It’s time to upgrade my dying iPhone 8+ & was able to work Ofelia at the Jordan Landing in West Jordan, Utah. She is wonderful to explain how it would work to trade in my old one for a new iPhone 13 mini 512GB. It was wonderful of her to take the time to try to track one at other locations, but was not able to locate one close enough to this store. So we decided to take the chance of ordering it online to make sure I will be able to get one within the next week & a half. We are in luck that I would have one within this week. I am very happy to give Ofelia the highest rating that google would give. She is so wonderful. Thank you very much & I will be ready to take thousands of pics in Disneyland 😁

I had a top notch experience here today. Terry helped me buy a new phone because mine had stopped working this morning. He was very friendly and knowledgeable. What a great person and a great experience.

Saul was very helpful in setting up my iPhone 13 mini. I could never have done this without his help. I appreciate his patience with an old lady.

Denys was beyond helpful. She spent the time with us that we needed. We did not feel rushed and felt that she actually listened to our concerns. She is knowledgeable and kind. My husband and I were impressed with her knowledge and her attentiveness. Everyone in this store seemed to be friendly and helpful.

I was helped by the store manager Eddie as well as an associate named Saul. The experience overall was great, and I left with no questions concerning my bill or the cost of my phones. Great team here at the West Jordan location. Thanks guys!

They helped us in a timely manner. Manger was so willing to help with all our needs. He was a hard working man!

I recently came to this store and was pretty upset with the service I received, I came back and talked to the manager Eddie, whom was who I originally talked to. I explained my frustration and the problems I was having at this point it was with him and AT&T.Eddie Immediately focused on my issue and got to work, you can genuinely feel his interest in resolving my issue, and cared about my frustration.I’ve only felt with Eddie witch was one of the best experiences I’ve had, I really hope and from what I saw the rest of his team is just and concerned and prioritize on there customer experience.Thanks again for the help.

This store was great AT&T itself was not I was told I could bring my own device. AT&T can not get voicemail working, the most basic of any service. The phone if is a Samsung less than one year old.

Denys helped me out start a new account and was very quick and efficient.Would recommend anyone to come to this location for the customer service alone.

We have always visit this store because of the friendly and professional service will always get. They are knowledgeable and always look out for the best options in our service.

Picked up new phones, fast! Five minute in and out! Greatly appreciated!

I was at this store a few days ago and received amazing service! Not only were my questions answered clearly and with quick friendly service, the staff and manager addressed an unruly customer with minimal disruption to my experience. In these times, rarely are our technology workers acknowledged for their dedication to keeping us in touch with our lives. They should not also be expected to accept verbal abuse by customers. I will be back in the future and am happy to give a good recommendation to my many friends and family in the area.

Very friendly service. Only problem I see is it takes them to long to set up a phone for you

Went to this store after deciding to switch from T-Mobile and they were so helpful! Everyone was busy when i pulled up but the manager helped us right away and was really friendly. He helped me switch over carriers easily and even helped me pick out a new phone at a great deal.

My family and I came to get our screen protectors. The service was good and fast.

We didn’t have to wait very long. Service was excellent and we were informed about a cost savings which we were not aware of. We are happy with our new phone and with the service we received. Saul is knowledgeable and patient and friendly.

Great service 👏 Their staff goes the extra mile to educated and to provide the best prices.

I came in today for phone cases and Tyler was really helpful and very knowledgeable

Denys was friendly very helpful and patient .. awesome rep for AT&T

Very professional and their patience are on different level. Thanks for the hard work and keep it up

Got a new phone and and plan today. Felipe was very helpful. I not only walked out with a great deal but got a phone case thrown in and a lot of helpful information for my plan and figure phones and plans. The customer service and friendly environment was amazing. Would recommend to all family and friends.

Quality in Phones and Service, Amazing kind people with a high quality service delivered to everyone. Youll enjoy Shopping for mobile service with At&T

Upgraded my phone today with Carolina at the Jordan Landing store, she was very helpful and knowledgeable about AT&T. Eddie the store manager didnt want me to leave without a screen protector or a case, so he made sure I didnt. Ive been with AT&T for 15 yrs and now I know why Ive been so loyal to them!! Thank you!

Eddie & Armando were very helpful! They explained everything very well & were super nice! Definitely Recommend.

Went into the store last week. Was greeted by a very friendly face named Denys. This young lady was extremely professional and attentive. Couldnt figure out how to use some of the new features on my new phone she was patient with me and assisted me through the entire process. I will stay loyal to this location and At&t as a company thanks to this wonderful worker.

Eddie, the manager was great. He runs around keeping everyone happy and organized. He had to turn people away to wait in their cars. Not what they want to hear, but he brings them back as promised and in order to maintain fairness. I just needed help transferring data from an old phone to a new one we got as a gift. After two trips, we got it done. He even discounted an otterbox. All of his staff are pleasant and do their best to accommodate their customers needs.

Please hire more sale reps for this location during peak hires. For the third times I had to walk out because the wait was long. I just need to make a quick return/exchange on the purchase.

What a joke I wait an hour to Add a cell phone and they cannot honor AT&T’s website for promotions so I leave call another store and they say they can kind of a waste of time I would expect better from AT&T

Gustavo helped me while in the store and he was absolutely amazing!! He was so nice and answered my questions!! If you are going to at&t I suggest asking for him every time because he is by far the best worker there!

Phenomenal customer service and genuine care for their best interest. I would recommend anyone to choose this location the next time you visit a AT&T store, youll definitely be thankful you did! And a huge thanks to the Retail Store Manager, Eddie who has gone way above what I ever expected from a person. Thank you!!

It was amazing the people are nice and the store is clean and all around good people the answered every question.

I revoke the comment I made towards Felipe he did not give us accurate information and went back on a lot of the information that he provided us with as well as the discounts promised.

One of the best ATT stores I’ve been to in the area. Friendly and helpful staff. They answer my questions help and it seems like good help is a priority. A rep, I think her name was Carolina, really took care of me.

I went in to add 4 lines of services to my existing account. The salesman was super friendly and awesome to work with. There where a few glitches with their scanners and tablets but once that got figured out the process was fairly quick, easy and painless. I would definitely recommend this location and AT&T to anyone. I wish I could remember the name of the gentleman that helped me because he and the manager where amazing to work with!

Edward did a great job of assisting us and helping us switch over from sprint. Easy and smooth process couldn’t have asked for a better service. 10/10 recommend.

Ofelia was great. My wife broke her phone and we wanted to add a new line. We were able to get both taken care of with no hassle. She even helped our son put his case on his new phone. Great location...all the staff that helped us were awesome. Thank you for your help!

Crystal who worked at the store in Jordan Landing, but normally works at the district was awesome. She answered all our questions, took her time in explaining things, was incredibly friendly, and helped us get into new phones. I appreciate the time she spent with my family and the help she gave us. Thank you Crystal!!

Horrible customer service!!! Will never go back!!

I went in to switch over from a different phone company cause I was having issues. I was a little skeptical at first cause you never know about sales reps haha but this crew really came together to get my business lines going! We did have a few hiccups but they were very patient and very helpful and didnt stop until everything was fixed! Eddie and the rest of the team all came together made sure I was taken care! They all work really well together and I would definitely recommend this store! Made me feel really good about switching over and for the future to come!

They took great care of me while I was trying to upgrade my phones and make a few plan changes.

Absolutely no point in going to a retail store unless you NEED a phone the very next day. Got here yesterday after work just in time to get a new phone before they would close, unfortunately I didnt know I needed a mask to go in until I got there so I was forced to wait a day. I went in to see two different phones the Galaxy s10 and the s10e. After looking online I figured it was necessary to go in and physically look at my future 700-900 dollar purchase. The store has no models for you to view. Since people NEED a mask to go in why not just require gloves and let them see the phone theyre trying to buy? Or not let them touch them? Pictures of the phone laying on a flat surface with no measurements dont help at all. I literally drove to a retail store for an employee to pull up google images of the phones I was looking at at home. The employee even asked me if I looked online before I came. Seemingly frustrated with me not knowing. Almost as if I was there to get a better idea of what I was purchasing? Eventually the employee brought out an old model saying she was breaking the rules just letting me glance at it. I never got to see the s10 so I just bought what I able to view. When asking what I could do if I didnt like the mystery phone I had until recently never seen in person, I was told I could return it and swap it for the humble restocking fee of fifty five dollars. Honestly had it not been 1 hour before this store closed at not being sure if I would be able to get the phone in time for work the next day I would have just walked out. 0/5 stars should be an option. Telling me to go online and look is telling me you dont want to work at your job. I applaud AT&T for taking steps to keep both employees and customers safe during this virus, but the thinking is so backwards it blows my mind. In an effort to keep people safe, I cannot look at what Im buying but so the better option is to return the phone I bought on a gamble after touching and rubbing my face on it for 2 weeks for someone else to be sold later is Better? Ridiculous. This was so poorly handled it will likely cause me to switch carriers.

Tommy the manager was very helpful in returning our devises that did not need. Will definitely be going back

Carolina was patient and helpful and resolved all the issues I was having.

Amazing customer service!!!!! I had a problem with my phone that I couldn’t solve and Eddie went above and beyond in helping me figure out how to resolve the problem!! He was super nice (as was everyone else too) and friendly throughout the entire thing! I definitely recommend going to this store!!

I went to the store and didn’t know what phone to pick and I talked to Carolina and she helped me very well with which phone was best for my liking with perfect service and I would definitely come back again!

Juan was the best .. very helpful and friendly. Juan is very knowledgeable in all the products and services. He made the switch of our services quick and easy. Thanks for all your help.

Need to fix the pre-paid machine. Still broken after 4 months. 😠I could be in&out in 2 minutes, instead I have to wait for a employee for 20 minutes. Irritating and not covid friendly.

I love this place! Everyone was friendly and helpful. They were patient and took the extra time to make sure we were taken care of. Thanks Eddie for working hard with your employees to make us happy.

Manager Eddie and associate Juan were really friendly and helped with all my questions. Great customer service. Couldnt ask for a better experience. Also very knowledgeable on current promotions and devices. Very satisfied customer.

Ofelia was extremely helpful with the several issues that we had today. She was able to help us make the best decisions that would help us the best going forward. Thank you so much to Ofelia.

Asked for help with a broken phone screen. The guy on the phone was a complete jerk. I have nothing but issues with AT&T employees being rude and disrespectful

My husband and I have been customers of AT&T for the past four years. However this last experience at the Jordan Landing store lost us as customers for life. The employees there and the acting floor manager were so disrespectful and unhelpful. The reason for our visit was because about an hour prior I had plugged my phone in to charge because it was at 40%. Minutes later I grabbed it to leave the house and it was completely dead and wouldnt turn back on. So panicked and went to the store to see if they could do anything for it. When we got there, we were the only customers in the store, and so I told them my story and was told well if you have insurance we can help you, but if not theres nothing we can do. Come to find out the insurance was dropped on our plan after my husband used it one time to replace the glass on his phone. We were deemed dropped for excessive use. So because we didnt have insurance the girl told us there was nothing she could do to help us. So I asked her is there anyway you guys can open the back of my phone to see if it was a battery issue? And she simply stated, um, No and nothing else. So then I asked ok so what do I do now? My everything is on this phone? She said, well you can just buy a new phone. I said I dont want to because I have a lot of things on this phone that I need now. At this point another gentleman came over and said they couldnt look at the phone because they dont have the tools to do it, but I could take it to a repair place. Then he walked away. I asked the girl that I was working with if she had any recommendations or knew of any place I could take my phone to have it looked at. Again, she simply replied um, no. And nothing more. I said so how do I find a place to go? and she said you can look online. I again showed her my dead phone and now being a bit frustrated stated how am I supposed to do that?! Then another guy working there chimed in... well were not Google!. Keep in mind we were the ONLY customers in the store with 5 AT&T EMPLOYEES! And not a single one of them offered to look anything up or help us further. At that point I told the guy Yeah, youre not Google, because you would have been more help. Not once did we raise our voice or swear at anyone we were just upset that no one wanted to help us when we were panicked and frustrated about my phone being broke. I grabbed my phone and we started walking out. My husband then said to one of the employees that he wanted to close his account. Then the employee told him and me that we needed to calm down or leave! We were both so shocked! So my husband just said I am calm but I still want to close my account. The employee then said well we cant do that here. My husband said you cant close an account in store? The employee said well we can, but I wont do it for YOU. My husband asked for the manager and the employee said well Im the manager. So my husband said ok but you have a boss what is their name? The employee refused to tell us and just said he will be in tomorrow and he will back me up on this! My husband just said wow. And then the manager told us we needed to leave or he would call the police! And the were not google employee said, yeah weve done it many times before! My husband and I at that point said dont worry we are leaving and not just the store but your company too. It makes me wonder how many other people that have been treated this way and how many more to come? Then we walked out and went to T-Mobile and added another line and bought 2 brand new phones. Which was money lost to AT&T all because their employees didnt care about the customer experience or taking the time to help someone in a time of panic or frustration. All 5 employees had access to the internet that I didnt and could have helped in numerous ways! But as they said... they arent Google! Will NEVER be returning to this store or AT&T again.

Guided the proper information regarding account benefits.

Been coming to this location for a while now, staff is always quick and friendly. Armando Suarez helped with all my questions and concerns in a great and professional manner.

Armando did a fantastic job helping my wife and myself today. I would recommend this AT&T store any day.

Horrible customer service by all 3 men in this location, the manager, Juan and Gustavo. Was lied to by a rep that doesn’t work there anymore. Was lead to believe that we could get a phone cover replaced for free by Juan on a different store visit. Gustavo was rude and kept saying he couldn’t help us because he didn’t promise those things, basically not his problem attitude. The manager blatantly told his reps in front of us not to worry that he was gonna tell us the same thing over again. Was called “aggressive” by the manager because we were upset. I have an idea, though... Maybe, like, don’t treat customers badly, act disrespectful, make it seem like we were crazy for expecting something we were promised. They didn’t even apologize. Their excuse was that the person that promised us a new cover warranty doesn’t work there anymore. That employee (Joseph) represented AT&T. Oh, but thanks for the offer of “we can give you our new protective cover for half off and with that protective cover we will replace if it breaks”. No sir, no. Why would I buy another product from you, when I was promised the same thing the last time? How do I not know your lying again just to get another sale from us? Very frustrated with this encounter. They made me feel like they didn’t care, like it wasn’t their problem, like I didn’t have the right to express my frustration. Things to take from this review: Don’t lie to get a sale. Teach your reps better customer service techniques. Don’t place the blame on someone else to get out of a sticky situation.

Went to the Jordan Landing Utah store because Denyse had helped me in the past and made a great impression. She’s very nice and really knows her job well

Visit Ofelia at the West Jordan landing store. She an asset to this store. She knows her stuff and is very helpful and outstanding customer service. Shes the only one on the floor on top of it. I dont want to be helped unless they do it like Ofelia. She deserve a raise and a promotion 👏🙌🙏

We received the best service from Felipe and Eddy today when we came in to set up new services and got new phones. They made the whole process easy and seamless.

Armando was super helpful and kind through the whole process. He’s an awesome rep.

Eddie and Felipe we’re outstanding! They helped me get set up with tv service and Eddie made sure we had a great experience and answered all the questions we had.

There was an accident in the store on my behalf. Fortunately for the very professional and understanding staff at the location I went to that day, a situation that could have been very easily misunderstood, was handled with professionalism and logic. I appreciate the employees at that AT&T location and applaud their professionalism and skills.

I came in to upgrade 5 iPhones, Armando was very informative and patient with all our questions was willing to help us with the whole set up process and account questions. Made our experience very comfortable and nice.

We appreciated Ofelia’s help today. We came in with a few questions about our account and needed a new phone, she set us all up and was very thorough in looking at all options and answered all our questions

Marcos was AMAZING! After talking with 4 people and 2 different locations, he was the only one who took the time to listen, look, and FIX what was really wrong. He is also going to follow up with me on his own! He deserves a reward or promotion! He was amazing and I will only go back to this location and him because of they way he helped and truly wanted to make things right!

Armondo was patient, through, and competent! He processed multiple changes without a mistake!

Juan did a great job helping my husband get his new phone and accessories. Thanks so much!

I had a very difficult time with att since I opened my account through them online. I called and no one could help us. I finally decided to go into the store and Jesus the manager was able to take care of the issue we were having and helped us out! Not the start I wanted to have when having new service provider but I’m glad Jesus helped us.

This store us always so helpful.Would not go anywhere else for your at&t phones

Was informed that I could use the insurance offered by AT&T to file a claim for my busted MacBook Pro which is awesome when your apple care is expired and out of warranty. Thank you Armando and Jesus.

I hope you NEVER have to deal with the Employees or Manager currently working at AT&T (Location Jordan Landing). He is HIGHLY aggressive and makes every issue YOUR fault or problem. I have been a customer for the past 10 years and now after this experience I am looking into finding a different phone provider. I have NEVER been treated so poorly in my LIFE...... which has lead me to make this review. I am NOT a Karen.... just a normal person that was lied to and made to feel irrelevant.

Went in with a complex issue, dreading the headache. Gustavo the rep was fantastic. Thorough in the explanations,patient with our questions. He made the whole process simple

Best customer service around... The employees at the store are awesome, they know their stuff !

Today I went in to At&t to add a line to my account and Ofelia was great at explaining The add one to my bill and reviewing everything With me so I could understand how my bill will look like from now on.

Eddie,terry,denice were amazing to work with. They did everything to make this phone buying a great experience. They did more then any other company to make things work for us.

Great service! Felipe helped me set up my phone and was an awesome guy!

Thank you Juan!!! Had the best experience at the Jordan Landing At&t store. My parents were in need of upgrading their phones and Juan went above and beyond explaining and setting up the new phones. Thank you Juan for all your help, time and patience it is well appreciated.

I have used all the providers over the years always have thought att is by far the best thank you. customer service is always amazing

Denys toral was super professional when she helped me out with my phone, was very sweet I will recommend this store and her as well

We have been working with Denys here at this location. Transferring over from Verizon. It’s been a lot of work and we very much appreciate her patients and hard working on our account. Her manager should should be thankful for a great employee👍Thank you again very much Denys. It was awesome working with you in the transition to AT&T.😊

I went to the store to resolve an issue that I had at another store, that I had been trying to resolve for the previous two days, both at another store and through customer service. These guys had the problem resolved within about 20 - 30 minutes. If it hadnt been for the people in this store location AT&T wouldve lost a customer of more than 20 years.

I’m an older gentleman so Juan was very patient an courteous with me helping me set up my new phone I really appreciate the way he presented himself Thank you

Felipe helped my sister out a lot, was very informative and friendly! Willing to do whatever she needed to get things going!

Felipe is amazing and very nice.

Eddie and Felipe were incredible and helpful!! Got everything I need and with great and timely service!!

I went into the store to help me with transferring all my information to my new phone. They were very nice and was willing to help me with everything! They answered all my questions I had.

Felipe Cedillo was hands down the best rep I have ever worked with in all my years with AT&T. He was very patient and helpful!

Jesús was very helpful in our issue. He was willing to give us our options and explain it thoroughly.

Armando was very knowledgeable on setting us up with an account and making adjustments to our present account. He explained everything and answered our questions

Helped quickly, and the price is good.

RUDEST staff. Transfered4 phones from Verizon to AT&T about 5 months ago. Few days ago went to jordan Landing AT&T to get new phone and walked out in less than 10 minutes. Condescending, sarcastic and lazy staff. Drove down the road to Murray AT&T and was welcomed and treated like a human. I will NEVER go to Jordan Landing AT&T.

My boyfriend and I went in to get a new plan started together and Gustavo was the one who helped us. He walked me through everything. Ive been on my parents plan since I got my first cell phone so this was all new to me. He made it as easy as he possibly can. I wanted the green Iphone 11 pro max but he was out of them and due to that the manager offered us free screen protectors due to the inconvenience (which if it was just color we were talking about, not that big of a deal to me :) ) so the added accessory was definitely appreciated. We were there for maybe an hour and it was all very easy to set up. My mom didnt have any issues getting me removed from the account. Our phones are working wonderfully and we both love them.

Come in with a phone lock problem and the guys didnt stop until my phone was unlocked. Juan is a rockstar! Highly recommend this store!

Great store, helpful staff.

Went in to talk about possibly getting an Apple Watch. They’re more expensive than buying one online or from any other store but I was willing to pay the extra to do the payment plan. The girl Anna blatantly lied to me about how the watch works, telling me I had to get the cellular to take calls or messages which isn’t true, you just need your iPhone nearby if you get the gps only model. I already knew this and tried to reword my questions multiple times but she kept insisting the cellular is what I needed. Walked to Best Buy and got the one I wanted for $100 cheaper and no one tried to lie about how the cellular vs non cellular options work.

Jesus gives the best service at this at&t location. Our needs were met! 🤩🤩

Awesome service, very helpful!!!Most definitely recommend!Will be back again :)

Super helpful in the store!!! Got us all taken care of! Thank you guys!

The people are amazing. I have been a customer for 4 yrs and have always gone to this location because of the customer service and management.

Very knowledgeable, answered any and all questions professionally. And if he didn’t know the answer he made sure he answered it before we left the store.