Our Sleep Number sales person, Michael, was terrific. I was skeptical but my husband wanted to try a Sleep Number bed so I agreed to listen. Well, after Michael thoroughly explained the beds to me and I tried multiple mattresses i was Sold! So happy with the results
The salesmen will reassure you over and over that you can return within the first 100 days for a full refund. When you call customer service, youll find pushy salespeople who try to talk you out of it. Then when you insist that you want to return it, they tell you that the bas isnt refundable and youre out over $3,000 if you want to return it because the base is a final purchase. Horrible experience.
Have had a sleep jumper bed since 1998, just purchased our third one. Always very well treated, excellent customer service if any issues. Quality products.
Michael was a great help! Thank you and can’t wait for our bed to be delivered.Karla and Jeff
Carlos was awesome. He really listened to what my husband and I were looking for in a bed and was super sweet with our kids during the process. Couldn’t be happier with the store experience. Super pumped to get our bed in !
Carlos was extremely knowledgeable and professional. We were treated as though we were his only customers even though there was another person being treated the same way. I would make sure he is happy. He would be management material.
Great place with great management staff. Everyone was super friendly and extremely knowledgeable. The manager, Michael Perez really knows his stuff and was very patient with us and with helping us making our decision.
Carlos was very helpful and informative as to what we needed, and what he could offer! Strongly recommend!
We scheduled several weeks out to have service call made on our 3 sleep number king mattresses with flex frames. We requested the earliest available appointment because we knew we had guests arriving. In stead on the day of the appt. we were told the service call would be between 5-8 pm! we then received a call letting us know they had cancellations & could arrive around 3. then received another call saying around 5 pm. Its 6:45 pm on a Friday night & they have still not showed up!!! We will NEVER BUY ANOTHER SLEEP NUMBER BED AGAIN. I would highly recommend checking out US Mattress. They provide amazing customer service @ incredible prices & unless you happen to have one of their showrooms in your area you pay ZERO sales tax!!!!!! SLEEP NUMBER NO MORE!!!!!!
Great Staff--was very helpful--everyone show try this showroom out
Bought a bed and pillows. Good prices, great customer service. Cant wait for delivery.
Very friendly and help me make the right decision but noPerks lol
They start with the lower priced models and work you up to the 10,000. mattress, which was the best.Leaving you wanting the best. Psyc.
We were in search of a new bed. We felt frustrated from poor customer service from other stores and about to give up amd just purchase online. THEN we went to sleep number. Carlos was so helpful and very knowledgeable. We are going with the P5 and we reccomend to anyone!
Great sales guy Carlos! Very helpful wasnt sure I wanted to buy a bed he knew his product Im very happy with the outcome great after the sales service I get phone calls asking making sure everything is fine all the time
Good customer service, quality beds.
Michael, I think hes the store mgr. was very helpful, let us try it all. Patient too
Very good experience. Gentleman named Carlos was more than helpful. Carlos knows his product, and took his time to answer all my questions.
It doesnt worth the money. Its just airbed worth only $50.
Their customer service needs serious improvement. I felt like they didnt care if I bought a mattress.
I really like the employees
Staff was professional and polite
They have the worst costumer service. Dont purchase anything from this store.