I love this Starbucks. The Manager Constantine is so friendly and Amazing. My drinks are always made to perfection. The baristas are always very nice and greet me immediately and make delicious drinks.
I hate to give a poor review, but the system IS horrible! Staff was wonderful and busting a**. Drive thru customers being expedited, while cafe goers are mixed in with, and seemingly put behind the mobile orders. Watched many customers get an item, wait 3-4 minutes get another, wait again. Nothing was timed. Received my food item 10-15 minutes before my drink. No communication.
The drinks are well made. The workers are polite. The service is very slow.
We just ordered a breakfast with two complicated drink orders, & two of us giving information - including my 9 yo niece who can be hard to hear - at the drive up. Everyone was patient & wonderful, even though we were holding up the line! (Apologies, fellow customers.) Our order was perfect. Thank you, everyone!
Service was great it was like 10 people ahead of me they had the line moving lol drinks was on point
Great store! Team is awesome! They got the vibe going and are very happy and enthusiastic! And the manager, being new, is doing great!
They have to fix their drive-through screen or the employees need to listen better! Every time I go here they get my order wrong. I’ll ask for a matcha green tea latte and get green tea, or I’ll ask for a bagel with cream cheese and get a dry bagel! Not to mention any iced drink is 90% ice so ur basically paying for frozen water.
Aweful. Idk why when I ask for a black iced coffee with 2 shots of espresso they would think I want liquid sweetener as well. Absolutely disgusting. So glad I paid $5 for this garbage.
They were moving pretty fast for the line to be long gave my order away by mistake. was very apologetic drink was delicious 😋 though would definitely go back.
Not liking Starbucks getting rid of the peppermint syrup😔
Love this crew. Theyre always fast for me.
This is definitely my favorite Starbucks to come to in the area. I usually use mobile ordering and its always so fast and always accurate. The workers are always so kind and smiling. My drinks always taste delicious and the food is always hot.
SO NICE. The staff is so friendly. And my drinks are always made right. My coffee is always hot and my cold drinks have the right amount of ice. Definitely go here!
They are the fastest Starbucks I know of. The workers are always very kind. Keep doing a fantastic job at 12 and Mound!!!!
Staff are awesome and my orders are always correct.
Staff is well mannered and polite. However they ALWAYS make my coffee wrong.
This location is still one of the better Starbucks in the area.
Always an enjoyable experience with Friendly staff!
Literally the only starbucks I can say I love everybody is so so friendly and patient at the ordering speaker willing to help and give ideas . Thank you!
Customer service is amazing. Everyone has always been super nice and very welcoming. They make the drinks fast and service is fast.
It was crazy at this store today... yall had way too many ppl working for it to be that backed up. Workers were bumping into each other no one knew who was doing what... total lack of leadership total chaos.. ppl trying to pick up there mobile orders and no one noticed these ppl for 5 minutes... like I said before too many associates but no leadership
Went to the drive thru it was really busy and they got all of us ordered and out of there quick and where very nice I recommend this location
Tried something new & end up getting it for free
Great store. My caramel latte is always great!
I use this Starbucks when Im in the area for work- Ive never had an issue when ordering ahead and even when the drive thru line is around the building the line seems to move quickly!
They were so friendly and gracious. Thanks. Love this place.
This location serves real cappuccino, not just coffee mixed with milk like some other Starbucks. If you like your cappuccino with whole milk (I do), you have to ask.
Grande nitro coldbrew w/ light sweet cream!
I LOVE this Starbucks! I visit a few times a week and they always have great customer service! I wanted to post a review today, because I was so impressed that I witnessed one of the employees ask a customer to pull his mask over his nose. The customer was standing VERY close the the plexiglass divider and was extremely rude and refused to fix his mask. The employee handled the situation very professionally and asked if he would not adjust his mask to please leave and to next time use the drive through. I wish this employee did not have to deal with this type of behavior to keep us all healthy and safe, but the fact that she did and in such a professional way really meant a lot to me.
Yes! They have in-store seating again. Theres fewer seats but its a start.Bathrooms are kept up.
Good service, served at a good time. I would come back, and I would recommend this location.
My gosh this star bucks is so loved with cara going out of the parking lot! Don’t forget you can order online then go in to quickly grab it too. Place good.
Drinks were made correctly. There is always a bit of a wait, but worth it.
Employee Should not whine about a mask not being over your nose
Is it just me or has the drinks change? This is the second time I order a Macchiato and yet again, it taste like hot milk. Very disappointed again in Starbucks. On the positive note the staff was really friendly.
Every weekend its something else. The drink is different every time but I use my history to order it. The drive thru repeatedly tries to give half of the order and act like its complete. Theres a label on every item that says the order quantity? Then today order time 930, sit in drive thru pick up time 1010 they gave the food and then said I had to come inside for the drinks, ok, go in side and then get kicked out for 20 minutes due to capacity. Its 1030. I finally got my full order. Wont be coming here anymore.
Hit or miss. Sometimes they make my drink correctly but most of the time the drink is made wrong. Check your drink before you leave.
Waited about 10 minutes in grade. Drive thru line for a coffee. Ordered a venti and they gave me a grande, but it tasted good.
Ordered a venti caramel macchiato yesterday. Didn’t try it until I got home. Pure water. called the store, talked to manager and was asked to return when possible. Returned the next day, ordered same drink. Water! At almost $6 a drink, you’d expect an actually coffee. not returning to this location.
Poor customer service in the morning. Male cashier acts like he doesn’t want to be there. Leave your attitude at the door and come to work to be professional.
They were short staffed today, long wait for food and drink
This is my all-time favorite Starbucks to go to. Since the pandemic the line through drive-through has been pretty crazy but it’s worth it. My daughter is always coming up with some crazy drinks That have a lot of instructions and add-ons. As frustrated as this would make me if I was a Starbucks employee they are always friendly pacient and wonderful. Today we went to the drive-through and the lady who was a young girl made too much have a drink and ended up giving it to us. Their drinks are always made great and I will keep on coming back here because of the friendly staff. I have been to other restaurants that have younger people working and I’ve had bad experiences but the younger crowd who works here are absolutely amazing. Keep up the great work guys and thank you
Good service inside. No inside seating.
I always get great service at this location, its kept very clean, and when Alexis is working, the service is exceptional!
Why is this the only Starbucks around and literally the slowest of any coffee shop that’s ever existed. I literally hate coming here, but I love Starbucks and have almost no other options. Get your life together people, I swear. New owner? New management? Like what do we need to make this a viable option???
Very fast service!
This is such a great Starbucks! The employees are great and the orders are always 100% accurate. The issue is the customers such as Gayle Bowman below me. People complaining that the drive-thru is long need to reevaluate themselves. We’re in the middle of a pandemic; you can wait to get your coffee just like everyone else. If you don’t want to wait, stay at home, you Karen. You’re not entitled. Also, employees aren’t required to wear gloves, only masks, so this proves that customers like Gayle tend to jump the gun when writing reviews. This pandemic isn’t ending because people like Gayle and others prioritize a cup of coffee before they’re well-being and safety. Great job 12 and Mound!
Staff here is always friendly.
I love Starbucks..Thanks for opening 👍😁😁😁😁😁
The coffee was perfect and they gave me an extra drink
The guy that works at the drive-thru window is the greatest!! I didnt catch his name. Hes always friendly and made my day multiple times!
Was going to this location daily and now I have to go all the way to royal oak I wish yall would atleast open for morning or night shift
This store has managed to move slower than any Starbucks I’ve ever been to. Not to mention I placed an online order for two drinks and “lost the ticket” for one of them. Waited 20 minutes for them to finish making my 2 drinks.
If possible, go to the Starbucks at 12 and I75. Way better than this one
They forgot to add the sugar !
Great and fast the gentlemen ahead paid for us thank u
I dont really care for where their drive thru is located. Beverages are good, coffee taste fresh, espresso is excellent. Line moves quick
Me and my daughter love coming here. The drive thru is long most of the time but the employees are so quick and efficient at getting the orders out fast!!!!
Pretty standard starbucks but the service is always friendly and decently quick. I have never had a problem at this one
Rarely lately do I go to a drive thru and leave happy, so when it happens its a pleasant surprise. This Starbucks was accurate, polite, and speedy.
I asked for no topping and they added it so I had to scrap all my whip topping off which I love cuz I cant eat the cruchies
Great staff! Always so friendly. But why do they keep randomly closing so much 😞😞
Good coffee and great pastries.
Love their customer service!!
Starbucks are always a W. No review needed. Egg white drink is the best.
Slow paced
Occasionally this location gets very busy and orders can get a little confused but the staff is always very sweet, kind, professional, and trying their best - so do be patient with them. Drinks are always correct and staff is always great, so going here is a good experience each time.
Great coffee
Our service was AMAZING!!! The young woman that helped us did a wonderful job and was SUPER helpful! She went the extra mile, and after cooking our food items, she brought them to our table. She also really helped and was very patient when helping to work out an issue with my moms birthday drink. Along with that, she answered all of our questions and the drinks were delicious.
Slooowwww as F. The people are super nice though
Good coffee and friendly staff
Worst staff ever completely ignoring all customers while trying to train some employees in the back sat there for 15 minutes watching this S.show and walked out.
Love the employees here. So friendly and kind! Definitely recommend
My boyfriend and I just visited this location through the drive thru. We experienced the best customer service, the lady taking our order was so friendly and even helped me decide my latte choice. The gentlemen at the window was making conversation with us, that doesn’t happen very often at any fast paced food service chain, especially Starbucks. It made our day and made a delightful visit, I’ll definitely come back to this location. Happy Holidays! :)
Best coffee and cheese danish
Friendly staff and they got my decaf light ice order correct
What a great Starbucks! All of the staff are incredibly friendly and every order of mine is consistently correct. They are also very quick, despite being on Mound. Don’t listen to people below me like Elitty who say this Starbucks is slow. People like Elitty think getting coffee is essential during a severe pandemic; thanks Elitty for making the pandemic never end. Also, to the lady complaining about the soy milk, it’s called an Iced Caramel Macchiato, not a Caramel Macchiato Cold. This alone shows you’re new to coffee. Also, their soy milk isn’t expired; those are soy proteins that are completely edible. Maybe you should learn before you post. This Starbucks is always on top of their game. One of my favorite employees is Nick!
Every morning I’m there
Good service 👍
Great place!
The service is excellent! Dee is exceptional! My order is always better than expected.
I love Starbucks! Especially this location. Always a great experience here. Orders always correct and pretty fast! Staff is friendly.
Always a long line, but always get the order right and fast
Love coffee it is good quality coffee, so worth the cost
After the remodel this Starbucks is different from all the others. Most Starbucks are dark inside with dark wood and decor. This one has a very light interior with light blonde wood and tables. The coffee is delicious but the location is quite popular and it can be hard to get a table when its busy.
Redeemed my birthday drink and Bill was so amazing and friendly! He reminded me to make it big and wished me a happy birthday several times during the transaction. Thank you again, Bill!
Very attentive & polite!!! Boom 💥
I ordered caramel macchiato cold with soy milk, The soy milk was expired because of the smell and there was white chucks on the bottom of it .
Cold coffee
The staff was great! Very patient and efficient. They needed one more cashier though.
Drive thru is always backed up and slow.
Even though they are frequently busy they are very quick and my drinks are always perfect and tasty.