful and informative. Charles (the technician) was very thorough and professional. He truly went above and beyond. I would highly recommend this company.

My new 540i BMW got a chip in windshield right in front of my nose! Called Fields and they HIGHLY RECOMMEND SUN STATE AUTO GLASS. Charles showed up. In and out in 30 minutes. Totally professional job. Consider all the technology and your BMW investment there is no reason to call anyone but Sun State Auto Glass.

Recently, Charles a technician with Sun State Auto Glass replaced the front windshield regarding a Mercedes Benz. He was extremely knowledgeable, professional and most of all concerned about every aspect of the car he was working on. Charles showed extreme attention to detail with every aspect of the installation, which was first class. Charles is a car guy providing the best service.Dave JohnsonThe Villages, USA

I had a giant crack across my windshield. I called and spoke to Abby on the phone. She was amazing!!! Handled everything on a 3 way call with my insurance, and even got a factory Mopar windshield in my car at no cost!!! Highly recommend this company! Great job!!

Great customer service. Quickly completed and great job.

If you want your windshield installed correctly, call Substrate. Charles the installer explained everything to me and W was clean, efficient and very professional. My NEW BMW 540i was handled with the confidence it was done correctly especially with all the technology. Dont call anyone else. Completely satisfied

We recently had to have a our windshield replaced and had a great experience with Sunstate. Charles was our technician. He was not only friendly and knowledgeable but took great care of our vehicle while in his hands. There’s no else I’d recommend other than him! We greatly appreciate his time and care!

Called about a windshield replacement on my car, the representatives were very professional and helpful. They even helped get the claim filed with my insurance. The technician Charles was very professional and got my windshield installed perfectly. The whole process went smoothly and I will be recommending them to everyone I know!

Once again one of the worst company to deal. ( Sun State glass) The lack of customer service you get from the manager is one of a kind. HORRIBLE! i just got off the phone with the manager about how her driver damage my roof and inside my dash with their tools. She flat out told me because i posted a bad review on her company she will not fix the damage they did to my car. I WOULD STRONGLY RECOMMENDED TO NOT USE THIS MOM AND PAP GLASS COMPANY. My insurance was informed and my lawyer will on standby

Awesome service. Second time for windshield on my X5. Charles is the best! Thank you so much for your help! So much better than my prior experience with Safelite.

Hands down the best AutoGlass company I have dealt with. Friendly receptionist and had a great technician named Charles that replaced the windshield on my F-350! Highly recommended!

I researched a company in the area to replace my windshield on my BMW. Had good reviews and the website says they use OEM parts which is what I was interested in. They had my specific glass (I have a rain sensor and heads up display) in stock which sped up the process. Good experience overall. Charles knows what he is doing and is well versed in working with BMWs and is also a good guy. The install was fast and smooth and they met me at my job. I recommend them.

One the the worst garbage company to deal with. The tech who came out to fix my car scratch my roof and my all over my dash the the tools the used to pop out the glass. its been 3 weeks i been waiting back for this woman name Abby to call me back regarding this matter. NO one has called me or giving a care. worst customer service, i highly recommended people no to ever used them. The will damage your car and play stupid like nothing happen. DO NOT USED SUN STATE AUTO GLASSEdit: in regards to the owners reply, this Id precisely the level of customer service you will get from this company. You interrupted me and I needed to ask you repeatedly to let me speak but here I can speak with clear details. On the recorded line I stated that I did NOT hover over the tech and that I had to leave quickly after for a meeting in my other vehicle. I did call after returning home and saw the damage. Your tech did not total my vehicle but did damage it and mistakes unfortunately have to be managed and addressed. I told Abby that I felt bad even calling as the tech and Abby were both incredibly kind in helping me previously. She stated you would help and you did not call. I finally got you by googling the corporate number and getting you by coincidence. Name calling, accusations and denying services because you wrote a review online is unprofessional and disrespectful to yourself as it only makes you a lesser person. I would make the recommendation that you use a dictionary and consult a lawyer before you make threats about slander. My insurance company has received screenshots of your commentary. Have a blessed day.

Great service. Showed up on time. Charles explained what he was doing.

Jose came and replaced the windshield on my BMW X6M with such precision, Id trust him to work on the engine! Im very meticulous about my vehicles and was hesitant to even replace my cracked windshield in the first place for fear of getting a nick here or a scratch there. He methodically and systematically disassembled and reassembled the trim, cowl, windshield wiper arms, engine compartment panels and rearview mirror assembly with the care I demonstrate when I work on my own cars. Id even trust him with my R8!

Having full coverage in my auto insurance was well worth it! I had my windshield replaced in 45 min free of charge. Brandon came from an hour away and took great care of my Vibe. Its nice when you can call the actual technician and find out their ETA. 5 Stars for SunState for hiring Brandon!

They did an awesome job on my car while I was at work. I couldnt ask for a more courteous and swift service. I would recommend this to my friends and family.

YOUVE BEEN WARNED--Horrible customer service! We get all of BMWs work so good luck going somewhere else if you dont like our work. We dont have to finish the job if we dont want to. I am normally pretty easygoing an forgiving of someone having a bad day, or a fluke bad experience...this is not one of those times. My main initial complaint was that rather that send the installer with what he needed (maybe just being cheap hoping they didnt need it) they instead didnt, and wanted to come out again to take up two of my days instead of just the one it should take. Well...apparently if you complain about ANYTHING to the office they will leave you in the middle of the job and refuse to finish it. Good installer...horrible management. Ive never seen anything like this before, and this was an insurance repair. Maybe their specialty is not in windshields, but ripping people off? Not sure, but I do know that you couldnt pay me $1k to ever do business with these people again.

Wow, let me just say this company will have all of my business. So friendly and courteous! Keep up the great work!

Pros: they are able to order glass in one day and have it installed the next day. Their technicians are nice and get glass installed very quickly. Glass is OEMCon: The only reason for not having 5 stars. First window of arrival 3-5. Tech arrives at 6:30. Next 9-12. Tech shows up at 1. First windshield was installed missing glue in the corner causing a very loud leak. Replaced quickly by another tech. Noise still exists. I scheduled for my ONLY available day for a 9a-12 window. While I appreciate punctuality, the tech showed up almost an hour early while I was asleep. So much for fixing it.However I give it 4 stars for the job alone because that is what I’m reviewing. For the OEM glass and how quickly from order to install I give this business 4 stars.

My windshield on my 335i suffered massive rock damage and these guys were quick to set up an appt and replace it. They were quick, courteous and gave outstanding customer service. Highly recommended!

Tourist from TennesseeIf you are from out of state use Sun State Auto Glass!!!!Traveled from Tennessee to Florida and a rock hit my windshield. First thing I did was call SafeLight, then I checked their reviews, made more phone calls.SunState AutoDid not want payment upfront.Made sure they had the inventory prior to setting appointment on the initial phone call.Set the appointment with an experienced technician, Branden, since I would not be around to correct any minor fixes.The technician, Branden, called 30 min prior to the first window time of 9 am to 12 pm.Let me check the windshield prior to installation AND worked on windshield while I made payment over the phone!!!!So glad to have outstanding, understanding and knowlegable technicians when I was so far away from home!!!!I called at 4pm and they were at my location by 9 am the next day...OUTSTANDINGThank you for taking care of me and an outstanding system that has you set for success.Thank you Branden for such great customer service and work ethic :-)

They are wonderful... Spoke to Francisco about my Boyfriends Windshield for his BMW and they came out the next day Yoda did an awesome job thank you very much my BF was very satisfied with the service provided..

When my windshield cracked on my BMW M3 I didnt want to settle with just any windshield. I called Precision Sport Industries (BMW Specialists) spoke with David H. and he personally recommended SunState AutoGlass for excellent reputation. Without any hesitation I called SunState and I explained to them was I was looking for and the appointment got set. Fast forward some days later, the Technician Luis came over to my location and was super friendly; he gave me an explanation of what was going on during the windshield removal and even took his time to point out some defects that were occurring due to the hot Florida weather.In summary, I am very happy with the results from beginning to end. Everything went smooth and I couldnt have asked for better service. If you are picky about who installs your windshield ask for Luis; he did an excellent job removing/installing the windshield and was done in no time!

Very nice office staff and technicians. Was very quick turnaround

Best of the best! From the scheduling to the initial install, everything went smooth! They will forever have my business!

Today @ 12:00pm -The technician Luis (SunState Auto Glass) did an excellent job removing/installing the windshield and was done in no time! Thank you very much!

Great staff - Better than their larger competition

I would highly recommend this company. They did an awesome job replacing my windshield on my Acura MDX.

Great company with fast service! Office help and technicians were very knowledgeable.

I had my car window replaced with Sun State Auto glass. I couldnt roll the window until the next day aS advised by their employee. Ok, the next day I try it and realize there is still broken glass inside my door. It was friday evening so I had to wait until monday, on monday I called and scheduled to have it fixed on thursday. They didnt show up. Rescheduled for monday. The guy fixed the window but applied some sort of oil and now my car, which smelled like new before, has a STRONG OIL/KEROSENE SMELL INSIDE that makes me feel sick inside my OWN CAR!!! I feel like Im inside a mechanic garage.

I got my windshield replaced for free and then received a $50 cash back. Recommended!

Excellent Service, Very professional workmanship and extremely prompt and quick !

Came out the same day I called after my back window was broken. Excellent service!

Did the job at half the price, thank you

Tremendous service excellent treatment everything very fast thanks Sun State Auto Glass

Excellent care

Excellent