Went to tune up my bike and fix a flat. It took them two weeks. However they returned my bike minus a part that came originally with it. And I had to buy the tube and supply it. Terrible service.There are much better service providers in the area.Updated:Just got a dismissive response from the business.First of all: Thank you for clarifying the time it took and what you did, and for correcting my inaccurate original statement above. The marvels of record keeping!!As for the missing part: You replaced a flat tire and threw away the old part. Great. Hope you recycle.However, I m not referring to that. When I take my car to replace a tire I expect it to be returned with lights, windshield wipers, and any other part as simple as it might be. You did not do that. Photos show the missing part. As simple and irrelevant as that part might be, you kept it and it was not part of the job.For those who in the unlikely event read this, just make sure you verify that when you take your property to this business it is returned complete.

Turned in my HOMAGE for a 700 mile tune-up. The bike rides better now than anytime before. Keep doing what you are doing ElectriCity!

I brought my bike to be serviced at ElectricCityBikes twice in the past 6 months or so. First time, I was told they needed to cut a piece of the back wheel fender for safety reasons. I asked to replace the fender and the person who called me told me they would need to order a new fender first. They never did. I brought the bike back in mid June and again asked to replace the fender and the chain guard. I was told it will take a while to get the pieces, which was ok with me as I was going out of town. We agreed I will pick up the bike in early September when I would return to DC. In August I get a text that the bike is ready for pick up or I would need to pay $6 a day if I don’t. I specifically asked them to confirm that they replaced the chain guard and the fender. They responded that they did, and the bike is ready to be picked up. I had to ask a friend to get the bike, which would have been ok if the bike would have been fixed. However, they did not replace neither the fender nor the chain guard. I have no idea if they did anything else on that work order (except for the flat tire which is easy to check) or also lied. Someone else promised (by text) to take care of the problem. Then he disappeared. No responses to follow up texts. I have no confidence at all left in this shop. Very disappointing.

Theres something that makes me giggle about being a sold a bike from a guy in crocks with gibbets. Paul Yepez was professional, knowledgeable, and gave a high level of service. He came and delivered my bike to me in Alexandria. I LOVE my new Ebike. Feeling like a kid again as I ride around town picking up groceries and thoroughly enjoying the hills!

A good selection of ebikes and products, and friendly, knowledgeable staff. I purchased my latest bike here, and they have a customer for life (or at least as long as Im in D.C.).

Great service and communication! Very friendly staff who are determined to meet your bicycle needs. We have purchased two bikes from their various locations and we are very satisfied with the models that were available. Greatly appreciated the time and freedom they allowed us test out the products before purchase. The stores provide all sorts of add ons which they installed in a promptly time frame. The ability to text the staff allowed for quicker communication and I was surprised to have my bike serviced the same day I dropped it off. Strongly recommend to any other biking fans in the NW DC area. 👍👍👍

Just went in and purchased my new Turbo Levo Comp. Sales guy was helpful and chill, got me setup for the test ride and walked me through the purchasing proccess on getting this sweet powerful bike. So far so good... looking forward to doing additional business with this shop in the future. I have friends in the community thatll probably want a levo after they ride mine (if they can afford it!)

Had a 5 year journey to learn ins and outs of cycling with electric… I went here a year ago to look around after going to a MD suburban shop with unfriendly customer service…Electric City Bikes…. Is Honest and Genuine and Matter of Fact regarding the jump to an electric bike purchase. I wasn’t going to purchase at that time… was still absorbing info…. but I realized that from testing 4 bikes I found the best one for my needs and have been extremely Happy with the purchase plus have received excellent follow up with the store even with the complications COVID brought to the table.It helped that they’re very realistic about expectations and no hard sell…. I asked a million questions and needed some hand holding because it’s a major purchase…I recommend doing some online research to learn about types of batteries and throttle versus pedal assist. If someone tells you there’s not a lot of difference between electric bikes they’re wrong…. So much depends on your abilities and use. If you decide on pedal assist this is the bike shop to go to for quality and service….Best of Luck riding….

The team at ElectriCity Bikes were great! I was able to work with them from out of town to order a new R&M Roadster and they had it ready to go when I arrived in the Washington, D.C. area recently. They took the time to show me how everything works and even downloaded maps to the Nyon unit to get me where I needed to go from the shop. The guys were very helpful and pleasant to work with. The bike has been great as well - everything I was hoping for. If you’re interested in an e-bike, you won’t be disappointed with the team at ElectriCity Bikes.

Just moved and needed a bike and CityBikes was a great choice! The employees are very knowledgeable and I picked it up the next morning so SUPER quick. 10/10 reccomend!

I spoke with first Jeff and then Paul over the phone. Both were extremely helpful and gave me lots of information to guide my thinking on E-bikes. Im new to these, and I last rode a bicycle (Nishiki10-gear, then Trek hybrid) years ago. Because of recent physical constraints, I believe e-bikes could be the way for me to stay active more consistently. I plan to go in to try out a couple of Riese and Mueller models as well as the Specialized Vado 5.0. Meanwhile, it just seems right to note that the attention over the phone is personal, good, and sufficiently in depth for any reasonable person.

Paul was very well informed and helpful in bike selection, and Mario in the delivery/handover. Fully satisfied.

My wife and I were very pleased with the service and informative briefing that we received from Paul Yepez, and the way that Kyle solved an issue on our Thule rack so that both R&M bikes fit safely on it. Both are knowledgeable and a pleasure to deal with.

Excellent overall. Staff on the floor were super helpful, very knowledgeable, and capable. And very relaxed and patient with all of my many questions. I was able to ride plenty of bikes, and really get a good feeling for what worked. Highly recommend.

Great experience! I bought my Specialized Como 3 years ago and loved it from the first ride. I recently brought it in for maintenance and it’s now like new! Can’t wait to ride it this spring!

Super helpful staff. Huge selection. Really quick turnaround times. Even during the pandemic bike shortage they had the bike I wanted in stock and even threw in a few free extras that they knew I would need based on my specific usage plans. Definitely recommend to anyone looking for an e-bike

I can be quite the complicated customer, and this bike shop really addressed all of my issues in any way they could. I purchased a Specialized Vado 5.0 (very expensive bike) and I am so soooo happy with it. Honestly, it has been the best purchase I’ve made in a long while. The staff is very knowledgeable, and I couldn’t even believe they figured out an ebike that would work for me. I live on the second floor in a condo building with no elevator, so weight is a very important factor. I can carry this Vado upstairs with no issues. They even have loaner bikes you can borrow when you have to bring your bike in for service. Really exceptional shop. Especially considering the demand for bikes and bike services in dc.

The bikes selection is great, the personnel is well describing everything and friendly. High quality bikes, and I finally found what I wanted with great help of Jeff Labow - special thanks to him! Now, will keep servicing my new bike there

I just want to talk to someone and dialing the number tells me to either text leave a message or go online this is not a good way to run a business and you should Rectify this as soon as humanly possible. It is not hard to have someone answering the phone. There is absolutely no reason for this and it is a bad way to do business.

Terrible service! I went to look at a few bikes and nobody even said hi to me. Two of the employees were playing on their phones and watching videos. I will take my business somewhere else.

Great and quick service. Good options for accessories 🙌🏼

Great bike shop 1 weekend I spend about an hour test riding all the kinds of eBikes it was awesome. Also got my bike service no issue.

I dropped by last Monday and the staff was very helpful in quickly showing me how to remove the wheel of my folding bike. He even gave me some extra foam to help protect my bike when I pack it for a trip. Very responsive and friendly service.

Revising my rating. Kyle back to me and he was VERY helpful! It took a while to get them but he was great once I did.These people NEVER answer their phone at any of the stores. I know there is a Pandemic, but come on. I spoke to someone named Paul a few weeks back and we reviewed some items. I am now trying to place an order for $800-$1,000 worth of upgrades on my bike and dont answer any of the phones. Makes me wonder how I could ever get in touch with them if I did order and there was an issue. No excuse to not answer phones for days - you just end up in a loop. Left a message too, no response.

Came in looking for e-bikes for my wife and I. Had an idea of what I wanted and being a bit of a geek knew most of the basics regarding the bikes. Paul helped me with trial rides and honest, insightful and very helpful info. Could not have been kinder or more knowledgeable. We bought two e-bikes with accessories. I highly recommend this store. Everyone I met was great.

Great website! When madly researching E-Bikes and losing track of which webpage I was on, I mistakenly set up a test ride in Washington D.C. (when I live in CA) Jeff engaged me in a lovely series of emails and cheerfully offered to help me by answering questions and serve as a second opinion to triangulate my EBike decision. His generosity and flat out enthusiasm earns 5 stars from me and Ive neither bought a bike from him nor set foot in his shop!

The service and the quality of products provided cannot be better. This is the place to go if you need to be educated about e-bikes, if you want to test ride products and if you need assistance with purchasing an e-bike. Everything they sell is high quality in my opinion. Jeff is a fantastic professional. I didnt know they also had a coffee corner. Check that out.Update: Today I had my E-bike fitted by Patrick. I am blown away by the precision and the high-tech equipment the shop in Tenley Town has available. It was a great experience and has significantly improved my posture on the bike.

Nice staff! helpful and honest. special thanks to Paul who answered all my questions!

Have a lot of parts. Good guys. Highly recommend.

I would not recommend this shop if you are in the NOVA area. The shop is very nice and they carry a wide array of high end electric bicycles, one of which I purchased. While I am very happy with the purchase, getting it serviced is another story. The bicycle I purchased was a Ries and Muller Charger 3, a very expensive bike made in Germany. The bike had a couple of small problems with assembly, but nothing detrimental to the quality of the ride. One such problem was a brake cable that looks to have been routed inside the fender, which rubbed on the spokes within the first few minutes I rode it. I was told to pull the cable up in an email, which of course I did, but it continued to fall and hit the spokes. The routing should have obviously been on the outside of the fork but I chose to use a tie wrap to secure it for the time being. Another issue was the mirror was installed with only 3 of the 4 plates required to wedge it inside the handlebars, so I took it off, also for the time being. At 100 miles, I was getting a message that it was time for service, and called them about it. The guy on the phone told me to bring it in and theyd take a look. He didnt seem to know why it was giving me this message. I had to drive 20 miles, across DC to get it to them, but I assumed they would take care of it while I wait. Keep in mind, this isnt a $200 Huffy, this is a $10,000 vehicle that I actually sold a Ducati Scrambler I owned, just to offset the high cost (which I would add was worth it). I assumed that because I wasnt told there would be a 3 day lead time, that I would be in and out while I waited. It turned out, that the shop provides a 100 mile service for free on all R&M bicycles, where they go over it, and make sure everything is holding up ok. My guess, is that for the service part, it would have taken 15 minutes to go over it and supress the alarm. Sadly, they wanted the bike for a few days, and I would not have been able to pick it up during the week to get it, and would have had to wait until the following Saturday to get it. This is because it would take 2 hours to get across town on a work night, after work and I would not have been able to get there before the shop closed. I needed the bike done ASAP because I had plans to take it camping. Had I been told about the service and how irrelevant it actually was initially, I would have continued to ride it and just made an appointment. NO BIG DEAL. We discussed just that and I tossed around the idea of just taking it home and bringing it back and the manager said they would have it done on Sunday. I agreed to leave it (it was Friday), and called Sunday morning. When I called back on Sunday to arrange pickup, I was told that it would not be done until Monday. I reminded them that we had agreed that it would be completed today (Sunday) and that I made plans based on the decision to leave the bike behind on Friday. I was then told that the technician was by himself and could not get to it. I didnt say it, but I was thinking to myself that this really isnt a me problem, they had an obligation to meet and somehow the technicians schedule trumped my own, despite a pact to complete it. I reminded the fellow that I would have made an appointment had I known all of this. He said that they shop does not make appointments. I disagree however as the sign clearly states that they do, for both sales and service. Further more, if a technician called in sick, the shop has several other facilities in the DC area that could have pitched in to ensure their obligation was met with Me.I would deter anyone from purchasing one of these bikes from these folks if they arent in the DC proper. There is a good chance if you need it serviced, youll run into scheduling issues getting it serviced if you have to find your way into DC after work hours, and the folks there are just fine with that from my experience.

Terrible start, covid hyper to the point that I could not even get in the door.....text us and well respond? Still waiting a response

I needed a rear 27.5 wheel with 2“ tire for my 700c hybrid bike to convert it to off-road. They were very patient with me and even though the tire barely fit, they helped to tune spikes on the rim and try different size tires to make sure I get widest tire possible. In the end I got tire and was able to ride in MoCo Epic. The bike did awesome. Thank you very much. I was constantly busting original 700c rim with 40mm tire, getting flats and bending rim. With new 27.5 rim and 2“ tire it works perfect.

Please take care of your customers. You are inside joking and having fun. We are outside under the sun, queuing. Business is serious matter.

At least three staff people came to ask questions while waiting in line. But the other customer was probably most helpful. Nothing under $2k and wifi painfully slow that couldnt even browse online while waiting likely an hour for 5 minutes or so of a second sales persons time. I really just wanted to look /browse they called it (and we dont do that according to one of the three) and tried to eliminate the people in line. The couple behind me had gone away and came back, only to have to wait again. Black (nitrile?) Gloves 🧤 were required (mask I had brought) and provided but Id wait until going thru the security door first as sweating.

Let me share my experience and I am happy to have the owner give me a call back directly. I bought my electric bike in 2018 at another national dealer that went out of business about 3 months after I got my bike. Around the same time the motor died (come to find out from another shop it is a known issue on a bad batch of motors). The manufacturer gave me a list of shops and I took it to ElecticCity Bikes. Right off the bat, they wanted to charge me $160/hr to look at it. I got the manufacturer involved and explained the situation and they covered the labor. Contacting the manufacturer is something the bike shop could have (SHOULD HAVE) done - but I was okay with doing their job for them. I also asked the shop to tune it up and paid $160 for that extra cost. When I got it back, I had difficulty pedaling the bike. The shop staff said the rear hub was over tightened and needed adjustment. I asked why they didnt catch that in the tune up. He said they dont road test the bikes in a tune up??? So my first impression is this shop has a lot of inventory which is great, they have a great location, but their customer service is mediocre AT Best, their service is below par and if that is not enough to convince you - their service rates are MORE THAN TWICE what other shops are charging. Learn from me and do yourself a favor to at least shop around. Since then, I had great service going to Electric Cycling House in Bethesda - Thomas is honest, knowledgeable and thorough. Im personally sticking with them.

I recently bought my ebike in this place at Wisconsin Av. and the service and knowledge of the staff was very professional and amicable. Jeff took all his time to answer all my questions (and I had many) and helped me find the ebike that was more suitable for my purpose and budget. After the sale, I have visited the shop a couple of times for minor tune ups and they have made me feel much welcome and attended right away even without appointments. The mechanics look very knowledgeable and provided me with a nice explanation on how to maintain my bike in good shape. They have gained a loyal customer with me. Ask for Jeff.

This is the absolute best bike shop in NoVa, Maryland, DC area. They have a wide spectrum of all excellent electric bikes and they cannot get you riding any of them fast enough. If you go in and know nothing about bikes and codes, you leave with a wealth of information and experience. I live closer to other stores, but this is my shop without a doubt. They love what they do and they are great at it.Demo rides are easy to get and the only way to really understand how all the bikes differ and make a final choice.

If you measure life in pedal strokes, visit this location and ask for Paul.He is a true cycologist.posted by Barbara s better half Steven

Helped answer all out questions and had a great selection in stock.

As I am quickly learning from other local bike shops as well as my own personal experience, this is the last place you should purchase a bike from. The staff is uneducated and wont remember you the minute you leave and pay your bill. Instead of taking ownership for their mistakes they make excuses. Two sales associates to help on a busy rainy weekend. Shop and service your bike somewhere else. The reviews are all old and have no ones name attached buyer beware.

Though I didnt buy my Specialized Creo SL Comp from ElectriCityBikes (ECB) I called them because I saw a review they posted and had a question. Their video review suggested a type of product that my local bicycle shop said cant be placed on my bicycle. However, according to the video, it not only can be placed but ECB knew the best way and product to do it with.They give me enthusiastic and accurate help but, though I expressed hesitancy in asking more questions, questions that Specialized themselves didnt seem able to answer, ECB insisted on tackling as many questions as I had (!). Note, I live in another state and never bought anything from them previously.The answers ECB gave were on point, very helpful, detailed, knowledgeable, illuminating and done with the kind of feeling only those who love helping others can exhibit.I never got the feeling that the ECB person was growing impatient, at all. In fact, when the call ended, at least 25 minutes later, they suggested I call again if I had any more questions, not to mention that I was sent, via email, a link for a product that was apropos to my original question.I fully intend to visit ECB when Im in Washington D.C. (I have a sister-in-law there) and, after my experience on the phone, can hardly wait!

Really grateful to this repair crew. My RadWagons rear brakes were dragging. I was hoping to keep it going (already 3k miles on it), but the frame was never precisely manufactured in the first place and the workarounds it was sold with had lost their effectiveness. Chad and his team were careful and patient and never gave up, even when it looked like nothing could be done. They were friendly and supportive, figured out a solution involving a different kind of washer, and got me safely back on the road drag-free within an hour.

Very disappointed when i traveled across the city yesterday to shop for an electric bike here. The owner, Charlie, had assured me twice and eagerly over the phone a week earlier that i needed no appointment to stop by and test ride/discuss different models with him or another seasoned sales staff named Chad. In reality, neither were there May 3 and the most i could accomplish was to talk to a VERY uncooperative and testy bike mechanic who insisted i return another day to talk to a sales professional. Considering this man would be servicing my future $3000 electric bike if i were to buy here, ive decided to look for a bike dealership where reliability and team work is taken seriously.

I have bought an ebike and had another serviced with these guys. Everybody is extremely helpful, from the owner and the general manager to the floor staff. This is my go to bike shop from now on.

My wife and I visited the Tenleytown shop on Saturday, 9/7/19, with an interest in buying Riese und Mueller E-bikes. We had great service from Paul, as well as Kyle and other staff in the shop. We test rode several R&M bikes, and were well-informed about the differences among the models, motors, gearboxes, etc. We ended up buying demo bikes that were on sale, at significant discounts. I couldnt be happier with the service and attitude of the staff at ElectriCity Bikes. Highly recommended.

Great sales and bike maintenance staff.

Came here on a Tuesday before 1pm for a set of inner tubes. Everyone had PPE. Checked in with an associate in the waiting room after a press of the bell. They had the inner tube in stock. I was there no more than 10 minutes thanks to the quick associate.

Great ebike shop with fantastic customer service. Plan to get the folding ebike soon!Tony

Excellent service, I bought the foldable electric bicycle Motiv.They adjusted it to my comfort at the time.Thanks

I was researching some e-bikes and my search landed me at E Citybikes in Tenleytown, DC. I purchased a Specialized turbo, I love that bike! unfortunately it had some issues and Chad and the staff at City Bikes were amazing! Chad is super knowledgeable about the machics and the pros and cons of the various types of E-Bikes. The Staff is also super helpful and genuinely warm and friendly. The bike that I received in place of the Specialized Turbo is Super Kool and a lot of fun I am totally happy and grateful for landing in Tenleytown City Bikes. Peace and Love!

A shout out to Charlie McCormick, owner of ECB, Chad, ECBs manager, and other ECB employees. Three of us from Louisiana were in DC over the weekend, and high on our to do list was visiting ECB, an electric bike only retailer that carries the products of some of todays best ebike makers, including Riese & Muller, Gazelle, Kalkhoff, Haibike, among others. We were especially interested in R&M bikes and, to our great delight, were able to test ride several bikes. Though we didnt purchase any before leaving, ECBs fine and helpful folk havent heard the last of us.

Echoing here all comments about the staff.