Well Since Ive Been Coming Here, Ive Been Taken Care Of . This Is The AL PACKER FORD ON MILITARY TRAIL AND OAKACHOBEE BLVD. WEST PALM BEACH FLORIDA.EVERYONE HAS BEEN GREAT, CANT SAY MUCH FOR THE ONE IN ROYAL PALM BEACH FLORIDA, I LIVE ABOUT A MILE FROM THERE .ID RATHER DRIVE FEW MORE MILES AN GET THE GREAT PEOPLE HERE. WE OWN 1 OF THE BUSINESSES HERE THAT DOES FLEET SERVICE VEHICLES AND AL PACKER FORD DOES JUST THAT . SO THIS WORKS OUT JUST GREAT FOR US 🇺🇸

Grimy, grimy, grimy. The only word to describe these people. I received a better appraisal on my 2021 F150 from a Toyota dealership who can’t even sell the vehicle as a certified pre-owned like Ford can. That told me all I needed to know about this place. Don’t even waste your time with this dealership.

Top notch service and I mean it. The entire team were helping throughout the whole process. No funny business. The numbers were easy, simple math to understand and more importantly, reasonable, unlike other dealerships during this over inflated market. Ill certainly go back for my next purchase. They also have a great coffee machine. Tatiana, James,Finance department andAl packer Ford, I appreciate the great experience!!

Great deal with “the Works”! They not only service your car or truck but they wash it for you too!!! Awesome employees greet you and tell you exactly how long it will take. What’s not to like about Al Packed West Quick Lane??!!

My daughter purchased a brand new 2015 ford focus from the Royal Palm Beach location. Our family has purchased many other new vehicles from this location as well. My daughters car has been at the service department for 4 months without being repaired as of yet. It is a transmission issue that Ford is well aware of and responsible for. They claim they cannot get the part to fix her vehicle yet refuse to give her a rental / loaner car in the meantime. This is her only source of transportation and no one is resolving this issue. We will not be buying any other cars from this dealership I will also be filing a complaint with their corporate office and any other state / government entity I can. Extremely disappointed in the customer service our family is experiencing. Do not buy from them!

Day 1 ) Has 8am appointment, but had to wait til 8:30 to deal with anyone. Apparently everyone has an 8am appointment even though only 2 service advisors were on schedule.Was told car would be ready same day, maybe next day.No one from the dealer called me to let me know my car wasn’t even looked at on day 1.Day 2 ) sat around all waiting for a phone call. 5pm I decide to call. Car still not looked at. Got attitude from service advisor. Asked why it was taking so long and was given some excuses about how hard it is to find people in this industry. Service advisor suggested I take it to another dealer to get service. He was confident I couldn’t do that in a shorter time than they could fix the car.Day 3 ) picked up car. Repair was done very well.Repair was for motor mount, seat belt replacement, and rear wheel bearing. All items I requested to have repaired without diagnosis. Was still charged 100$ diagnosis fee.Thanks AL Packer!Place is total rip-off.

Fantastic experience from start to finish! I worked with service advisor Alex to have my engine splash guard reattached. On time, on estimate & outstanding job! I have taken my Ford to Al Packers for ~5 years now & never been disappointed.

The lady on the phone was super nice and helpful. It was easy to drop off the car after hours.When I went to pick my car, I was handed the keys and told.to find someone in a gray or red shirt to go get the car. There was a man in a van pointing to the men in the 2 booths. They had on gray shirts. They told me I had to find a red shirt today. The only person I could.fi d in a red shirt was the man in the van. He took my key and complained that the others just watch other do the work.So the pick up of my car was uncomfortable. I dont blame the man in the van. He was doi g.several jobs at once, while the gray shirts just watched. Not customer friendly.

Ive been a long time customer of the Quick Lane center and Ive always received good and courteous service. But I have to say that my last service advisor Brian went above and beyond to put me at ease and made it his job to see that the process of getting my tires ordered and received in a timely manner and installation and alignment for my mustang went as smooth as possible. This is my first time dealing with him and he definitely made a good impression by taking initiative and ownership.

My car shopping experience was just that a pleasurable experience. No haggling no pressure just great service. My salesperson Tatiana was nothing short of amazing and pleasant. She made the purchase very memorable

The guys over at Al packer ford are amazing. They were able to get me the car I wanted stress free and no bullying or pushing other offers that I didn’t want on me after requesting them not to. As a person that works with cars all day everyday I highly recommend. Special thanks to Tracy and Dennis.

Tatiana was outstanding.everyone was very nice ..... I dont really know what else to say if you buying a car go see Tatiana you will be pleased.

I received delivery today of my 2021 Mach-1! It took some time for delivery because of the chip shortages & other supply chain delivery issues! However, I could not have selected a better dealership than Al Packer Ford of West Palm Beach, Florida! My personal sales representative was Ed Rodrigues and his handling of this order & delivery process was perfect! Ed Is a very capable professional sales rep for Al Packer. I am a senior citizen with a 33 year Ford career behind me. I have purchased many Ford products over my life time & cannot remember a time when I received more through, professional assistance! I would highly recommend Al Packer Ford! And, if you like good help with your selection of your new Ford vehicle, ask for Ed!

Great experience. They fixed a recall issue that my truck had, completed a scheduled oil change, and diagnosed and repaired another issue that I brought to their attention. Kept me informed throughout the process. Very happy with the service and enjoyed working with my Advisor, Steven.

I drove 2 1/2 hours to purchase my 2021 Ranger and it was worth it. Ed R. was there ready to go and completed the deal seamlessly. He was knowledgeable, polite and very thorough. At no time did I feel pressured, he made it happen. Thank you

Thanks again for getting me back on the road. It’s nice to take my truck somewhere and not feel like I’m being taken advantage of. Will be back as needed, Thanks again to all Al Packard shops east & west. Sincerely, Gary Teeter

I highly recommend their service. It is competitive with any mainstream oil change place, and the pricing and value is better in my opinion. Even if you haven’t purchased a car from them, they treat you well.

Did my oil change and tire rotation at Al Packer Ford, no appointment. Was in and out no problems and cheaper than express lube! They can do any car. Try them out!Mark

We had a wonderful experience buying our new car here, Justin is amazing explaining the options/process to get our new car, always willing to help and clarify our doubts and help to go through the process ! Many thanks for all the help and finally we got our new car! Highly recommended Al Packer Ford West Palm.Beach and Justin of course amazing to meet him!!

Ed Okin was my salesman at Al Packer. I had actually spoken to him a few years before about a vehicle, and we just couldnt make a deal. He took good enough notes to remember we spoke a few years ago, and even noted where I ended up buying the truck I traded in today. Well I ended up walking away in a new vehicle this morning. His laid back demeanor was perfect for me because I hate pushy salesmen. I will definitely visit with him again for the next truck I buy.

I could not be happier. Quick, easy and super friendly. Thanks again!

Always use Al Packer Ford to service my Ford’s. Get it done fast & right.

My experience working with the expert mechanics at AL Packer Ford has always been excellent. They answer all my questions and help out as much as they can. I completely trust their work and give them my highest recommendation.

From the first call I felt confident about leaving my Edge Sport with Alex @Al Packer Ford West.Everything was done in a professionally and timely fashion.

It took me some time to get good service there until I found James ! He’s the best guy in this dealership ! Gave me his number texted me all the details I needed and took care that I’ll get the best leather seats as I asked !Thank you James for everything! Ask for James!

What I hate the most is to call for a specific model that they advertised as available to find out that it would not be available until 2-3 months from now. But its ok, youre not the only dealer thats been doing that. Misinformation is unprofessional folks. Transparency and integrity are huge game changers even in the sales business. You should try it sometimes!

The entire purchase experience was truly an absolute pleasure! The sales team made the process easy, convenient and efficient. They listened, understood and delivered!!I love my new Edge and I am now a loyal and happy customer

Al packer is a great dealership they are always willing to find a solution to help your experience and services are ones to remember best customer service hands down Mr. Rick Sullivan was my services person and hes very knowledgeable and kind Al packer ford will always be my choice

Ed Rodriguez was extremely knowledgeable during the demonstration of all the features of the vehicle. I am very tech challenged, and Ed just zipped through adding my phone to get everything set up properly. When the car was delivered, it was immaculate!!! Ed is a great asset to the Al Packer Team!!!

The absolute worst purchase experience ever!! I drove 275 miles to purchase a vehicle that could not find anywhere in the Southeast. Driving home after purchase I noticed the odometer had 4,600 miles on it. The fact that this vehicle was a Demo was never disclosed to me. The website did not disclose mileage. The salesperson and finance documentation did not disclose mileage. In fact the sales documentation all had 7 miles. The Demo box was not checked on Buyers Order or Financing Agreement. The most deceptive vehicle sales experience I have ever had and I am 69 years old. Emailed general manager about my experience and never heard from him. Even found Potatoe Chips under passenger seat when exchanging floor mats!!! I can promise 2 things!! This will not happen to me again and I would not consider Al Packer Ford for anything !!!! Horrible

Customer service was excellent, but the people who fix my door handle because of a recall did a terrible job, and just for a diagnosis of what was wrong with my car $100 for each diagnosis is straight robbery. I do love my Ford but their prices are truly outrageous.

Justin and team awesome! Fast courteous great price

I bought a 24’ RV and didn’t know who to take it to for service. As the RV has a Ford chassis I thought this would be a good place to try. How lucky I was to bring my vehicle here. They did a great job both times I’ve had it in. The only little ding is that they could be better at calling back when I left messages and letting me know when ready. Other than that. Good job. Definitely recommend.

I went to the dealership because my 2019 Ford Mustang Automatic with 59k miles was giving issues. The car would stall randomly at a stop. I left the car with them for a few days. When they call me back they say nothing is wrong with the car. I tell them something is wrong with the car it stalls randomly at a stop. I brought the car in another time because the problem persist. They asked me to leave the car there for an indefinite amount of time and claim they still might not figure out what the issue is. I went to another Ford dealer a few weeks later now the car is out of warranty and they figured the issue with the car within 1 day. This dealership is incompetent. The torque convert is bad. Now I am stuck with the repair bill because they dont know how to do their job. It is a Ford Mustang literally one Fords most sold cars. Also the service advisors are rude. Rick Solomon I believe. They gave me attitude because I was trying to get them to fix my car when it was still under warranty. They keep insisting nothing is wrong with it.

My sales advisorTatiana Sanchez was extremely helpful and worked with me to find the the truck that was perfect for me. It’s my first Ford F-150 and I love it.

I need to give a special thank you to the service team and my service advisor Dylan for getting my truck back on the road extremely quick, dropping it off on such short notice. The service-techs are also very friendly and after meeting them briefly, I quickly learned how knowledgeable they are in their work, and how passionate they are about the Ford brand especially Evan and Trace. The General Manager is very fair and open dialogue about trade values, I am considering trading my 2019 F350 6.7L 29K mi in to this dealer. I am confident the sales team will do their best to beat my best offer on trade. Shop these guys last, with your best number and they will do their best to earn business. I’m very happy I have found a SoFlo dealer.

Easy to work with bought 6 cars from the east store and it’s been a breeze every time

I thought it possible that I might have more than a battery problem in my truck, but the staff at “quick lane” service area advised they would check out the problem I was having. Turned out it was just the battery. I got a new battery and was on my way. The staff members at the desk can use a class in southern hospitality, it’s a shame when customers are taken for granted.

The salesman Saiid was very helpful. Made the buying experience easy

Gave me a great deal 10 th car Ive bought from them my salesman Sammy took care of getting me a great done on a hard to find car service department best in palm beach county

Great experience today and really appreciated the easy access to the office and simple set- up dealing with only one person. The person I dealt with(Raymond) could not have been nicer and more professional. What a lovely surprise to get in to a clean car also!! Bravo Al Packer!!

Great experience! Our sales person Tatiana wasted no time greeting my mom and I. She was very easy to work with and got straight to the point. Sumit the finance manger was very knowledgeable and made the legal side of things very easy and simple. Overall it was a great experience everyone was very friendly at al packer Ford west!

The kid helping did not have a good attitude.Did not explain what was done to my car. Did not explain waiting time. They usually put a sticker on my windshield for the next oil change. The old sticker was left there. Bad service all around today.

The folks at Al Packer are genuine and caring. My sales guy is Joe Byrne. The service department is prompt and neat with your new car.Thank you Al Packer team

Today I arrived at 3p for an oil change and a nail in one tire. Mr Smith remembered me as usual. He kept me updated as to what was going on and always gives great service.

Very disappointed with Al Packer Ford in West Palm Beach.In exemption to the sales person who tried to do his best, the rest completely failed. The acquaintance to my new car wasn’t completed. In the middle of the presentation the sales person was called by manager to another client and no one was sent as a replacement to complete the familiarization with my new car. Second disappointment was from financial department which shows incompetence. For a few days after the car purchase, I was harassed with an absurd and illegal requirements! After leaving dealership I found that the tank was only half full. What a shame for a dealership do so on a purchase for nearly $ 70,000.It should not happen this way to someone who is bringing business to the company.

I had quite the disappointing shopping experience with the dealer. They have a 2020 Lariat F-150 equipped just the way I like with a substantial discount. Decided to make an apt. for Saturday at 11am and make the drive from Port St. Lucie. I was immediately passed on to another sales person, not the one I originally called and scheduled with. He pointed out as we were walking out to look and test drive the Lariat F-150 that there is another model identical to the one I requested to drive that has 2 wheel drive instead of 4 wheel drive that would cost less. Decided to give this one a test drive found battery completely dead and some kind of stain on the passenger side floor mat (by the way, a cat popped out of the engine bay when the engine hood was opened and the exterior of vehicle was filthy.) Even after the battery was charged up and I proceeded with test drive the battery still did not have the power required to test numerous features on the truck (different drive modes etc.) Decided to get setup with some numbers on trade in and truck as I felt if approved to purchase I would just do a proper test drive with everything functioning. It ended up that after asking for a bill of sale break down the 2 wheel drive F-150 actually cost $3,000 more than the truck I originally drove to see! Quite frustrated at this point, after pointing out the mistake, they did the adjustment. Decided with the odd and unpleasant experience I had, I would just head home. The only decent thing the dealer had to offer is a good price, that is when shown the vehicle you originally inquired about.

Your girl who brings your cars to customers. Need an attitude adjustment. She looks like a Crack addic. She was very rude and acted like we were bothering her.

Very good experience, Ed Okin was very nice and helpful with us, thank you very much.👍

So unprofessional… I called to schedule an appointment to get a check engine light diagnosed and any potential repairs made and scheduled an appointment for the next day, then they randomly cancelled the appointment, I then called back to reschedule and was told they cannot reschedule me at the moment and would call me back. They never did, so I called again…. pretty much the same thing repeated again. Thanks for wasting my time Al Packer Ford!

I was there today. Salesman went inside never came back its 9 am. Saturday 5 2021 to look at a truck good luck people he seen a black man and went inside. So Im good welcome to all packer no I no

Quick lane so convenient. no appointment needed. friendly staff. affordable.

Update:Wow. These guys really fixed what I thought was going to be a problem. Sometimes you find a company willing to do the right thing and I have found that in the Al Packer team. Thank you!I purchased a brand new 2021 Ford Explored and the next morning, when I started it, water came flowing out of the dome light in the front cab area. Strange part, theres no sunroof. Hard to believe this suddenly started, 10 hours after getting the car. The dealer has no car to loan and can not fix it till the weekend but will try to get a similar replacement.

Repair was good & timely. Had a few quarters missing from the console but my fault for not removing them I guess.

Great dealerships. Exceptional value. We have shopped with Al Packer for 40 years and have always been treated fairly and with respect. Our sales representative was excellent. Highly recommend...

Personally, I love this dealership and have bought 5 cars from them over the last 20 years.However, today I was not as enthusiastic since their service person, Dylan, said they could not look a the issue with my backup camera. He indicated they are too busy & the only way they will look at my Escape is to leave it overnight.Sorry, but I made arrangements at home due to a family member being disabled & cannot just leave my car.I used the Quicklane to change oil which is always ok.Overall, I felt the service area put most of their energy into fleet customers & left me behind.

Ed Oak provides excellent consumer service. I would buy another car from him anytime; however, Sumit Patel in financing is untruthful but was willing to correct things once comforted.

First time getting service at Al Packer WPBThe best experience I have had in a long time. Alex my service advisor was amazing and honest. He kept in touch with me and told me what I needed to hear. Never pressured me into buying services I didn’t need. I will be back.

I asked the service manager when my car would be ready. He said 1 to 1 & 1/2 hours. I came back an hour and a half later and he said that my car had just been taken in. I expressed my displeasure and he had the gall to say that he had given me the waiting time. Thankfully there was another service manager there (I think his name was James) who took care of it. My car was done in 20 minutes.

I just bought my car yesterday with Joseph Byrne as my salesperson. He provided an excellent service making sure all my needs were met. I’ll recommend 💯

Justin is the best sales associate I have ever worked with. He was accommodating and helpful and found the exact deal we were looking for. 5 star service in every way.

Great first experienceMy son a student at PBA will continue to bring our Ford here

Thanks to Alex and the service team for keeping my 2002 Ranger on the road. This is about the fourth or fifth time I’ve had both Al Packard (East & West) service my truck and each time has been friendly and cost reasonable. I’ve not had very good experiences with other dealerships but Al Packard is A1 for me. Thanks again, Gary Teeter

Everyone was great. Diagnosed the issue quickly and was able to make the repair with little delay. Very compassionate and professional.

I love Evan at Al Packer Ford.Best diesel mechanic ever!!!

This was was time using al packer Ford was pleasantly satisfied with the service and the service with the the consultant that was helping me I also would recommend & use al Packard ford in the future

I am very disappointed and disgusted with Ford dealerships in total! The one on Okeechobee and the one on Northlake! This time l went in for a serious job that my ford explorer needed a replacement of my power steering motor that l had all the condition of a RECALL that was posted for my model. But they wouldnt honor it! Said my serial number was not the same as there books stated. They quoted me $3,400.00 dollars for a new one to be placed?! I didnt take the bait. Since they were under staffed it took one whole week to get my car back because they were too behind to do there paper work?! I had to go through so much to hitch a ride everyday to get to work for there was no loaners available to give at the time of drop off. Finally on this 8th day l went to pick up my car and taking it to a regular mechanic shop who is charging me less than half what Ford asked me. I gave them a 2 star rating because l had taken my Ford for oil changes the past 5 yrs. I paid $100 dollars for the diagnostic test and left. Im done!

All the people extremely nice. Repairs on the expensive side but its a dealer so thats how it is.

Justin took amazing care of me! Very nice gentleman. Everyone that worked there was very nice and welcoming! Thanks Al Packer Ford

Incompetent and rude service department. Close Ford to me but would never want to do business with them. I left a 5 star review previously because they said if i did they would work with me to fix the issue.

4 year and counting. Best service ever. Rick is a sweetheart and a hard worker always pay attention to detail and what we/the car need :)

Always satisfied with the staff and the speed and quality of service. Been coming here for years.

Absolute wonderful experience purchasing a new truck at Al Packer Ford East. Justin was extremely honest and stood behind his word!! The complete experience was far better then any other ford dealer especially down in Delray!!Thank you guys for the great deal and experience!!

Normally I would wait for service. Due to unscheduled customers, who were taken first, I had to wait nearly an hour for a shuttle ride homeService when finally given, was fine

This is the worst place to do business with. I would never ever go to them again. They lie to you. I Just should of read the fine prints. But who does. Dont ever believe what they say to you. Read and check for yourself. They are a bunch of scammers over there. They just want to make their sale and to hell with you after that.

Thanks to Alex in the Service Department at Al Packer Ford for seeing me through a recall repair from start to finish. Great service and kind attention.

This was a first rate experience from start to finish. My salesman, Ed Okin was easy to work with, he worked speedily and efficiently, always with a friendly positive nature, and he made the whole process a smooth seamless operation from helping facilitate the financing, to the tag and insurance transfer, every nuance down to the very last detail was taken care of. Bottom line is it was the smoothest car purchase ever!

A very enjoyable experience Tatiana knew her product and made a normally stressful experience into a pleasurable experience. Great job to the team at Al Packer West Palm Beach.

I have bought my last three cars at Al Packer pulled in there yesterday with a dying battery and they told me they couldnt fix it went next door to Auto Zone and helped the guy and we got it changed Come on guys you have to do better!!!

Worst service I have ever had out of any dealership. My Raptor had so many problems that they couldn’t fix. All I got was a runaround. I ended up trading the vehicle in. It all started with a bad deal that the sales did. Never buy a car from them again

I have bought or leased 6 cars from here over the years. The manager, Gary is an extremely knowledgable, down to earth, and honest guy. The salesmen are great! They are helpful in how they listen to your needs and work diligently to provide you with the best customer service. James (the sales manager) and Justin have helped get my family the best cars for us (and we are picky)!

I had a great experience finding a vehicle at Al Packer wpb,FL everyone was helpful, accommodating for my budget, made sure I was happy with my selection, and showed me how to work ford pass etc. Enjoy buying my vehicle here!

This is the four time I take my car for service repairs and not getting any positive results with the service provided. I been going thru two different service advisors and the problem in my vehicle still going on. So Im frustrated and I decided to look for a different dealer ford to see if my problems with my vehicle been take care

Good costumer service .and good quality.

I have always gone to AL Packer Ford West for servicing my truck and have overall had a good experience. I had an issue with getting my truck serviced and management reached out to me the same day and resolved the issue. I truly feel they value their customers and their opinions.

Guys at the front desk are very patient and knowledgeable. I feel very confident that when I leave my vehicle is very reliable and safe!!!! I wouldnt go anywhere else. Highly recommend 10/10

Ford is a great company with great employees. Very much on time and their estimate of editing time is quite accurate. They’re professional, hard- working and polite. Thank you for great service👏🤝👍

They were fast and awesome at getting my new Ranger!!! I went in before they closed and still provided excellent service!! Recommend for your future car buy !!

I purchased my first new car at Al Packer in 1993 and 28 years later they still have my loyalty when it comes to buying new and used vehicles. Thanks for everything through all the years!

James always remembers me when I come in to the Quick Lane. Always professional and service with a smile.

This was by far one of the best vehicle buying experiences that I have had. Justin was very courteous and accommodating to all of my needs. He is certainly a professional salesman and we will do business with him again I’m sure.

Im client from Al Packer For 20 yrs,and the last 9 yrs doing lease car. Im happy with theagents every time I have to get and choise a car, they help meand answer all my question for the next car.Thank you Joe was a pleasure you help me one more time.

Eager to resolve customers issueCordial & politeArticulant in communicatingKnowledegable about issue at hand

Alex was amazing!!I use to take my truck to Al Packer West Don’t

Service was a little slower than I would have liked. Took two hours for an oil change and I was there when they opened. Everyone was courteous and the staff was very friendly. However they had no coffee. 7:30am on a Saturday morning and no complementary coffee. Really.

Saturday Morning very busy Great Service done ahead of estimated time Will Be Back!

My car had a recall so they did what they needed to do but I asked the man (Alex) who checked me in if they would please install my new florida license plate and he said yes. I put it in my front seat and I went to get my car today and they did not do it. Such a simple request. I don’t have the tool I need to do it myself but for them it should have been so easy since my car was in the service department. I didn’t know until they pulled my car around so I just let it go but it’s disappointing as a long standing customer of Packer Ford. The quick lane is always great service but the service lane - not so much.

Al Packer ‘Quick Lane’ service is excellent, and pricing is great. I’ve been using them for 5 years and never had an issue.I’m a firm believer on having dealer do all my vehicle maintenance. ASI Ford trained technicians and factory OEM parts is the only way to go.My Fusion with 2.0 Ecoboost has 97,000 miles, runs perfectly, never had an issue.Keep up the great work Al Packer Ford!

This is the 2nd time i took my 14 fusion to Al PackerEast for my repairs the only Service Adviser I use there Steve Thomas. He is very thoughtful, informative, very thorough, and he keeps me updated on my car. I will only take my cat to al packer east Steve Thomas.

Great dealer for new cars and service.For service...use Kim Rogers..awesome Service Representative!!