The salesperson, Shawn Bontrager, initially appeared helpful. I was approved for a loan, but when I offered to pick it up, he sent a photo of some cleanup that still needed to be done, then later called and said there was water damage on the back tail light. After the paperwork was completed and we were working on the warranty, I asked for a copy of the paperwork and he said he couldnt send it right then. I started feeling uncomfortable, before the driver got here (to OKC from Kansas), I told them I would not sign the paperwork until I received a copy, and finally I received a copy only to find the amount on the loan was $600 more than the advertised price. I called and they said they would write me a $600 check, and i said the loan was still $600 more, and he said pay the $600 towards the loan. Which made no sense because the loan amount was wrong. When the car arrived there was obviously damage around the sunroof that was not disclosed, and would cost roughly $5k to fix. I sent the car back without signing paperwork and ask for my money to be refunded ($6K). My deposit has not been refunded 4 hours later and is not pending in my account. I feel this company, especially this salesperson was dishonest. The driver apologized multiple times because he felt so embarrassed to deliver a car where the damage had not been disclosed. If you buy a car from here, make sure you go over the car very carefully before purchasing and go over the paperwork in detail. I was extremely disappointed, because I found a vehicle I loved, a Mercedes 300 C Coupe 2017, Cobalt Blue, but had to send it back. I wasted a significant amount of my time as well as others. If I had been told about the damage from the get go, I would not have even considered this car.

Very pleased with our purchase our salesman Steve Harris was great to work with no pressure sales or no pressure up sales. We had a small issue with a tire right after purchase and they replaced them all at no cost to us. The replacement was quality name brand not cheap junk. We will be return customers.

Customer service was great. Zach really helped us navigate through the difficult climate of car buying and answered all our questions appropriately. They worked tirelessly to get my car delivered promptly. Great service overall!

I had the pleasure of working with Zach Sherman, who was able to finalize the sale with me out of state so easily. Picked me up from the airport and had me out of the dealer in less than an hour. best car buying experience so far

Zach was amazing. He listened to what we wanted and how much we were willing to spend. He was prompt and handled most of the paperwork before we arrived. Would definitely recommend Zach if you are looking to have a smooth, easy car buying experience!

Sure enjoyed purchasing a vehicle from Mercedes-Benz of Wichita as it met my every expectation and managed to exceed a few, especially thanks to Zach S. who made the entire transaction from inception to conclusion effortless and enjoyable. From the moment I was met at the door until I drove away in my new car, everything was taken care of quickly and efficiently, and Zach was proactive the entire time, overcoming each challenge I threw at him with absolute aplomb. Not sure when Im going to buy my next car, but when I do, I hope its with Zach at Mercedes-Benz of Wichita!

I had the best experience working with Zach he was very helpful and made the process so easy! Thank you so much for helping me get my dream car

I have purchased and traded many cars from out of state dealers over the years. I ve had good and bad experiences. I would rate my dealings with Zach Sherman as one of the best. He was very responsive to my emails, brokered a fair deal, kept me informed on every step of the deal, and always followed up. He was extremely easy to work with and very professional. Overall, it was an excellent experience dealing with MB of Wichita and specifically Zach. I trade cars a lot and I will always consider Zach and the Walser Auto Group when looking for my next car.

Zach made our car shopping experience enjoyable and easy. He was honest with the answers to our questions and allowed us to check multiple vehicles out before we made our final choice.

Very nice place with the best sales and service people. A lot of choices. James in the service department was exactly what you would want in a professional that knows what he is doing and very helpful in every aspect of the job.

From the front door on, the experience at your showroom on was a very impressive display of passion for customers. Everyone with masks and taking every precaution to have a safe atmosphere.Sales Advisor Lam and sales manager Austin? (I hope I got the name and title right) were great; as was the rest of the sales department associates. Everyone very polite from the nice lady that greeted us at the front door to the other employees who carefully socially distance and at the same time maintaining an open and friendly atmosphere.You would have thought I was trying out the highest price car there.Very impressed with this Business.We have been to their Mini Cooper dealership on the campus for service on our Mini and we were treated extremely well there too.Thank youRalph and Susan Speer

Love Walser Mercedes. Enjoyed the Service Department...the protocol was pretty smooth, I appreciated how friendly and helpful my team member was. 8t was a bit confusing for a middle aged gal such as myself...Im sure for the elderly, confusion happens more than they wish...signage and better arrows would be helpful...but all in all, everything was nice.

Zach did an amazing job taking care of us. This young professional made the car buying experience enjoyable. We live 3 hours away, and were able to complete the deal over the phone with Zach. He had our car ready and waiting when we arrived. After a test drive, we quickly completed the deal including a trade in. Great job Zach and the Walser team!

We had looked for months to get my wife the perfect car. After she test drove a Mercedes at our local dealer we decided this is the right car. The sales representative told me there were no vehicles in the surrounding area with the options we wanted. I looked on line and found about what we wanted in Wichita. I contacted their salesperson Lam Nguyen who helped get us our car. He had it delivered to our house. Great experience

Great service! Educated sales representatives who listen to the customer... So refreshing! I loved that they took my busy schedule into consideration. I would definitely recommend Walser Mercedes to anyone!! TTR

Awesome buying experience!! Many thanks to Zach for the professional care. We purchased a used Toyota at the Mercedes dealer and had great service. They even sent us away with a full tank of gas.

SHAWN BONTRAGER is really all you need to know. Go in and ask for him and he’ll make your experience the best car buying experience you’ve ever had.

I just wanted to say that my experience in buying a car at Mercedes was great. Zach definitely made that happen! I would highly recommend buying from the Walser group!!

Zach was amazing. I was coming from out of state to check out a car and he had everything ready to go when I got there. The buying process was simple, highly recommend.

Steven Harris was great. All proccess was really easy, he helped us out so quickly. We are so pleased and enjoyed with our new vehicle.

Where do i start.. BEST PLACE TO PURCHASE A CAR, Hands Down. From the friendly staff, to how clean and professional looking the dealership looked, it made me feel right at home. Purchase was fast and easy, they even took care of my Title/Registering of the Vehicle. I purchased my dream car here(17 AMG Coupe C63s Edition One ). My man NICKOLAS RUPP Helped me the entire time. If you want a great salesman, take my word this is your guy!

They were very knowledgeable and never pressured us in any direction other then the one we wanted. They had the vehicle we wanted and the rest was smooth. They had a very professional driver named Darell drive our Infinity 2-1/2 hours away with excitement in his voice of the wonderful country he gets to see. I call it families caring for families.

Dan N. made my first car buying experience a very easy one. From going in for a test drive to buying my dream car, Dan made sure to answer all of the questions and more. I highly recommend Mercedes-Benz of Wichita! Overall, the staff is very friendly and eager to help.

Best car buying experience ever. Had spent hours at another dealership without an agreement. Then found them and closed a great deal within 10min. They are very upfront and fair on their price as well as on the value of your trade-in.I highly recommend them. Nick Rupp helped me.

My wife and I were looking for a new van and found an excellent used van at Walser. Not only was the van a quality vehicle unlike what some car lots try to pass off to their customers, but the service we received was top notch. Our sales rep, Zach was professional and personable. There was no pressure to buy, and when we did purchase our vehicle they made sure that any issues were addressed before we left the lot. When we are in the market for our next vehicle we will check with Walser first.

Very happy with services received with Zach he did amazing job working with me on getting the car of my dreams !!

I encountered a friendly & knowledgeable sales staff that answered my every question. I never once felt the slightest bit of “sales pressure.”You don’t get handed off from the salesperson to the finance manager to the warranty manager the one well trained sales person is with you beginning to end.

I was super happy with my car buying experience. Steve my sales person was incredibly professional. It was easy and hassle free. I had an issue with my car upon purchase and did not take it immediately. The service staff corrected the problem and I had great communication with James the entire time they were working on my car. I fully recommend Walser.

I had been looking for a car a long time. Couldn’t really get out to look cause of my work schedule, and the heat, due to air conditioner not working in my car. Mercedes Benz accommodated me and brought vehicles out to me to look at and test drive. I finally got the vehicle that I was looking for. I drove a 1999 Cadillac Escalade for 18 years. I traded it in for the 2013 Cadillac SRX. Wow what a big difference. Thank you so much for helping me to accomplish my goal. I miss my Escalade, but I am loving my SRX!!!! Mercedes Benz you ROCK

I Love Walser Mercedes Benz Service.. They treat me so good...and Im not easy to deal with... You know the public.. they say... Dont go to a dealership because they will rake you over the coals, they are higher than anyone ... Well first of all they should be, but 9/10 times I have found them to be the same and a few times less. They were clean efficient and did what they said they were going to do on time.You are still doubtful, and ask why Walser.. And they did not pay me to say this I go in tomorrow for a Service B and I priced checked again... I am a savvy shopper. They are competitive, and I have owned (3) three Mercedes now and have used many service shops...they are the amazing. Now the best part... You get certified trained mechanics... When you are paying an hourly rate for diagnostic... I want a tech that has experience and training to go to the common sense problem when there is one.GO to Walser, you will be a fan too.

We had a wonderful experience buying our convertible. Steve Harris answered every question we asked and Chris in the service department went over and above all our expectations. Great place to visit.

Zach was awesome to work with. Very helpful and knowledgeable!!!

Love the no haggle pricing. The paperwork was a short and simple process. They allowed me time to make sure I loved the car. At no point did I feel pressured to make any quick rushed decisions. Best car buying experience ever!

Easy to work with and upfront, no haggle pricing on trade in. No complaints. They kept in touch for the 5 months until our order arrived.

I had the best experience working with Mercedes Benz of Wichita. Zach was so helpful and made the process easier and more enjoyable! Finding my dream car was not easy, but with the help of Zach, he made that possible!! Thank you so much!

Jaren Johnson is the best customer service i ever has he is nice and patience he did the deal fast and easy, explain me everything i need and make sure i understand. 5 stars !!!thank you Jaren

I purchased a used 2013 Mercedes from out of state and had it delivered to Colorado. First, I would like to say that my sales agent was great, she went above and beyond with videos, calling shops that had serviced the vehicle, and was very responsive. So my review would have been 5 stars if the vehicle had arrived and been in ok shape.The car arrived with the AGM battery dead, after needing to jump the car every other time I drove I finally got a new one. The check engine light came on within the first 20miles of driving it and I needed to replace bot NOX sensors just so it would pass emissions. My mechanic also found other recent fault codes related to the turbo stored in the computer that were not addressed; I held off on those because I figure putting $1800 in the car within the first 50 miles is enough for now. There were small things too like the filters were nasty.So, my experience was that the sales portion was above and beyond but the vehicle quality standard is just good enough to get off the lot. My advice would be to get another mechanic to look at it before you commit

I am ecstatic about my Mercedes purchase from Walzer! I researched it first online than made an appt to meet Zach Sherman who was superb, not only in getting everything ready but being detailed and straight forward and making suggestions about my purchase. I was truly impressed with the whole sales process and how low stress it was. Ask for Zach!

Nice, helpful sales staff. Purchased a used vehicle, and was happy with the condition that it was in. Would come back and see them again for sure.

Absolutely unbelievable experience at Mercedes-Benz of Wichita. Painless car buying experience with phenomenal people helping my wife and I through the process. We called about a vehicle online on Thursday night, and had this vehicle Saturday morning. We drove from Arkansas because of their competitive price, as well as a fair trade offer for our car. They offered exactly what I thought our trade was worth. I sent pictures of the vehicle from our house, and they had an offer for me in a couple hours.Walser has absolutely nailed the car buying experience. You deal with the same person from start to finish, there are no painful negotiation conversations, and you are in and out in about an hour.You know exactly what you are getting and the process is seamless. We will continue buying from Walser in the future.

Thanks for the effort even though I did not make a purchase with this dealership. Quick response, reasonable price, honesty dealers.If you are looking for online purchase due to COVID-19, call them. You will receive out the door price including reasonable shipping fee.If you are foreigner like me, I highly recommend to speak with Zach. He will make you feel comfortable about language.I will look here first for next purchase Mercedes-Benz.

Dan Nagel was excellent to work with from start to finish. He helped me purchase my dream car and for that I am thankful! They’re great and hassle-free.

Great service-excellent inventory-not pushy sales help-knowledgeable sales help by Zach and sales manager

Really enjoyed working with Zach. He was honest, friendly and helpful throughout the process. He was very informed on the vehicle we were interested in. It was clear he had done his research, and he was able to answer all of our questions. We would highly recommend!

I have searched for the car, did the paper work and eventually bought it all via text and phone. service was excellent and i never though i could buy a car by phone and have it delivered. Drina and Nick were both excellent and of great help

I saw the ad on Autotrader, text the number and Nick reached out to me next morning. Complete stud. Pricing was phenomenal and for the advertised price they gave it to me which included up to $1000 in shipping. I live in Utah and local Mercedes dealers for the same car wanted nearly $5k more that what Nick sold to me for. I definitely plan on returning to buy another vehicle. We buy new cars every 18 months.

Prompt response and vehicle ready for a test drive when I arrived. Excellent process. Awesome job Zach!

Thank you so much to Zach who helped me through the entire process! I traded in my Mercedes CLA 250 for an Audi Q5. I was looking at many smaller SUVs and Zach was patient and so helpful! I will for sure work with Zach again next time!!

I loved working with Shawn at Wichita Kansas Mercedes-Benz dealer.Definitely a five star Mercedes Benz person. I bought a 2017 SLC 300 outstanding car it was shipped to my house👏😎 it was exactly what they said it was 🤩

Steve Harris made the experience seamless. Very helpful and knowledgeable. Love the car!Love the SUV!Love Walser!

My Service Advisor Christopher was very helpful. He was kind and professional. Thank you.

Great all around car buying experience. Dan N. did a great job! My wife and I drove in from two hours away and had some concern that arriving in our dirt covered Mustang might not give a good impression.Everything was excellent. Dan answered our questions and had the car ready for us to test when we arrived. We arranged to complete the purchase another day and we were in and out in under an hour. I highly recommend shopping at Walser.

Friendly people, and they work hard to make things work for YOU. Great experience.

I absolutely love my new purchase from Mercedes Benz of Wichita!!! I want to also give a special thanks to my salesman Zach Sherman he made my out of town sale a smooth and easy one!! Will definitely be recommending others to them!!

Worked with Drina, who was absolute amazing! I was very well taken care of, allowed me to leave while they gathered info/options and then called me back when everything was ready. Came in, signed and was done. Probably the easiest car purchase I have ever made...might have helped a bit that I drove away in a Mercedes that day, but who’s counting!

My husband and I traveled from Oklahoma to Wichita to purchase a vehicle. Drina was our salesperson and she did an amazing job! By far the best Mercedes Benz Representative I have met during my search to find a 2021 CLA 250. She was professional, accommodating and knowledgeable! She did such a great job that I personally wish I could have her assist me with my vehicle each time! Honestly, the dealership in Edmond is nothing compared to the service I received from Drina in Wichita. Thank you Drina!

Your not a customer, your a client. Professional services have clients, Walmart and discount stores have customers. A vehicle purchase is typically the second largest purchase, after a home from most people, Steven Harris made the experience of car buying, informative, professional, clear and concise. From a brief phone call, to receiving a personal video link touring the vehicle, then a follow up requested detailed video of the drivetrain and elements most buyers don’t care about. All communication was professional, courteous, and timely. Flew into Wichita with driver waiting to shuttle to dealership. The car was detailed, with temp registration plate on, and the final paperwork took all of ten minutes from arrival time to being able to depart. Clean, friendly environment with knowledgeable product personnel available to demonstrate all aspects of the vehicle. The total experience is with one individual throughout the process, not shuffling between individuals and the deal changing, posted price is their no-haggle price. Met with Steven’s associate Dalton, who assisted as appropriate.P.S. you should stop calling yourselves Customer Representatives, you are CLIENT SERVICES PROFESSIONAL’s

I had been looking for a specific S560 with certain options and found it at Walser, which was 1600 miles from my home. Dan Nagel was first rate and while offering no pressure, was completely thorough in explaining the vehicle in great detail. The car was transported quickly to me and it arrived 100% exactly as described. I would most certainly highly recommend Walser and Dan specifically to anyone in search of a great and straightforward purchasing experience.

Steven was an amazing salesman. Never tried to sell me anything I couldn’t afford or didn’t want. He made my car buying experience simple and easy. This man could sell beer to a brewery!

Had a great experience purchasing my first Mercedes! Dan And the other staff at Walser were really easy to work with.

The folks at Walser Mercedes, especially my salesman, Steven Harris, and his entire team were great! Steven made sure all our questions were answered.....he was very down to earth. He clearly understood and worked hard to resolve all our concerns. Making this deal to give my wife her dream car could not have been any better! Thanks to all involved!

This is one of the best place to go to for car purchase. All of the staff were very friendly. Zac Sherman helped us with the purchase and if you want someone to direct you in the right path he is the guy you want. He is really that good and very professional!

Working with the team at Mercedes-Benz of Wichita really set the bar for my expectation when purchasing any luxury vehicle. My salesperson, Nick, was both personable and professional, and the manager, Dalton, was easily accessible, and they both, as a team, really made my experience an exceptional one. They are not just trying to sell you a car, but also make sure you consider your purchase in a way tailored to your own needs and situation. Nothing but positive things to say about this dealership.

Drina and Dalton are fantastic! This is my first time buying a Mercedes and these two were great about answering my questions and making sure I was comfortable throughout the entire process. I am so excited about my newest purchase!

Lam was easy to work with, available, and no pressure!

I really enjoyed working with Shawn and Nick when I purchased a C-class sedan. They were extremely helpful and responsive. Thank you!

Wonderful experience during my 3rd lease swap! At a crazy time Mr. Harris brought me my car, wiped it down with Clorox and the paperwork was a breeze! I am always impressed by Walser and the professionalism! Keep up the amazing work!

We felt that we were treated with the utmost professionalism and courtesy and would do business again with Mercedes-Benz of Wichita and a special thanks to Zach Sherman who made this purchase a positive experience

Nice people and excellent service!!

We had a great experience buying a new car from Zach Sherman.

I am an older person and can remember when tires were balanced any needed weights were put in the inside of tires. I was very disappointed when I had my tires balanced here. I know the discount tire places Ive been put tire weights on the outside but I expected a Mercedes dealer to be a little higher class and would put the tire weights on the inside. I guess Mercedes dealers are no better than discount tire stores.

Shawn Bontrager was great to work with! He answered all of our questions timely and went above and beyond to make our purchase of the GLE go smoothly! Highly recommend!

I recommend Zach Sherman! He made this process totally easy for me.

Everyone there was great. Very professional and courteous. They made the experience very enjoyable when shopping for a vehicle usually isnt. Special thanks to Cody and Campbell. I would recommend to anyone who is interested in a Mercedes to check these guys out. I will be returning again

2021 Update: I traded in my GLA 250 for a 2021 GLC 300 & could not be more impressed by & happy with the continued exceptional customer service from Steve Harris, who I also worked with previously. Steve was awesome & made buying this vehicle smooth, stress-free, & enjoyable!I purchased a 2019 Mercedes here in January 2020. Staff were friendly, helpful, respectful, & my overall experience was excellent.

Lam was my Sales Advisor. Very experienced he’s been with Scholfield before Walser took over so he’s been with the company for 15+ years. Definitely knows what he’s doing in the car selling scene. Felt no pressure on making my purchase. Everything just went absolutely smooth with paperwork. Allowed me to personally take the car for a test drive “alone” which shows trust and not many car places allows you to do so. Overall my experience with Lam and Walser was superb. We’ve bought several cars directly from Walser and it’s always a pleasant experience. Looking forward to having a family member purchase her first Walser car here pretty soon! This is a small /mid size town and with knowing a large portion of the Vietnamese community I recommend all my friends/Vietnamese friends and family to request Lam over at Mercedes, whether your purchasing a BMW, Range Rover, Porsche. Or even an Audi. Lam has the ability to be your sales advisor not only for Mercedes. Thank you again. I absolutely love my GL63 AMG!!

Steve Harris was great to work with at Mercedes of Wichita! He worked hard to help me find a car that I had everything that I wanted/needed and to answer all of my questions. I love my car! Thanks for making it such a great experience!

If this wasnt the only Mercedes dealership in wichita Kansas . Id run away they lie and cant do simple tasks like dont wash my car.

Loved no pressure sales and experience. Austin Cole greeted us at the door, even though we walked in within an hour of closing. Test drove the vehicle we came looking for and loved it. The whole buying process was excellent, done remotely, since we don’t live close by. We drove back in during the week and picked up the car from the showroom after signing paperwork. And the detail shop did great job!

I recently purchased a C300 from this dealership. Dan Nagel was the specialist who helped me through the whole process. His customer service was more than excellent! I never felt at any time pressured in to purchasing this vehicle. Whenever he didn’t have an answer to a question, he immediately went to get the answer for me.Something was wrong with a front tire. Since it was a holiday weekend when I purchased the vehicle, no service technician was available. However, Dan made sure for them to call me back the following day to schedule an appointment. I was able to come back 2 days later. The issue was promptly taken care of and replaced with a new tire!If you want outstanding customer service from a car dealership, look no further than the Mercedes-Benz of Wichita!

Austin Cole was amazing!!! My wife and I came in just to test drive a car that we found online. We were not pressured into a more luxury, more expensive car, which was great to not have to deal with. He was so helpful in all of the buying options. By far the EASIEST car buying processes I have dealt with. I have already told multiple people to come buy here and I won’t buy anywhere else!

I am very satisfied with this c35. Thank you very much Zach for your help and counseling.

Great staff, very professional & the purchase process was phenomenal. Special thanks & kudos to Dan Nagel for all he did.

We needed new brakes so we called and also have them look at the vehicle prior to the appointment for an estimate. Three times we were told it was around 300 for front and same price for the back brakes. The day of the appointment, they told us with tax and labor it was around $600. Came time to pick up the vehicle, the bill came out to be over $800. They said front brakes cost more. Uhhh, in my experience with other service company, theyre supposed to notify the customers of price difference and get the approval before installing. This is not the first issues weve experienced here. So thanks but well be taking our business elsewhere.

Worked with Zach on getting my new GLA 250 and I enjoyed every minute of it and I am very happy with my purchase.

Its was the best experience I have had buying a car.he didnt pressure me and was very helpful answering all my questions. I would recommend him to anyone

I had the best experience EVER at this dealership! Awesome customer service and amazing sales people! AUSTIN COLE was excellent at meeting my needs and helping me out in every way possible! I highly recommend this Dealership!Cheers-Kristi Shaw

Steven Harris was great to work with at Walser Auto Campus/ Mercedes of Wichita. He worked hard to answer all our questions and was always prompt getting back to us when we called. We love our car.

We just bought a car from Cody Hutson (Also had help from Kris Archibald and Dalton...great team). We told him exactly what we were looking for and within an hour he had found us some options and we had made a decision. The whole experience was fast, painless and exactly what we had hoped for! We will definitely return! Thank you so much!!

They only stock high quality cars of which I found my Mercedes E350. Im trilled with the car and the process was painless. I found them to be efficient in the buying process without any high pressure sales techniques. The trade in offer was fair and in line with the KBB estimate. I enjoyed working with Steve Harris and felt liked I was treated very well from start to finish.

My wife and I just purchased our second Mercedes from Walser, and we received outstanding care and attention both times. They went above and beyond to meet our requests with our most recent purchase. James and Michael were excellent to work with. We felt Michael had our best interests in mind and got us great trade in value, great car, and an excellent warranty. Extra shout out to the service department for such an amazing job detailing the car. Looked brand new!!!

Dan N. Was very helpful through out the whole process and made the whole experience almost effortless.

I was looking for a vehicle recently and found the Mercedes-Benz dealership online. I found a vehicle I was considering and Austin Cole quickly engaged with me. Austin provided a personable and engaging support. Unfortunately, the vehicle was sold before I could take the next step. Id highly recommend the team to anyone and will continue to look at cars here.

This dealership is incredible and provided the best car buying experience Ive ever had, from the initial Hello to the Enjoy your new Mercedes. Cody and Dalton worked together to easily make my dream a reality. Ill recommend them to everyone.

Exceptional customer service.

I had the BEST car buying experience this week at Mercedes of Wichita. I typically hate buying a new car...the hassle, the game-playing, the negotiating...but there was NONE of that.I got courtesy, respect, laughter....Tony and Austin cared about what I wanted from a car and how much I wanted to spend. It wasn’t that long until I found my perfect new car. The price was fair and so was what they got me for my trade-in....and they even beat my credit union on financing.My car buying experience was extremely positive and stress-free. I left feeling like a princess in my new Mercedes. Thank you Tony and Austin! xx

I called in to MB of Wichita to purchase an S63AMG, I Advised the sales rep I was from out of state and ready to purchase with my own transport and funds ready. All I requested was full disclosure of the condition of the vehicle since I was purchasing Sight Unseen. Photos and description of damage were sent to me VIA text from Steve the sales rep. I asked for some further clarification on some of the photos along with some additional photos, to which I received a phone call from Austin the sales manager with an arogant tone stating that The photos we sent you are going to be the best we can do I looked past this and continued to move forward with the sales rep. I then asked how much warranty was left on the certification, I was met with This car is not certified I said its advertised as certified on your website. I was then told it was an error and it was $5,200 to add certification. I replied I will purchase the car for your asking price if you honor your listing. I did not ask for a Penny off. I was later advised that the GM approved the certification and was assured Our dealership wanted to do the right thing and honor the listing. BUT WAIT THERES MORE! I was then told that the certification was only good for 6 more months, not the standard 12 months unlimited miles form the date of purchase that is Mercedes Benz USA standard. I of course questioned this, and got the sales manager involved again. Shortly after the call I was advised that I was indeed correct and was an Error in their computer system. I then asked for Paperwork to be overnighted from the dealership. I was sent a Fedex tracking number shortly after. Later that evening I asked for clarification on a potential damage I saw in one of the photos that was not disclosed to me by the sales rep. I immediatly received a called from Austin the sales manager, He advised me that the salesman is 60 years old and he may have missed it, furthermore he stated its a used car its going to have scratches (I completely understand this and all I asked for was Full Disclosure). He told me he would personally walk the vehicle and send me updated photos. Shortly after the phone call I received photos of 1) A completely scratched up and cracked front bumper on both passenger and driver sides (NOT DISCLOSED) 2) an 8-10 inch scratch running along the top of the hood in plain sight (NOT DISCLOSED) and many other items that were NOT DISCLOSED by the sales rep prior to sending paperwork. Following this new information, I sent a somewhat lengthy message to Austin the Sales manager stating to him that none of this was disclosed, ETC ETC. I then Received a minute long Voice mail from Austin we are sorry, we are going to cancel the notary, and we will not be moving forward with the transaction. as if it was my issue and in inconvenienced them. Talk about completely mishandling the easiest deal they could have had all year. It is in my opinion that this dealer acted unethically, and used dirty tactics to try and sell me something that was completely not as described/Disclosed. I have to thank them for how this deal turned out, Luckily before the vehicle was paid for. BUYER BEWARE!

Dan Nagel was a pleasure to work with and was super friendly the entire time. He answered all my questions, provided excellent guidance, and made this the best and easiest car buying experience I have ever had. If you need a new luxury vehicle hes your man.

Our salesman, Vy, is great. He goes above and beyond for his customer. This is the 3rd time we have purchased form this dealership and each time Vy, has been great to work with. There was an issue that he handled perfectly and made customer service a priority.Vy has excellent integrity. I would highly recommend Vy for a great experience from start to finish. This last time, I made the deal over the phone, the dealership delivered my new car and drove my trade in back..... So easy to work with.

We were traveling in our Sprinter based RV when we had a mishap on the highway. We ran over a piece of tire on the road and it put a hole in our gas tank. Our roadside assistance service wanted to tow us to a nearby town that could repair it in a few days to a week. My husband called Mercedes Benz of Wichita and they immediately ordered a new gas tank and put us on the repair schedule for the next day. We were towed there and were greeted warmly by our service advisor, John Muir. He reassured us that the repair would be done the next day. He then stayed late to help get us set up to stay the night in our RV, showed us around the impeccably clean service area, and gave us a recommendation for a great local restaurant. The next day, he followed up with everything and said it would be ready by early afternoon so we took off to explore Wichita. He called at 1:00 and told us the repair was completed and the cost was less than the original quote! Wow. We are still thanking our lucky stars that we discovered this place. A million thanks to John and all the folks there who helped us get back on our way home.