Herb Easley has the BEST service dept! Extremely nice and professional people, with a quick and easy system for dropping off and picking up your vehicle, and not to mention the $10 oil change all day, everyday, all the time!!!

Best experience I ever had purchasing a vehicle. Mr Allen, Has, the gentleman in finance, managers were all top notch. They all spent a lot of time with me and I could tell customer service was important to them all. I will highly recommend this dealership to anyone.

I visited the location at Old Jacksboro Highway and 287. Brandon was my sales representative and Derek handled finance. They worked out a great deal for me, even when my own personal bank wouldnt look at me for financing, after 5 to 6 years as a customer. These guys were NOT pushy. At all. They got me approved, then it only took 90 minutes to complete everything (this is Labor Day and they were BUSY). Had it not been as busy it would not have taken that time. All in all I was at the dealership MAYBE 2 hours. Thats looking, inquiring and signing my paperwork. Give them a holler! Im pleased.

Went in today for an oil change which was completed in a very timely manner at an exceptional value. Was extremely impressed with the free wash and they even vacuumed my truck for me. Will be a loyal customer from here on out. Thanks Herb Easley!!!

Derek M and Nick aka Ace Ventura wer the most pleasant people to deal with. These 2 gentleman made the buying pleasure worth it. Very patient people.

Great experience fast in and out turn around I have had so far at any dealership

My wife and I consider ourselves vets when buying from dealers but this was the most stress free and easy purchase we have ever done. Juan met us at the door and took care of us and even waited with us when waiting for the finance manager just talking about nothing and everything. The sales manager Dylan wasnt pushy and actually gave us what we wanted from the beginning with no hidden fees or surprises at any point. Mark scoured his available resources to find us the perfect vehicle as inventory is short everywhere and was genuine never giving the impression of being fake or bothered by anything. Great experience.

I purchased a 2005 Chevrolet Equinox in December of 2004. I drove it across country and back for college at least four times along with several road trips and projects. At just over 164,000 miles the right front passenger wheel came off while being driven and I was sure it was totaled. I called insurance and it was transported to Herb Easley Motors. They completely rebuilt the suspension on the front end and checked everything thoroughly! Two other dealerships said it was not worth it and had much higher estimates than Herb Easley did. I bought it from them so I wanted to see if they could save it.Considering I was ready for my insurance to just total it I was very shocked and thrilled when I received a call from the shop manager. They were able to fix it and even find parts for that old SUV. I even asked him what could have happened and he was very professional and helpful. They had to order the passenger side running board and installed it a week later but that little blue Equinox is still ticking and drives like new now! You could never tell what it has been through and I cherish all the good memories still. This SUV is still being driven without any issues and has been maintained since it was purchased with 190 miles on the odometer.Thank you all so much for your hard work. I really appreciate getting it back like a brand new Equinox all those years ago.Sincerely,Sarah Adkins

This is the first time I have had to take my truck in to get service work done and I will have to say Christie Cook has gone above and beyond. She is very professional and made the process very easy! Thank you very much Christie! This type of service is what keeps me coming back to buy vehicles.

Best car buying experience by far!! We told Jesse what we were looking for and he was so helpful and informative. Gave us a great deal in our trade in and when we told them we had a time crunch to get to our daughters game they got the ball rolling with financing and everything and made it to her game with time to spare. Even let us drive a new truck till ours was ready and even delivered it to us. Jesse has stayed in touch taking care of all our questions and needs. Thank you Jesse for helping us getting our new Silverado Trail Boss! We love it!!!

I was very pleased with my auto purchase from Herb Easley Motors. My salesman, Joseph Morton did an outstanding job of taking care of me throughout the process. He gave great customer service, was very personable, and kept me updated daily on my vehicle. I would highly recommend this young man if you are interested in purchasing a new vehicle. Morgan did an amazing job taking care of all of the finance paperwork! Haz did a great job of showing us all of the features on the new truck! These guys were all awesome to work with! They are a very friendly, knowledgeable and helpful crew! Thank you all for a great truck buying experience.

The Folks at Herb Easley made my truck buying experience amazing! Juan my salesman was very friendly and professional, he made sure I got everything I wanted and needed! Also the sales manager Dylan made sure I get the most for my trade and the best deal on the new truck! Morgan in finance was also very friendly and professional, he answered all my questions and made the experience my best yet!! Highly recommended for you vehicle needs!

A great place to buy a car. From sales to financing the whole process was painless, and quicker than I thought it would be. All the staff was kind and pleasant to work with. Will definitely buy another here! Also Nelson was very helpful and gave us excellent customer service and go above and beyond for his customers.

Went in with doubts about buying another vehicle due to payoff on trade in, low down payment and low credit scores. They got it done! Got top dollar for my trade, got a much nicer vehicle with manageable down payment and payments not much more than current ones. John was very patient, in answering my questions and he was honest, a rarity in todays used car sales force. Overall very pleasant experience.

Best experience ever buying a vehicle! Thank you so much Tanner Maples! Highly recommended!

Wow, in and out in 2 hrs. No hassle financing. B Allen is the most amazing sales rep I have ever seen. He is detail oriented, strives for customer satisfaction and will go the extra mile for you. Come see BA today!

Wow! Such a turnaround from a few years ago!. Use to be a creepy atmosphere and just felt all wrong for a dealership. Now its great! Jesse Hail did an awesome job. All we had to do was sign papers when we arrived! Great job guys! Oh ya! You also get HERB EASLEY PROMISE FOR FREE. L-I-F-E-T-I-M-E Powertrain warranty! Even on used cars I think!.

I purchased a new vehicle and process was as easy as Ive ever experienced! After that purchase, the service has been great. The $10 oil change and Herb Easley promise is totally worth it! I had one issue and within minutes had a manager call me and get it right. Will shop there again for sure!!

My wife and I purchased a 17 Ford Explorer back in October and could not be happier! The reason for the review is I recently purchased a 17 Ford Mustang from a separate dealership and wish I had waited for Herb Easley to procure the vehicle for me. 6 months have gone by and I had forgotten about how good of a dealership Herb Easley is. We we able to get the vehicle we wanted, with the options we wanted, all within our price range. We weren’t just a sale at Herb Easley. Customer service was their absolute priority right beside communication and that I could not be bigger on. Out of the 6 vehicles I have purchased from different dealerships, this one stood apart far from the others. It was truly a pleasure buying a vehicle from them, simple smooth and easy. Good people, good leadership, and exceptional business. If I could rate it higher than 5 stars I definitely would!

I purchased my Atlas in October and absolutely love it! Chad has been the best manager to deal with, BA Allen was a very confident and informative sales person and now my first experience with the service department was excellent! Thankful that Ive had a great experience and enjoying my new SUV!

Great experience. My service issues were completed in a timely matter. Would definitely recommend and will be back for future service issues.

Bought two cars from there this past year. Great experience all the way around. I would highly recommend anybody to go there they were great from the beginning all the way to the end. Won’t be going anywhere else. Everyone go see them you won’t regret it.

The reason I’ve been buying vehicles for my whole family and ministry from Herb Easley Motors for 25 years is simple... integrity. I’ve always gotten a great deal, they have incredible service AFTER the sale, no high pressure and the team is a bunch of great folks. When my wife broke down and I was out of town- they showed up. When my daughter was in hospital and I needed a rental- they showed up. Herb Easley Motors will always have my business. Exceptional dealership.

Didnt plan on buying today and just couldnt pass up the deal. Rocky was like dealing with a good friend. Everyone that helped were great. I have dealt with Herb Easley before and as usual they treated me like family. I will definitely be sending folks and I will be back

A great place to buy a car. From sales to financing the whole process was painless, and quicker than I thought it would be. All the staff was kind and pleasant to work with. Will definitely buy my next car here!

1st time Ive had fun buying a Truck!!Looking forward to great service when its needed. Fun bunch of Guys!!👍🏼

I was greeted right away and was in and out with oil change and tire rotation with in 30 minutes and the service manager Tommy Gonzales took great care and answered all my questions… This is what keeps me coming back and will be purchasing a new vehicle again from there… thanks guys!!!! Awesome service

Great service! I told the salesman I wanted a Jeep Wrangler in good shape in my price range and they called me as soon as the Jeep hit the lot and I drove it off the lot next day! Service department regularly cleans the Jeep up for me and I’m always happy with the results!

Herb Easley Motors lied to me twice. I attempted to purchase a used vehicle at Herb Easley Motors in May of 2021. The business agreed to redo poorly done window tinting prior to purchase. I placed a deposit of $500 on the vehicle to hold it. I was told the window tinting had been redone and returned to the business a few days later. The window tint had not been redone and, on top of telling me otherwise, the business had no intention of informing me of this. I then said I would take the vehicle as-is, but when negotiations failed, I requested the return of the $500 deposit and left. I was told the next day that the deposit had been refunded. I waited a week and two days for processing, but after no refund was received, I called and was informed that the deposit had not been refunded. This businesss local nickname is Herb Sleazy and I found that to be accurate.

Great service. Tony Veretto worked extremely hard to get us a deal we were happy with. Go see Tony if youre in the market for a new or used vehicle. Thanks again Tony.

Mike Miller was very friendly, not pushy, answered all of our questions, and was knowledgeable about our truck. He listened to our requests and found us the best possible deal. The whole process was fast and simple. We will definately buy from Mike and Herb Easly again!!!

Great service got the truck I wanted from Rocky ask for him tell him Herb sent you

I dont know much about the place seams to be a good pkace to buy a new car or used

Michael Miller was a great salesperson… he did amazing job getting me into a vehicle I absolutely love. His help was greatly appreciated… ⭐️⭐️⭐️⭐️⭐️

I just purchased my brand new Volts Wagon Atlas and could not have accomplished that without the patience and help of Chad and BA Allen! They were so great in explaining everything to me from the financial aspect through Chad to the car details and specs through BA. they were even so kind with helping me keep my kiddos comfortable and occupied as well. I was very intimidated being that I had never been to a new car dealership before but they made things so easy! Thank you guys for all of your hard work and patience!

I had an accident and needed a new vehicle. Herb Easley Motors got me exactly what I needed and quickly!!! The customer service here is 5 stars!!! You should definitely buy your next vehicle here and tell them Christie sent you :)

My wife dropped her traverse off for a normal service, oil change ect yesterday. On the way she was alerted to a low tire. She told the person she dropped it off with and said it was like she was ignored. I picked her up to go to lunch. Service dept calls and said the car was ready. I asked if the tire was repaired. The guy I was speaking to started stammering and told me “ oh was there something wrong with it”. I told him that the low tire warning had gone off on the way to the dealership. He assured me it would be looked at and they would air it up. When we got there I asked the lady behind the desk if the tire was repaired and what was in it. She tried to fill me a line of the outside temperature causing the drop of tire pressure. ( this would be true if it wasn’t the end of July and 100+ degrees out which causes pressure to rise). Sure enough my wife goes to get in the car today and the tire pressure has once again dropped to 25 pound. They was told three times about a low tire and chose to ignore the customer.

We had the best and easiest experience with Herb Easley Motors. We are from out of town and found interest in a vehicle that they had. Kerry was amazing he handled everything over the phone. We told him want we wanted and he the deal done within 2 or 3 hrs. We headed up there and picked up our new truck and was out of there and back on the road within an hr. The whole process from start to finish was the easiest best experience Ive ever had purchasing a vehicle. Will definitely alway be returning of any needs in the future. Thank you guys, yall are awesome.

Purchased a 2017 Hyundai Sonata Vehicle from Herb Easley in January 2021. In Late February we noticed excessive vibration while driving the car. We contacted Herb Easley about this issue. With the Herb Easley promise they did not hesitate too have there mechanics do a thorough diagnosis of the car. The result was a rear axle replacement. They fixed the problem with no hesitation or expense. Thank you Herb Easley for your great Customer Care and Service.Danny & Monica Kidwell

I liked that when I walked in, Rocky met me and didnt interrupt me when I told him what I wanted. The whole sales staff was great and worked in a sweet Military Discount as well. Thank you for Thanking me for my Service!

Good here late yesterday, so they couldnt finish.

BA was so helpful when I was looking at cars and so knowledgeable and Morgan helped me out as well being a first time buyer!!!! Will definitely come back and definitely recommend!!!

Dedicated and kid friendly! Jason aka “Mr. Fedora”, Jerry and Jack went above and beyond in assisting my husband and I. I first showed up and they didn’t have anything I was really wanting. Jason did not push me into something I didn’t want and said he’d call if anything came in that he thought I may be interested in. I left and not even 2 minutes later, he calls me to let me know they may have just received the perfect vehicle for my family and even better, in our price range. He was right because we walked out of there as the proud new owners of a 2018 Chevy Traverse! They did everything in their power to make this a great and stress free experience for us - even entertained our 3 children while we did paperwork. Couldn’t be happier! 10/10 would recommend!

I’m very disappointed, this my first car ..I’m doing payments on a Kia sole 2014 car & my motor gave out. I had the herb easly promise too & they don’t want to help me at all for a new motor that was said they would cover it for free with the herb easly promise . I really don’t have the money for a new motor that is 5000 & I don’t have transportation to get to where I need to work . Very disappointed.

Love my new car! They worked with me very well.

Ive been going to Herb Easley for years. Ive bought numerous cars there and get my vehicles serviced there. Yesterday, I bought a 2020 Chevy Blazer, for my wife, from salesman Juan Sandoval. He was very responsive, professional, knowledgeable, and willing to go the extra mile to answer questions. I highly recommend him and Herb Easley if youre in the market for a car.- Jason Sypula

Had to take my car to the body shop for pointless dent repair,, the body shop guys were great and informative in fixing my dents, the manager Addison was great in working with me since I didn’t purchase my car there. My car looks great and would highly recommend any body work to be done by them. Thank you

Great experience. The service Mgr. Mr Tommie Gonzalez is very helpful.

Juan and Jerry went out of their way to get me into the vehicle I wanted and in my price range. As a first time buyer, I was very nervous but they made it so easy. I love my Dodge Journey! I recommend Herb Easley for your next vehicle purchase!

I have purchased several vehicles at Herb Easley in the past and have always walked away with a great experience. They go the extra mile to find me just the car that I need at the best price possible.

The service department is awesome they picked my truck up and delivered it back to me.

A huge “thank you” to John Cerda, Morgan Powers and Haz Brasfield for making my car buying such a pleasant experience!! Professional, courteous, caring are just a few words to describe these gentlemen who are very good at what they do at Herb Easley. So far … I love my new Mazda CX-5. I highly recommend this dealership for car purchases.

Love my free car washes and 10.00 oil changes

I’ve had to take my truck in a few times for different reasons. Each visit is enjoyable and easy. Lupita has been very helpful and makes everything simpler. Herb Easley is lucky to have employees like this.

Took forever (4hours) but amazing service and frreeee popcorn 🍿

They were great as usual. Rocky, Luke and Jerry are always nice, accommodating, and professional! I always appreciate the help they provide when we come in. The Service Department was spot on today!

If you are in need of service for your chevy, I wouldnt hesitate to take it to the Herb Easley motor service department. If you do, ask for Christy. She is the best at making sure you are taken care of and all your questions are answered. I know from personal experience if something isnt right they will work to make it right. I highly recommend Christy in the H.E. service department.

Joseph Morton and the entire sales team are absolutely amazing!! Great customer service and they do everything they can to get you in the car you want!

Outstanding Staff! Will go out of your way to make you fell welcome at the dealership and that your experience is top notch! Ryan and the team are the best in the business!

Tanner Maples, is a great man!! All I had to do was sign and drive, everything was done over the phone while I was at work. Morgan in the finance department worked his magic on the interest rate and a payment that was out of this world.

Attentive, dedicated and friendly sales team in all departments! Service & Parts department have the best team from advisors to mechanics to managers in the area! The body shop is tremendous with their customer service as well!No better place than this to have all my vehicle needs taken care of!

Tony V. helped us purchase our first Chevy Equinox in March 2020 just before Covid-19 shutdown. Juan S. just helped us in March 2021with our purchase of another Chevy Equinox. The customer service is impeccable from the time you walk in the door all the way through the finance dept. and driving off in your new car. Juan has been unbelievably helpful, patient, and caring about our purchases. They follow up every month asking if there is anything we need, etc. Haz is so great at explaining our purchase and detailing all of the features of our new vehicles when we purchased them. Keep up the great work, HE. We will be back for sure!

Really great place had super nice customer service!!

I had my 2018 Equinox detailed on March 31st. They did an amazing job 👏. Everyone I spoke with was very friendly and very helpful. Thank you for that💖

Just bought 2 new vehicles here and got great service and the best deals anywhere!

Very friendly staff with a great service department. I will definitely buy all my future vehicles at Herb Easley Motors.

Jason Mr. Fedora Jinks, Jack, and Dylan were amazing to work with and worked with me to be able to buy a new car. I highly recommend coming here to anyone interested in getting a new car.

My engine went out in my truck while I was stationed near Witchta Falls TX area. I was recommended from another maintenance shop to let Herb Easley Motors check out what was going on with my truck due to it possibly being a warranty claim.From day one Ms. Christie Cook at Herb Easley Motors received in my vehicle and within a few days had diagnosed what was wrong with my vehicle. She followed up with me every step of the way and received in all my parts and made sure everything was good2go and was in constant contact with me from start to finish and with the technicians working on my vehicle since I wasnt able to come into the repair facility until repairs were completed.Ms. Cook made that process less painful and gave me a couple different options and was patient with me and my requests every step of the way.I appreciate everything that was done to help me get back home for the holidays to see my family. When everything got completed my engine was done correctly and ran just like it did when I first got it. I would highly recommend Herb Easley Motors to take care of any of your maintenance needs major or minor repairs 🙂. Thanks again Ms. Cook!!! 👍

They did everything in their power to get the deal exactly to my terms good job

Extremely satisfied with the honest professional straight forward customer service throughout the car purchase process. Salesman John Cerda worked with me to get me in a car that was affordable and satisfied me overall. Final results exceeded my expectations John, Jack and Jerry did great work and i will definitely recommend Herb Easley pre owned to my family and friends

I would commend this business on OUTSTANDING customer service and quality workmanship! Your business etiquette is superb and your customer loyalty I am certaIn shows that! I give a 10* from start to finish and circle back follow-up!!! When and if I am in need of service on my vehicles in the future I will be a returning customer as well as recommend to others! THANK YOU Lupita you are true ⭐️

Herb Easley hosted us for a pet adoption event. Was very nice of them. Provided hot chocolate and donuts, and had 2 food trucks there too

I wanted to say thanks to Dayton who sold this GMC Sierra. It drives real good and Misty absolutely loves it. She is showing it off to everyone. We will be back down there to purchase another in the near future. Thank you very much for selling us this vehicle

Nice guys but they will follow you in the lot. Also, not a lot on the lot

I will say purchase went smooth, I was initially very please with my purchase. I purchased a 2019 Chevy 3500 HD in very good condition with remaining factory warranty and included the HE promise and a lifetime warranty on drive terrain. All great I thought. I was told it went through the GM multipoint inspection and everything checked out. Now 6 months later and 5K miles my truck is setting in a dealership in another state and needing almost $6,000 in repair just to get the tires to roll again.I contacted HE for support in helping with this $6000.00 to get the tires rolling again. A insulting $790.00 dollars was offered and no other support. So 6 months after buying a beautiful used vehicle from this dealership I am stuck with a almost a 5K mechanic bill, half of a towing bill almost $500.00 and no dealer support to say.What happened to my Diesel truck with 70K miles? A very high level explanation provided to me from a very understanding dealership was, the emissions particulate filter malfunction causing back pressure bursting the boost hose to the intake, at that point the truck stopped dead in its tracks with my three horse trailer and horse in tow. Emission not covered under factory warranty after stated mileage. I asked for support and splitting the cost and was denied. By the way my truck has 100K factory warranty still in place but coverage is limited.My experience with this dealership in the end is not good and if you buy a used vehicle from HE make sure you understand support will be minimal. I am now questioning the HE promise and the lifetime power train warranty that was one of the high points from the sales man, it almost feels like its just words. Now looking back they were only out to make a sale not to keep a customer. Remember buying a vehicle is much more that just how the sale goes in the beginning. When your miles from home and need your dealer, this one will leave you standing and on your own.

So im gonna start from the beginning. We had a Buick that was having mechanical issues. We took it too another dealership and after 2 weeks of no help it was given to these folks here at Herb Easly. Christy was the absolute best service manager anyone could hope for. She was very helpful through the entire process even with talking to the 3rd party warranty company. Fast forward a couple months more issues with the Buick. This time Tommy was to the rescue and got it all squared away. Durring this time we had begun the search for a new vehicle. Several dealerships turned us away at the blink of an eye. We stopped into Herb Easly and spoke to Flynn. We after hours by about 20 minutes, but he was still very eager to help. It took a day or two and it looked rough. Then Mr. Steve came to the rescue. That man went SOOO far above and beyond I cant even explain it. Made calls, sent emails, performed magic. He was able to get us into a 2021 VW Tiguan. Sooo awesome, but thats not all. We have a 19 year old son. He fell in love with the car. So here we go Flynn started but had a needed vacation. Nelson came in to finish. Yet another awesome employee. Steve pulled through but we had a snag with terms. Most places would say kick rocks NOT HERB EASLEY. Here comes now a 5th awesome guy Chad. Got my son in a wonderful new 2021 VW Tiguan. We are now customers for life and I will never use another dealership again. These are the hardest working, most honest, down to earth people. CANT SAY HOW AWESOME THEY ARE ENOUGH. I also read a negative comment someone had about inventory, let me tell you, they didnt have my sons car there, but they sure got it in fast. These people are great. Everyone go get a car, Truck, or SUV from them!

Best place to purchase a New or Used vehicle! Service department has done a complete 360 from what it used to be! Soooo much better to do business with HE now!!

Ive bought several vehicles from Herb Easley and have enjoyed them all!

Great Dealership and Charles is the best of the best sales. Everything was on time and as promised

Hit up my man nick he got me in and out in no time at all painless experience !!

Great team. Great place for service. Plus $10 oil changes.

Great customer service, easy process, and friendly staff!

Great service! Christie was helpful and kind through the whole process!

Fast and friendly service!!!I took my vehicle in for some body work and the body shop manager went above and beyond to make sure I was satisfied with the work.My vehicle looks new again thank you for all your hard work.

The bodyshop always gets us in quickly! Lupita is amazing she listens an always gets the job done correctly an always has a smile on her face! Best place to take your Vehicles to.

This is a small town dealership in Wichita Falls Texas this place does not have a lot of cars and trucks. In my opinion this dealership is no good where Im from there is luxury and here I stopped by to look at a couple of cars and they were cheap cars where Im from in Dallas its big big cars nice cars luxury cars and big money cars and people have bigger money and these peoples cars suck and the Juan gentleman was a good gentleman but he was like an average person.

Whent to get an estimate no hasle they give me good service

Got great prices on 2 rides today at Herb Easley motors Wichita falls Texas. 5th ride I have bought from them.

Caleb was a great sales person. Easy to work with.

Great friendly service! Took care of all my needs in 1 afternoon. I do believe I am a lifetime customer!

First off, I’ve never been a Chevy man, so I never thought I’d be doing business here. Secondly, since I’ve been in WF for a little more than 3 years now, I’ve heard “not so great” things about Herb Easley. Could’ve been different back in the day, but now, I don’t see myself buying anywhere else!! What a great experience my wife and I had with Jason Jinks (Mr. Fedora), Rocky Young the sales manager and Jerry Yaggi in finance!! I am just blown away by the patience, honesty, kindness and overall professionalism that these gentlemen showed us. Even the staff that we weren’t dealing with, greeted us with a smile and offered to help with anything we needed. For the consumers reading this review, please give these folks a chance to earn your business, you won’t be disappointed!!! This dealer will change your mind about Chevy’s!!

I want to thank Lupita in body shop for making the process so easy. She is professional, attentive and very responsive.

The staff at Herb Easley go out of there way to make sure you are taken care of and get the vehicle you want! Will definitely continue to do business with them in the future

Great place to purchase a vehicle

My fiancé and I came into the shop because of an issue with our DEF fluid. Tarryn, Ricky, Roy, Tracy, and everyone else we came in contact with were soo amazing and welcoming. We were so impressed with the customer service and how quickly they worked on our car. They ran a bunch of tests and fixed the issue with no problems. I would absolutely RECOMMEND this shop to friends and family! If you are looking for a RELIABLE/HONEST auto body shop/service center, this is it :)

Rick helped me get a new key for my car and made the process so fast and was very patient and understanding!

We have bought 2 cars through Herb Easley. We recently suffered a house fire and one of our vehicles were lost along with our home. We called Herb Easley and talked with finance who stated that we purchased GAP insurance and that they would handle it all. Fast Forward about 3 weeks after our insurance paid the vehicle off and now we were told that we handle everything with GAP. So we have been scrambling to get it all together and get GAP taken care of which Herb Easley dealership has made an absolute nightmare. We can never get through to anyone on the phone we just get voicemails. Nobody ever calls back we have been trying to get an answer from Jim for days with phone calls and emails and even leaving a message with the front desk with absolutely no luck. We try all management and still no luck. This is a huge problem as it is delaying our closing date of our house until we can get this taken care of. We live about 2 hours away being a military family it’s not easy to drop everything and drive up there to get an answer and explanation out of them. To say the least we will never purchase another vehicle from them as they are only helpful and answer when your buying from them not when you need them to hold up to their word and do their job. If it’s no commission in it for them they do not care!

Ronny & Tommy are doing an awesome job here!! Took complete care for my car today!!!

Had an issue with one of the service team members. Spoke with Michael Williams service manager who went above and beyond taking care of me and my issue also apologizing for any mistakes they may have committed.

We’re working on our credit and they were able to help us get into a vehicle that’s big enough for our family size that was in price range. With no hassle. The location on Jacksboro highway did a great job of helping us— except for the only lady that works there. She had a nasty rude attitude towards us the day before when we went to look at their inventory, but the guys there were very helpful and professional which made up for her unprofessionalism. After we purchased our vehicle we had an issue with the car and had to take it in to get serviced/ again the lady was very rude and didn’t want to have our car issues addressed, which was a week or two out from purchase- the guys took over and got it handled free of charge!4 months after purchase, there was an incident and our car was backed into. We chose Herb easly body shop since we were familiar with Herb Easly and they did EXCEPTIONAL!!!! The body shop manager was professional, answered all our questions and got our car back in tip too shape and even cleaned the inside and outside of our car and had it ready for pickup. Lupita at the body shop front desk is so helpful, knowledgeable, professional, and very kind and welcoming. Our experience with Herb Easly had been a pleasant one and the rude experiences with the lady on Jacksboro highway have been overridden due to the exceptional treatment we’ve encountered with everyone else.As for the lady— she definitely needs to be fired as she’s very mean and rude. Her best interest isn’t for the customer or the business she works for.