It’s giving PROFESSIONALISM! Exceptional staff, and great customer service. I was greeted and helped with an issue with my order. The manger is very friendly and accommodating and I loved seeing a majority women staff. Keep up the great work! This location was also very clean and organized. Happy customer, this is my new spot for sure!

I enjoyed my visit i came for a quick bite, i cant recall the name of my sandwich but it was small and full of lettuce and a nice piece or chicken. The place was well kept and it was my first time being there. Btw you need to make a purchase before using the restroom which was very clean as well! The sandwich tasted good. Maybe there were some sauce I didnt know about but i wished there were some sauce.

This place ! I ordered a sandwich and everything was wrong on it, the manager for this hour was no help they kept hanging up on me !!!!!

Super slow came and my order wasnt even ready. Never coming back

I had a great experience this morning for breakfast! My order notified me on the app that it would be ready at a certain time and it was. I didn’t realize it was already ready bc the app had a glitch. Additionally, the app told me oatmeal is unavailable and they accommodated me with two hash browns. The manager was lovely and so were all of the employees. I usually order from the app at this location but this was even better.

Workers are doing what they can do. Understaffing is a huge issue right now and I believe that the associates were doing their job.

Uber eats’d a bagel sandwich cheese less due a lactose intolerant allergy. Waited patiently for the usual 35 min wait only for it to arrive coated in cream cheese. Hangry and mad

So U came in here this evening expecting to walk into a normal grocery store, and I was surprised to see that its not a grocery store at all. Not even close. I would characterize this place as a very limited convenience store, with a sandwich and coffee section included. The sandwich options seemed pretty decent, so I ended up ordering a roasted chicken sandwich that included mostly vegetables. The vegetables included cucumbers, tomatoes, onions, and ranch dressing. On top of that,I purchased a prepared chef salad. I waited around inside of the store which the person behind the counter was preparing this. I asked another employee if I could use the restroom, and she gleefully indicated to me that the restrooms were closed due to the pandemic. I was fine with it, but as I walked away I could here this employee high fiving another employee and laughing about the fact that she refused to let me use the restroom. I dont know that their amusement was the actual result of what was told to me. But I felt offended either way,not because the restroom was closed, but because I felt that these employees were making a joke about it. I left with the chicken sandwich and salad, and I hope it turns out to be something decent by the time I can enjoy it at home.

Tiara is unbelievably rude, consistently makes rude remarks as she’s serving my transaction

Store manager Ashley wouldn’t give me my extra smoothie had already paid for

Going to this location just be ready to fight with the employees need to fire them all or just close the business!!! nothing is good about this location!!!!

I really love wawa, but in this location the customer service was horrible. First I order a coffee and the lady that make it for me was very rude when I ask her for make it half coffee and half milk. Second when I came to pay the machine was no reading my card so they call the manager who told I need to call my bank, but I knew the problem was the machine so I ask her for try in another machine but they refused y continue saying that I need to call my bank, I insist and finally the accept to try in author machine and my card worked perfect so I told the manager “I think the other machine is not working properly “ and she just say me “have a good one” and leave talking alone. They really need to learn customer service.

Be prepared for anything and everything when entering this location. Ive seen altercations between customers and employees and all sorts of nonsense. There are always shady people lurking around outside as well, so I never feel safe going here alone at night.

For a quick “grab-and-go” type place. The employees really aren’t worried about getting you out of there any faster than they can finish their personal conversations

Ordered a zesty chicken sandwich. They put nothing on the sandwich but the chicken breast.

This is the slowest wawa I have ever stepped foot into. It takes over 10 minutes to get a bagel warmed and then it comes out barely toasted. The staff take their sweet time to do there tasks, sometimes you have to go searching for them to charge you at the register. Also, their customer service needs practice.

The kitchen staff here is THE WOOOOOORST! They are highly incompetent and move super slow. They clearly do not care about customer service. I gave them three chances on three separate occasions and they have failed me every single time

THIS LOCATION HAS ITS UPS AND DOWNS, BUT I ABSOLUTELY LOVE THE STAFF, THE STORE IS ALWAYS CLEAN, AND THE FOOD IS DELICIOUS!!... I SAY THIS STORE IS A 10✔💯100%!!!... GREAT JOB GUYS AND KEEP UP THE GOOD WORK!

This is by far the worst Wawa and even convenience store I have ever been! The lack of professionalism and customer service is the worst I’ve ever seen. You probably have over 12 staff on rotation and none are showing any sort of empathy to the customers trying to get something. After I paid for a simple sandwich, had to wait over 30 minutes just to have a supervisor get someone to start preparing orders, and that was after I and several other complained. On top of that, they didn’t even had Mac n Cheese, which btw I paid for like 40 minutes before. It’s my fault to pick this store because I should have read the reviews and seen the atmosphere prior, but it was the only place open after 10 pm in Columbia Heights. Please if you’re reading this, don’t support this store so hopefully Wawa can do something about this.

Parking is horrible and difficult unless you feel like walking

Amazing workers company just lacks on legit hard working employees and the ones that do work suffers from the ones who really do nothing 🤷 other than that .. you know how it goes NEW store in town people wanna make you look bad As quick as they can. I hope you have a better experience at another breakfast, sandwich, and coffee shop. were Human, All we can do is try and we cant control other adults 🤷🤷🤷 there you have it .. if you dont have any facts to state about Wawa then unfortunately the comment and review section is shut down lol😭😭🤣🤣🤣🤣🤣🤣🤣 Have a good day

This is the most unbelievably terrible Wawa in the country. I’ve tried them all. It’s filled with employees standing around joking and angry customers waiting for 30 minutes for one employee to spend half their time chatting and half their time banging out 1 sandwich every 5 minutes. If one thing is consistent in this world, it’s the wait time at this Wawa.

Worst WaWa - To be honest, I expected it.Let’s start with the exterior of the store: The complete disregard for a decent lease line is mind blowing. The decals in the windows facing 14th Street show a lack of creativity and doesn’t help set the tone for the already messy intersection.Interior: Lack of customer service.

Customer service from management is evidently lacking. Long wait for food, and long wait to pay. Poor design, doesn’t feel inviting. Seems understaffed.

I have never seen a wawa like this one ...... they takes forever to make a sandwich, and very unfriendly staff

This Wawa is very rude and disrespectful. First of all they don’t allow students to enter during the day until 3:15 PM. They think students are going to go steal food from there. First of all not all students are bad kids. There are many students wanting to get breakfast from Wawa because they haven’t eaten anything and they banning students to enter unless with a parent. They are also good people who are trying to buy something to eat and now there not letting us how disrespectful. I was trying to go there every morning to get my breakfast now I can’t because they think I will steal just because I’m wearing my school uniform like if we’re all thiefs which is not true. Wawa should change there rules there are good and bad oriole trying to steal. All the bad students you should just ban them from the store, but the good students trying to buy something to eat you should let us enter in the morning.

11-22-2019 walked in at 12:01am didn’t get my sandwich until 12:15 then it comes out wrong.Customer service is the WORST unless you’re a police officer Zero Stars Georgetown WaWa is the best

Slow service and rude staff. Holding a long conversation with each other while a long line of customers are waiting for their food. So disappointing

Worst Wa Wa experience every. The store needs better management.

It is good there is a Wawa in DC. The coffee there is very good.

Dont eat here first off I waited 30 minutes for a sandwhich entirely to long for a coldcut I live across the street I got home and opened my sandwhich it was a big black bug in the middle of my sandwhich I know for a fact with fixing my sandwhich they saw this big bug i took it back all the manager said was do I want another one why would I after seeing that so irritated they deserve no stars be careful with food here

Understaffed, slow, food orders take very long time. It’s unfortunate because I love wawa.Perhapses it needs better management.

Good service. I love Wawa.

First wawa experience - waited 25 minutes for a macaroni and cheese before finally giving up. Terribly run, would not recommend.

Unlike most of the negative reviews my order did not take long BUT when I finally ate my hoagie hours later I realized the messed up my order. I asked for oil but I got a ton of vinegar. A complete waste of my money.

Just like everyone else said. Full of lazy employees more concerned with cokin and jokin than serving customers. 0/10.

Got to have a wawa

TERRIBLE CUSTOMER SERVICE! Guy manager was flirting and being rude when asked to stop. Very uncomfortable environment

I like the food but I dont want to go come back customer service is terrible I order a sadwich they took like 30 minutes to make.and then I asked for my order and the women get mad.

Charged me for WATER from the drink machine, which all wawa’s give out for free. Waited 30+ minutes for 2 sandwiches

Too slow food come out late

THEY FORGOT MY FOOD WHAT A DISGRACE!!!!!

Horrific customer service from Brittney and slow as molasses

They have a lottery machine and lottery tickets but to cash out when you win it doesnt work ....why have a machine if you cant get your money when you win off a ticket cause they machine dont work...just dumb

This place is worse than seven eleven, the customer service is terrible the cashier are just playing with their friends and talking obscenities, dont have any training in customer service and good attitude, please do something, where is the owner???

30 minutes for a ice cream

Slow as turtle!!!

Stopped in there for the 1st time Thursday afternoon 11/4. I lived in New Jersey for decades where Wawas are everywhere and had high hopes for this one. They knocked it out of the park.The ladies behind the sandwich counter were really nice and myRoast Beef Sub was fantastic. She even put the pickles on the side, which you wouldnt believe how many people seen to overlook this small request.The place was clean, even the coffee station. Im heading back today.