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Windshield Replacement and Auto Glass Repair DC
604 Rhode Island Ave NE unit b, Washington, DC 20002, United States
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Windshield Replacement and Auto Glass Repair DC
Comments
BP
Review №1

Very unprofessional, answered the phone very rude & with no patience at all. I was unable to even find out the business hours our if they were able to do same day service

Do
Review №2

I would highly recommend taking your business elsewhere. When my wife and I called this place, they said that they had the windshield that we needed in stock.When we arrived, the individual who we spoke to on the phone said that they still did have the windshield in stock and charged us $300 for the new windshield and service. After paying, he said he would have the job done in 2 hours.After 2 hours of waiting, our car had not been touched. We asked another employee for an estimate and he said that it would be an additional hour wait.After roughly an hour, they drove our car into their service lot. About 45 minutes later, the employee returned our car to us unfixed and simply said no luck, we dont have the windshield for you.It seems as though this place does not have an accurate count of what is and isnt in stock. After waiting to get a refund, the employee who originally told us two times that they had the windshield in stock kept saying that it isnt his fault and overall spoke in a condescending manner.Please do yourself a favor and find another busines for car services.***EDIT After the owner has replied to this review saying that we are sorry about the inconvenience but the the true problem you forgot to mention is that we asked and you told us that your car’s windshield doesn’t have rain sensors:The owner forgot to mention that before we ordered the windshield, the employee (Oscar) literally came out to inspect the windshield and confirm which one we actually needed to order despite seeing the rain sensors. He even said Oh I see that you all have a rain sensor on the car before ordering the part. As I said earlier, Save your time. They are not even taking responsibility for their mishap.In addition to my wife and I, there were also a large amount of other customers at the store who were asked to leave after waiting MANY hours to get their cars fixed. If you have any additional questions about this establishment and the service they didnt provide, please feel free to email me.

Ac
Review №3

Its never great when you have to call an auto glass company. But when you have the unfortunate event of having your car broken into; its nice to know there are honest professional people to help you. I recommend

Ka
Review №4

They were quick, convenient pricing and nice staff. Only didnt get my warranty as agreed.

Ja
Review №5

Called the Glass Tire and Experts same day to fix window busted by car thieves. I was able to drop off my vehicle with Oscar with the great customer service and pick up my vehicle within 2 hours. Quality was dealer quality and worked perfectly. It’s a one stop shop so I was also able to get my car cleaned as welll. Very happy with my experience! Thank you!

Al
Review №6

Half the price of Safelite and much faster availability, but when they replaced my broken window there was a lot of broken glass left in the door - you could hear it rattling when opening and closing the door, taking turns, and going over bumps - and some small glass shards left in the cupholder and on the seat. I came back and they cleaned it out for free, but it did require a second trip out and there was some grumbling about how it would be difficult to do.

Ka
Review №7

Went here a few weeks ago when I discovered car thieves had broken my CRVs rear window on the drivers side. Called and was able to be seen the very next morning. They (Tony and Melvin) were nice and professional when I arrived and waited for my car window to be replaced. Great quality and price overall - highly recommend going to these guys, a hard-working & professional local garage, rather than using Safelite AutoGlass. Thanks again!

JC
Review №8

Best in the city, I’ll be back to get more work done.

K
Review №9

Fantastic service in onsite window replacement after a rough morning finding the broken window. Service, pricing, and communication were excellent- if I lived nearby I would use these folks for all basic car maintenance.

Cr
Review №10

Excellent, this business is helpful and affordable and does great quality work !!!!

Ab
Review №11

Very happy with the after sales service. The rear mirror felt off few days after they replaced a windshield for me (it happens) and they fixed it for me as soon as possible. Highly recommended.

Pa
Review №12

They changed my glass quickly and did a great job. Thanks to Oscar for his great costumer service.

An
Review №13

They do offer mobile service which is great. They were very flexible with my schedule. Initially had an appointment on Saturday but my car was getting maintenance and had to reschedule for Monday morning. The gentleman came on time and worked very quickly and diligently.My biggest concern at first was price due to me not going through my insurance company, which tends to be more expensive but they gave me a fair price that was comparable to what my insurance company would have made me pay.

Ma
Review №14

I called in to get pricing I spoke with one guy who was very nice and we got disconnected spoke with a different guy who was very rude I was trying to inform him the previous person wanted my number to send me info he went on to keep repeating him self when I informed him again he told me people keep calling different numbers n I don’t know what’s going on which isn’t a problem but he got loud n repeated the same numbers to me without taking my number down or bring nice like the previous representative . Just off of him I wouldn’t get any work done there who would refer anyone

Al
Review №15

They were fast, fabulous and got me back in my beloved car quickly.

Ma
Review №16

Stole my speaker

Ju
Review №17

Amazing team. Called them late night after leaving a friends house and finding out my car was broken into.No one answered initially but I left a voicemail and got a call back in a few minutes. i was lucky they had the glass on stock and were able to do the job first thing in the morning.Great experience

Ed
Review №18

Made the appointment first thing in the morning and then got a 12 noon appointment and then they showed up early. They vacummed my broken glass and finished everything within 35 minutes. Recommend ... hell yeah! Endes up cheaper than the quote i got from safelite. Just wished my insurance would have covered it. Lol!!!

Lu
Review №19

The guys did a great job! Came to where my car was parked & had the job complete in under an hour. Price seemed fair & competitive with everyone else. Would definitely recommend.

MA
Review №20

They give you 2 quotes right away on the phone. One quote is if they come to you and another if you go to their shop in dc which is the cheaper and quicker option. They are very good and professional. I recommend them.

cr
Review №21

It was on point and no wait time

Os
Review №22

Best in town

Ya
Review №23

They do so Nice work,thank you!!

de
Review №24

Wonderful place, great prices, Tony and Melvin took great care of us!

Jo
Review №25

It was great good customer service and respect to customers and satisfied and good communication.

Gr
Review №26

They did a great job, very friendly, quick service, and good price. My only complaint is that they only take cash or debit.

Ch
Review №27

They quoted me $380 and a company in Hyattsville did it for $190. They are 24 hours so if you are in a pinch it might be worth paying double.

Ch
Review №28

Fast and friendly.

Mi
Review №29

Fast service

Information
4 Photos
29 Comments
4.7 Rating
  • Address:604 Rhode Island Ave NE unit b, Washington, DC 20002, United States
  • Site:http://dcwindshieldautoglassrepair.com/
  • Phone:+1 202-559-2404
Categories
  • Auto glass shop
  • Glass & mirror shop
  • Glass cutting service
  • Glass repair service
  • Glass shop
  • Glazier
  • Patio enclosure supplier
  • Shower door shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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