Great visit, was able to get my phone fixed when I had issues with the keyboard!

LOVE IT!I when to cricket today with my daughter to get a new phone I meet this lovely lady Jasmin (I think she was the manager)and she was awesome. She basically copied everything that was in my daughters old phone to the new one. She explained the leasing program to her. My daughter got the iPhone 12 pro max. She was very knowledgeable on technology and friendly. I will tell my friends and family about this store and get my $25 referral.

I cant say enough of this place. Allan was vary helpful with my my new phone. Vary insightful and help me get the right phone I needed. Will always becoming back to this store .

Allan was very professional, patient, and knowledgeable. He helped me make the best choice for my second phone line.

I’m new to the area and would like a job if possible 😊

The chick in this store is cool and hot she switched me from boost mobile and help me retrieve all my info she is great

The counter people were fantastic very helpful

Great customer service, highly recommend location.

I have to give a shout-out to Jasmine and her co-worker. They were so kind and knowledgeable when my circa 2014 iPhone died suddenly and I was literally at their doorstep when they opened. They took care of me expeditiously and could not have been more professional and provided me with stellar customer service.

Will was very helpful with upgrading a new phone for my son. The new location is so much better... especially the parking area. Cricket has been a good company and I am happy that this location is up and running!

I went to the Cricket Wireless store on West New Haven Avenue in Melbourne Fl . And William helped me in every way possible. Including, deciding the best deals available, phones and plans . His service to me was awesome! He truly went over and above what I expected . That is why I highly recommend William at the Cricket Wireless store on W. New Haven Ave. in Melbourne Fl.

The manager Jasmin is the best she connected 4 lines for me was very informative and fast. Will come back for their customer service

Last week I when to this store I had a great experience with alexa getting my new phone. She helped me a lot since I am not to tech shabby. She always had a smile. I think this is the best store in town. I been to a lot of this stores in palm bay and melbourne and no one treated me the way she did. God bless her.

Excellent customer service. Positive attitudeAnswered all questions. Friendly. Wore a mask!

Very great service. The employee are very helpful. I will definitely come back to this store.

Great lady in there. She help me with all my questions

My brother and I went to this location to add me to his phone plan. There was an error message on the computers, and the salesperson had to call two other people to try and fix it. We ended up waiting while he and his supervisors told us to wait and that the problem would be resolved within the hour. We finally left after THREE HOURS, without being able to get on the phone plan. We were told that they would be in contact that day when the problem was fixed. During this time he saw to three other customers with no issues. Neither he nor his supervisors have reached out to us. Absolutely horrible experience. Ive heard great things about the company but this location is completely mismanaged and unprofessional.EDIT: The salesperson also did not sanitize his hands before or after handling my phone, other peoples phones, touching keyboards, etc. He did not sanitize the customer facing keypads, and there was no way for us to clean our hands while in store. There was someone else with his mask pulled down who was in the store for several hours. Disappointing and dangerous.

Benny was very knowledgeable and helpful.

I upgraded my moms phone and didnt have enough funds and the worker worked with me

Will was very helpfull in adding my friend to my plan and answering questions regarding I phone I had recently purchased.

Everyone go to see my friend Alexa at this store to get a great service. She is the best of the best!!

Great customer service at the Wickham road location

Great customer serviceAbove and beyond

Will was very helpfull and understanding with my concerns. Great service.

Vey helpful and solve my problem

Will and the staff helped me upgrade my phone. I came in several times for help learning my phone. Will was a huge help.

After going to two other cricket stores today and not being helped because of technical issues .I finally made it to the 192 Melbourne store, Veronica went above and beyond to figure out what the issue was. She got my service all set up and saved the day!! #goldstar! ⭐️

Great employee great manager.

My family came in today and Simeon(sp?) Was so incredibly nice. My dad and grandma are not technologically literate and simeon spent a long time explaining everything about his new phone. He even spent a half an hour setting up his email. We will definitely be back at this location!

Went to buy 3 of the latest iphone and the sign said open went around went to and there was a sign on door saying back in 10 mins well is 3pm not lunch. They just lost a buying paying customer.

Good service and knowledgeable staff

Im not sure when they are open

Got a new phone 3 years ago the gentlman that was downloading my old phone to my new was awesome... Havent seen him thelast couple times Ive been there....😞

Simeon was great but he doesn’t have the internet speed at the store to do the phone set up from your iCloud account to transfer the data at the store. Come on owner and management give your employees the tools they need to help the customers set up the expensive phones they just bought:(

The gentleman that waited on us was great. Cant remember his name, but he was extremely helpful, very nice, and patient with me and my mom.

The woman who helped me was really fast and knew exactly what she was doing. She ported two numbers from two different carriers and setup a new phone all in about a half hour. Best experience Ive ever had (and fastest!!!) in a wireless retail store.

I was looking for a case for my old cell phone, I received good atention

Better if they would give me something for being a Loyal Customer.

My experience with Cricket today was top notch. The customer service shown by Tim and the staff was awesome. Took care of everything. Please go to this location for all your needs!!

I purchased two phones as an anniversary gift. I had originally planned on getting the ZTE grand max because I already had the newest Idol and wasnt impressed so I showed them the Idol that I already had and was told that this other model Idol was better than the one I already had and possessed the identical capabilities as the Grand Max except it was cheaper. So I bought it. HUGE mistake. First of all, its NOT a newer model Idol, its the original BEFORE the model that I already had which I didnt find out about until today when I went to buy cases for the phones. Needless to l was not at all happy. I decided to return it to upgrade to the Grand Max however it had already been 8 days.I thought to myself yes Im aware it says 7 days on the receipt however considering the circumstances and the fact that I was completely deceived in regards to what I bought they would be happy to exchange the wrong phone for a more expensive one, the one that I originally wanted but was talked out of. Absolutely not, Timothy told me well no one held a gun to your head and forced you to buy it. Correct BUT I was knowledgeably misinformed, had I been properly and accurately informed I would not have bought that phone. He then calls his manager and was proceeding to give the manager inaccurate information in regards to my sale so I politely corrected him only to be cutoff mid sentence and told to please stop talking because he knows what hes doing. Excuse me? My HUSBAND wouldnt dare speak to me that way so what gives this man the right to? I honestly was trying to maintain my tact and diplomacy because I too am a business owner. So the manager said sorry nothing we can do, mind you the manager is who sold me the phones.Im explaining to Timothy that my other Idol doesnt work to which he snidely states well it looks like its working fine to me. Um no the one I was just scammed into buying is working fine.Long story short, horrible customer service and incredibly confrontational and accusatory. I will not return or recommend that store to anyone. They are a very poor representation of the Cricket name.

The guys there are awesome very knowledgeable and honest. I referred a few of my family members to them including my mother and shes a pain. She loves them as well and got her into her first smartphone.

Ive used cricket wireless for two years and its been very good Im on my second phone now

Tim helped me to receive and process a very important email through. He was patient and kind. Many thanks to tim!

Didnt give me my money back

For an older generation, the gentlemen in this location are very helpful and kind. The manager Jeff and tim was great help and answered all my questions.

Great service and prices, been customer for years

Good cell service, at cheap prices.

Ali and Lisa wwre AWESOME! They went the extra mile to help me! They proivided customer service PLUS! Thank you ladies! Yall Rock!

The staff at my Cricket always help me with a smile and fixes whatever I need.

Customer service was on point I was changing carriers and they were giving me the run around and Justin my sales person got on the phone and handled the situation very professional would definitely recommend this store

They are always very helpful. Just becareful pulling in and out, tight fit.

The guys there were awesome. Spoke with Andrew the manager and activated. Would highly recommend.

Great location and super friendly staff

The store was fantastic! Especially the employee Daniel. He made sure I needed all the help I had.Great Guy

Daniel was excellent and very helpful.if I need more help Ill be back to see him for sure!!!

A great group of guys very good experience I will recommend them to anyone

Will was awesome!

Outstanding service, great customer service. I strongly recommend it.

Great staff

Was very disappointed New Management to take care of any concerns!!

Sold me a damaged phone. A hair was stuck inside the glass.

Fast service friendly

Best Wireless Experience HANDS DOWN!!

Super customer service

Simeon Haley is an.asset.to.the.company

Phone prices too high

Pleasant

The fixed my cell phone issues!!!!! Woo hoo!!! Thank you!!! :-)

So helpful!

Great