Thank you to Fawzi (and everyone) at Todd Wenzel Buick GMC of Westland for going above and beyond! Top tier customer service, Fawzi made everything quick and easy, and I loved everyone who helped. 10/10 would recommend to everyone! You have made a new loyalty customer out of me! Thank you! I love my brand new Buick Envision.

I came in for an oil change. It was noticed that I could use new tires. I was quoted a price that was truly too good to be true. I expressed that sentiment, but was assured that it was a real price. I told them that I had an appointment to have tires installed the next day at a competitor ( already paid for tires) I was told that if I could cancel that, the tires could go on that day. I cancelled with competitor, and was then told that a mistake had been made and the deal could not happen. Was told they could match the other price I had, but with different tires, and not that day. Called back next business day and price went up $60. Said they forgot about labor in the previous quote. What a mess. They did reset my oil life indicator which they forgot to do at time of service.

Drove a long way for a car in my price range, the only good thing about the dealership is the salesman who was so caring and nice. I was told they topped my fluids and did a safety check. After a week and half my car over heated, my tires got low fast, and my fluids were not topped and they were leaking. It’s kinda a joke I’m already spending all this money on a car they ensured was safe to drive. Water pumps are not cheap to fix. Very disappointed

Every time I come to the dealership I feel like I get the VIP treatment. The customer service is always friendly and courteous. The service fast and efficient. I would highly recommend this dealership to all my friends and family members for new vehicles, for general service and unfortunately for collision as well. LOL. They do an awesome and amazing job in all those areas. Thanks Todd Wenzel and your amazing crew!

Salesman (Jared) was great. Found me exactly what I was looking for and kept me in budget, which was the greatest. The finance gentleman seemed to take forever. Our appointment was at 11:00AM and we weren’t seen until 12:15, which was very frustrating. He said it was busy but there were literally only 2 other customers in the entire showroom. Car is great- with the exception of I got it home and realized there was a huge dent in it, so I’ll be heading back to the dealership tomorrow.

My cars engine shorted out from rain, had it towed to Todd wenzel, watched it disconnected n left there. Dealership kept calling me for 4 weeks asking for me to drop off car. I told them multiple times the make, model n plate number and that the vehicle was there on their lot. I finally called a manager, who had Amanda call me n she found my vehicle on their lot. Then it took 3 more weeks for them to evaluate and send repair estimate to the insurance company. Here it is 9 weeks later n I still dont have a car, nor do I know what is going on with it. Nobody calls back no matter how many messages I leave for workers like Jeremy or managers. So frustrated n only getting worse.

Amazing experience. One of the few dealers open on Saturdays. From the salesmen helping me out. Test drive. And even assisting with returning my rental car. Ask for Ali.The fiance team was great. Patrick is out there killing it. Upfront and honest in all steps of the process. Ill be coming back there for a good while.

I requested an oil change, tire rotation and bring the air pressures in the tires to 35 lb. The oil change was completed in record time and we were out the door. While you service rep was pleasant and helpful, I shortly discovered that no change was made to the tire pressure and the tires were not rotated. It makes me wonder what other short cuts were taken. Your service is based on trust and, in my opinion, you failed that trust. I’m not sure I will return to you for further services.

I am giving 4 stars because the day I took my vehicle in for a oil change and tire rotation, something that should have taken maybe an hour at the most considering I made an appointment, turned out to be 3 hours. Everyone was friendly, polite, and professional but unfortunately it takes them a while to complete the task. I would take my vehicle to them again because so far they have done a good job however, I recommend being prepared to wait hours to get your vehicle back. Thank God I live close enough to go home to wait.

As many of you know the car market today is trash and finding a actual car is basically the equivalent of finding the heart of the ocean after the old lady chucked it overboard. I’ve never considered a Buick in my life but as basically a last ditch effort and being quoted astronomical numbers everywhere else I figured it couldn’t hurt - enter Jared. Jared was realistic, no BS and extremely helpful. He found me a car when it seemed like everyone else could not. He got me a price that no one else could. If I had the heart of the ocean I would not throw it overboard I would give it to Jared.

My salesman Johnny was outstanding! He kept me informed throughout the whole process. They made it extremely easy to purchase a new vehicle. Everyone was upfront and honest. Pat the financial person was very patient and not pushy. Even the tech girl, very knowledgeable!

Amanda was my service tech. She was very friendly and courteous. I had an issue with my warranty company and she was very helpful with helping me resolve my issue. I would recommend using their service dept. whenever you need service on your vehicle. Thank you Amanda, you earned my business and my respect!

At a time when most facilities are short on staff, the service department performed my oil change and tire rotation quickly and conveniently. They were careful to keep the interior clean with protective covers and advised me about future service needs at my next scheduled interval.

I was greeted promptly and everyone is very friendly and helpful. I waited for my service to be done. The waiting area is comfortable, and the wait wasn’t very long. I have been very happy with my service at Todd Wenzel.

When I visited this dealership, I really had no expectations of getting approved for a vehicle, but I thought Id give them a try. My salesman Vassie was a great listener and with the help of the financial dept, Zach, brought me a car with my budget in mind. I ended up getting a car that I love, with payments I can afford! We were so happy with the service we received, my SO went back the following week and got himself a vehicle as well! I highly recommend Todd Wenzel to anyone that needs a new car!

We had a very pleasant experience with our sales representative Johnnie and the team at Todd Wenzel GMC. Johnnie is very knowledgeable, courteous, and extremely efficient with his approach. Everyone was very nice from the manager to the finance department to the sales staff. I reccomend this dealership for professional and friendly sales and service support. Thank you Johnnie

I was totally satisfied by the car buying experience. As you know, it can be a stress filled process however, Darnell McDaniel made the whole process very good by being attentive and patient and explaining each step of the process. He went over and beyond by staying late both days with us as my wife and I made decisions. Well done and we will return!

I would give it 10 stars if I could. They had a better vehicle than the one I wanted and worked hard to make the deal happen. The process was smooth and fast. I’m a happy Buick owner.

Purchased a 2019 Ford Expedition Max for my wife. The vehicle was as described and Greg Dawkins was a pleasure to work with. I had found a similar truck in the area and traveled from Indiana to look at both. Gregs quick response, professionalism, and willingness to work with us made the difference. Greg was able to jump start the paperwork and allowed us to wrap up the deal quickly. Nice to see that level of customer service is still available.

Fawzi was extremely helpful and always made himself available to answer questions honestly and provide me with additional photos and videos. He made the process as easy as it could be and I’m really grateful for my new car. It really is a quality vehicle. 5 stars for sure. Thanks Fawzi and Bryce.

The only tough thing I had with this dealership was scheduling an appointment. It took a while for someone to answer the phone. I’m assuming it’s do to short staff.Other than that. It went very smooth.

My service Representative NEVER called to authorize the repairs to my vehicle. The service representative NEVER called or communicated an updated quote on the repairs. This resulted in the actual bill to me being over twice the price of the original invoice.Further, my vehicle was brought into to repair a broken door handle. The door handle was in a state that would not allow the door to open from the exterior of the Vehicle. After performing the unauthorized repairs the Vehicle Doors on the passenger side would not lock, and the windows on the passenger side would not roll down.The mechanics in the back were able to resolve the issue in a matter of minutes the next day. To me this comes off as Shoddy worksmanship and poor attention to detail.I will likely be taking my vehicle elsewhere for further work.

Todd Wendel Buick GMC of Westland made my experience of purchasing a SUV not once but twice a very pleasant experience. Greg Dawkins is not only professional, but he took his job as my salesman to heart. He made sure I was educated and comfortable during the whole process. I would recommend Greg and his team to be your complete salesperson.

Amanda J. was such a great help! She got everything I needed done! Amanda was super friendly and professional, I loved talking to her. Lol give the woman a raise! It’s hard to find good customer service now these days, It’s very clear she deserves one! I’ll definitely come back.

The whole process was pretty straight forward and painless, I loved that the whole showroom was clean and comfortable. Cars looked amazing, everyone was super nice. Not sure if we got the BEST deal on the car but it was the easiest and most painless experience Ive had buying a new vehicle. 10/10 recommend

Fawzi and Zack were amazing to work with. Upfront, honest and genuine. The process was painless and we left with the car we wanted and needed the same day. Overall a wonderful customer experience that we would recommend to anyone.

Previously I would’ve given this dealership a 3-4 stars based on my experience with getting my truck serviced when I lived in the area. But recently over the last two weeks it has been almost impossible to get a hold of someone from their service area. I’ve called, left voicemails with my call back number, I’ve called and immediately been hung up on. Today was the first day I actually talked to a person, I told the gentlemen I wanted my service invoice from last year as there is a new recall on my truck and GMC will reimburse it (about 3k worth of fixes) and the guy asked for my email address, and phone number, didn’t ask about what invoice I wanted or what service was done to my vehicle, he said he would email it all to me and if it didn’t work he would text it to me. That was about 8 hours ago. Not sure what happened between last year and this year at their dealership but I am not happy and would not recommend them currently.

As a customer. The service representative Alex could have been more helpful of communicating and keeping me in the loop of updates on my vehicle. He did call me to tell me of what necessary repairs I needed. He did indicate that it will be few days and the total amount. Instead of Alex calling me, Id called him and Ived left him a message. Alex didnt returned my call and Ived called him back again to see what was going on. He said hed never received my message. I the future, common curiosity would be appreciated. Thats just business, with honesty and integrity.

Poor customer service. No communication. After a week of having my truck and not telling or texting any updates I just went and picked it up. Asked what the issue was and they said it was some module. So I looked it up and it doesn’t exist. I will never go back for anything, ever.

This was my 1st here, they were efficient and fast. I was there for an oil change and tire rotation 😍💋

I had a great shopping experience at Todd Wenzel Buick. Our salesman, Johnny Johnson went above and beyond to get the vehicle that was best for me. He spent a good deal of time explaining the new features and how to use them because my former vehicle was much older and didnt have these features. And, the young lady who assisted with the financial piece was fantastic, she was patient and answered any and all of my questions and concerns. I would refer, Mr. Johnson to friends and family in the future.

Truly I dont know how theyre staying business, I have never dealt with anything like them. Theres no communication thats one problem, every call go to voicemails and no return calls. It doesnt matter if its you, claim adjusters, towing service etc. The other bigger problem is the chronic lying, from the service manager, mechanic on down. After 5 weeks of lies about what was and has to be done, they said theyre were putting my vehicle on a hoist for repairs. I waited a week before calling for an update. After 3 days of no return calls, I went there physically to see what was being done, I found my car still in the lot untouched. After be lied to from a service rep, and most of all the service manager who tried to tell me it would be another week and a half before possibly getting it on a hoist. He lied about myinsurance companys involvement, just lies in general. There incompetence is staggering. my vehicle was towed in Aug.27th and towed out Oct.14th to Gordon chevrolet. Where Im getting great service, respect and professionalism. Anyone thinking about going to Todd Wenzels in westland should reconsider. They are the WORST !!!

Nice clean environment and the workers are friendly. Always do great work.

Absolutely the best service. John was very helpful through the process. Communication was amazing and was able to get the car I wanted.

This dealership doesnt honor deposits on vehicles. I had a deposit on a new HD truck and they sold it to someone else the day it showed up. Best to spend your money at another dealer.

Salesman Don was great! Car was delivered without a hitch! Great experience!

BEST experience ever buying a used vehicle.Greg was our salesman. He was extremely nice, answered all our questions honestly, and DID NOT pressure us in any way to make a purchase. His manager Bryce approved the sale quickly and in a fair manor. Zach in finance walked us through our loan and warranty paperwork. He answered all our questions clearly and in detail. If your looking to purchase a vehicle we HIGHLY recommend you stop in at Todd Wenzel of Westland.

I had to wait 4 months for my truck to be fixed. It sat in the parking lot for 2 months before they looked at it. They didn’t return phone calls. Had to go into the dealership to talk to someone. By far the worst experience ever in my life!

Very friendly, quick service. They kept in touch every step of the way. Very satisfied with the way I was treated. Thank you for helpingJanet Keehr

Excellent service. Very friendly people. Fawzi took great care of me. I highly recommend

They had my brand new truck In for service twice both times they had it over a month.The 2nd time they didnt fix half the stuff they said they were going to fix and and when I got my truck back there was a extra 1000 miles on it and a bunch of scraches on my BRAND NEW truck, was told I was going to get a call back about that its been 3 weeks still nothing. So if you want your vehicle to be taken for a joyride while its supposed to be in service then take your vehicle to them.

Don McTaggart was wonderful, as usual! Everything went smoothly, as usual. Great Dealership.!!!

Greg Dawkins was Very helpful. Worked with us to get exactly what we wanted. Very satisfied with our service. He is a great car Salesman.

I purchased a new suv from Randy Cecil and without a doubt this was the best salesman I’ve had in a long time. I told him what I wanted and he made it happen. He didn’t try to sell me something that I didn’t want and most importantly he didn’t lie to me. I went to 3 dealers prior to talking with Randy and was willing to order what I wanted and wait but they still tried to sell me something I didn’t want. Thank you Randy!

Overall satisfied with Todd Wenzel service. Although I was told I need struts on my vehicle. I asked for an estimate and no written estimate was given

Very professional, took a issue and resolved it in a one day turnaround. I have owned cars from five other dealership. I have never received a one day turnaround on any body shop work until today. The whole experience makes me feel great, that I finally have a dealership that has my back.

Sales gets 4 stars but service only gets 2 stars. Leased a 21 Acadia at4 and its had a clunking coming from the front end since 1000 miles. They have no loaner cars available but during the signing of papers thry claim if your car needs service they offer loaner cars. They recommend we try other dealers do the service if we want a loaner lol.

Life changed due to COVID & Im still not comfortable with the NEW way of dropping a new car off in my driveway. Some of us still need the human & physical aspects to buying. With that being said, my visit to Todd Wenzel was like visiting the famous tv pawnshop. You have to know your worth, be willing to negotiate and BOOM a deal is made (or not). I would say Gary Lyons is one of their best guys. Once the heat from negotiating business is over, hes pretty cool. I LOVE my truck with terms I can live with. To me it was a WIN/WIN which is not how most of us feel living a car dealership (i.e. Matilda, lol 🤣). The only reason I didnt get a 5-Star was bcse I had to stop in my dress and put air in my left rear tire. No one double-checked the tire presure on 3 tires, OnStar showed it via email.

This is the only dealer I will take my truck to. The service is always quick & perfect. Amanda is the service department goes above and beyond to help the customers, if I owned this place I would definitely do what I had to do to keep her around, she has been amazing everytime I had to service my truck.And not just her but the whole service department has been great.

Todd Wenzel Buick GMC of Westland is a great place to look for a new or used vehicle.. I am very satisfied with my Buick .. I was so stressed out before I came here not knowing what to do .. lol BUT Gary Lyons made it all happen for me 🙌🏽🙌🏽 And I really appreciate him for taking the time out to fully understand and getting me into the right vehicle..🙂🙂👍🏽👍🏽👍🏽💯💯

It was pleasant great customer service got in and quick I would go back

I went to the dealership to get an oil change, air cabin filter, engine air filter, and new wiper blades. I had to wait about 2 1/2 hours for the service then when I left I noticed that the new wiper blades stuck out in my vision through the windshield. I called the service department immediately when I arrived home and they told me to bring the car back. I though the wrong size wipers were installed. I went back two days later and Jeremy was quick to tell me that is how GM makes them. I pointed out that no other car had wiper bladed sticking up in the windshield. He said there is no refund on wiper blades and offered no resolution. Between parts and labor the wiper blades cost $45.81 and now I need to buy after market wipers that will fit the car better. My husband purchased Rainex for his 2015 Buick LaCrosse. Needless to say disappointing experience.

The sales person I spoke with was very disrespectful in fact I work for and with GM and this gentlemen hung up in my face !!! Rude is a understatement !!!Then call back to get in touch with him and the entire staff gave me the run around and did not get to speak back with the man. But I will continue to give the dealer 0 stars. Absolutely horrible !!!

The experience was great. I didn’t like the fact that dirt and grim was left on my seat, steering wheel and arm rest.. What happen to covering the seats and the steering wheel with plastic and even putting paper mats down in the vehicle before servicing them?

We been going to this place for a long time to lease a car usually with my dad. We never had any issues before but this time leasing experience was very stressful, unprofessional and disorganized. This was my first time to lease a car on my name. We weren’t given the list of things that we would have to bring to sign the lease until 1 hour before the car pick up. And most of these things we needed time to organize such as car insurance- they just assumed we knew everything. Furthermore, we were quoted different price at initial appointment and when we told them they were being unprofessional by throwing all these things on us at last moment- all of sudden everything changed. Manager called and told us that GM supplier can’t be passed on which is probably true but isn’t that their responsibility to check everything before they quoted us for a price? Also, if mistake is made instead of making customer mad, they should have figured out a solution. Wewent with it because we really needed a car and we waited 1 week to get this car, but in the future, I would never go to this dealership.

Knowledgeable, courteous, and helpful. They found a me a great family vehicle, in fantastic condition, at a reasonable price, and with a good rate. If you’re looking for a dealership that will take care of you, Todd Wenzel of Westland is where to start!

I couldnt be more pleased. My salesman, Randy Cecil, was very easy to work with, answered all my questions and put my mind at ease. Never any pressure. Ive recommended the Todd Wenzel dealership and specifically Randy to several people. Ive lost count of the number of vehicles my wife and I have leased over the years, and all through Randy. Its always a pleasure.Bill Langley

Purchased A Used Ford Escape From The Used Car Dept On 3/18/21...No Pressure, No Gimmics...Was Able To Negotiate A Lower Price Without Issue...Friendly Staff, Great Service..After Doing, And Updating Some Routine Maintenance (For My Piece Of Mind)...I realize I Got A Great Deal...I Highly Reccommend WENZEL OF WESTLAND, For Anyone With A Tight Budget, In Need Of A Used Car...I Will 100% Return In The Future....See MR. FISH....

Lydia & Greg were oustanding!!! Not only did They get me Into a stylish, affordable vehicle,they did the same for my daughter. I loved how professional, patient & kind they were to us & not to mention how we were offered refreshments throughout the whole time we were there. Everyone there was AWESOME!!! 👍👍👍 to Lydia, Gerg & the rest of the team. Im very pleased & so Is my daughter 😁😁😁.

It was close to my lease ending and I was unsure of what my options were. Worked with EJ, although we was new he had great support and I was able to get into a new lease. Good job EJ! Nothing like efficient and friendly service.

Im often wary when looking for trustworthy service especially for my car. I dont live nearby so I usually find a place for my oil changes closer to home (Yes, this is the dealership where I purchased my car). This time I really wanted my car looked through for anything it may need before I drive it long distance this summer.The service center fit me in the day I called (my original plan elsewhere fell through due to short staffing), took me in immediately even though I was a bit early, I didnt have to wait long at all, and it was the best price compared to the options I considered. From the phone call to the time I drove away it was friendly service with no pressure. Im extremely grateful for their customer service.

Drove 50 minutes for n emissions test was then told it would take 2 days just to look at my vehicle. No loaners are available. Then the service guy swiped my card wrong and told me it was declined and when I called the creditor they saw it was human error card was good.

Easily scheduled an appointment and upon arrival was immediately waited on by a service advisor. He was courteous and directed me to the customer lounge. The area was clean and sitting was designed per CDC guidelines. My vehicle service was finished in the stated time and I was on my way. Happy that I switched my purchase and service to Todd Wentzel.

The collision shop and service department worked seamlessly together to get all my Terrain’s needs taken care of! It was a one drop shop Soto say in service! Thank you Todd Wenzel of Westland for treating this district teacher like a queen for the day! The respect and joy with which Todd Wenzel employees treat their customers is second to none!

Excellent customer service! So quick and extremely helpful!

First time using the service dept. I arrived 15 minutes early only to wait to get in. In fact,I had to call to find out what’s the hold up. Finally, I was written up and was told repairs would take about 1.5 hours. I inquired about the vehicle at the 2 hour mark and was told there just buttoning it up. 45 minutes later I walked back to see a line of cars mine being in the front of completed cars. The car was not cleaned or anything done but the repairs. My question is why did I wait 45 minutes after it was ready? If you can’t respect my time I think I’ll find other dealer.

Went with my daughter to pick up her 1st new car. The staff at Wenzel Buick of Westland was superb...a great experience we hope will repeat itself many more times in the future!

They completed my oil change and tire rotation efficiently. The customer service was excellent. Thanks Travis!

TERRIBLE customer service. I had an issue with my vehicle while driving home from leasing it (great start). Communication during the repair process was non existent, unless I reached out to inquire. To “make amends” I was promised someone would come out to pick up my vehicle each time I needed an oil change for the duration of the lease (I live about 45 minutes from the dealership). This occurred, to my surprise, for the first oil change. When I called to set it up for the second one, my calls were ignored for OVER TWO WEEKS. I finally sat down and called repeatedly until someone returned my call. I was then told that they couldn’t fulfill their promise and ultimately they suggested I just go elsewhere. NO PROBLEM. I will NEVER step foot in that dealership again. HORRIBLE.

I love my Buick Envision! Jared Clendening so helpful and patient while helping me get a new vehicle. He is a great salesman and went above and beyond.He made the experience fun . The staff at Todd Wenzel was just as friendly and helpful.

Thank you for all the time you spent explaining every question we had and all the features of my beautiful new ride! Purchase was seamless.

I Love mr robert Staples...leased many vehicles from hin

Been a customer for 30+ years never a bad experience!!

Service department always take great care of my 2019 Buick Encore. But I do miss the detailing I received prior to Covid-19.

Thought I have a good deal, but terms were not followed as discussed. Very upset. I have a Gm discount to boot. Will be talking to manager Monday night. Contacted Gm leasing and Gm consumer service. I am a 70 year old woman who terms were not met.Thank god I have a witness to what was told.Karen Zielesch

Went to look for a USED CAR and found a VERY NICE CAR. EVERYONE at Todd Wenzel was OUTSTANDING!!!

Randy Cecil has been in the business for years and is great to work with on any car deal. Fair and straight forward.

Mr. Jerry is awesome and really help me with my service issue pertaining to my car. He was very patient and explain the car jargon language to me. He made sure all my concerns were handle and left me with no worries. Thanks Mr. Jerry (Damita)

If it weren’t for our salesman Johnny I probably would have left within the first thirty minutes of being there. Johnny was professional and kind and would highly recommend him for the only reason going there.

Great experience and overall treatment at Todd Wenzel Buick GMC of Westland yesterday, 4/26/2021. Thank you, Greg for helping me find what I wanted and alleviating my worries. Thank you, Patrick for taking me through paperwork and questions in such a fun and friendly manner. I plan to be back in 36 months! 🙂

My experience was awesome better then I could of expected first time in a GMC dealership and they treated me as if they knew me for years the customer service was great I got all my questions answered I left there with no worries and in the truck of my dreams so I definitely give everybody I dealt with an A+

From start to finish amazing customer service. Everyone went above and beyond. I left a very happy customer

Mr. Johnny Johnson is the man to see! We walked in he greeted us, made us feel like we were apart of his family and not just trying to make a sell. He stayed in contact throughout the process and had us rolling 3 days after walking in the door. Good people, Great service!

Vassie was great! Not pushy and very honest, he made every effort to put me in the exact vehicle I was looking for. I hate car shopping but he was so kind he made me feel at ease, I would definitely recommend him as a salesperson!

I was pleased with the service except for one thing. Travis, my service rep told me that the alternator/generator had fail but when i got the paperwork it stated that the alternator was ok but tech suggested that i replace it. I get why the tech would suggest that because of the age of the vehicle. Travis was dishonest about the condition of the alternator, taking away my ability to decide if i wanted to replaced or not. Once the tech is dishonest, you tend to taint the relationship between the customer and the dealer. Train the service reps. To be honest no matter what. Other than that, travis was great.

Johnny Johnson was my salesman and was extremely helpful in finding the vehicle I wanted and Justin helped seal the deal! I would definitely recommend Todd Wenzel.

I had an excellent experience here! Someone assisted me right away! We got straight to the test driving and the paperwork! They try their best to get you the best rate and monthly loan possible! I loved it! I 10/10 recommend this place!!

Albert was very professional and took a lot of time out of his day to help me out with getting the best deal possible. This was my first time leasing and trading in a car and it was a very pleasant and easy experience.

The staff is always so wonderful! Tom took care of me yesterday and was so kind. It took less than an hour to get my oil changed and tires rotated. It was a wonderful experience.

The service team was great. Very proactive in communication. They went above and beyond to help.

EJ and Albert did an amazing job at getting me out of my equinox and into a new truck. You, or someone you know looking for a vehicle, I strongly recommend seeing these guys over at todd wenzel

Everyone was a pleasure to work with. Had a couple issues but they made sure to make it right

Albert was seriously the best sales person Ive ever worked with! He was NEVER pushy and was genuinely concerned about getting my family into the best possible option. This was my first vehicle lease and it was an absolute breeze! The team at Todd Wenzel is the real deal and I will 100% be returning for my GMC Sierra after the Encore GX lease.

Worst experience Ive every had at a dealership. Because of the horrible service people, even the manager never answered my messages many messages on hold to find the status of my vehicle for 32 minutes to be passed to all four service people no one ever got back to me. I had to walk in to get a response. I will never purchase a vehicle here or have it serviced.

I absolutely love being associated with this dealer! They are so nice and professional! My first time ever leasing a car was pain free! They are informative & helpful!

Professional, welcoming, knowledgeable, great deal, Darnell McDaniel, our salesman was A-1, first clas....... I feel like I’ve made a new friend !!! 😁

THE NEW TODD WENZEL IS NOT THE OLD RED HOLMAN!!!Twenty year customer, purchased five vehicles from this dealership. NEVER AGAIN, AND ALL BECAUSE OF THE SERVICE DEPARTMENT.Thursday morning before 8:30 AM. Brought my less than one year old car in for A/C not working. I was going to drop it off. Not another car in the lanes. The four service writers, perched on their chairs didnt even move.I was informed by service writer Gregory, the earliest they could get to my car was next Wednesday! Seriously? A week before they could look at why my A/C wasnt working. Based on their declining performance i was expecting a couple days.Never again. If you need a new car, and especially if you need service GO ANYWHERE ELSE.

Quick, easy and no hassle. I was happy I could get my oil change on a Saturday.

At first it was good. The staff was relatively friendly and the price seemed ok, not great but OK. Then came the purchasing, I wanted to get in and out but they simply didn’t care. It took about 30 minutes to see the financial manager and when I seen him he spent 45 minutes trying to sell gap insurance after I told him initially that I don’t need it. I’m a first time car buyer so I’m not knowledgable about how transfer registration works I didn’t know that the kiosk ticket wouldn’t work after I traded in my previous car. So now my registration is expired and when I ask them for any type of guidance they told me “go to the Secretary of State”. I just wish they would of told me to renew my registration before transferring the title or somehow let me new that my renewal notice wouldn’t work for this car. Utterly no guidance for first time purchaser. I will purchase a car from here again.

2 stars because of harassment & unsatisfactory.They offered to bring a car I was interested in from a different location. My appointment was for Monday but was told if I wanted to come in Saturday, that the car would be there.Monday they called and said it was sold that Saturday but would bring over a different car similar but after I told them I was not interested in the color choice, they insisted, which was not there for my appointment time. While waiting, they said they would reimburse us for whatever food we decided to get. The did not. I gave them one last opportunity & wanted another car brought over to inspect, but decided I was already unhappy with the customer service. They called and emailed me and I did not answer. They called again and told them I was not interested because every I felt uncomfortable and pressured after they tried to sell me several things I did not want. They proceeded to call again the day after and I explained AGAIN i did not want to do business with them. I DO NOT recommend.