Back in 2020 when the pandemic hit Sprowls came to the rescue to replace appliances in our home, so I decided to go back when another appliance broke in our home. When I went to purchase my appliance, the staff there seemed to lack the confidence to make a decision and and had to run everything past the owner. When my husband and I spoke with the owner, we asked for a military discount and the owner refused to even honor my veteran husband with a discount and had a smart comment, everyone gets a discount; I have the best prices. Even though he was rude and insulting to us we decided to purchase the appliance anyway. Prior our leaving the store, the owner told me he would call me the day before and give me a time of delivery. We heard nothing from him. So I decided to call on the date of my delivery to ask when my appliance would be delivered and explained that he was supposed to call me the day before. He became terse with me on the phone. He refused to accommodate my delivery and he told me I was rude and that your delivery doesnt look like it will happen before noon and I dont know what to tell you. I called my husband and asked him to speak with the owner. My husband did and the owner got smart with him on the phone as well and told my husband, Ill do whatever makes you happy, whatever that may be. My husband took his rude comment as that he didnt want our business. So I went and got my refund. You would think that when you pay thousands of dollars to help a small business they could accommodate your delivery.Im not sure if this company got to big for its customers but I will not be going back to deal with them again. They are rude and are unwilling to support our veterans. I HIGHLY RECOMMENT NOT DOING BUSINESS WITH THIS COMPANY!!! Rude, ignorant and down right nasty to the customers that tried to support this business.

Great folks to deal with. We got our speed queen washer there 5 yrs ago and have gotten a refrigerator and dishwasher since. We have referred friends and family. Very knowledgeable people and great delivery.

Great place to do business

Nice place to shop for appliances. This is a place that you can trust

Honesty, reliability and friendliness are just a few words to describe the owners and employees at Sprowls. We bought a dishwasher to replace the one we purchased from them around 20 years ago! It was still working but we decided it was time for a new one. My wife loves it! And so do I. Unbelievably quiet. The other thing is they spend time with you answering questions without pressure to buy. The instillation was done by a local plumber who knows what he’s doing. He spent extra time to make certain that it was installed perfectly. Then we received a Thank You card! Try getting all of this from the big box stores that treat you like a number. Last thing; their cost for a major American brand was no more than the “off brands” that bigger stores try to sell you. I’m so thankful that stores like this are still around.

Nick Sprowls is the best! He helped me find the best washer and had it delivered. I absolutely love this washer and highly recommend them for all your appliance needs! They work with you and help you out so much better than a box store! Best customer service!

Excellent service!! The owner kept the store open 30 minutes late to take care of me. He was very knowledgeable of the products and provided a no-pressure sales approach. Ill definitely shop at Sprowls again for my appliances!!

We have been dealing there for a long time . I believe I can always trust Nicks recommendationsHe never tries to sell features we do not need.

We have bought all are appliance there for years. Great customer service.

Good stuff, Nick is a good guy. Funny too. Highly recommended to big box stores

Love Sprowls City !! Best prices ! Best employees! Super quick delivery and extremely nice delivery men. Very knowledgeable about all their appliances. Its great to work with people that are going to be there if you need them. And Sprowls City stands behind their products. Dont deal with big box stores that if you need to ask a question or need service you have to call 7 other numbers then the employee on the other end of the phone really doesnt care.Thank you Sprowls City Im so excited to receive my new appialances.

The very BEST appliance store ever. I have always purchased ALL of my home appliances at Sprowls. We also purchased our wonderful Weber grill at Sprowls. Service and delivery are top notch. BRAVO to Nick and Chris at Sprowls!!

Very nice people there and super helpful

I called the store and asked if he had the product I needed he said yes and i went to pick it up. Went to Lowes first and they had no idea what I was talking about.

Very good and very helpful

Excellent products and service!

Great local business

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