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Best Buy
3800 Rib Mountain Dr, Wausau, WI 54401, United States
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Best Buy
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Ma
Review №1

Its Best Buy, what can I say. Theyre generally the only electronics store youll find around town. Their selection is broad but good luck finding anything outstanding within any electronic niche. Their staff are friendly but Ive had very bad experiences in the past with their training. Sometimes the prices are crazy compared to online shopping and sometimes the prices cant be beat. Overall, Id rather have a Micro Center in town but Best Buy will suffice.

Sa
Review №2

My husband and I came to Best Buy to purchase a washer and dryer, as well as a new smart TV. Jackson helped us, he was super knowledgeable about the TVs, and presented us with all our options and explained everything so that we could make the best decision. Jackson was so helpful and we really appreciated the time he took with us. Same experience with the washer and dryer. Thanks Jackson, for making that so easy! 5 stars!

Ja
Review №3

Amazing! Joshua in Computers is the most customer friendly knowledgeable Best Buy employee EVER! He loves his job u can tell! Listened to me, my needs & helped me find the perfect 2:1computer for my needs! Absolutely Amazing!

Ka
Review №4

I recently purchased a new phone and the delightful phone crew at Best Buy made that experience a positive one. Shout out to Roy, Rayna, and Yushi for their excellent customer service and going the extra mile.

Ma
Review №5

Bought a blender from there and it was way cheaper than target for the same thing. Jackson helped us out and was one of the best employees we have ever witnessed in a store. The manager Matt was also super friendly and helpful!

Un
Review №6

Awesome 3 different people helped me and all where great.

El
Review №7

I found all of the staff I interacted with to be most friendly and helpful

Li
Review №8

Can into store with a non working phone on a Saturday Lynnelle from (the geek squad ) was ready to calm me down and fix my phone on the spot I had apple care and she got all. Fixed and I walked out with a new phone all set up and running in a manner of no time I can not begin to tell you how happy I was with her personality and knowledge (she is definitely an asset to this company

ro
Review №9

So many wonderful pieces of technology, it looks like a sharper image from 20 years in the future.

sh
Review №10

Apparently they dont want business! Stopped by security at door, asking if she could help us find something. When we told her what we were looking for, was told cant help you! Last time we were there the salesman helped us order and interested us in other products!

Ja
Review №11

Staff is very helpful and knowledgeable. I found everything I was looking for. I hope they start bringing back the DVDs! Not very much choices.

Je
Review №12

A bit slow, but thats the lack of people working, but once I got someone, they verified they had the microwave I wanted, had it brought up. Quick checkout and loading.

Pa
Review №13

Employee was very helpful in finding what I wanted. Geek Squad was amazing in transferring my info to my new computer. It was a GREAT experience.

Br
Review №14

Great prices. Bought a higher quality washer and dryer for less than a lesser quality set from other appliance stores.

Re
Review №15

Staff was eager to help and we left wanting to buy everything so they are very good at their jobs.

Za
Review №16

Customer service doesn’t exist here anymore. Went into the store today looking for an internal hard drive. The spot in the case was empty. I found an associate and asked if they could check to see if there were any in inventory. All she did was walk me back to the spot where I knew there wasn’t any on the shelf and proceeded to tell me that they were out. Didn’t check the computer or anything.

De
Review №17

I was looking for a Garmin and found one. I love the GPS.

Je
Review №18

Fantastic service! Yushi, Matt and Angie handled our questions immediately! We walked out purchasing a gas stove and a dishwasher because of their FABULOUS and quick service! Give these guys a phone credit! I seen multiple employees using their personal phones to help provide top notch service to customers! Thank you again!

Ar
Review №19

Great customer service they were very helpful 👍

Je
Review №20

I JUST WANT A 1660 SUPER BUT THEY ARE ALL OUT OF STOCK!!!! Nice store though

Gu
Review №21

Found what I was looking for QA quick and easy.

Li
Review №22

The curbside service has been amazing and the staff has been so extremely nice, but I notice that when I am in the store, it leaves something to be desired. It seems to me if you are a women that you are ignored by most of the staff. The last time I was there, I waited patiently as the person in my area helped someone else and YES they saw me and right as they got done a man walked over, never asking for help and the person walked right past me to go ask the gentleman if he needed help. This was not the first time that this has happened to me in Best Buy!

Ca
Review №23

The Best Buy in Rib Mountain is awesome in customer service especially in regards to the cell phone experience. The people there are able to assist and trouble shoot at the drop of a dime. I would highly recommend buying your electronics there. At times it can be more pricey however it is the age old quality over quantity decision you have to make.

st
Review №24

Had a switch left when no one else did. Quick service clean store

Li
Review №25

Got in got out had what I needed. Staff was very nice.

Sh
Review №26

Pretty decent store, but some of their items are a little bit expensive

El
Review №27

I picked up a washer dryer combo. They would have got five stars but they only sent one guy to help load it in a truck.

Ca
Review №28

Very knowledgeable staff. My favorite place to buy electronics and appliances

Sh
Review №29

Friendly staff, not overbearing.

St
Review №30

This place is great! Got a 900$ gamer tower (husband didnt get protection) and it came with a factory faulted power box. They seen it and the recipt and helped us anyways. However, I wish there was a rating for the call center, they are rude. Just go to best buy.

Ja
Review №31

Helpful but annoying associates i can look at the same item and be asked by 3 different people if i need help within less the 5 minutes....Just open your eyes and look

Le
Review №32

Best curbside pickup every time. Kudos on doing it right!

Ed
Review №33

Yeah they were quite helpful quite friendly gave me some positive feedback of my situation with my computer and were more than willing to help me do whatever I needed to do to get my computer back on track

Go
Review №34

I heard it was open wanted to see what was new butNazi in front of store wouldnt even enter the store.asked me what I was looking for. He checked his phone said they didnt have anything I needed. Ill stick to shopping elsewhere.

We
Review №35

If you dont have a mask, you can browse by cant buy anything! Youll have to back home to order to pick up curbside. They dont care if you have medical conditions. They are not adhering to the ADA guidelines. Making their own policies! Screw you! Ill never shop there again. Your management is the reason the brick and mortar places are all going away! You dont even deserve a single star

Pa
Review №36

Helped me try chargers for my moms computer.

Ga
Review №37

The guys in the automotive stereo installation department were awesome. Great job from start to finish.

Eb
Review №38

Was able to snag amazing prices on all our home appliances. The associates were super nice about getting us checked out and answering some other questions we had.

Je
Review №39

I had an issue when purchasing online, friendly representative helped make sure our order was confirmed and scheduled.

Ka
Review №40

Awesome displays for home security. Thanks for the good customer service 😎

Ch
Review №41

Great. Deals !

Mi
Review №42

Knowledgeable and helpful staff.

Tr
Review №43

Disappointed this trip, no one around to help, no graphics cards in stock and only 2 pre built PCs. Love this place but not this trip

Ju
Review №44

Friendly helpful staff!!! Wonderful experience!!! The younger gentleman who assisted us very helpful & patient!!! We will be back!!

Au
Review №45

Had tv in mind went in fast, friendly, maybe took 5 mins.

Br
Review №46

Pretty good Covid protocols. Stock and personnel are down. Return policies are just ok.

To
Review №47

Ryan is an awesome sales associate. Very friendly and informed with his products that he sells. Hes a pretty big guy, you wont miss him!

Je
Review №48

My visit was a good visit brief and I was greeted warmly in all apartments I went into.

An
Review №49

Very helpful with buying a new business set up.

Ca
Review №50

Geek squad...terrific!!

Ma
Review №51

Its best buy. Great place to get stuff you dont need. Who am I kidding I need that tv, stero and video game. Gimme gimme give me!

Mi
Review №52

Have stopped at this los toon multiple times to either pick up something quick, or in more recent trips, have it brought out to curb side pick up. Staff is friendly and service is quick.

Sh
Review №53

A smaller Best Buy with excellent customer services. Having purchased all new appliances from them and dealing with a dishwasher return I can say without question well be back.

Sh
Review №54

They are great at Best Buy! Service was top notch! Thank you!

Br
Review №55

Great the guy by the cellphones helped and knew what he was doing did set up the new phone fast and very personable

To
Review №56

Made an online purchase with curbside pickup. Sent the notification when I arrived. They brought my stuff out within 3 minutes. Very happy!

Me
Review №57

Customer Service is garbage over the phone. All I wanted was to change the delivery address on a $850 phone. So I called waited 45 minutes for someone to pick up. Then after 5 minutes of trying to explain what I wanted I get transferred to some guy and he immediately hangs up.

An
Review №58

Christopher helped us in dishwashers. He was very informative. Helped us decide which one to buy!

St
Review №59

Everything was ready when I got there. And was loaded right away

Co
Review №60

Sales associate was knowledgeable on what I wanted. Set my delivery up and the delivery drivers kept me informed when they would be at my home, they set up and explained my appliance. Great job.

Rh
Review №61

Hard to get someone in appliance department both times I stopped in but their prices are always good.

Da
Review №62

Very helpful, and efficient. Thanks for the great service.

Pa
Review №63

The employees that helped us both days were very knowledgeable in the differences in what we were looking buy. Thanks guys..:)

Ph
Review №64

Pet stores are open later than best buy...

Bl
Review №65

Fantasic store, great help when you need it. They are knowledgeable about the department they are in and if they cant help they will get someone to help. Products from Best Buy are sturdy and long last, at least for my experience. I would recommend.

Da
Review №66

I went into the store yesterday and this person told me i needed to wear a mask. unessesary. but service still good.

Ki
Review №67

I called ahead of time to see if they had what I needed (unique audio adapter) not only did they but the salesperson on the phone was very knowledgeable and friendly. Upon curbside pickup I was also able to pay with cash making it possible to shop without a credit or debit card. I even tipped them even tho I prob wasnt supposed too! Kudos to you Best Buy For Real!! The store opened the next day

Ph
Review №68

Home electronic appliances and computer paraphernalia. Geek Squad service by appointment.

As
Review №69

Helpful customer service but they never really have anything in stock. Their app is handy for skipping the store and just ordering online.

Ma
Review №70

Nice store, great staff. Only issue is lots if items to look at but many out of stock.

Pe
Review №71

Had what we were looking for.

ra
Review №72

Horribly limited stock. Lots of empty shelves. I had to give it three stars tho because the staff was awesome!

Be
Review №73

Found what we needed but wait at the register with the light on for 10 minutes while sales associates can see us waiting

Pe
Review №74

Got a new iPad Pro for Christmas. They helped me with choices for covers and screen savers and were very professional! Also was helped by a young man in the cell phone area on finding and ordering new bands for my 3 year old Fitbit! Great service everyone!

Ry
Review №75

The TV assistant was very helpful.

Ke
Review №76

Excellent Geek Squad department.

Da
Review №77

Dont have much of anything. Clerks placate customer to make them feel good about shopping at store. I dont mind but would rather have straight forward response. Left info for their business support people to call me. I responded I needed to be contacted via email because of my schedule... never heard back.

Ja
Review №78

I was able to purchase a new LG tv and sound bar from the local 399 Best Buy store and everyone that I felt with was very courteous and helpful in my questions...some of them pretty silly. Even when my tv went on sale a week after getting it I was able to talk to corporate and get the difference off with no issues. I was very impressed this time around.Update: I have ordered several lego sets from this store and each time I am disappointed with the fact a sticker is placed on the box. It might seem small but they are impossible to get off without ruining the box and to me that almost wrecks the whole experience

Je
Review №79

Brianna in the mobile department was extremely helped in the store as well as afterwards when we were having issues at a different Best Buy to pick up my phone. I would definitely go back as well ask specifically for Brianna!

Sc
Review №80

Went in looking for a single din radio for my truck.the kid didnt have a clue.They had ONE stereo in stock for single din.not the best buy of yesteryears

Ka
Review №81

I was on vacation and my truck stereo broke. I just needed any double din deck. They didnt have any not even one in stock.

Mi
Review №82

Very clean and helpful staff

ch
Review №83

Ordered a bluetooth speaker online and picked it up in store. Love the speaker and it took less than two minutes to pick it up! Awesome!

Ma
Review №84

Great place to but cellphones

Mi
Review №85

-- in with all the newest tech, got a lol doll for my little one!=

CM
Review №86

They never answer phone, 2 hours now... really bad customer service... Charging my back account with no notice of a renewal... avoid buying anything here

Jo
Review №87

Great prices.Quick delivery.Easy check-out process. Will shop there again.

Ma
Review №88

Great service.

Ja
Review №89

Extremely helpful staff and very agoraphobically accommodated.

Da
Review №90

Ok place to get electronics. Im surprised Best buys are still in business.

Jo
Review №91

Very busy but the service was great, got us through the line pretty fast!!

Ka
Review №92

Customer service was great, helped me over the holidays with a printer I bought for my husband. Answered all my questions and mentioned the warranty, which I boughtThank you

Ja
Review №93

Customer service was a big help with appliances

Ty
Review №94

Store has really went down hill. They dont carry any form of entertainment anymore.

Am
Review №95

Very helpful and knowledgeable

jo
Review №96

Good service. Helpful crew.

Ke
Review №97

Very bad curbside serviceThen no one would answer the phoneFor a tech company their tech is not very good

Jo
Review №98

Seems like less and less on the shelves ever time I come in here. Bonus is there putting there car audio section up again.

To
Review №99

There are a lot of things to choose from and the staff are honest and helpful

Ca
Review №100

Great customer service

Information
43 Photos
100 Comments
4 Rating
  • Address:3800 Rib Mountain Dr, Wausau, WI 54401, United States
  • Site:https://stores.bestbuy.com/wi/wausau/3800-rib-mountain-dr-399.html/?ref=NS&loc=ns100
  • Phone:+1 715-241-0711
Categories
  • Appliance store
  • Electronics store
  • Computer store
  • Home theater store
  • Music store
  • Video game store
  • Video store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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