Pam was so very nice and courteous. My car was repaired from a collision in a timely manner, and they made communication with the insurance company a priority. My car looked brand new and I couldn’t be happier with the service!

If you want to have your car in the body shop for about 2 months this is the place for you. Literally gave my car away about 2 months and kept getting excuses to when I will get it back. In the beginning I had to get something out of my car that was mandatory at work and they had no idea where my car was. I got a phone call 15 minutes later saying that another shop had taken it. They had no idea where my car was!!!!!!!! No paper trail. Nothing. Then I kept calling to get progress report and they never returned my call until the guy that was taking care of my car dropped and left and they hired Luis who btw is awesome. He has returned my calls to let me know what is going on but every time the shop had an excuse to why I couldn’t get my car back. I haven’t gotten my car yet but when I take a look at it I will write another review. But they really do take a long time.

The receptionist is very friendly. Even though my car was totaled, they were very accommodating. Answered all my questions and allowed me to access my vehicle worth no problems

I can not review repair work because our vehicle was totalled by hail damage but the staff was amazing. From the first phone call, to the last, everyone was so kind and helpful.

These guys are just awesome! So nice and courteous. We have had 1 truck in from an accident,and, yesterday they just put some awesome decals on my truck!🥰

They do detailed and very neat job but the price is also not cheap

They repaired my car in a timely manner and they were very good about keeping my insurance updated

Its was very nice.Customer service was great.Nick did a great job explaining my issues and Pam the lady at the front desk couldnt be any more sweeter.

They were very Cooperative and pleasant. The recognition got the estimate done quickly. He took the time to explain everything to me. I was very pleased with the personal service and attitudes they Demo strated.

Tim and Pam are awesome! They always take really good care of me when I need something done on my vehicle. Highly recommend!

Professional & courteous staff. I cant hardly believe the 2 negative views on here?? I know ANY bodyshop has to follow rules set-forth by various insurance companies. So in some instances, ANY body shop is limited in some capacities. Just take this into consideration & talk to YOUR insurance company be you take your vehicle ANYWHERE. Finally, an insurance company CAN NOT make you go to a certain shop. Its your legal right to go to any bodyshop for repairs you feel comfortable with...

Fast and friendly service! I received my vehicle faster than expected!

We told our sales rep what our credit was they ran my credit 23 times. And then told us that they needed more money.. So we were in a car for over a month.. We just returned the vehicle and now we are without a car and out the money we gave them.... The finance manager and the sales rep knew our situation.. But this is ridiculous... So now we are without a vehicle and waiting for Patterson to return our money. .save yourself a trip... Go somewhere else... This dealership is a no go

Shop is very fair and professional Kaine helped me out after another shop over estimated my repairs. Don’t hesitate to use this shop they take pride in their work and are very fair.

Used them twice for repairs. Very honest about costs and fixed my vehicle in a timely manner.

Took my 2018 X5 to the shop after someone hit it while parked. Small front bumper issue turned into a nightmare. Dropped the vehicle on January 18, 2019 with 8,200 miles and it was not ready until after March 6, 2019. First, communication with these individuals is very hard, is like pulling teeth. I had to call multiple times to check on the status of the vehicle. During the 2nd week of February, I was called because Patterson BMW a shop “certified” for BMW services couldn’t fix the programming issue on my front sensor because not only, they didn’t know what they were doing, they didn’t have a machine necessary to fix the issue. A BMW shop that advertises as a certified BMW shop. I was told that my vehicle would have to the “tow” to another BMW shop nearby. On February 8th I was called by my insurance telling me that they weren’t going to extend my rental car due to the fact that they allowed Patterson BMW shop enough time to fix the issue. While Patterson provided me a rental, I had to call many times on February to get them to do so. At the same time, I was guaranteed that the car will be fix and taken to a shop that can make the repairs. During my conversation on February 8th @ 554pm I was TOLD by the manager that my car would be tow to the other shop. Well he lied to me, they drove the vehicle to OKC and back without my CONSENT. A very disrespectful and immoral act. Jackie BMW had to do everything again because the failed to properly diagnose the issues . After over 6,000 additional dollars the insurance had to spend on the vehicle on March 7th, I went to pick up my vehicle and my vehicle had over 8,600 miles on it and just 1/4 of gas when I dropped it with 3/4. I inquired to the manager as to why the vehicle was driven when he told me that he was going to tow it and they didn’t have my consent to drive it. His response was the he miss spoke and that I could’ve taken there. Mind you that they collected my deductible and checks to fix the vehicle on its entirety. He was very rude and, in a way, very disrespectful, I never authorized my vehicle to be driven to OKC nor they couldn’t provide me with anything that indicated so. Think before you take your vehicle there. They are very money hungry and have a very bad business model. I do not recommend them.

My brand new vehicle was hit just days after after purchasing. Pattersons made sure repairs were perfect down to the last detail.

Took 2016 dodge ram in for minor recall, oil change, inspection, license plate lights went out, bumper sensors going off (recall items) took it in they kept it 3 days what should of been a one day job. picked it up friday afternoon only to discover saturday no inspection, license plate lights still out and bumper sensors still going off. they charged me $600. i wonder now did they even change the oil? took truck back this morning, as usual no word on truck this afternoon so i called at 5:45 pm to find out status. as usual it took me 45 minutes to get somebody on the phone (sometimes takes up to an hour) and the service manager had no clue on status of my truck. he said ill call u by 9 am and let u know the status. i said, fine if not ready ill pick it up and take it to a dealer than can fix it. going on 5 days to fix minor stuff on a truck in great condition with 45,000 miles. truck is sold to friend. ill not be buying a truck from patterson to replace it.

I called for an estimate and they would not do it unless I gave them the insurance estimate. Why would anyone trust a company that cat just give you an estimate?

Wouldnt take my vehicle anywhere else. Unparalleled service and quality of work, thanks guys!

Friendly, helpful, quick to get you in.

Very Friendly!! Love them!!!

Were not even open yet and the kind man seen me outside, opened the door for me and helped me out!

Very fast service and very polite

So friendly and helpful. Very professional job.

Very satisfied with the work done my truck

Rude unorganized

Not sure