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Krispy Kreme
11721 Retail Dr, Wake Forest, NC 27587, United States
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Krispy Kreme
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Fe
Review №1

Good place, small but clean and the workers were really nice even though they had run out of glazed doughnuts for the day! Told us to take what we could to make a dozen and they were still warm! Love these doughnuts!

Ta
Review №2

Hot light was on when we got there and it was close to closing - we got the last of the glazed donuts. They didnt even have any that werent hot. The girl that helped us was extremely helpful and nice however she couldnt figure out how to wring up our BOGO coupon. When she went and asked the another employee or maybe the manager - he helped her but the interaction was rude and and borderline condescending. I truly felt sorry we used the coupon and put her in that position. Donuts were delish though.

S.
Review №3

I tried. This location has officially lost my business. Every single time I go there, the doughnuts taste stale. I always order creme filled. Practically no creme in doughnut. They have been horrible ever since they started making them the new way (you can get them the old way at grocery stores). After talking to someone at this location, I was informed that the doughnuts were made somewhere else. That explains the staleness.

Na
Review №4

Doughnut chain born in North Carolina in 1937. Best doughnuts anywhere, hands down. Had to get them today on National Donut Day. Im sure theres a Hot Now sign in heaven 😏

Ci
Review №5

Awesome service, A+ friendliness and cleanliness. And the donuts! Oh my! Well, yeah!!! Treated my 80 year old uncles today.

Ly
Review №6

Good service but fo recommend make sure grease clean. When get an after taste means needs new oil. Every other time been great. Love how they support graduates, good grades for students. They reward and that is awesome.

ad
Review №7

Always out of the best items....if you are looking for the flavors of the season this isnt your location....

Br
Review №8

Visited in the evening and the donuts tasted like they had been sitting out all day. I have never visited later in the evening so I am not sure if the donuts are only fresh before dinner.

Da
Review №9

Staff are all incredibly professional and polite. Donuts are all perfect and continue to remind me theres happiness in this world.My only problem is I have to always order 2 dozen cause by the time I get home theres only so many left .....

Sc
Review №10

Theres nothing better than a fresh Krispy Kreme glazed donut! Tonight I also tried theyre capacinno coffee for the first time and it was really good! I recommend both, together. Yum!

An
Review №11

The lady assisted me was very nice and she worked really fast. Even though I went to this location to pick up a uber eat order because the light was on I had to order my own set of donuts!

Jo
Review №12

The hot and ready sign is a lie. Multiple times it has been on and the best Ive had is luke warm. Last straw was when I showed up just after opening with the sign definitely on just to be told that there were no hot donuts available.

No
Review №13

The hot sign was on and the glazed was so soft and fresh and just absolutely yummy 😋!!

M
Review №14

Try the caramel popcorn donut, sounds weird but its really good!

lo
Review №15

I ordered online which was a dozen of original filled dozen. The website said clearly that Our classic Original Glazed® doughnut is now filled with Original Kreme and Chocolate Kreme. With 6 of each in this new assortment. But when I came in, they only gave me a dozen of original creme. I asked to correct it and the lady refused to do it. She said the receipt only stated a dozen of original filled.

Yo
Review №16

Busy . Long line inside and at drive threw. Very slow service and only a few varieties available. I have to ask what was taking so long for my simple order of 6 glazed. Looks like the server went on to gathering other orders and forgot mine.The best doughnuts on earth.

ti
Review №17

Nothing beats their melty hot glazed. But I never seem to time things right. Even on the off hours these donuts are the best. I just wish they did bacon maple. Dunkin is just bland to me.

Ka
Review №18

Been twice while the HOT sign was on, thru the long drive-thru line and inside Only to find out NO hot doughnuts. Also under staffed on a busy Friday.

La
Review №19

This is the worst Krispy Kreme I have ever been to my life not only do they never have fresh donuts the woman that is at the window constantly, is one of the rudest people I have ever met in my life how in the world is she in customer service!?

St
Review №20

Doughnuts are good, but they are ALWAYS out of about half of the menu by like 10am. Dont even bother going after that-- they also never seem to re-make batches during the day. So...good doughnuts if you dont leave incredibly frustrated, lol.

Pa
Review №21

If they actually ever had anything in stock they might get a better review. Its 9 with 2 hours left and they have nothing in stock

Ca
Review №22

Great service was ready when I walked in the door

Pa
Review №23

They always have the hot sign on. I just hope the donuts are the fresh hot and not microwave.

Ja
Review №24

Great donuts love the food but it is kinda expensive. But totally worth it

Ke
Review №25

They hardly ever have the donuts that I want. Something simple like original kreme filled should always be made. They hardly ever have the strawberry sprinkle either. This is not the spot to go to if you plan on having the specialty donut you are in the mood for. If all you want is regular glazed than they got plenty.

Je
Review №26

The location is always out of variety of donuts. It never fails.

An
Review №27

Great donuts and excellent location and service 👌

Lu
Review №28

The donuts were good, but not extraordinary. The basic donut was the best. It was little and fluffy. I prefer Dunkin Donuts over Krispy Kreme.

Ke
Review №29

Fourth of July doughnuts were festive and tasty!!!

Ze
Review №30

I was having a bad day today but imagine my surprise when i order a box of donuts and they give me a second box out of kindness. I wish I could give more than five stars because thats amazing

Ra
Review №31

Donuts were absolutely amazing 😌

No
Review №32

I just love this place . Donut are so good you can gain 5 lbs .But some of drive thur cashier can be rude. Example . I did for get to asked for 6 in one box 6 in another . The cashier was not at the window so I wave to get her and asked could she do 6 and 6. I have not gotten the donuts they still had then . Now there was a line so someone behind me want donut too. She said they already packed . Here a box. Turned her head . When I got my ticket there no rate my store so this is next best thing.So I had to touch someone else donuts to do 6 and 6 . And 6 in big box just keep sliding around .She so luck I wanted those donuts are I would have asked for refund .But over all those donuts are the best.Go get a box are two.

ke
Review №33

Buy a dozen when the red light is on! Eat a few for the fun of it. Get a mouthful of sugary happiness. Enjoy. Always look for a coupon. But, get a dozen ebery other week even if you dont have a coupon.I recommend them highly.

Me
Review №34

Love their donuts all the time and the cute monsters are perfect for Halloween time 🎃👻

Ed
Review №35

Good product but they dont prepare enough. Todays special was two dozen (one dozen plain, 1 dozen mixed) but at 8:30 am they were out of almost all kinds of donuts. Few staff working there.

Kr
Review №36

Store was nice and clean and fully stocked on fresh donuts.

Ti
Review №37

Hot donuts. Nothing else needs to be said.

la
Review №38

Have always considered KK a happy place ! My husband went this evening about 7:00! The line for drive thru was swamped with at least 20 guests cars so my husband went inside! There were four people inside. The manager came and said the register was down for them to leave and get in the drive thru line! The manager should have serviced the four guests that bothered to come in and closed the lobby with a sign! Yelling for those guests to leave was not a pleasant solution ! My husband recovering from surgery and on a cane remained to make his purchase! When he asked the manager to please complete the transaction the manager didn’t even respond to his request rudely turned and walked away! very sad customer service! Good chance this manager doesn’t work well under pressure and perhaps needs more training on customer service! Fortunately a young lady stepped up and completed the order! She may be a great candidate for manager! Be aware my husband had driven quite a distance from North Raleigh to make purchase at this store.NEEDLESS TO SAY THIS WAS NOT SUCH A HAPPY PLACE AND TO BE TREATED SO RUDELY BY SOMEONE ON CHARGE MADE IT WORSE😢🤷‍♀️Guess we will think long and hard before we try that again as Daylight donuts and Duck donuts are in our neighborhood! Great product SAD SERVICE

Jo
Review №39

Amazing donutsGreat service

Sh
Review №40

They are under staffed but when they have plenty of hands they have great doughnuts as coffee.

Na
Review №41

I placed an online order on 05-20 for pickup on 05-21 at 8:15 am. My card info was accepted for payment but my order was not found when I arrived to pick up. 🙃

Tr
Review №42

I purchased one dozen of donuts

Li
Review №43

Childrens favorite. They love just original glaze. Makes it so easy. Friendly staff

MA
Review №44

Fast, fresh andclean... what more could you ask for?

To
Review №45

Store was clean and service was great. Love love love Krispy Kreme!!!

Je
Review №46

Had a hard time getting order right!

Pa
Review №47

Love their donuts Hot or not

St
Review №48

Krispy Kreme knows how to celebrate National Donut Day.

Mi
Review №49

I LOVE me some crispy creme, but the holiday decorated donuts are a waste. All that extra junk just gets in the way of whats sooooo good.

Ch
Review №50

I stopped by Krispy Kreme’s tonight and ordered two dozen donuts for my daughters birthday breakfast. They were out of many donuts, a rude lady interrupted the guy that was taking our order and was rude to us about the fact they were out of donuts. We then only received 23/24 donuts and what we did receive was random. Some items we ordered and some we didn’t. Very disappointing experience.

Ma
Review №51

Always good service and pretty fast

Ma
Review №52

The staff was helpful and friendly! Donuts were awesome!

Wi
Review №53

Smells good but they were out of everything.

Am
Review №54

I have shopped at this Krispy Kreme a few times and I have to drive 40 minutes to get there.EVERY time I go there is a tiny selection for me to choose from!Today all I could get was glazed and chocolate creme filled. There were NO glazed filled, chocolate glazed creme filled, no kind of cake doughnut(only pumpkin spice which not everyone likes).I have read the reviews and I don’t understand why everyone is giving a good review unless they’re all eating glazed because that’s about the only thing they ever have!I don’t know if the employees are lazy, or not knowledgeable enough to make a different selection. You need to just change the name to “Glazed Donuts” because normal when people go to a “Krispy Kreme” they are looking for a selection.I won’t be back. It’s turned into a pattern everytime I go and it’s just wasted time and money for me!

Ch
Review №55

Not a good experience. Thirty minutes before closing and the employees acted like they did not have time to help me. I will say it is usually better but not so much this time. Still good donuts

Ro
Review №56

Used to love this location, when the hot light was on i would actually get hot and fresh doughnuts now when the light is on i get barely warm old doughnuts..

Le
Review №57

As of 4/5/21 Krispy Kreme has a promo get an original glazed doughnut and medium brewed coffee for free Every Monday 😋

Vi
Review №58

Omgosh, you gotta love this place! I do, was very clean and neat and absolutely DEEELISH!!!!

Kr
Review №59

Who doesnt love Krispy Kreme

S
Review №60

I got my free down I got my free down covid virus give me a free donut or the back saying anyways

Te
Review №61

The place was clean and the employees were great .

De
Review №62

A must stop anytime you are in the area of one of these legendary stores.

Sh
Review №63

I went by Krispy Kreme this morning on my way to work, I got a half dozen hot and ready donuts and a frozen coffee! Everything was delicious and service was quick! Shirley was very pleasant as she took my payment and fulfilled my order. Will be going back and I recommend everyone give this location a try.

As
Review №64

Love KK

Ch
Review №65

I love Krispy Kreme doughnuts, especially when they are hot and ready!

Jo
Review №66

We love Krispy Kreme Doughnuts and were excited to see this one which sets back a little bit. I ordered the mini chocolate iced and mini original glaze for my grandson which was the perfect size for his little hands. I also bought one dozen of a variety to take back to the house.

Ke
Review №67

Cant beat their hot glazed donuts.

Ch
Review №68

How can you go wrong with krispy kreme! I went rather early in the morning and they were already out of stock for many doughnuts.

De
Review №69

I love the friendly professional hardworking staff at this location. Everyone seems enthusiasts and eager to work here, which makes for a more pleasant experience. At the most busiest times, you can tell everyone is doing the best they can. Team work is evident here. The place is always clean and inviting. I am a silent regular customer and will continue to be one. I highly recommended this place. Even the young high school employees make it a pleasure to do business. A great smile and a wonderful greating makes a big difference and sets them apart. Excellent customer service. If you have a problem the manager will make it right. (Ive never had one only observation)

Pa
Review №70

I went through the drive thru and ordered a custard filled chocolate covered donut and a Large Iced Vanilla Latte. There was less than a 1/2 teaspoon of custard in this donut, mind you the donut was good but please, fill it with custard and the latte had such a strong taste of coffee it almost tasted burnt.Not a good day today Krispy Kreme!

Tr
Review №71

Quit making original glaze on a Saturday night at 8:30p.m. when they close at 11:00 p.m. Only one of the three working was actually working!!!

Am
Review №72

The Krispy Kreme in Wake Forest is the best. I take my daughter there sometimes for breakfast before school. One of the managers Shirley is the best. She has become friends with us. If we are having a rough morning and we go there our day always turns around!

Da
Review №73

Its really a cool place to try out the different varieties of donuts and drinks.

To
Review №74

Donuts hot and fresh...love it when that light is on and it was on when I arrived today!

R
Review №75

I pulled up to the drive thru, it was my first time. I expressed that I wasnt sure how to order in a joking manner and Alexis the drive thru attendant was extremely rude and short. I wouldnt recommend this location to anyone. Also my order was wrong.

Ge
Review №76

Got a box of Donuts!

D
Review №77

Did not give correct order.

Da
Review №78

What a horrible place to be on buy 1 dozen get 1 dozen for 1 dollar day. You could hardly find a parking spot. The line went around the building for the drive through. There was a line inside with everyone waiting to order. When I got up to the counter to pick my doughnuts there were very few varieties to choose from. They had sold out of almost everything. Guess they didnt expect such a big response to the promotion. Oh well.

Re
Review №79

Love these Donuts.... when you come this spot they will freshly glaze your Glazed donuts in site and you can see that sweetness drenching down on the belt. Love them all those donuts, I know its not good but once in a while treat yourself.

Wi
Review №80

To long of a wait donuts getting Toney price to high not a lot of suggestions

Te
Review №81

Granted it was about 7:30 pm the doughnuts were not soft and fresh as say an earlier batch but still better than most other brands. Cant get over how much a dozen cost now a days, Im sure its me living in the past.. the guy at the window was very professional and friendly.

Ch
Review №82

Nice workers and easy to get in and out for a quick trip

Ca
Review №83

Oh my God the hot sign was on!

Ke
Review №84

Awesome experience. Good staff and food. Fast service. I will be going back for my sweet tooth.

Jo
Review №85

Lack of selection caused this ranking. Taste was good, but no Apple fritters or raspberry filled doughnuts.

La
Review №86

Service here is usually excellent, and the doughnuts are always delicious

Aj
Review №87

We were in and out with our oder.

L
Review №88

Long lines and waiting only to get to window to find out they are out of basically everything. On multiple occasions they are out of the most popular donut flavors/types no matter the time of day or night.

Je
Review №89

Like their donuts! Gave me the wrong order, but immediately made it right. A little pricey.

Ch
Review №90

There is a deep level of incompetence here, extreme rudeness, and a lack of professionalism. I will not only be talking to the store manager but their corporate customer service too. Allegedly you’re supposed to be able to enter the store for food delivery services, but we were directed to go through the drive thru which was wrapped around the building. When you deliver food you make money per order and when you have to sit in a drive thru line for over 30 minutes before you can then drive to the customers residence is absurd and impractical. Do not participate with food delivery services if you are going to make it complicated. On top of that the drive thru person was extremely rude and punched in the order wrong.

Pa
Review №91

Good drive-through experience

ga
Review №92

Have to hit that joint hard when I see that light on Delicious

Ka
Review №93

I came Monday for the healthcare free dozen doughnuts I had to get a rain check. The girl working Monday night was so professional and polite. Wish I got her name. I came back Tuesday for my rain check Tim and I believe the cashiers name was Alexis. This was around maybe 1pm-2pm May 5 2020. Both were over the top, phenomenal, very polite and professional ! The best experience ever at any doughnut shop and restaurant!! Thank you so much to both of them !!!!!

Da
Review №94

Great staff awsome customer service and I love how they serve hot and ready doughnuts. They are sooo good

19
Review №95

Came here this morning to get my mom Boston creme donuts, and got their new butterfinger donut. Ended up getting the wrong one, went back in and asked if I could exchange it for the right one, they let me keep it and gave me 2 of the ones I wanted. The staff was sooo nice.

Co
Review №96

Lovvvvvvvvvvve the doughnuts especially the lemon filled and the raspberry filled are some of the best in my opinion, but the variety of doughnuts to choose from can sometimes be over whelming but in a good way. If you have not had them I recommend you try them, a little pricey but worth it!

Su
Review №97

Drive thru fast & accurate. Delicious

Ri
Review №98

As normal. Disappointed there were no strawberry donuts.

St
Review №99

ALL HAIL THE KRISTY CREME

De
Review №100

Love my glaze donuts and coffee 💯

Information
100 Photos
100 Comments
4.3 Rating
  • Address:11721 Retail Dr, Wake Forest, NC 27587, United States
  • Site:https://krispykreme.com/location/wake-forest
  • Phone:+1 919-554-0451
Categories
  • Coffee shop
  • Donut shop
  • Dessert shop
  • Fast food restaurant
Working hours
  • Monday:6AM–10PM
  • Tuesday:Closed
  • Wednesday:6AM–11PM
  • Thursday:6AM–11PM
  • Friday:6AM–10PM
  • Saturday:6AM–10PM
  • Sunday:6AM–10PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • Takeout:Yes
  • Dine-in:Yes
Highlights
  • Great coffee:Yes
Popular for
  • Solo dining:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Coffee:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Family-friendly:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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