We purchased this set a year ago this month and it is already saggy and the fabric has runs in it. When we have tried contacting the store we just get the run around and nobody has helped us. We also contacted the warranty company and they do the same thing. My furniture should not look like this after only a year. I am very disappointed ☹️. And even more disappointed in the poor customer service. This is not how to keep customers.

I bought the sectional for $298. Couch came with no paperwork or directions and I believe I got the wrong legs for the ottoman of the couches. I’ve only had the couches for a week and they sink all the way in to the springs. And the cushions continue to move forward. The fabric of the couches also give me rug burn. Biggest mistake buying from American freight just go somewhere else. I think I got a very used couch. What it’s going to cost me to make the couch comfortable I could have went elsewhere.

Great selection, Great prices, and helpful staff. I would definitely recommend shopping here. I needed a new fridge and wasnt having luck at the big box stores, so I was thrilled when I found one here for a great price.

This isnt my regular appliance store, but it will be from here on out. Staff was super friendly and knowledgeable about their products and there functions. Store Manager was very adamant that our needs were met and overall made my buying experience quick and easy!!!!

This was my first shopping experience at American Freight and I was very pleased. Our freezer died and we needed an immediate replacement and American Freight came to our rescue. Other local retailers were quoting product deliveries several months out as they had no inventory but American Freight had the freezer we wanted in stock and for a lower price than the competition. Thanks American Freight. We’ll be back.

The wonder lady helped us out tremendously on our dryer this evening thank you so very much

I have been into this location several times and the customer service is outstanding. The associates are very knowledgeable and willing to help

New to this area and found this store. Customer services are excellent and easy to work with Wesley. He helped us to choose the right mattress based on our needs.

Easily able to order online and pick up items. Help loading, and staff available even during inventory which can be difficult for some stores. The dishwasher we bought functions great!

The sales lady was great, she was working really hard to help people with not having enough help.

Its was a good experience store was clean organized lady at the desk was friendly no complaints

Helpful staff with products you can get soon.

Had a problem with the chest freezer I bought, but Lori was able to help resolve the problem. The freezer works perfectly now. Thanks Lori

I am updating my review to reflect that after I posted the initial review below, the manager of the Westminster store contacted me & went out of her way to contact the corporate office on my behalf to get my refund processed immediately.. Her help was invaluable & she demonstrated excellent customer service..This review is based on the national company, not a particular store. Ive had an awful experience: I ordered combo microwave wall oven online on 8/15/20. The ovens were delivered end of Sept, but had been damaged during transport, which the driver appeared to know but delivered regardless & didnt inform me or give me right to inspect or sign for delivery. I was told that items would be picked up & credited then Id have to re-buy. I went through the entire process of return, credit & reorder. My reorder was 10/14/20. The delivery was delayed for approximately 1 month without explanation or communication & my oven was completely lost for a couple of weeks. Then oven delivered 11/14 but was wrong unit and also appeared to be a new model oven combined with an older model repaired/refurbished microwave. I had ordered & paid for new unit. I was told by customer service that I had to exchange if similar model was available. The incorrect oven was finally picked up on 12/5/20, still no refund or exchange processed as of today. Ive been talking with the helpful store manager the entire time. He has emailed their main office several times to process the transaction but nothing is happening. Ive called customer service several times but get nowhere. It has been over 4 months of dealing with this & the customer service has been awful.

Had the most awful experience here today. My mother and I had tried to purchase a refrigerator on Friday, unfortunately their system was down and they couldnt take payments. The tag was removed from the fridge and our name and phone number written on it, in order to guarantee that we could pick it up first thing in the morning on Saturday and no one else would be able to purchase it. We returned on Saturday morning, 10:30am to pay for the refrigerator and pick it up, and were told that another customer was going to purchase it and they would not honor their word. It was not our fault that we were unable to pay for it the day prior, their system was not working.The manager and employee were unapologetic and with an awful non-customer friendly attitude, they couldnt have cared less, we almost felt discriminated against for being Hispanic. I hate to throw that word out there, but theres no other way to put it.Corporate needs to definitely check on their employees, and the way they treat their customers, because this is not the way it should be done, maybe some retraining needs to get done. If theyre already selling the fridge with the tags that had our name and phone number on them to someone else; a call wouldve been appreciated so we didnt have to drive 40 minutes in vain because of their ineptitude.

Nothing in stock, no one was helpful. It wpuld have been fine if the website didnt make it seem like this was a fully stocked store. Long drive for nothing.

I went to American freight and found a mattress that I love for a great deal. Plus they had it in stock. They helped me load my truck up and I was sleeping comfortably the same night. Thank you again to Lauren and the rest of the staff for making this a easy process.

Lori at American freight which used to be Sears outlet was so gracious and kind and helpful for me today. I am a handicapped woman and she made sure that I was very comfortable and I was very secure. She went out of her way to help me with purchasing a new dishwasher. She also helped with finding out if pick up and instal were a part of my purchase. She was excellent and needs a raise! The whole team was fantastic in helping me immediately and joy to work with!

Lori was a pleasure to work with. I was in to see what was available. Lori said a shipment is due in the next few days. Upon my return, to my amazement, the exact model I was looking for (backordered for 5 months at Loews and 2 months at Home Depot) had arrived, at a price that was 38% less than the competition (Unbeleivable but true!). The Sale took all of 30 minutes, purchased 3 year warranty (great plan), delivery next day (no hiccups). Made my daughter and wife very happy, also me! Thank You American Freight and Thanks you Lori!!

Chris and Jacob were awesome. One of the best experiences I’ve had here.

Lori and team were great. After a complications with our first refrigerator, they were there to help handle our issues. Making the the transition into a pleasant and effortless. The expierence was welcoming and I will refer this store.

Applied online reviewed what sofa we wanted. Once we arrived seen the furniture we brought our own trailer. We were in and out within 15 minutes. I would highly recommend, we will definitely be coming back.

We just moved out to Colorado and this is our first furniture set we have bought. Everyone was very nice and helpful. I would definitely recommend you coming here to find your home needs. Thank you!

Terrible with me and them. They sent me a very old, used dirty, moldy dishwasher and came after it but No replacement or return of money. I wouldnt do business with the. I am going on 8 months now. When I call I get corporate is working on it, so they are really stupid or very slow. If you need return or want money back seems they are thieves.

We wanted a gas stove on sale. Drive up there and its DAMAGED! WTH! Wish ad would of noted that. On sale = damaged goods!!

Buyer beware that list prices at American Freight are not accurate based upon my research. I was told the scratch and dent products were marked down 40 to 50% from list price by one of the salesman.The LG 21.8-cu ft French Door Refrigerator with Ice Maker (Stainless Steel) was showing a list price of $2500 and a discounted price of $1542. The fridge had dents and scratches on the sides and back. I purchased the unit after being told LG had tested it and was fully functional.When I got home and plugged it in, the unit made a very loud noise and kept our family up all night. I finally got up at 2:30 in the morning and took the dented panel off the back, only to find the fan blade was rubbing on it. This unit was never tested as stated by the salesman. Not only was the fridge not functional, but the fan wouldnt run and was overheating the fridge. This is a fire hazard!To put icing on the cake, I looked up the list cost for a brand new fridge at home depot and lowes. They both had a list price of $1999, not $2500 like American freight had listed on the showroom. They also discounted the price to $1298. I would have been able to purchase a brand new model, with a 5 year warranty for less than i paid for this scratch and dent version without any warranty. Delivery would have taken three days.Think about buying new versus purchasing from this company. I feel like I was lied to multiple by the sales people and their list price was not accurate.David

Speedy service. Delivered quickly.However, they delivered a dented model when we bought an open-box return on their website that was not labeled scratch and dent.They declined to accept our attempt at a return because my wife and I were at work and unable to sign for it. We were provided no proof as to who on our contractors crew signed for this refrigerator and it was not wrapped in a way that protected in during transit.We were also given no proof that anyone signed for it.Dont buy online if you buy from them. Buy from them at the store, take pictures to confirm the condition and compare it with what you receive.Buyer Beware!

I wanted to come and update/delete my previous post. After speak with Lori today an issue with my order cancellation was addressed timely. Lori was very empathetic and respectful to my unique circumstance. Thank you, Lori for turning things around, thats how consumers should be treated from the very start. Thank you!

Wasnt impressed with their showroom staff at all except for one lady who was tact and quite good at her job. The man who assembles furniture and loaded my truck was a consummate professional. Had to change from 1 to 3 star just because of him. Made my day. Good deals here if you can accept scratches and dents.

Very nice salesmen that took good care of us......i would recommend them to my friends and family.....now if i can get them to switch over to being steelers and now we got something.Dan is the name of my salesman......very professional

Larry was very helpful and super friendly!!!!

Very very helpful and patient with us.

I went in the store yesterday and purchased a fridge. Nobody else had anything in stock so I came to American Freight. I was greeted by Lauren who showed me exactly what I was looking for at a good cost and I had my truck loaded up in 20 mins. I would highly recommend this store and especially Lauren the sales Gal.

We had a fantastic refrigerator (at a great price) delivered today we love it! Lori went above and beyond to help us find the perfect appliance for us over the phone, which was especially helpful since we couldnt go to the store due to Covid. I highly recommend American Freight!

Friendly and respectful. Lori (Store Manager) took such good care of me and scheduled a delivery in a timely manner. The delivery guys came in and out without any problems. Highly recommend anyone to shop at American Freight.

If you were wondering, ¿ Where did Sears go ?American Frieght is absolutely wonderful! Especially Ms. Shelby. Took the time, with a lot of patience! Explained each appliance to the fullest of her knowledge, what made her even more Special, if she didnt know, She looked it up.Gave me actual information.Price, Rock bottom prices!Theyre Prices beat Every store in Town.You wont be disappointed 😉

Walked in looking for a dishwasher literally like 3 options. Nobody even asked if needed help and there was 3 associates doing nothing. So i took my money ave business else were.

LaTonya was great!!! She is the Best!!

My family and I had bought a new house and were scheduled to receive delivery of our new fridge purchased through the Outlet the day of closing (a Friday). To make a long story short, this delivery did not happen and we were told they would reschedule us for the following Tuesday. With a family of 3 young boys and 2 out of town guests, going almost 5 days without a fridge would not be an option. Because Sears contracts with a 3rd party for delivery we were initially told we didnt have many options except to cancel the order. That was until Miguel stepped in and went so far above and beyond to not only save this purchase, but to save our future business. Fortunately, we were able to find a fridge that we liked on the floor, bought that one and cancelled the other order. Miguel then immediately helped load this fridge into my truck. And what really, really impressed me was that he found coverage in the store and jumped in his car and helped personally deliver the fridge as my wife just wouldnt be able to help move almost 300 pounds. He spent care and time and held himself to the utmost of professionalism in ensuring we left happy (I guess in this case, he left us happy). I dont know if that follows any type of protocol or broke some rules, but by gosh are we one happy family with Miguel. Oh, and he wouldnt even accept a tip! That is as great a customer service experience as I have ever had... now if Sears can just figure out how to better control their delivery contacts then it would be even better.

I will never go to this place again horrible customer service setup for delivery wasnt delivered didnt know when they could deliver it rude couldnt talk to a supervisor horrible well they did we deliver on Thursday of the supervisor did work well with my daughter no I have not personally bought anything at your store I was with my daughter when we purchased the furniture everything was taken care of as far as we can tell and they did work with her while so hopefully the next experience will be better I do thank them for making things right

Best store in Champaign!

This was awesome. They had the best prices around on floor models. My dishwasher was 40% less than other store prices. I ordered it online then went to pick it up. I didnt even get the phone call out when the guy came out. I had my dishwasher loaded and strapped down in less than 5 minutes after I pulled up.

Staff was helpful, but didnt have a big enough selection of merchandise to choose from.

Nice selection of appliances. Easy to purchase. Read the financial contract before signing.

Lauren Calloway Did more then a job she helped me fulfill my house hold now I can officially call my house a home

Had no idea this was even there! The front entrance is kind of intimidating... not sure why. Also, I thought there was clothes and other items usually found in their other stores... nope. But, the employees were awesome! They didn’t hover or pressure me in any way shape or form... that was really nice-especially since I was the only shopper! The have about 8 rows of crazy good deals directly to the left in the corner. This appeared to be mostly small appliance @ crazy good prices! And as I walked through the store prices on the refrigerators, stoves, living room sets, and mattresses wow... great deals -great options -great employees!

I came across this business on fb; saw good deals. I walked into the store at Westminster location and immediately completed my appliance shopping needs. Staffers are nice and I felt so much good as I left the store. Thanks to Davidson!

I very seldom do surveys but I had such a great experience buying a new mattress today. Huge shout out to Lori for being so helpful. Thank you for making today a good experience.

My purchase did not work out with American Freight but I wanted to compliment the company and its employees regarding their customer service. Everyone I worked with, including the individual working in the warehouse that was trying to help my son and I load the applismvr, went out of their way to help. It is so easy for a company and its employees to provide proper customer service during a purchase but in my experience, it is when things dont work out that employees can be rude and short with customers. I will definitely consider American Freight with future purchases. Thanks again!

Horrible communication. My fridge completely died during this pandemic. Their web-site said they were open. I tried to call to confirm and got no one. I then called the national number and they said they were definitely open and to simply place my on-line order. I placed the order and then got an auto-e-mail saying I just missed them being open (11:30am on a Tuesday). Next I got a confirmation of the order providing a glimmer of hope. I tried to call to confirm delivery and again no answer. So I decided to physically drive to the store to see what was going on. A sign was posted simply saying they were closed for cleaning, but made no mention of how long, if on-line orders were being filled, or any other info. I thought a fridge was coming to help save all my new groceries, but obviously not. Then when I tried to cancel the order the national reps started off not believing me. They even said, we cant confirm they are closed because no one is picking up the phone. I felt like they were messing with me. They finally claimed to issue a refund even though I have no confirmation of that either. I get this crazy situation will result in abnormal operations, but all you have to do is update your web-site, auto-emails, and the national reps! You made a stressful situation way worse. I use to love Sears and have purchased every appliance from them, but customer service is now dead. Why do the national reps have no additional way of contacting a manager?

We ordered a refrigerator online. We received an email the next day telling us it was no longer available and the order was canceled. We order another refrigerator online, we were called the same day and told it had more damage then listed. We asked for that order to be cancelled. We ordered a third refrigerator online and the order went through and it was delivered. I never received any notification that the first orders were canceled although my credit card had been charged. I called the stores directly and was told the orders were cancelled and that I would receive an email within 24 hours and a refund in 5-7 days. I never received an email. I called the stores again and was told the same thing. I emailed customer service through the website. No response from multiple emails to customer service. 7 days later, I called customer service and was told the first order was cancelled and the refund was being processed, this was to take 5-7 days. The second order still needed to be canceled by the store, but customer service would take care of that and email me. Never heard anything. 14 days after that, I still dont have a refund and am now paying interest on my credit card bill. I called customer service again today and was told the group that processes their refunds was having issues and they didnt know how long it would take. I asked for a supervisor and was told no one was not available today. Being that neither of the cancellations was due to an issue on my end this lack of customer service is un-acceptable, as is the interest Im paying. Buyer beware!

We will have to see how this one goes.....went in this weekend to buy some appliances and the process was fine.......the appliances were delivered yesterday and these guys must have had one heck of time with the stairs as they trashed them.......then they left the door off the refrigerator but left it plugged in when they left........I have filed a claim for the damages and I will update as things progress.....Update: Come to find out, Sears outlet subs to a delivery company, who subs out the delivery again to different people.....in the end the delivery company did settle on an agreed amount to repair the damages after several missed or canceled appointments.

Nice place to shop appaliance at most cheaper price.

Great experience today! They had exactly what I needed in stock! Shelby was super helpful. Highly recommended!

Had some issues with my furniture that I bought a couple of weeks ago came to Lori the(SM) and she did right by me and got my chair fixed with no problems 😁 thanks Lori I really appreciate that youre awesome

Went into the store with my spouses uncle yesterday 1/18 not only did Ashley answer our questions she told us about their lease option and ensured us that we were making the right choice by shopping in this store. Both me and my spouses uncle will be returning customers! And the staff greeted us and was helpful without being overwhelming.

Lori was so helpful and knowledgable. We bought a fridge, double oven, and a dishwasher. We got amazing prices.

Needed to buy a Good Range quick. They had it and at a good price. They loaded it in my truck & with labor from my oldest an hour later it was ready to go. Cathrine was as great too.

Bought a oven from them last night and the oven heating light is faulty. Was told it was sold as is. Lori was a rockstar and is currently help fix the situation. Thank you, Lori.

I bought a refrigerator,dishwasher,stove,washer &dryer from this store! I havent had any problems with any of them! I love this place! The prices were good and the salesperson Karen was great! She was pleasant and knowledgeable. I would definitely recommend shopping here.

Lori & Lauren were awesome, in and out service helping us get our fridge!

Came in looking to replace my washer that is over 20 years old and Ashley was able to help me choose the correct washer to replace mine. There is a lot that has changed since mine were purchased and she went over all the new ways the washer will wash and sensors they use so I was prepared when I got it home. The washer was such a good deal that I was able to purchase the matching dryer as well. I know I will need I more appliances down the road and I will come back to see her again.

Staff was helpful and friendly. Answered all our questions. Very knowledgeable. The appliances are all scratch and dent, but if you dont mind a little cosmetic damage, the process are great. Got a three year full replacement warranty and still paid less than I would have other places. Even got a discount because I already had a Sears card and used it to pay. Great experience.

1 lady to help for an entire store. This is not your regular Sears outlet, hardly anything in stock, no help from any employee as there is one and she was sitting at the checkout register. It is an expensive goodwill for brand new appliances but difference is goodwill has a lot more employees to help if you have a question.

Enjoyed shopping, will be back!!

Eventually everything turned out fine but the trainee they were trying to teach got great lessons on what not to do and mistakes that should be avoided. Everybody was really nice and even help me to save a bit more money on my purchase. Which made up for the fact that they dont give military discounts.

Looking for appliances and other types of furniture. Good selection on appliances but seemed a little high on prices considering condition of some of the appliances. Just as will buy new and get a warranty.

Customer service was great!!

We purchased a refrigerator here and it was worth every penny. The lady that helped us was very kind. She plugged in the refrigerator to insure it was working properly. 100% would recommend this store!

Karen and Ashley are the best. Customer service to the highest standards. With those gals working there. I will never go anywhere else to buy my appliances. You need to do what ever it takes to keep them are your employees. I feel you should give both of them a raise. I will be returning to this store to buy appliances for my rental. Looking forward to my buying experience.Barb Barron.

Came in yesterday to purchase a fridge they had a very good selection just didnt find one in the color I needed. they were very helpful and was able to order me one new still at a good price. the girl that was helping was extremely nice and very knowledgeable of the products they sold.

Lori was attentive and super knowledgeable about the products and services. We look forward to getting our new fridge!

Shelby was awesome to work with,very professional and helped my family and I get just what we were looking for!

I have applied for sears Credit card and promised 5% off the total purchase price, when credit card statement arrived there was no 5% off and when I contacted store they said that 5% off was part of the coupon that you applied. If I have purchased using my existing card instead of opening a new card I might have got 3% off my purchase. You might be able to find some good products but have to careful with transaction and receipt.

Absolutely the worst experience at any retail store I have ever been to! It deserves negative stars! I borrowed a vehicle and drove 50+ miles to the Westminister Colorado location today because I found a dishwasher I wanted. The store associates as well as the manager that was called (Amanda) were not helpful. They refused to honor the price that is advertised online. This is a total bait and switch! I showed them multiple times that I narrowed the search to the Westminister store and available for pick up today! I am appalled that a corporation would pull this stunt with its customers. I requested the corporate phone number and no one had it! WHAT?! Completely ridiculous!

Saw a good deal online. Purchased. 24hours later I get a notice its out of stock and my order was cancelled. Then why have it available online? Later I checked my bank and they charged me for the non existent table. 2 weeks and I dont have my money back.

Friendly staff and good selection. Prices are very reasonable.

Greetings, found a new front loading clothes washer with a significant savings. Happy trails

Great service by the salesman (cant recall his name - tall, thin middle aged) and a great price on a French Door Kitchen Aid counter depth fridge - $900. just 2 small dents. Works great. Exact same model at Home Depot was $2,000.

Came in since Ive never been here before wanted to see what they have. The people working there were very pleasant. I told them I wasnt buying but they still answered all of my questions. I will be back in the future because of that.

We ordered items on their website. We did have a message to come and get our items. They only had 1 item out of 2 that we had ordered. It was a real pain trying to get a refund for the item they didnt carry.

The store is clean and the staff is very helpful. We went in to buy a new refrigerator and Ashley was very helpful with helping us figure out size and found us the right fridge. When we returned to purchase it a few days later Karen helped us make sure that everything was good and got us checked out and on our way home with it the same day. This is an amazing store and we will definitely be returning in the future.

My family and I have purchased many itemsFrom sears outlet at 88th and Wadsworth,’we have been extremely happy and satisfied with not only the product‘s we have purchased, but the salesman Dave is outstanding to work with! his knowledge his professionalism and genuine care for the customer is unmatched. We realize we are saving a large amount of money by purchasing scratch and dentso we always purchase the service contracts.We will continue to loyal shopper at Sears out let.Thank you Salesman Dave for always making our buying experience a pleasure.

They were understaffed for the number of customers but once we got to the desk, it was simple, easy and fast. Good price on our new refrigerator.

Loved the friendly n courtesy from Lori and rest of staff

Brendan and Shelby were very helpful and a joy to work with. Will be coming back for other appliances!

The Customer Assistance In This Store, Is Utterly Terrible. For Example, Ive Been Here For Almost Two Hours Waiting For The Manager To Assist Me With A Couch I Have Purchased. Also, The Employees Of This Sears Building Are Very Short And Blunt And Seem To Have Zero Tolerance For Anyone Who Isnt Wearing A Suit. Terrible Place To Shop.

Even at 40% off on tools, still high. Looked at several other things with good prices but, didnt buy anything this visit.

Youre supposed to be open drove 40 mins..

Would leave no stars but thats not an option. Product shown in stock. Called to check stock and was left on eternal hold. Went ahead and placed an order for pickup. Was called and told that they did not have any in stock. I asked if they could get one in from another Sears location. The representative told me that they are actually not a part of Sears and all I could do is wait and see if another unit shows up on their delivery truck. Not a part of Sears? With this kind of service theyll share the bankruptcy honor with their namesake.

I bought a fridge a few months ago and needed a new water filter. I had no idea they made so many of them so of course I didnt know what exact one I needed. They helped me look up my model so I could get the correct one. Great people they were all so pleasant to work with.

Great selection of refrigerators, some with minimal damage. We were able to select one and take it home right away. Staff was friendly and helped us load it on out vehicle. I recommend this store to everyone.

Had a very good first time experience at Sears outlet. A gentleman named Miguel was very informed and helpful. Will definitely consider this place again when buying appliances again.

Really appreciated the sales associates! They were great!

Bought a fridge that i thought was perfect for my kitchen but when it came to being delivered i didnt realize how big it actually was. I called back the store in a panic trying to figure out what to do since my previous fridge was not working. It was the smoothest thing i had to do they explained to me that we can use this fridge and to come in and choose another one to exchange. They made my anxiety go away with just a few simple steps now i have a fridge that does actually fit perfect.

Great assortment of appliances.I was looking at dishwashing machines.I had been to the regular Sears appliance store. There are some really big differences in price. A schools of $230, of you dont mind the dent in the door.A very nice Samsung with all the bells and whistles.Worth the look.

Shelby was very easy to work with, she answered all my questions and was very helpful!

Good place to get sears items and good prices

There was a pretty good selection of appliances! Nice.

The assistant store manager Lindsay is the shiznit..excellent customer service !!!