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Tidewater Import Car Service
105 S First Colonial Rd #110, Virginia Beach, VA 23454, United States
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Tidewater Import Car Service
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Ti
Review №1

I have been using Tidewater imports for my 3 Honda now for the last 2 years, only bad thing is it took me 15 years to find them!! They are by far the best shop ( including dealer shops) that I have ever dealt with. Rob and his team are knowledgeable, trustworthy and provide a top quality service at a very fair cost. I will continue to highly reccomend to anyone.

Lu
Review №2

The prices are so affordable, and the staff was all smiling the whole time which I appreciated so much. I cant say enough good things about this shore. It was all perfect! Thank you!

Ma
Review №3

Just wanted estimate. Got it & left. Ok.

Ch
Review №4

My family has been using Hondas since I can remember because we have a reliable and honest mechanic in Rob and his crew. I will stick with a Honda because I wont have to worry about the headache of an untrustworthy mechanic. I would recommend Tidewater Imports to anyone who has a Honda or Acura.

El
Review №5

We were picking up our 2008 CRV from regular service after Rob recommended we not make a repair that would cost us $1,000 as it would not be really improve the cars performance. The tire pressure light/message was on in my 2019 CRV so I asked him about it. He said that if the sensor did not reset in a few days to bring the car back. I brought it back, they adjusted the tire pressure and fixed the sensor....all at no charge. It is so refreshing to to have a service professional that does high quality work, is very helpful when you have an issue and is very honest. I highly Tidewater Import Car Service and will keep bringing our cars there for years to come.

St
Review №6

Very positive experience; Robb is great to work with.

S
Review №7

Great company, great owner. Ive known and been going to this company since around 1990. My car was always taken care of and I felt like they were honest, had integrity, and did great work on Honda cars. I would definitely recommend this company, Tidewater Import Car Service, for any work to be done on Honda vehicles.

Ad
Review №8

Ive never experienced such great, friendly customer service! Beyond affordable prices and a very knowledgeable staff will keep me coming back. I even received a Christmas card from Tidewater Import Car Service where each employee hand signed their own signature! Talk about a personal touch! I highly recommend them for any car need! Glad I was referred here!

Mc
Review №9

After a trip to the dealership that left me with needing to replace the brakes in my car, I found myself at Tidewater Import and I have not one negative thing to say about this company! I trust them 100% to not only fix everything but to recommend NEEDED fixes, instead of recommending unnecessary things for a ridiculous amount of money (looking at you Honda dealership). After trying many, many places I have finally found a safe place at Tidewater Import! Very highly recommend!Service- ExcellentCare- Very thoroughPricing- Great!

Ka
Review №10

Great experience! I was very happy that those guys didnt take advantage of me because Im a girl and dont know too much about cars. They fixed the problem fast and for a reasonable price. And on top of that they gave me an excellent customer service! Definitely will use their service in the future!

ro
Review №11

I had planned on having our new Honda Pilot serviced at a local dealership when we relocated it here but I found it difficult just getting an appointment for an oil change and tire rotation. Tidewater Import was recommended through a friend and I was scheduled for an appointment the next business day (of a busy holiday week no less) i left with the feeling our Honda will be in better hands here than at one of the local dealerships. This is a first class operation that places your vehicles care as a top priority and that is exactly what i was looking for in a repair shop. To rate Tidewater Imports in my book is simple, it is hands down 5 stars.Rob L.

Ne
Review №12

I was recommended to Tidewater Import Car Service by THREE different people, and the shop certainly lived up to its name. In regards to my initial phone consultation they were friendly and accommodating. I was told (by another garage) that I needed ALL new rotors and brakes. Tidewater Import Car Service informed me that all I needed was front rotors and brakes and offered to send me a notice for when the rear brakes and rotors need replacing. The price was perfect and the turn around was ideal (6 hours – start to finish!). Just look at the reviews below if you need further reassurance… all 3/3’s! Thank you Tidewater Import Car Service! I’ve found my new mechanic!

Je
Review №13

Ive been a customer since the early 1990s and Rob and his team have consistently shown the very highest standards of integrity and outstanding service. I highly recommend Tidewater Import Car Service!

La
Review №14

Excellent and timely service! It was recommended by a friend, and Tidewater Import Car Services did not disappoint. I called on a Tuesday afternoon and took my car in the next morning. A couple hours later, it was ready to be picked up. I can rest easy knowing my MDX will be safe to drive to my familys house for Thanksgiving. Thank you Rob and the rest of the crew! I will definitely be back!

Ma
Review №15

Rob and his team did a great job in repairing my car. Being new to this area, it is great to find a place which you can trust. They also have a great customer service.The only thing i feel can be added in their service is some sort of shuttle service for people who are dropping the car there. But rest assured, great place to go for Honda repair.

Er
Review №16

They did a fantastic job on our 2014 CRV changing out the timing chain and actuator. Timely, professional, great prices, and friendly.

Wa
Review №17

Excellent service on Honda & Acura cars. I have used them for more than 30 years.

De
Review №18

NOT disappointed. Our 2005 Honda CRV would not start while visiting here. When we Googled Honda Service near us, we found Tidewater Import Car Service. When I saw Rob had over 60 5-star reviews (and no others) I was sold. So, we called. Rob was very upfront with us that there were no guarantees on timing or cost. But he did not disappoint. He and his staff checked the car by the end of the day, could not find anything definitive and asked if we wanted to go ahead and replace the starter. We agreed to do that and we received another call the next day with a firm price. AND the car was repaired and back in our hands by the end of the day, saving us car rental fees. Thank you to Rob & staff for running a very professional business.

Ba
Review №19

We highly recommend using Tidewater Import Car Services to service your car!Weve been going to them for about 13 years and have been very happy with the service we have received. Rob and his team are dependable, conscientious,trustworthy, knowledgeable, and friendly. They have kept our cars running smoothly for many years. We owned a 1998 Honda Civic with over 200,000 miles on it, for 11 years and only sold it because my Mom gave me her car when she was no longer able to drive.Visit Tidewater import Car Services, you will be glad you did!

Pu
Review №20

I cannot express how incredible Rob and his team are! My car wouldnt start this morning, I had it jumped and drove straight to Robs shop. He was already slammed but he was able to work me in and get all I needed done before the work day was over! He is fair, honest and really cares about the customers he helps. Not to mention the top notch customer service they have! Follow up phone calls after the service is completed! They are the best and no matter what I will buy Honda or Acura forever just to know I can continue to take our cars there! Thanks again Rob, your kindness and outstanding service does NOT go unnoticed!

Mi
Review №21

My sister-in-law recommended Tidewater Import Car Service after I purchased my Honda CRV. She has been servicing her car there for years and had high praise for their car service. I brought my car in for an inspection, oil change and a request to determine an unusual squeaking when I hit bumps in the road. Rob, the owner, checked out the car and determined that it was a minor repair to the spring that would only cost me $100...not a full replacement at $1,600. I really appreciated his honesty and plan to return my car here for any other repairs needed.

Th
Review №22

The one stop shop. This guy knows more about your Honda, then Honda does. If you have a import and it needs attention. This place will handle it with great detail and at an adorable rate. Highly recommend

Ro
Review №23

200k and Rob has it running like I just bought it.

Kr
Review №24

If you want an expert in Hondas, THIS is the place! You also wont pay dealership prices. I love that I go to a specialist in my cars make. I want someone who knows what they are doing and Rob and his team are experts. They are trustworthy and do not tell you that you need unnecessary repairs. The staff is extremely polite and they have gotten all of my past repairs done in a day....seamless! They have also checked my car in preparation for a long trip. Who does such a nice gesture? Tidewater Import Car Services does! I am so glad that they were recommended to me and I have recommended them to every Honda owner that I know. Thumbs up all the way around!

Ch
Review №25

Rob and his crew do a great job keeping you on the road! When expensive repairs are necessary they give you information in advance so you can plan for it. We exclusively purchase Honda cars so we have a trustworthy mechanic! Hard to find anywhere else.

an
Review №26

If you are looking for a reputable place to take your Honda for repairs, look no further! Rob and his team are honest, knowledgeable, well trained and treat you like family. I have a 2000 Accord and 2002 Odyssey and Tidewater Import Auto Service is the reason they are still on the road and will be for a long time to come. I have been coming here for nearly 10 years and Rob has never steered me wrong. His prices are very reasonable (much less than the dealer) and he is very accommodating in setting appointments. On more than one occasion I was told by other businesses (including a Honda dealer) that expensive repairs were needed. Rob tells what should be done now and what can wait and I appreciate that as I dont always have the funds available for costly repairs. Rob always lets you know how much things will cost so you are never surprised; and if he finds any other issues while they are doing the service you requested, he always calls and lets you know. If you are not a mechanic you can trust the expertise of Rob and his team.

Je
Review №27

I had been having increasing difficulty with the sliders on my 07 Odyssey when a co-worker recommended Tidewater Import Car Services. When I arrived at the shop, I went to get my son out of his car seat and the door just about fell completely off! It was hanging by a tiny cable. I ran inside for help and Felix came running right out. He and Jeremy immediately worked to minimize the damage to my vehicle right there in the parking lot...saving me hundreds of dollars! VERY impressed. Excellent service!!!

vw
Review №28

We have a 2007 Honda CRV thats quickly approaching 200k miles, but its in really good shape thanks to religiously following all the maintenance guidelines. We bought a new car for my wife and are going to hand over the CRV to our daughter so she can drive back and forth from school down in South Carolina. Tidewater Import Car Service saved us a HUGE amount of money on all the work they did (valve adjustments, all fluids flushed/replaced, new brakes and the A/C fan. We could not have afforded to do all this maintenance work at the dealership and would have been worried about handing over this car to our daughter. Thanks, folks! Well be back for sure!

Re
Review №29

Scheduled my appointment by phone, thought it was 1100, showed up turned out it was scheduled at 1000. The front desk took me anyway and I was in and out within 30-45 minutes.The front desk and mechanic were awesome. Thanks for the great quick service! I wish I wouldve know about this hidden gem years ago. One of the reasons I went there was because of the reviews, theyre all spot on, and I hate big chain mechanic places.Thanks again!

ma
Review №30

Rob really explained to me what were the issues in my car. They did an awesome job replacing the timing belt and some other issues. Highly recommended.

Je
Review №31

Family and friends have been using this shop for almost 20 years. I barely look at the receipt when I go to pay- total trust for Rob and his business. If you have a Honda or Acura- see Rob! If you dont, get one and... bring it to Tidewater Import! Also great at giving a used car a once-over before you buy. Highest recommendation.

Mi
Review №32

Went there on a Friday for a timing belt change out on an 05 civic. Something very time consuming, and they had it done for me in a day with the out the door price being over $300 dollars less than the dealerships quote. Also they close at five p.m., they stayed till 5:20 to give me my car when I couldnt make it in time. Very good customer service, very friendly people. Highly recommended.

Je
Review №33

When I took my Acura here (Ive since sold it), I always had a wonderful experience. Locally owned and operated with top-notch service. Ive absolutely been blown away with how honest they have always been. They have never up-sold me or pressured me into anything.Theyre amazing. I almost want to buy another Acura just so that I can bring it to them.

Ju
Review №34

It can be hard to find a mechanic you can trust, but Rob is honest and his shop does great work. I won’t take my Honda any place else. If you are looking for a good mechanic for your Honda or Acura I highly recommend that you do the same.

Fr
Review №35

Tidewater Imports is honestly the best automotive repair shop Hands-down. Yeah! Tidewater Imports is Great, Honest, down to earth. We feel refreshingly well treated when we have work done there. We’ve been taking our cars to Rob for preventive maintenance regularly for a number of years. Our experiences have always been excellent. Great Service, Quality Work, Amazingly Reasonable Prices, and Friendly, Honest Service. Rob and his entire team are the best, true professionals in every way.2007 Honda Civic starter went out. Called Rob at Tidewater Imports. He found time to fit me into his busy schedule. His honest, hardworking and trustworthy crew always meet your service needs and repairs with an emphasis of customer service and satisfaction. Great people, great work and more importantly fair pricingFrank Z.Rob Torrisi and his entire team at Tidewater Import Car Sevice Co, headed by Felix, has been incredibly reliable for many years. Integrity is High, Morale is right, and the entire Team works hard to earn your long term business with pure professionalism. No Worries, No Hassles, No Over Charging.

Br
Review №36

I was wracking my brain trying to find a decent, well-reviewed repair shop for my Honda and this shop popped up in my many searches. I called and talked to Rob, who was incredibly nice on the phone and fit me in when it was best for my schedule. He looked at my car right when I got to the shop and, even though I didnt get the prognosis I wanted about my car issue, I felt like he was doing all he could think of to fix it. He also told me that if I keep having issues to come back and he would take another look (free of charge!). Its hard for me to estimate whats fair with car repairs, but I felt like the price was fair for diagnostics here.The shop is in a big circle of auto shops, which Ive found to be more comforting since the best auto shops Ive been to have been in places like this. He has a small waiting area with a TV to wait for your car at if you want. I definitely plan on coming back (should my car survive its current issue...).

Jo
Review №37

I highly recommend taking your vehicle here, especially if you drive a Honda or Acura! The owner, Rob, is honest and has a great staff. If you have to wait, there is a large, pleasant lounge with a clean bathroom. They dont try to upsell you or pressure you into unneeded services. You cant go wrong with Tidewater Import Car Services!

Pe
Review №38

Always feel comfortable bringing my CRV to Tidewater Imports, they are reliable, affordable, and professional! Wish I could give more than a five star rating bc they deserve it. Thank you for taking such good care of my car !!

Ad
Review №39

Really good experience. They were super friendly, very helpful and super fast. I recommend going to them, they seemed knowledgeable about my honda.

St
Review №40

Best place in town for import car service hands down. Knowledgeable techs and great attitudes!!!!

Ro
Review №41

Outstanding service. The best repair shop anywhere. Tidewater Import Car is the reason I will always drive a Honda/Acura.

Bi
Review №42

Do not search for another Honda mechanic. No up selling, always on time appointments and reasonable rates. My Hondas (4) go there as soon as the warranties expire. 15 years and counting and now in-laws too

Ti
Review №43

Being new to the area, finding a fair and trustworthy mechanic is tough. I am very adamant about keeping up my car (2005 Acura TL). After calling around to near-by Acura and Honda dealerships in the Hampton Roads area i was prepared to pay the price, until i found Robs shop. Being as busy as his shop his, he took the time to price out my work and all his prices were very fair (100-200 dollars less than what the dealers were going to charge me). They use all Honda Products and did an awesome job on my car yesterday. They also do courtesy checks and recommend what services you should be on the lookout for. Great guys, great service, great quality! Will definitely be back for future services!

We
Review №44

Reliable mechanics who tell you straight-up what your car needs, and doesnt need. Its always a pleasure getting our Hondas serviced by Rob & company.

Tr
Review №45

Friendly and honest Honda and Acura specialists. I recommend making an appointment if you need services performed but they also do have flexibility and allow you to leave your vehicle and come back for pick up. I wont take my Acura anywhere else, come here for Mobil1 Synthetic and inspections.

Ja
Review №46

I especially appreciated it when they were able to help me out even shortly before they closed for the day.1 of my headlights was out, and the next morning I was driving back to the DC suburbs of Northern VA, where we were forecasted to get 5 of snow. They understood my dilemma and got the job done.

Do
Review №47

Tidewater Import has taken care of me for years. Nice to have a place you can trust and everyone treats you like family.

Ch
Review №48

Love this place, super professional, and they wont try to sell you on services you dont need. They use all honda parts.

Da
Review №49

These guys are great. The best service in town and extremely reasonable!

Ti
Review №50

I loved it here, all of the staff are very friendly and helpful. Took my honda to get an oil change and check engine light check out! This is now my new mechanic!

Je
Review №51

Glad I’m driving a Honda again. I wouldn’t trust my car with anyone else!

Vu
Review №52

Kind, fast, not expensive. Best service!

Ri
Review №53

I have been taking Hondas to Rob and his crew for nearly 20 years. Their work is always completed when they say it will be ready and is always at or below what they quote.I trust these guys 100% with our familys vehicles.

Us
Review №54

Excellent workmanship, reasonable, and professional. If you have a Honda or Acura, this is the place to go!

Wi
Review №55

Great employees performing outstanding work with honest prices.

Da
Review №56

Very professional. Honest service with reasonable prices.

Wa
Review №57

Fantastic customer Service and the best Technicians in the automotive industry.

Mi
Review №58

Customer for 20 years. Never a complaint or bad service.

Er
Review №59

Ive been going here for almost 30 years and I have never had one issue. They are the only people I trust with my car and are the main reason I buy Hondas.

LA
Review №60

Very honest and extremely knowledgeable!

ch
Review №61

Very knowledgeable and friendly

Ka
Review №62

Very nice employees !!!

Information
12 Photos
62 Comments
4.9 Rating
  • Address:105 S First Colonial Rd #110, Virginia Beach, VA 23454, United States
  • Site:http://tidewaterimportcarservice.com/
  • Phone:+1 757-422-3048
Categories
  • Auto repair shop
  • Car inspection station
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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