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Speedy Auto Service
5225 Indian River Rd STE D, Virginia Beach, VA 23464, United States
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Speedy Auto Service
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cu
Review №1

I have been taking my car to Speedy (VB) for years and have been repeatedly pleased with the service. As a woman I have encountered numerous shops and service techs that have either talked down to me, been dismissive, or outright lied about needed repairs. Yet, I have never been treated that way at Speedy. Every issue I have brought in has been treated with professionalism at the front counter and by the service technicians. Car is ready when they say and estimates are fair and accurate. Highly recommend this shop to others.

Li
Review №2

First time customer. Very friendly. Communicated details about my vehicle clearly and let us know what were issues that were computer/electrical and would be better resolved at dealer and they made a suggestion of company who specializes. I appreciated that. Bringing it back this week to have last repairs done that were waiting on a part to come in stock and I will try to update this after Ive had the van back and driven it a bit. So far a 5 star experience!!

Al
Review №3

Great service and knowledgeable staff. And also the prices are reasonable.

C.
Review №4

The ONLY place I will take my car for any repairs. Faithful customer for 10+ years because Ive found this place (VB location) to be honest & fair.

Do
Review №5

I went to Tire Choice Auto Service for an oil change and came back a week later with a check engine light. They told me that I had to replace the cylinders on my car because they were miss-firing. Then they told me the cost to repair and it was insanely high. I wanted to get a second diagnoses and took my car to Speedy Auto Service where they said the same thing however the price half of what Tire Choice Auto was saying. I was happy and surprised at the cost difference, the gentleman that was working at the front desk was kind enough to take me to my car in the shop to show how the repair was going to be done. The only issue with Speedy Auto Service is that they are almost always busy and can rarely take walk-ins. I recommended anyone that is looking at Speedy Auto Service to call in first to make an appointment because I tried walking in twice and both times was told that they were too booked up for the day. Other than that, once I made my appointment, they fixed my car within the day and was given the NAPA warranty.TLDR: Great service, long wait times so make sure you make an appointment, and offer fairly good prices for repairs

ki
Review №6

Speedy works on all my trucks and my daughters jeep. Son in laws tahoe too. Josh is a mechanical wizzard. If speedy cant fix it, it aint broke.

La
Review №7

2018 sent my car for a 4 wheel alignment and tire rotation. That is definitely the spot. 4.5 rating. My rating is 5 star.

An
Review №8

Ive brought my nissan maxima in for an oil change, free quotes and diagnostics, battery issues, and for a power steering issue. Each time has been a separate visit and every time its accurate on the time frame and price quotes. They are friendly, fair priced & pretty quick. Definitely will do business again.

Ji
Review №9

Fantastic service, reasonable prices! I trust them.

Ca
Review №10

They are great with all my cars and trucks. They are always respectful and nice.

Hi
Review №11

I’m sure overall it’s a pretty good spot, but if you’re using CarMax Care extended warranty i personally don’t think they take the warranty serious. Had a clinging sound underneath my truck every time my truck ran over a bump or imperfection in the road. After 5 hours was told they couldn’t reproduce the sound after test driving it. My truck was parked behind their store and when i drove it around front to leave, ran over an imperfection in the road directly in front of their shop and cling. You can clearly hear the rattling with the windows down. SMH.

An
Review №12

Ive received great service at the Indian river location. The cost of labor beats most dealerships, and if they cant fix it they will point you in the right direction.

Ma
Review №13

The gentleman at the counter was very helpful. The technician quickly identified the problem and replaced the part. Im grateful I visited this shop.

Ni
Review №14

These guys are so good at repairs that they may suggest that you fix a few things on your vehicle......... But dont freak out! They genuinely want you to have the most reliable transportation and you can trust Speedy Auto Service.

Wi
Review №15

I have had no issues with this service. I have had thwm do both my vehicles oil changes and state inspections.

La
Review №16

Honest friendly staff, went for state inspection and wasn’t stuck waiting for hours.

Co
Review №17

Superb service. The job was done in a timely fashion. The staff is respectful and professional.Update: Since my last review I brought my car twice to Speedy for regular maintenance and inspection. They did an outstanding job by being reasonably priced and in a timely manner. To me quality of service and honesty is above all. Also the prices they charge are in line with other shops.They got to make a living too. I will return to Speedy again.

Ju
Review №18

This is the best company I have found to service all my work trucks and personal cars. Extremely honest and knowledgeable technicians are often hard to find in this industry, but not at Speedy. Their text when car is ready and the online software they use is very useful technology. Speedy goes above and beyond my expectations in every area every time I see them.

Cl
Review №19

Got great service and was back on the road quickly after flat tire was fixed

er
Review №20

Always good price

Je
Review №21

I pulled up 15 mins before closing with a screw in my tire and Alex at the front desk was kind enough to help. The mechanic that worked on my tire did a fantastic job and was so ‘speedy’ that I was back on the road within 20 minutes. I couldn’t be more thankful for their help! Thanks guys :)

Ef
Review №22

I do not recommend this shop at ALL. I brought in my car for a fuel filler neck, and they broke two wheel studs and charged me to fix THEIR mistake. I brought in my own parts, and charged me $110 for one hour of labor. It takes 20 minutes MAX to replace wheel studs, and they charged me for a WHOLE hour to fix what THEY caused.

Ma
Review №23

Terrible place, not enough space to park and it took them 2 1/2 hours to replace a tire.

st
Review №24

Great quality service. Cant say enough about the staff. Very honest, its hard to find that these days.

Vi
Review №25

I take my car here and only here. Glad I took a recommendation. They not only fixed buy also cleaned the part of the car they were fixing and got all the old oil off. Gave recommendations about other causes of the problem and even after showing they did not press anymore. Did not walk away feeling anything BUT confident and satisfied. Thank you.

Pa
Review №26

I highly recommend this location. Quick service with a staff you can trust. When you go ask for Cory, he’ll make sure you’re taken care of!

Vi
Review №27

Got my inspection done same day at the end of the month..impressed.

Su
Review №28

Only place I will go! We have several cars and not once have they tried to screw us over. They are the good guys

Ed
Review №29

I brought my 1978 Toyota Corolla to get a tire rod and Adjustment sleeve and they did a good job on it. Would highly recommend them for 76 Toyota work they may not know every single little thing but they will do their best and they won’t try to rip you off

Ch
Review №30

I would give this place a zero stars if possible. Paid 50.00 for a diagnostic and they could find nothing wrong with my car. Took my car somewhere else and within ten minutes they not only were not only able to diagnose the problem, they were able to repair the problem very quickly. My car had a sensor replaced in January but the mechanic who replaced that sensor didnt reset the ECU and the part he installed was detective. Speedy auto didnt bother to check that even though I told them I thought it was a faulty part. This shop is not capable of doing work on cars since they arent able to diagnose a simple problem with the computer, even when the customer very clearly states what the problem is. Its sad when a back yard mechanic doing work on the side can fix it and certified mechanics cant. I would not recommend this shop to anyone.

Pa
Review №31

They have been taking care of me and my family for years upon years. You couldnt ask for a better group to work on your vehicle!!!!

Pa
Review №32

Very nice and helpful. Employees actually took the time to explain what was wrong and what they would need to do to fix it in terms that even I, a person who knows very little about cars, could understand. Also they have a military discount so that is always a plus.

Ha
Review №33

Cameron and team always take care of my vehicle. They have handled all of my basic repairs and have put an engine in my Mazda. I highly recommend Speedy!

Da
Review №34

I took my car in for a state inspection which was completed in a timely manner. the employees are very knowledgeable and have great customer service.

Ab
Review №35

One of the best service experiences I’ve had in the auto industry! Let me set the scene! Friday at 2:45 our AC goes out in the van we are leaving with four children eight and under 12 hours to New England to visit grandparents the next morning. The mechanics literally drop everything to find the problem and even though they were full at their shop they had a sister shop that the owner himself shuttled the car to and had it repaired and brought all the way back to the location closest to me all on a Friday after hours! They even stayed late to make sure everything was taken care of. my man Cameron was helpful and I can’t speak enough to service these guys gave our family! Thank you

Da
Review №36

Great customer service. They helped find a simple oil leak and told me how to fix it free of charge and within the hour. Will come again next time i need anything done on my car!

Je
Review №37

You don’t often find an auto service facility that prides itself on customer service. Cameron and his team are wonderful, I recommend this place for an honest job by compassionate humans. Thank you Speedy’s!

Mi
Review №38

The service was wonderful staff very kind and efficient. Will definitely use them again!

Sa
Review №39

Danny is awesome!

Ti
Review №40

Staff is nice, but they charge me 100 dollars for just 1 tire no include installation and I did a little bit search online and that exact model for that tire only 50 dollars on amazon

Sh
Review №41

DO NOT BRING YOUR CAR HERE EVER!! I called about 9am and asked if they could do a state inspection on my car the same day and the person on the phone said yes. I brought my car to this shop and again I was told that they would be able to complete my inspection the same day and that it would take about 4-5 hours. Fine, no problem. I left my keys with them and I caught an Uber Home. Well.... 7 hours later I hadn’t heard anything so I called and asked the status of my vehicle, at which point I was told “we won’t be able to get to it today”.... why didn’t someone call me at some point during the day to make me aware that they had zero intentions on getting to my car that day? Horrible customer service!! The entire day wasted and still no state inspection, do yourself a favor and go elsewhere because I am convinced all the positive reviews are from their family and friends

Ha
Review №42

Quick service with reliable solutions at reasonable price

Ed
Review №43

These Guys will keep you on the road no matter, whats wrong with your car and at a great price. 😍

ju
Review №44

UPDATE*** 3Stars is average. This place right now is at a 2 because of the following. Dropped my car off for a oil leak in a line. Paid 400 plus. less than 3 months later the gasket fails so bring it in to use the warranty. They honor the warranty and fix it so they get a star for that. Hours later I bring it back to the shop because the metal line is vibrating against the car making noise. They supposedly fix it and two days later I hear the noise again and investigate and find that a piece of cardboard is placed between the line and the car. So bring the car back to the shop and Im told they forgot to take the cardboard out and that they think it is the part that is faulty again. Im already upset at this point, and ask for the owners contact info and was told that the owner was unavailable and that I would get a phone call from the owner days later when they return from being out of town being that it is the weekend. The problem is that I brought my car in for a simple fix and have received explanations from faulty parts to forgetting the piece of cardboard. I dont know if I can give this place a 5 just due to the experience. If I get my car back today with everything fixed the way it was supposed to with an apology and honest explanation it may get a 3. Ive taken it to the dealer for a second opinion and know that there is nothing else wrong with my car so we will see what explanation i get. This may be all a misunderstanding but Ill update the review once I get my car back and see if everything is ok. Place is close to home, people seem nice and they have a good warranty policy. It could be an isolated incident and I want to believe it is but we will see.UPDATE*Honest mistake and provided refund on labor. In all, just human and they made up for their mistake. Will I return in the future? Im really interested to see if the owner reaches out. If they do then I think this place is a place I can trust and can come back to. But we will see. Gave it a 3 for honesty, apology and refund for accountability. might even give it a four if the owner reaches out.Owner reached out and apologized. Offered free oil change for the inconvenience. BLUF: Going to get my oil change and will likely return for additional services knowing that the owner/manager will make things right if they are wrong.

Ju
Review №45

Always a positive experience here...Cameron and the rest of the automotive staff are very professional, knowledgable and courteous!

Ke
Review №46

I bring both my cars here for repairs and inspections. Rick and his crew are honest and trustworthy, communicative and knowledgeable. I dont go anywhere else!

Ed
Review №47

I live in this area for 22 years and never had a problem on inspections or repairs.

Ch
Review №48

My mom went here to get her car fixed and they charged her for things she did not need. It seems to me that they told my mom what she needed and she didnt know any better. They charged her $900 and when I picked up the car for her nothing had changed except her savings account that was basically empty. As soon as I started driving the car it began shaking and I thought it was going to break down. DO NOT GO HERE.

Sh
Review №49

My apologies speedy auto.you are right next door to tune up plus.

Ed
Review №50

Great prices, Great Customer Service, and the best place to go for fast and quality work on your vehicle. 😍

Jo
Review №51

Service was excellent. Communicative and professional! Would go back again

Ke
Review №52

Seriously this dude fails everyone who rolls through the door. Tell me how I fail on a vehicle that hasnt even had 1k miles put on it since last inspection. Like worn down brakes and rotors that were perfectly fine when you take it home to do the work yourself. Go across the street to merchants where the inspector actually isnt making money off everyone. If I fail I fail for reason, but failing me cuz you say the er brake doesnt engage cuz YOU didnt push it all the way down is crazy. Save your checkbook from this place.

SA
Review №53

Honest, Reliable and Very Fair Pricing !! I would not take my cars any where else

Ed
Review №54

Rick and his staff not only give quality service at reasonable price but if you dont need work done they advise you not to do so. ☺

Ed
Review №55

Theyre the best place to go for a great price, quality service and the most friendly and professional staff to experience. 😉

Ce
Review №56

Even in inclement weather this business is efficient and friendly... Work is prompt with fair prices...

Jo
Review №57

Theyve done just fine by me. A lot of times theyve come up with less expensive solutions.

jo
Review №58

Very customer-friendly and the mechanics really know their stuff when it comes to cars.

ri
Review №59

Do not go here! What a bunch of scammers. If you take your vehicle in for an inspection, they try to create bogus charges that they try to trick you into thinking you have to purchase in order to get an inspection....stay far away!!!!

mi
Review №60

Waited six hours with no phone call. Tried to quote me for 4 grand on things I fixed myself four months ago.

St
Review №61

Get Josh if you can

Ja
Review №62

Good customer service

Do
Review №63

Best repair for your money here!!!!!

Do
Review №64

Very good

Information
10 Photos
64 Comments
4.3 Rating
  • Address:5225 Indian River Rd STE D, Virginia Beach, VA 23464, United States
  • Site:http://speedyautova.com/
  • Phone:+1 757-467-4318
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Radiator shop
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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