Ty is a great asset to the company! He’s always very friendly, professional, and goes the extra mile to make the customer happy. I always have pleasant experiences with him when I maintenance my vehicle. He deserves a raise!

Ty at the service department was awesome! He was super helpful, very nice, professional and prompt. I had to go back to dealership a couple of times and he was great every time. He made things much less stressful for me. Exceptional customer service!

Ty and Chris were extremely helpful, I had a huge dilemma regarding my sunroof malfunctioning, not only were they both patient, professional and attentive, they were also extremely kind. Ty was insightful and Chris was super nice, they truly define world-class service and I vote they get MORE company stock shares because of their generous and tactful approach to customer service.

Last couple of oil changes and tire rotations it has not gone good. On the first they over inflated the tires by 10 psi which I didnt find out until 6000 miles later. The last one they said they rotated the tires but they didnt. They also spilled oil on the engine. Furthermore, I had to make a trip to the dealership to schedule the appointment because over 2 days I made 4 calls and all went to voicemail. When I checked in my vehicle for the oil change I told the service writer about the phone not being answer and he responded non chalant, I not surprised, Im the only one here.

They have had my truck for over a week after I made an appointment to drop it off 2 weeks ago. Can’t even get a hold of them and can’t get any answers as to what is going on if anything. Basically, they stole my vehicle. Don’t drop your car off there! They can’t handle it.

I have used Medved Service for our Cadillac twice and had poor experiences both times.In the first case, I was told that an oil change would take 2-3 hours. About 5 hours later, I was told that it was complete and I was offered a car wash (Im not sure if this was a result of the delay or just normal service.) Figured I might as well take it and thought it would be no longer than 15 minutes. Roughly an hour later, my vehicle was still no where to be seen, and I couldnt find anyone to sort out what was going on. I was then informed that it was still in line for the car wash as they only had one tech working. Finally got my vehicle as is and left immediately.During that oil change, they inspected the vehicle and found that it needed brake work and new shocks. I called in with that estimate to schedule service about a month later. I arrived for my appointment at which point I was then told that the shocks were on indefinite back order and they would not be able to complete the work that day nor at any predictable point in the future.So between these two issues, youve wasted about 8 hours of my time. I choose to take my newer vehicles to a dealership instead of my local shop because I expect more professional service and features to save my time. No loaner/rental vehicles available, no vehicle pick up available, couldnt schedule my second appointment online. I will no longer be patronizing this service department.

Typical Big Box car dealership

Dean told me they were the best place in Denver to take my Hummer H1. Asked for an oil change, replace a leaky seal in my tire, and swap out the ignition cylinder. They asked repeatedly for me to do a $3600 12,000 mile that had just been done for 2k. Was told three weeks should be more than enough. FIVE MONTHS later they may have replaced the oil but it was low on the gauge. I still have the same oil filters. Somehow 4 seals and 2 disconnects had gone bad at the same time on my tire and they made sure to charge me the 3x mark up for all the parts I did not need. I did not have new disconnects when I checked. The final knife in the back was they said it was impossible to get a new ignition cylinder. (A part readily available) charged $152 to tell me a lie... Stay away from this place. After a month my tires are now doing the same thing. For a total of $1200 Doug has not been able to help or explain how things have gone so horribly wrong.

Ive been coming here for over 10 years. The people are kind, I usually talk to Joel. The service is good and fairly priced. Ive never had any problems from them!

They took great care of me and the service was super fast!

Great group in new ownership and management. Seamless experience thus far in sales and service.

Honest people, fair pricing, and great customer service. These guys are fantastic. I was very hesitant to take my vehicle to a dealer, but I had to have some warranty work done. 5 years later, I wont trust anyone else with my vehicles.

Brian is great and really helped us out in a pinch! Thanks again y’all!

What a poorly run service department all around. I try not to use service departments because I’m not all that interested in being up charged. But I bought my truck and the warranty at Medved, so when it wouldn’t start in my driveway I decided I would give them a try. Well, that is the last time I will do that. First I spoke with Susan. I let her know my vehicle was dead in my driveway and that I wasn’t sure what to do because this is currently my families only vehicle And I wasn’t even sure what to do because I had never used my warranty before. Instead of offering to help, she quickly told me I needed to call the warranty company and have them take care of it. So, I did all of that. Then called Susan back, I let her know I had set up the tow and it would be dropped that same night in Wheatridge, at that point she rudely pointed out she didn’t even work in Wheatridge and that I needed to call that location. Once again no offer to help, not even an offer to connect me to Wheatridge. Nope just call back and go through the whole thing again.So I did, once I got to the Wheatridge location I reached Brian. He could not have been in a bigger hurry to get me off the phone. He said I’d have to wait “a while” if I wanted my car looked at there, or it needed to go to Castle Rock (50 miles away). He then told me I could just take my car to another mechanic if I wanted to get it done.I used to work as a service advisor for McDonald and we were taught to treat every customer great, I see the same thing is not encouraged at Medved. So needless to say, I am taking my vehicle somewhere else and we will not be buying our next vehicle from Medved.I really wish I could give this zero stars because this service department was absolutely worthless.

Had extended warranty work as well as recall done on my 2015 Silverado and had a great experience. Repairs were done timely and no overcharge

WILL NEVER GO BACKI made an appointment to get an oil change on m y new F250 purchased at Medved. When I checked in they said a tire rotation was part of the service so I agreed. I was the 1st vehicle there at 8am they said it would take an hour. After 1 1/2hrs I started watching my truck on the rack. No one was working on it. I asked at the service desk what was taking so long. They said it was almost done. I then watched the mechanic tighten the oil filter with channel locks???? 2 1/2 hours later I had my vehicle back and Im not sure the tires were ever rotated. TERRIBLE service!

I had to take my car 2016 Chevrolet Spark in to be serviced I was having a few problems they also said there was another recall on my car which they fixed while I was there so I did not have to come back that was great they also will offer you a ride home if you live in the area I lived a little too far great service

Its a shame people only post if they feel it was a negative experience.My last 3 vehicles were purchased and are always serviced here. I always do my homework and know what the costs should be. Ive never had a problem getting good service and a good deal.

I have always gotten great service from their service department. I take my car to them always! Very friendly staff and good about keeping everything running smooth. Thank you!!

Never left a place feeling so taken advantage of before. Got a price over the phone of a used 2011 Chevy Silverado. When arrived in person I brought in person I brought all documentation to show proof of being a Military Veteran for a possible discount. I was given the discount however the price of the Truck that was quoted over the phone was now not accurate & the price went up $5,000.00. Shame on me, Should Have Left Right Then. I purchased all the extra warranties that I could because I new something wasnt right. After a rain storm washed away all the cover up cosmetic damage, reality hit. I was Taken For A Ride & Fully Done Wrong & Dirty. Also after driving the Truck for 2 days the stability light & traction light came on & displays to service items. I have yet to be called back or contacted to have the Truck looked at. Yep $30,000.00 wash out. Be Careful. They are shady & will Do Anything To Get That Sale.

I bought a new Silverado from Medved 2 months ago and it has 5k miles on it. It has been making a clunking noise in the rear end since the day I drove it home. I have tried to take into the service department twice. The first time they could not get to it for 3 days so I took it elsewhere. Today something broke in the rear end and this time they cant look at it for a week. This is my work truck, I bought a new one because I cant afford for it to be down. Medved makes no effort at all to help one of their customers, just (sorry, we cant help you). I wish I would have purchased it from another dealer. Lesson learned. This was a great dealership in the past, I am not sure what happened to them but do not expect customer service after the purchase. I remember when they would bend over backwards to help their customers.

They dont treat you like family. All they want is your money.

Courteous service, fast and friendly people.

Excellent service and very friendly

Great service and on time.

I will never buy a car from Medvedev again.

Worst place to buy a car...7 months they send you to court .... Dont but car from this place....

Awesome.

Rude customer service tried to get help over the phone could not get anyone to respond. Went in to ask a question about getting my brakes fixed could barely get anyone to even look at me. Never going here again!

Best Dealership in the state