Earlier this month, Dardenne Creek Farms INC arrived with 2 dump truck loads of roto mill grindings. Per the order placed via Facebook messenger, all grindings were to be 1” minus in size. (See Attached)Once the first load was dumped, it was very apparent that the sizing was not accurate. We immediately asked the drivers to not dump the second load and to only charge us for 1 load. (Each load was to cost $250.00, the driver was given $500.00.) The driver, refused to give the $250 back stating he can’t take the product back since he “brought it all the way from Lake St. Louis”. We expressed to him our understanding that one load was dumped and although we are unsatisfied with the product, we will pay for the one that had been dumped, but want the $250 back for the load we were not receiving. He stated he couldn’t take it back in the truck, then contradicted himself and stated he would take the un-dumped load back but would not give us our money. He also insisted multiple times that we were never told 1” minus for size. However, we have all the messages of this. He yelled at us and then pulled off the property. The second driver (who carried the full load still) followed.We paid for 2 full loads of 1” minus roto mill grindings and only received 1 load in the incorrect size. To resolve this matter, we have requested the return of $250.00 (cash-the form of original payment).We even had to get the local sheriffs office involved due to the theft. Later that day we received a call from Dardenne Creek Farms stating they would refund the cost of the material only. They then informed us the material is only $50, and the delivery was $200! If the delivery was truly $200 we would have picked the product up ourselves. We just received a check in the mail for $50. We later were informed the driver who cussed and was rude, was actually the owner! He is unprofessional and we would never recommend doing business with them.
I have used DCF Trucking for over 6 years now for all of my hauling needs. They are the best trucking company I have ever used. They show up on time, have great prices and the owner + his drivers are very personable and polite. Great company to do business with and they have never let me down. Keep up the great work guys!! A++
Sorry I tried to do business with this company. Ordered topsoil and they delivered clay. Asked them to take it back and deliver topsoil and they insisted they had delivered topsoil. Asked them multiple times to come out and look at what was delivered and they refused. Now they want to put a lien on my home because I will not pay them.
Drew delivered a load of topsoil on time and put it just where I requested, very pleasant guy, dirt was of good quality. Will definitely use them again.
Worst company Ive ever dealt with. Delivered the wrong product and wouldnt even correct the issue since it had already been delivered. I spoke with John he couldnt have cared less. Will def not be returning thanks to him.
We ordered dirty from from them and the customer service was exceptional and the delivery was on time. We will continue to go back and I highly recommend!
Very competitive prices, used them twice so far, no problems.They are on time, and they unload materials where I want.