Awful experience!!! Had a delivery scheduled today to deliver and install a dishwasher. The delivery was scheduled between 2-5, a huge 3 hour window, that a customer supposed to tale a day off and sit and way. So the guy shows up at 1:38, gives me a call that he is at my house (20 min early) waits a few minutes and leaves at 2:04. I call him back he drops my calls. I called the office, they say he already left and on his way home, he is done for the day and not turning back. Bravo, just amazing! We have to sit and wait for 3 hours, they don’t even wait 3 min. Then I call best buy, got transferred 4 times trying to get a manager, and after telling the story for 4 times and waiting for half an hour on hold for the manager, let’s call it, the call disconnects! How is that possible?!!! Anyone wants to do their job that they get paid for ?!?!

Worst Best Buy. Not like other Best Buys, employees don’t help or greet. How did you do your training

While I know most of us prefer online shopping these days, this Best Buy location proves to be resourceful by its friendly, and knowledgeable staff. I recently bought a MacBook pro here, and the sales associate secured us a free pair of Air pods as well. Sometimes you cannot replace good old customer service, and you wont be disappointed with the folks working here. Lets be honest, with Best Buys free shipping, and price matching guarantee -- it is clear to see why the electronics superstore is competitive, and here to stay!

I purchased a flat screen that was defected after reviewing the product it was an even exchange with no problem good customer service professional and respectful

This is more or less a typical Best Buy. If youve been to one before, you probably wont be surprised by anything you see here.Pros: The floor sales staff puts less pressure on you to buy compared to other locations.Cons: Their stock appeared picked over, checkout lines were long and slow for a Monday evening.

Really helpful staff when we needed a new TV. Thank you!

We bought a new smart TV. Because are other one was old and just died. So we had good help and very helpful getting a smart TV. Best Buy is always very helpful and knowledgable about their products.

Great customer service. There was this guy named Jacob who helped me get what I needed

Staff very helpful and kind. Josh was a big help. Thank you.

I paid a lot, but my computer was not fixed...had to return later to have problem fixed. Hope u have better luck!

Very busy, staff very friendly, look online first and then compare to in-store

I when to Best Buy Greek squad in Watertown Ma today my iPhone screen look blotchyI stood in line with people ahead of me as I listened to the young man behind the desk I was impressed with him. When I came to my turn, he told me I needed new screen, he looked at my phone and told me I had insurance it would cost me $29 not $199 I was so impressed Alexander Roehrich thank you so much for the wonderful customer service in these hard times

Excellent service. I needed help with a new phone and the tech was super nice and helpful. The manager was a bit pushy, but all around good experience.

We give this a one star rating, because the greeter said hello and goodbye to us at the door, very friendly. We were going to buy a washing machine and we waited at least a half hour for a sales person and was too busy and didn’t acknowledge us or no one asked us if we needed anything. Maybe short staffed. Understanding Best Buy price protection but it’s not the Best Buy because I can buy at Home Depot for one dollar cheaper sure of the price match but that’s not the point the customer service is down tonight I don’t like giving bad reviews but this is our experience tonight on a rainy Tuesday night 😢

Sebastian was super friendly, helpful, knowledgeable and really made me feel confident in my purchase. All around great best buy experience. Keep crushing it Sebastian.

Worked there and sold 5-10000 of stuff a day for 15$ an hour and recently (check YouTube) they fired all decent long term employees. Great place to look at TVs and computers, Best Buy is not cool to employees either in during work treatment or loyalty. Look at items and price check Amazon

Couldnt find anything and most of the shelves were nearly bare. A good example of the retail apocalypse. Come here if you want to feel depressed.

Staff was kind and helpful, and the display was well organized and put out. We found everything we needed, would come again.

The employees were great helping me to find what I was looking for. Great experience shopping here.

Very helpful staff helped me find dvi to HDMI adapter

If youre looking for general stuff that a best buy would have youll probably be alright at this location. If you are looking for car accessories dont even bother. They already moved 90% of their car audio equipment to the Framingham location and the staff here have little to zero knowledge about car audio. I had to go back 3 times in one day! Once they sold me the wrong amplifier, then they sold me a broken subwoofer, then they told me that they had 1 more in stock and to bring it back to replace. When I got there they did not have any in stock despite it saying they did online and them telling me on the phone. Eventually I ended up buying a similar subwoofer for my dual 12 box which I plan to return for the other kicker when it is in stock so I have a matching set of kickers.

Customer service and products here have been consistently very good.

This tech chain is going down the hill with restocking and all other kind of fees, better order somewhere else.

Its a Best Buy 🤷‍♂️ They did have a large selection of items and many team members ready to assist.

We had to wait for half an hour for any sales person to attend us. Otherwise the agent was knowledgeable and helpful. Although the laptop we selected was out of stock.

Very quick service, stick to the chicken you cant go wrong!

Nice store for gadgets! Highly recommend if your looking for anything relevant to electronics..

Came for trade-in quote I received online. Was considering upgrade my cellphone with att at best buy, but contract is too complicated even with extra 100 dollar discount on full payment.

Cant tell what Best Buy is good for anymore since Target is around the corner.

They did not have cordless phone replacement batteries.

Found what I wanted. Checkout was fast. Staff was helpful.

We went here to get a new tv. The guys were great as usual they had the best knowledge and suggestions.

Convenient place, knowledgeable staff.

Horrible customer service! Never fixed my printer correctly and never returned my messages. All this after a $20.00 tip. Lesson learned.

Pretty good for a best buy, only real issue is having to wait for things to be in stock or have things shipped home.

Its fine, a better than usual best buy. Lost a star for the annoying people walking around trying to get you to change youre electric bill for a 60$ gift card every single time you walk in. That being said they are polite and respectful of the word No

Great experience purchasing a Smart TV. Was in and out in less than an hour. Kevin was extremely helpful in finding the best TV for me and everyone I encountered was very kind and knowledgeable.

Excellent service...!The 📱 cell phone dept in particular this time...

Fine electronics store with friendly staff.

Customer service was excellent everything they were going to do to make sure we are satisfied.

Great suggestions by the in-store representatives.

Took an old printer to recycle. The staff was very helpful. I love that Best Buy offers this wonderful service.This store location is large and has lots of selection. I also needed AAAA batteries and was able to pick up those and a gift card.

Paid 1000$ for a TV that was missing a piece of the stand.. Had to pay to get tv home.. No one had any sense to open a box or get me the part and even a discount. Your very fortunate I did not return it and take my business elsewhere.. Now it’s holiday shopping and I need over 5000$ in tech and guess what? I will not be shopping at your store! Terrible problem solving skills and services.

Went here to learn about TVs and the difference between TV display technology and was helped by two very helpful employees in the TV department. They knew everything about the different TVs and gave me good recommendations

Good size shop and selection with plenty of staff

The man (employee) that helped me was extremely HELPFUL WITH MY TV ANTENNA PROBLEM

Terrible return policy. You are better off going with Amazon.

The manager incharge of computer was terrible,no patient dont have his name but he is a dark skin male muscular guy.But Ariana in computer was great the best in that place

I waited 30 min for my curbside order. I went into the store and approached a manager (Josh). I explained my situation and he referred me to the only young man behind the counter (Calvin). I spoke to Calvin and he immediately offered an apology and explained that there had been a power outage. I said to not worry about it because it was obvious he was performing damage control. As he got my item, he rang someone else out and asked for assistance from Josh. Josh told him to figure it out. I spoke up and told Josh no, that is unacceptable. You are part of a team and you need to do better. Josh was very defensive and explained his poor management decision to send the majority of staff home and expected me to be patient. It was no way to treat a customer. I have no idea why someone like him is in management. When I rejected his excuses he sarcastically told me to have a nice day and gave me a big thumbs up when I asked for his name, then retreated to his office. Ill never shop here again and I hope Best Buy realizes not only did they lose me as a customer but everyone else I talked to at curbside. Young professionals who provide excellent support like Calvin should be in positions of power. Not rude failures like Josh. Until then, good bye Best Buy.

Curbside delivery took less than 5 minutes. You check in via the website or your confirmation email where you can describe your car. Moments later a person comes out and asks for the confirmation code that you receive to verify its you and you get your merch. Not sure how you would do this without a phone.

Staff is very knowledgeable and helpful. Even though we were just price shopping and not buying today they still spent over 20 minutes answering all questions without pushing to sell. Definitely going to be buying tv there next week.

Great staff. Knowledgeable and helpful. A pleasant shopping experience. Very good deals.

I ordered the Mario Kart Live game on store pickup while it was still in stock for my daughters birthday. 2 hours later they said they didnt have it after they charged my card. Its pretty clear a Best Buy employee jacked the item to sell on eBay. Cant say I was surprised. Disappointed sure, but not surprised.

I really liked this Best Buy. The people were friendly, they were very helpful, understanding and they dont pressure anyone into buying things.Im from the south and I miss the friendly businesses where everyone treats you like a friend. This place reminded me of back home.

The prices are ok but as usal this BEST BUY hows poor custmer servive at the store or if your going call them i kept getting transfer to some one else all timei wont go back there again i had same problem with buying a tv there the store in watertown mass very poor geek squad is useless

I was met with attitude and conflicting advice. I asked if my s20 could expand its memory and at least one gentleman appeared put off that I asked. He just brushed me and my wife off saying it could not be done and left me hanging. Found someone else who said it could. I left not sure if it can or not.Usually I get great service from best buy but it was my first visit to this store.

I was very well attended

Great service.

Helpful, friendly, knowledgeable staff.

Most incompetent group ever. Wow.

I always care for customer service call, customer service was very great here.

They did a very smooth and professional job when ordering for curb side pick up. My order was quickly prepared, when I got there someone directed me to the right slot and another associate checked my ID and loaded the order into the car.

Ive bought a dozen things at least from here. Everything works great and I always feel good about the service and experience. The only negative is a feeling Best Buy might go out of business, because it uses so much space and I dont see enough customers. So, I hope this review helps people go there and keep it afloat through COVID.

Hard to find what I was looking for. Badly organized. Nowhere near similar items. Also on the pricey side for what I wanted.

Socially distancing at an electronics store? Smart guy at the front directing people left and right to their appliance, cable, or video game of their need. This guy slinging people to different departments to find their goods like the wild west gunslingers. oof, a line?! you say? This guy had a line out the door down to nothing in about 15 seconds. will go here again.

Every time I go into this Best Buy, I have to wait 20 minutes before I can get the attention of someone wearing a blue shirt. Then it seems they dont work in that department, and cannot answer my questions. Tonight, I went to get a new phone. When someone finally asked if I needed help, says he doesnt know about phones, that one phone guy was on break, and the other was with a customer (which he was with when I came in, so clearly more than 20 mins). I dont know why I cant get a, hello, someone will be with you when they can or some other acknowledgement of my existence. Ill just go somewhere else.

Had what I needed. Charging cord for my phone

Went to buy a modem (Today, Monday, February 8) and Caleb happily guided me with the right buy! Thank you!

Staff members directed me to wrong area for a product. Finally was directed to right area where product was out of stock.

Buying a washer and dryer from here is easy. They deliver to you on your schedule and they help you with all the options.

Waited at customer service for 15 minutes while a bunch of employees passed and stared at me until one person said they just dont help people at the customer service desk......no sign or anything. Tried to get somebody else to help me and they passed me off. Finally found the product i was looking for on my own. If you actually need any help from the employees go to a different location.

Its a Best Buy, staff is fine, selection is pretty standard, and sales are common.

Out of stock for what I needed.

It is better to ship it to yourself than to pick it up.Pros: The actual pickup was fast and quick. The young man was very polite.Cons: delayed pickup, item was in store but it didnt get inventoried until days later. Noone ever answers the phone here.I purchased a monitor for pickup from here. It was slated for a pickup date that was much sooner. I chose this so I could get it sooner.On the night of the pickup date, the item is delayed. I called this location and noone would answer. I end up calling the call center. They informed me that the item had arrived but had no further status. They tried to reach out to this best buy and still noone answers. I am told check in the next day as it should be ready.The next day, its night and I have no update once more. I call in and no answer. 10 minutes before closing, I get a notification stating that my item was ready. This seemed like a didnt want to bother with it until close sort of deal.The actual pickup was painless and easy. After selecting pickup and entering information regarding it, I received my item in 15 minutes and was gone.I ended up having to pickup an item that could have easily been sent to my place on the same day with less hassle.Not a great experience, but I have had worse.

Just dont understand why you dont keep small appliances in stock . They are available for online sales only. You wait long time. I went to wal mart to buy a griddle even best buy was very close to my home. It is a loss for you

Zero customer service. Could not get one employee to get me a tape measure. Spoke with 3 and all said they didnt have any and just moved on .

Mostly expensive tvs if your looking for tvs

Helpful staff, safe (everyone wears mask and keep social distancing), products are located in orderly places. One can always find a knowledgeable person.

I was at this location yesterday, only curb side pick up was available. I needed help knowing what the proper item was, and the store was closed to the public. Two employees names Danielle and Lucas went above and beyond for me. 10/10 excellent customer service! Thank you thank you thank you! They deserve a raise!!!!

Walked in & honestly greeted by the most friendly person ever. I was looking for an aux cord for a new phone...he guided me exactly where they were. Also, a gentleman checked me out with the cutest orange nails...OMG All BB employees were friendly, welcoming & Awesome! Thank you guys

In Strip Mall.... Massive

Yes Every Isle is very tight with people in the way. Its like a crowded MBTA bus. But over all I am happy its near by. The prices are reasonable. The variety is helpful and the staff are reasonably friendly. Good place to go for reasonable Christmas shopping.

Nice workers

It looks that they are going to close. We didnt receive much help and we didnt find the quantity of trending products that we used to! At least in computer area

Typical Best Buy. Good selection. Two entrances, one primary and one secondary leading into the Mall.

Was good but not satisfactory. Lacked many items I wanted.

Good selection of stuff, prices will not wow you however. If you are looking for specialty equipment like cables or something, you will be overcharged.

Decent online performance. And they seem to have pretty good stock.

Great place to shop

Had to return an item that we were not happy with. The return went fast and with no problems.

Every Isle is very tight with people in the way. Its like a crowded MBTA bus. But over all I am happy its near by. The prices are reasonable. The variety is helpful and the staff are reasonably friendly. Good place to go for reasonable Christmas shopping.

Had what I needed in stock and ready to go

Absolutely NOT user friendly. No assistance anywhere. Guess you have to be under 65 to shop.

Did online order, and curbside pickup. The area for curbside pickup wasnt clearly marked, but otherwise a great experience!

Nice and clean and the peoples polite

Great service

Very good help

They gave done a great job of laying out this Best Buy for effective social distancing in my opinion. The staff is always friendly and helpful!!!

Ordered on line curbside-website said order ready in one hour. 3 hours later still not ready. No one answering phone. Looked through glass doors and many employees just standing around talking. Walked to curbside counter for help and they said order is not processed so they can’t help me. Should’ve just ordered Amazon

Employees are very helpful. I get most of my electronic needs at best buy..