If I could give 6 stars, I would. If I had more than 2 thumbs, Id give more than 2 thumbs up. The folks at Express Auto Electric are honorable people and choose the path of doing the right thing, the right way. I was informed that the mechanic stayed past closing time to finish up and check the systems to ensure the fix was complete. I had constant communication with Bill from the time I left my truck to the call to say it was ready to go. They now have a customer for life and will get my recommendation anytime someone asks. Thank you all, job well done!

After initially having a very poor experience with the servicing of my 335i Bob the owner did even he could to make me a happy customer. Even with hiccups he maintained his professionalism and care for his business. Doc is one of master techs there and is very knowledgeable. Best advice is if you can speak with the tech who will be servicing your vehicle or Bob DIRECTLY to voice your concerns to ensure their are no miscommunications. Miscommunications cost me quite a bit. I had an electrical issue that caused other issues and Doc got me sorted. Reasonably priced if you know what you want done and there is no guesswork.

Awesome, honest, fantastic work, plain ole good all around!

Went in to get my speed sensors checked on my SUV. Very thorough check for a fairly good price. Their customer service is on point. I was informed every step of the way about time and order of service.

Thank You for getting my vehicle in and out quickly really appreciate it

Great people, great work!

Some communication issues. Took longer than expected. Bob made things right.

Great Ill be back...

Excellent customer service

Very professional full service auto electric and general mechanic very nice friendly warm atmosphere

I have a car that is pretty proprietary for parts & service. I dislike dealing with the dealership, especially as there is only one in this area that will service my car. I am so glad that Auto Electric will service my car!!! Always with a smile, reasonable prices, no long waits to get it in or for repairs to be completed. So refreshing to deal with a local business. Thank you, Auto Electric, for taking care of my fun little car!

Wonderful experience here last week for car inspection. Previous year I was bushwhacked at Bucky s down the road. Sarah and her crew took care of things quick and easy, no extras. Felt taken care of and at home and at ease the entire time. I got my truck back in a couple hours after a few minor tweaks. I totally recommend them. I am a woman, I liked that a woman was there to greet me and get to know me, and take care of all my business.

Great service found problem sold me a good interstate battery

Excellent service! Working with Sarah to get my car fixed was easy, when something was potentially changing, I was contacted immediately prior to anything being done. Great communication, I had a complicated issue so it was a relief that they have a diverse staff and were able to figure out the issue. Reasonably priced and not the headache youd expect getting your car fixed!! Thanks again!

Just wanted to thank the team at EXPRESS AUTO for taking time to not only fix my car, but give me a plan of action to keep it running for many years to come. Just being able to know what is needed now and what can be done in the near future for most people is awesome. Dealerships tend to make everything seem at the top of the list. When I come to pick my car up, you guys walk me through what I need to tackle next and in order of importance. This to me is invaluable. I really appreciate both your honesty and understanding and plan on coming for many years to come. Thanks again.............

Refreshing to work with honest auto repair business. Brought in a trailer for inspection and brake replacement quote. I fully expected to have to replace the brakes as part of the inspection, and even told them that. I was very happy and surprised to receive a call from them that my brakes were fine and did not need replacing. They could have easily duped me into an unnecessary brake job. Great customer service, will definitely be using them for all car repair issues going forward.

So glad I took my car here today to be repaired. They were courteous, explained the issue, kept me regularly updated, and even apologized when the repair took a little longer than expected due to the extent of work needed. Plus, they are more affordable and had better service than a previous repair shop that was recommended that not only wouldve charged me way more, but take twice as long for the same repair.

I usually dread going to have anything done to my car as much as I do going to the dentist;-/ This shop has changed me! By far the most awesome service I have ever received! Quick, honest and knowledgable! TY!

Worse repair place in Virginia BeachThey charge me a $1000 for. Problem they didn’t fixBad service and terrible placeHey had to add This place it’s a official theft anyone who care DO NOT TAKE your car there I repeat DO NOT

Great, knowledgeable, trustworthy service. Al was very friendly and helpful to me and the other customers. I will definitely be abandoning Firestone as a customer and bringing my business here going forward. I highly recommend this company!

Bob at Express Auto runs a stand-up operation. I went in for an inspection, and Bob was able to show me each step of the process, pointing out areas off concern. I legitimately saw the tire tread and brake wear as measured by the tool. Bob was able to get me a great deal on a couple new tires and install brake pads the same day. Highly recommended for professional, friendly, trustworthy, and quick auto service.

Knowledgeable and polite crew. The receptionist was very professional. My thanks to Express Auto Electric for repairing the unique electrical problem on my old Camry. The cost and amount of time for the repair was quite reasonable.

The best way to find out about this place is to experience it for yourself.

Took my car in for inspection after a recommendation from a friend—Great experience, wasnt given any unnecessary fixes. Just a couple minor things they fixed on the spot, and I enjoyed chatting with Sarah while I waited. Will continue to use them while I live in the area.

Fast. Only takes a few minutes to calibrate! Easy to miss this spot off of the Blvd if youre not paying attention- so watch out for it.

This place is awesome and they are honest!! They did an inspection on my wifes Mercedes and made the necessary repairs at more than half the cost than what Pep Boys were trying to charge. They also ran a test on the electrical components that were draining the battery which showed a low charge. We were scheduled to have the Mercedes dealership change out the instrument cluster the next day but after speaking with the owner at Express, he convinced us that the instrument cluster wasnt the problem, it was the low battery charge. Thanks Express for saving us $2000.00 from the Mercedes dealership and $700.00 from Pep Boys! We will be bring our vehicles here from now on!

Stopped in for a state inspection, was promptly attended to, expediently dealt with. A level of professionalism and courtesy not as common as one might assume.

Got my car inspected. Nothing was needed to repair to pass inspection, so they made up that I needed new wiper blades. Charged me $20.00 for blades I didnt need. Even worse, they replaced my perfectly working wiper blades with a pair that dont work at all. So, I had to spend more money else where to replace the non-functioning blades they put on my car. The dishonesty of all of this is disgusting.

Excellent customer service, Sarah has been thorough and pleasant! The staff works in a timely manner and the mechanics communicated with me throughout the process

I received excellent and professional experience with this company. I did not have a long wait for my state inspection or need to come several hours before opening in order to ensure receiving a inspection. I will definitely be using them for other mechanical services on my vehicle.

Super! They were fast and gave me estimates on time and stayed true to the estimates and did a great job on my sons 2004 Prius!! and while we were there, the owner noticed that my sons auto key wasnt working. He took the key a part, and took a battery from his own key and put it in my sons to make it work again, all for no charge!! Will definitely use these guys again! Thank you!!

I have been a customer since 2013 and have had nothing but great experiences each time my vehicle has been serviced. I use this facility for all my vehicle needs including tires. I own a Lexus and prefer using this shop over the dealership and will continue to do.

I knew when no one else could figure out what was wrong with my tow truck I knew without a doubt Bob and his team would figure it out and guess what they did with very little down time. Thanks we need someone like y’all in Suffolk. Lol but it’s worth the drive... Thanks again... Problem Solved

Very helpful and knowledgeable staff. They saved me the expense of spending extra money for an electronic module for my 2006 Volvo XC90 that the Volvo dealership technicians failed to identify when doing their test diagnostic procedure. The module was filled with water from a flood storm and they told me that there was no evidence of flood damage due to electronic failure. Express Auto Electric actually trouble shot the whole box module...something that the Volvo dealership said that they dont do at all.Thank you EAE for your professional service... I would recommend this shop to anyone most definitely...🖒

I was very satisfied and impressed with Express Auto Electric. I took my KIA Sorento to the KIA Dealer to repair my AC for repair. After 6 months KIA still could not fix my AC. However, KIA did manage to charge me for repairs that did not fix my problem. I took my vehicle to Express Auto Electric and in less than 24 hours the vehicle was repaired for a fraction of the cost the KIA Dealer.

Always the best place to go for car Inspection. Fast and friendly

I have been there numerous times & the person who helped me was Jacob, an outstanding professional honest, through answers to my questions & car concerns. Great personality kind & very respectful called me maam I was shocked that folks even use that term anymore. A++++++.

Thanks to express auto electric for the service today. Sara got us in quick and David( doc) did a awesome job as always. Great experience and service and quality. Thanks .

Very poor customer service ! So annoyed 😒 I went to get my car inspected and they said I needed a rear marker bulb replaced, the next day both my tail light/signal light aren’t working at alI. I came in and told the lady at the front desk and she immediately said that my bulb must have blown and it wasn’t the technicians fault. She didn’t even take it back to have somebody look at it and make sure, she just kept saying that the fuses were completely seperate from each other and that she couldn’t help that the bulb blew after I left. So, I took my car to pep boys and I was going to have to get all the lights on my left side replaced because they were burned out or so I thought 😒 turns out the guy from Express Auto Electric hadn’t connected the fuses correctly ! So if the rude lady at the counter would have at least taken the car back to be checked out I wouldn’t have had to gone to 2 different places.LONG STORY SHORT: go to pep boys.Side note: there was nothing wrong with my lights when I went to get the inspection and now I have a problem which would tell anybody that if they were the last people to service my vehicle they could have at least taken a look to see what the problem was.It was such an easy fix, I can’t believe how poor the customer service was.

Best customer service I have ever had. The staff was very personable & helpful.

I cannot express how happy i am with the service here at Auto Express! After going in for a state inspection that did not pass due to a problem that i had fixed a few years back that seems to have only been a patch up job, anywho i was greated like i was appreciated by Sarah at the desk and Bob the owner is always very pleasant to deal with inside or outside his business, they took great care of me and my vehicle and i will definitely bring my vehicles in for any work! Highly recommended! I would give more stars if i could. Thank you everybody at Express Auto!!

No one answers the phone. I needed service. But no one answers.

I wouldnt even give them a star took my truck in there that ran good no problems with my transmission they said I had no oil pressure and metal in my oil filter so had to put a used engine in it when they did they switch my pump in my transmission because the flywheel on the new engine was bigger than the old one the mechanic did not measure and broke a clip in my transmission the transmission does not want to shift now on go over 25 miles per hour until warmed up and still does not want to shift properly never did this before they change the fluid in it and now the engine seems like it wants to blow up and starts cutting off all the time the mechanic that worked on it seems like he dont know what hes doing his other employees were talking about how bad the mechanic was and that he wasnt going to last and the owner doesnt want to cover his employees mistakes $3,000 and I have a truck that will not run had a truck when I brought in that ran really good and since they have touched it nothing but problems I just have a 3000 pound paper weight if I were you I would never take a vehicle the mechanic did even know how to set the timing on the engine after another employee told them 6 times what it was one day I had to have a uber driver to get the truck one day she said they had put her brakes on backwards before please stay away. As the owner is trying to cover himself for damaging my transmission of which they did charge me for the pump nothing was whats wrong with the transmission till they touched it hope no one else has to go through this with them it is bad when you have to get the Better Business Bureau and 10 on your side to try to help you with a vehicle after other people screw it up

The owner Bob and the other work at his shop were amazing and so helpful. They got me back on thr road quickly and advise the best things to keep myself and my famiky safe and sound. I highly recommend the shop to anyone.

On one hand, I try to resist posting a 1-star review for a business that I have relied on for many years. On the other hand, I believe in accountability and this forum promotes that. An attempt was made to express my concerns privately and more directly, however, as you will see, someone may have impeded that effort.I brought my car in recently for a state inspection. Sarah, a relatively new face at Express Auto, was staffing the service counter. Sarah has followed a succession of only two counter service reps that I am aware of and my family has been coming here for well over a decade where we have trusted Express with all state inspections and most other car care needs.I entered the shop where I took a seat and waited for Sarah to finish her phone call with mom. Once the phone conversation was over and my presence was acknowledged, my car was taken within minutes. I never failed a state inspection before for cloudy headlights but life is full of new experiences and this was going to one of them. Granted there was significant oxidation in both lenses, there was no appreciable difference from the previous two years when I had passed inspection with flying colors. For what I was quoted for a cleaning I learned later I could have paid for a restoration by a reputable automotive detailer (something I was planning to do) or otherwise half way paid for complete headlight replacement. Weve all been there--inspection is due and youre in a pinch.The sticker shock for a headlight cleaning is not mitigated when the complimentary bonus thrown in is a generous layer of white buffing compound smeared across the entire front quarter of your car----bumper and hood----and nicely caked on and around your still-cloudy and oxidized headlight lenses. No, you dont understand. The car was OUT of the bay. Waiting for PICK UP! I guess the concept is, when failing a car for a state inspection due to cloudy headlight lenses and quoting a price that suggests youre going to make a true difference, if you FAIL to make that discernible difference leave lots of evidence that you TRIED.Messy as it was, it wasn’t discovered until the next day. Shame on me, I know! However, when youve brought your car in for a simple inspection and have been returning to the same service provider for over a decade youre less likely to inspect. Whats there to inspect? You emerge from the shop, looking over your invoice and receipt, jump in and take off. Vroom! I returned to the shop the next morning to find Sarah enjoying a cigarette break. I truly disliked being the one to disturb her time-out; particularly as I had been the one to distract her from her phone call with mom the previous day. Surely, I was NOT destined to be one of her favorite people, and, adept at terse replies and hard stares, this one was clearly not going to delude me otherwise. Upon showing Sarah the headlights lenses and trying to get a grasp on exactly WHAT was done for them, this individual elected to dig in her heals and insist that they, in her words, did the best we good. She sounded very confident while insisting that the cleaning I was charged for resulted in a reduction in the cloudiness and oxidation of the lenses. I was almost convinced--and I benefit from 20/20 vision! More incredibly, she denied that the shop was responsible for the compound left on the car! We wouldnt have done that, were her exact words.Is Bob (the owner of ¬Express Auto) in? I asked.No, was the curt reply.What time will he be in tomorrow?Eight oclock.Hitting upon a better idea and seeing a wait-and-see opportunity:Please ask him to call me tomorrow. Heres my number....I am confident the owner would have called had the message been relayed.I was encouraged that my experience a couple of months ago was definitely an exception based on the vast number of overwhelmingly positive reviews. That is, until today when I see that my post was preceded by 4 hours with another stellar commendation for my good friend Sarah.

My car recently died and I had it towed to Expres Auto. They were able to iagnose the issue and repair the same day. I have had my car serviced here for quite some time and all of my experiences have been positive. The attention to detail and professionalism is unmatched. I highly recommend their services

Good people that care, I had my car inspected there and they did a great job.

Quick, and easy had two vehicles inspected here last month, in and out.

My new place to get all my vehicles serviced. The best and most honest place Ive been.

Bob Barbato is a very shady business man, he abuses his people, and takes advantage of those who are less fortunate than he is. For a man who lives in a million dollar home you would think he is broke, after speaking to him. He fires employees so quickly his staff turns over ever few months. You will never have the same guy working on your car if you visit more than twice. Bobs goal is to maximize every dollar, and be the good guy while doing so. Be careful when dealing with this ship. The service manager, is the worst he likes to diagnose cars over the phone before they are looked at and quote prices, and then leave the problem to be fixed based on his price he has already given. This is the worst shop I have ever worked for, I would not send my mother or sister there, and would suggest anyone who visits be careful. His prices are way over what they should be, because of his supplier being NAPA auto parts, they are the most expensive in the area, and their parts are not that great. He does not invest into new equipment and leaves his techs to perform very dangerous repairs, with broken or improper shop equipment, all of this leaves your vehicle in a situation that could lead to damage. The service manager blames there techs for everything so dont expect a apology if something goes wrong. His parking lot is dangerous multiple cars get broken into all the time. So I would make sure that he locks your vehicle in the garage cause if he does not it will be vandalized. Overall if you see Dave or Bob talking there lying.

Great place to take your vehicle knowledgeable staff great mechanics and good customer service.

I love these folks and recommend them to anyone who needs a good place for their autos TLC!

Failed a vehicle inspection because of slight condensation in the headlights then complained about working on trucks. Absolutely ridiculous and incredibly rude dont waste your time or money. Much better shops around.

They never overcharge me or try to sell me work I dont need. They even helped me put my front license plate on, no charge. I wont be taking my car anywhere else.

Im very disappointed about the service we received. Let me share both great and horrible service we received. We brought our van for inspection last year. It failed inspection due to ball joints needing to be replaced. What the heck is a ball joint? Well we found out quickly. We were given a cost that was too expensive for us so we took our vehicle to a family friend. Saved us $250 but wasnt done properly. We enter back for inspection. Failed again. We planned to travel within the week for a family funeral so it was a requirement to be completed. The mechanic showed us what was wrong and warned us how if we drove we could crash terribly. He suggested we buy the piece needed and repaired another mechanics error for about $100. It was a painful cost but required. After that experience we swore to only go to a shop and we thought we found it since they seemed so honest.A year later (September 2017) we took our car for inspection again. We failed due to brakes only. The previous breaks done were by a family friend and we paid $100. Due to our unfortunate problem before, we choose just to tllet the shop do the breaks. We brought the can in it did not squeak nor did we notice any issues with pushing the breaks. However, they said they were bad so we trusted them. They charged us around $300 for replacing our breaks. Painful for a family of five but necessary to pass inspection so we scheduled and got it done. My husband was told he was paying for the best brakes. He specifically asked about the a lifetime of breaks and was told if you purchase the a better breaks they last longer. Great! We normally go cheap so this should last right? Passed inspection. A few days later we notice squeaking. Waited a few days and brought the van in. The mechanic said its normal for NEWER breaks to squeak for a short period due to air but should pass after driving for some time.After googling that some breaks do squeak but should stop after a few hundred miles we brought the car back yesterday. A month and a 700 mile trip later. We were told to bring it back in the morning and speak with the owner. This morning we called first. The lady who told us to bring the car back today informed us that the owner said we knew the break type we got and it would squeak. Im sorry who agrees to spend $300 on squeaking breaks??? No maam we did not when can we meet the owner? So were asked to come in at 11. My husband rescheduled his orientation to come back. He got there a little after 11 but showed up. He is not greeted by any words other than asking for the keys so they I can check the car. They check the car, put some glaze on it and say they dont hear any more squeaking. They tell my husband they are not replacing the breaks because again he knew that we were paying for the cheapest breaks and that they would squeak. My husband drives the car away thinking well the squeak is gone...light at witchduck and we are still squeaking.The owner never said one word to my husband today. And let me tell you for a fact my husband called me several times when the breaks were being out on. I specifically asked him to ask the mechanic are we getting better quality breaks for the price they were charging and the mechanic told my husband yes. Today he was told we paid for cheap breaks. We are a family of five! We couldve paid someone $100 bucks to place cheap breaks and they not squeak. In over 20 years we have never had breaks squeak until we brought them to this shop. We are disappointed that we thought we found a trustworthy shop to bring our van to gave us false information about the quality of the breaks we were receiving. But most disappointed that the owner himself sat there and didnt even come over to talk. A simple Im sorry about the mix up but this is what we can do. No we didnt have to get brand new breaks put back on thats a loss to his shop. But even say hey we can keep them glazed and when you need the replaced again we can take of a % for the inconvenience. We will be taking our van elsewhere going forward and suggest you do the same.

This place charged me over $1,400 to fix my car and everything they were supposed to have fixed was broken within 30 days. This place is a money pit, do not let them work on your car.

The best customers service and friendly atmosphere. The guys take good care of my car, and Bob makes the best coffee!

I took my car in, first i was greeted with a attitude like I was imposing on them. I thought they fixed the problem but it was only temporary, when the problem happened again they wanted to charge me more for a problem they never fixed. The manager called to talk to me, but ended up hanging up on me in mid sentence. Females do not go here without a white male, any sign that you arent just going to take their mess and have a head on your shoulders, they loud talk you and throw tantrums.

I was in and out. So much gratitude to these guys.

Horrible place.they take your money say things are wrong with your car and truly nothing wrong with it.

I would give negative stars if I could, this place is a rip off. They quoted me almost double for brakes and rotors, after I told them my husband was deployed! I was looking for another shop and they lied to me saying they were the shop I was looking for. Stay away! Don’t trust these people!

Very professional service and friendly atmosphere he even honored my inspection coupon from another shop. Come see Bob

I got a coupon from our Acura dealer for new timing belt on my mdx. Seemed like a good deal. Called Express, cause they were close, just for a second quote... it was 30% less than the deal. They, had me bring in the car the next day, called me and said that I should replace the water pump now since they had the car all apart... I only had to pay for the water pump and it was cheap. They inspected the car (no charge) found I had not ever changed the transmission fluid (SUV with 140,000) and changed that also. The car was done ontime and although I had alot more than what Acura quoted me it was almost the same price. The owner and manager worked with me, drove the car and gave it a thumbs up. It runs great. The shop is organized and clean (when do see that?). So, call these auto repair guys before you go the dealer glad I did.

They have did my state inspection several years off and on. and their fast and friendly..

Honest people work there.

Outstanding service, a bunch of great people whom go the extra mile for you. Thanks you.

Fantastic staff that provides exceptional service.

I come here for state inspection. Always friendly, quick and professional service!

State inspection was done so quickly. There was no wait time.

Loving this place to bring my car

Good service

Excellent Service!!!