Nissan of Victoria advertised a truck on their website for a certain price in new condition with 18 miles. I called and spoke to a salesman and arranged to purchase the truck at that price (no discounts). They arranged financing through Nissan and I scheduled and appointment to pick it up.Now since it was 150 miles from my home city I couldnt get there until about 15 minutes before closing. When I told them about this they said its fine and theyd be happy to have my business.I arrived there at about 15 minutes to closing as agreed and took the truck on a quick test drive then went inside to sign the paperwork (which included a mileage disclosure statement stating 18 miles were on the truck). By this time everyone had left except the salesman and when I went out to drive it home I noticed that there were actually 363 miles on it NOT the 18 as advertised or as on the paperwork. Now since they doors were locked and everyone had left I had no choice but to drive it home.The next day I called and spoke to the owner of the dealership and arranged to have the paperwork straightened out and was offered a tow hitch from the parts dept. for my inconvenience which I accepted.Fast forward a couple weeks and my friend was admiring it when he exclaimed: Dude, you should really get some wheels locks on this, its so nice someone will steal it. I replied: I already have wheel locks since they were on the invoice I paid for, but no, on further examination I DID NOT have the wheels locks.I called the owner of the dealership a second time to ask that they just send me the wheel locks but I was refused. He said that hed already been very accommodating to me by offering me a tow hitch for screwing up the mileage disclosure statement and I could expect nothing more. I replied; Sure, but this is different. I paid for them but you never gave them to me. His response was: Too Bad.So there you go: Buy something at advertised price, be graceful when things get screwed up, and then get $200 stolen from you for wheel locks you paid for but never received.Update:So I called the number in their response and was told they’d call me back in 20 minutes. That was 3 days ago, and there’s been no call. In the meantime they responded to my complaint at the BBB by publicity calling me a liar (five times by my count) in a forum where I am unable to post the photos I’ve posted here.So here’s what I suggest. Look at the photos, checkout the BBB complaint, examine their response there and make up your own mind if you would ever want to spend your hard earned money with them. I can say with 100% certainly that I regret doing so.

I am giving 5 star review to this dealership only for the experience I had with Kevin Campbell. He is not the stereotypical car sales person you would typically meet at a dealership. He is honest and means what he says. I would highly recommend him to potential car buyers and I have had only positive experience with him so far. Great communication and courteous behavior. Keep up the same attitude Kevin !Cheers !

Awesome person!! very respectful & great service! Definitely will be back for more business!

If you want great service before and after your purchase John is the sales professional to go see.

I took my vehicle in due to it slowing down on it own while driving. After whatever computer testing they do I was told there was a transmission part that needed replacing. 2770.00 dollars and a week later I picked it up. When I went to pick it up the battery was dead.. so I had to buy a battery which was 185.00. The next morning at 3am with vehicle sitting in driveway the brake lights are on. I took it back to dealership and the same issue as originally reported. After research the brake sensor was the issue. I had to drive it with one foot under brake pedal. When I let go of brake the vehicle would slow down and my husband said brake lights were on. That is why the battery was dead, it sat at dealership with brake light on. After another week at dealership I was refused any kind of refund on the transmission part that didnt fix the issue. I was refunded battery cost and they put my battery back in. Very unprofessional.Update on repair issue. Thanks to Mr. Robinson with taking a closer look at the repair issue. It takes an honest and fairperson to stand up and do what is right. Thanks for your honesty.

John meets all expectations,great customer service, great personality, he will make a deal happen

John is absolutely the best guy around !!! You will not leave from there unsatisfied !!! Great customer service and he is always there to answer questions once you leave the lot !!!!

Vanessa Ballin was so helpful in finding me the perfect car! She is the best. I will definitely be back.

John is an outstanding salesperson thats why hes called the car guy.

Had an amazing experience! Ruben was a class act salesman. No pressure! Provided us with lots of information and made our buying experience speedy and painless! Will be back again!

John is the best at what he does!!I highly recommend!!

Thanks to Marcus for helping us with 2 vehicles purchase’s A Nissan Titan 2021 & my Nissan Kicks 2021. If you looking to buy drop and and ask for Marcus!!! Thanks again Marcus!! Happy customers!

Shopping & purchasing a new auto in today’s low inventory market is a challenge alone. Praise God for Victoria Nissan in making my 3rd Murano purchase (2x at this location) a joyous memory. From Peter, my Salesman to Stephen the GM...SERVICE EXCELLENCE IS THEIR PRIORITY. Thank you for being a trusted community partner! Blessings & Prosperity over your lives & business.

It is impossible to over state what an incredible experience I had buying a Pathfinder with Chris English and Ruben. Big dealerships will tout best value for your trade in and great deals. Many dealerships right now are taking advantage of customers by inflating over MSRP due to low national inventory. I know. I shopped around.These guys did not. They respected my time and my distance from the dealership. I was treated with respect and dignity with every interaction, and believed these guys genuinely did the absolute best they could for me. They never once acted like they were doing me a favor, and gave me an amazing deal, out the gate, no haggling, and completely remotely. They even verbally quoted me around $22 per month more than the payment was when I received the written quote. When I called to verify, Chris in all his kindness said “oh yeah, I got another point shaved off the APR for ya.” Like it was no big deal at all. It’s a huge deal. I’ve been buying and driving Nissans for over 10 years and I’ve never had a better experience.Ruben was a masterclass in responsiveness and knowledge on the new, completely redesigned Pathfinder (she’s fantastic, too by the way). He drove the car from Victoria to near Austin and took my trade away with him. The whole transaction would have taken maybe 15 minutes if I had known the cars features better, but he did take a solid 20-30 minutes to go over everything with me and reassure me he would be there post sale to answer anything we didn’t cover.I did not step foot in the dealership. There was none of that “come on down and wait a while so I can go back and forth with my finance manager until you’re worn down to the point you’ll pay anything just to get out the door” stuff. You know, the same stuff police use in interrogation rooms - that horrible stuff.I can’t thank these guys enough. No matter what corner of this great state you may reside in, I’d suggest you talk to them if you’re looking for a Nissan. They are doing what every modern dealership should be from a quiet little dealership in Victoria.

Had my first oil change, tire rotated & a recall checked. Service department was excellent!

My wife wanted to trade in her vehicle for one with better gas milage and if possible a lower payment. I filled out the website form and was later contacted by Kevin who was extremely helpful. Throughout our conversation, I didnt feel rushed or pressured to make a decision. I have dealt with many dealerships in the past, so was doubtful through the entire process. However in the end, everything Kevin had told me had been 100% accurate. Everything had been communicated through email and text due to our distance from dealer so it took longer for us to drive to the dealer then the amount of time we spent there. Marcus was awesome explaining the ins and outs of the car to my wife (im half paying attention still waiting - wondering whats the catch) Chris was really excellant at explaining all the paper work and the warranty. (the part I usually fall asleep at, well his detailed explanation kept me tuned in!)Wife got the car SHE wanted with a LOT better gas milage and a MUCH lower payment.Thanks again to Kevin, Marcus and Chris!!These guys give truth to the expression - The way car buying should be.

I recently bought a vehicle here. I didnt get a copy of contract until the finance company sent one to me. I had specifically said that I did not want extra insurance on the vehicle . It was charged on my contract any way. $3,500. I am beyond angry. Do not trust this dealer!

Marcus was a pleasure working with he made the whole experience great.

Set up an appointment online and got a confirmation number, however, when I arrived on the set date and time the service manager said he didnt see the appointment on his computer. I offered to give him the confirmation number, but he didnt want it. So I drop my car off on a Monday, but they didnt diagnose it until Friday. In addition to the repairs, I also agree for them to do a maintenance on the vehicle since it hadnt been done in over a year. When I picked up the car after they were done, the bill for the maintenance only showed the charges for the repair, parts and labor, but no description of the work done. Especially for the maintenance, I would have liked to know everything that was done so that I can update my records. It seems they were more interested in making money than instead of pleasing the customer.

Had a great experience, everyone was sooo helpful and nice. Love my new car.

I would like to tell you that Leticia Solano is surely a great asset to your Dealership she went beyond words can say this vehicle that was just purchased was for my wife and was truly happy not only because she got a brand new car but because she was able to find someone that not only speaks her language but understands her needs and wants in a car that she likes, so you know that old saying, shes happy-so Im happy. I tip my hat to you Leticia and to Nissan of Victoria for being there for our needs In a vehicle

Good customer service n they was super awesome

Headlight cost and service cost was a bit high... well alot high I paid $698.11 for Hid headlights....I should have checked around but my car is in good shape for an 03 and I just decided Nissan was best. But Dam man, my wallet hurts

Great service. Go visit John Garcia .

Simple, efficient and friendly! Helpful at every turn! Peter Morales was our guy and we enjoyed meeting him and doing business with him from start to finish!

2+ hours for a scheduled oil change today, nothing else to say.Update:The owner Steve did reach out and apologized as well as offered another free oil change. I appreciate the acknowledgment and will update this review again pending what happens with the next oil change.Would have preferred some communication with staff while waiting in the waiting room.

This place is lit af. Great deals, great people, great atmosphere! A great car buying experience. I bought an Altima and Peter took great care of me and my family. Hes very straight forward and honest, and you can trust him to completely answer all your questions honestly. Make sure to ask about the back rub special too!

Joe is always polite and provides great customer service! Highly recommend.

Excellent customer service when first walked in....was attentive and friendlyMy vehicle was completed in a timely matter and maintenance properly...Nissan service team rocks!!!

John Garcia made sure that I didn’t waste any time at the dealership because of my credit. He got me approved then asked me to go into the dealership and made things so smooth for me. I’m a single parent and going into dealerships have been a fear for me because most people take advantage of people who may have no clue what to look for but I can honestly say that I put my full trust in John and made this purchase so smooth and I left a happy customer. I’m extremely happy with my purchase and if you are on the search for a new vehicle John Garcia is your go to! I’m loving my 2019 Kia Optima!

New tires on my 350z. Larry did a good job working me into the schedule on such a busy day. 10/10 would deal with this service center again. Great job

Mr. Salazar & Mr. Salinas are very informative with vehicle information. Service was very fast and I definitely trust taking my vehicle to Nissan.

Customer service was phenomenal. I called the service department and was able to get an appointment immediately and the best thing...once I got there...45 MINUTES. Love it didnt have to wait hours!.

Great place to buy a car Ruben was one of the best salesmen Ive ever dealt with.

Outstanding! I drive 60 miles/ an hour to go there. I look forward to taking my truck there. Larry Salinas is very pleasant, friendly, courteous and professional.Outstanding!!!!

I received first class service. The manager and sales lady had integrity and gave me the most amazing price on my beautiful Murano. They were both friendly and professional.I was interested at $23,000 on a 2017 with 22,000 miles. I was surprised when I was told that the internet price was $18,000 dollars and that is what I would be paying...WOW! They worked overtime, literally, to get me the lowest interest rate and best terms.I have owned a BMW, 929 Mazda, Celica, Cobra, Cutlass, Dodge and Ford Trucks. Nissan of Victoria gave me the best red carpet treatment, hands down! They will be my first choice for any future purchases.

The signage on the door reads that we/customers are to wear masks upon entry and utilize the sanitation station however; no Nissan member in the entire establishment was wearing a mask. I watched employees walk back and forth, yell down the hall, heard coughing and use the same locked combination door, use the refrigerator and coffee maker in the waiting room all while not wearing a mask or sanitizing their hands at any point. All customers in the waiting area were wearing masks. My service member wore a mask only when speaking to me directly. I was very disappointed that Nissan is not doing a better job of protecting their customers and employees. Especially since Victoria County is considered a hot-spot. Because of this and my past experiences, I will probably not have my car serviced here anymore.

Not happy with the way things turned out. Originally we had decided to take the vehicle and a few days later we decided it wasnt the deal for us so when we called to unwind the deal the Financial Manager was less than kind to us and told us we had to go in person we drove one hour from our destination just to find out that the deal couldnt be undone because our trade-in had been sold which wasnt the complete truth because the bank was calling for payment completely got the runaround. When we have asked her why she had to listen over the phone about the other vehicle being sold she stated that she didnt know. Beware of nissan of Victoria im never buying from them again.

A huge thank you to John Garcia (Salesman) for helping our daughter with her first car purchase. His expertise and great customer service made the experience so simple! He went above and beyond to show her different cars he knew she would like! So if anyone is in need of a car/suv/truck or just has questions about purchasing, I promise he will be able to assist you! Thank you again for the wonderful car buying experience!! We will definitely refer you to anyone looking for a vehicle!!!!

Oil change service was quicker than expected, Larry in service saw to get me an appt soon as possible . Staff was friendly and acknowledged me.

I can not say enough about the Nissan of victoria staff! The team not only provided me a great price for my trade in, but worked digently to fit me into a new vehicle within my budget. Great experience and would recommend.

Went in there to see about trading in our vehicle and John asked how much we could put down and what we were looking for. He helped us get into a vehicle we love! Him and Bri helped us and made us feel comfortable and were very informative about the vehicle and services the dealership provides. Definitely will go back and recommend family and friends to car shop with them!

Dealt with Joe Salazar in service. Very kind, professional and provided excellent customer service!

Larry knows what it takes to be a top notch service Advisor. The job is tough. I was really expecting a hassle or some kind of “well, but” today but he got me in and out. I didn’t even know my car had recalls. Just a note, I worked for a dealer in Rosenberg where I purchased the car and it was such a hassle to get in and out and also always something that wouldn’t be covered because of... reasons to make me pay for repairs to a car under warranty. I will be returning when I have issues. As an advisor, I felt like I was treated excellently.Larry is a seasoned vet.

Im from out of town and Got no help in my time in need. I was very disappointed. And Im a 3 time Nissan truck owner

Great service! All of the staff were so helpful, got me taken care of and out the door!

Peter Morales was FANTASTIC! Went over and beyond to assure my experience was incredible!

Mr. Herrera is the best. He was courteous, knowledgeable and accommodating. I never felt pressured and he understood my needs.

The sales agent and financial person, that I talked to were very customer friendly. They listened to what I told them I wanted and made things happen. The person that gives you video to see and gives you information about vehicle was also very customer friendly. When I signed my contract that person was very customer friendly also. This experience was something that I did not expect. Nissan has earned an A+ from me on this occasion.

I shopped online, it was the BEST. I advised James Hollins what I was looking for in a Nissan. They were able to work with me to meet my financial requirements. He is an excellent representative for Nissan.

New to town. This was my first time taking my car there for an oil change. Joe and the garage manager were fantastic! I would absolutely recommend Nissan of Victoria.

Ruben was such a great sales man an got me the best deal I could ever ask for.

Great, friendly staff in the Service Dept, reasonable cost, dependable.

Great customer service. Work on vehicle was done immediately and professionally.

Great customer service. The salesman was not pushy at all! All of the staff was easy going and very informative. We are happy customers and proud Nissan owners. We have used the service department in the past and the lounge is very accommodating as well. Nice seating, great refreshments, and a relaxing environment.Over all..... GREAT EXPERIENCE!!!

Id rather drive something else

Im not really satisfied the car I got is too cheap n not worth the money. Its like I was rushed and didnt get the vehicle I wanted its like they gave me what they wanted me to have. Very unhappy n will not do business there anymore. It was like a rush deal to get a car sold.

Thanks to Nissan of Victoria I am the proud owner of a new Rouge Sport. It was a very nice environment all the way around. I would recommend Nissan of Victoria to everyone!Thank you Ryan!

This place has great customer service! Very helpful and quick service!

You really and I mean REALLY need to read your contract before you sign, they will scam you into a couple thousand dollars extra if you don’t. When I went back to confront them one of their own employees told me about how they’re being sued for fraud. Lol they can’t even keep their own employees quite.

My 2017 Pathfinder stopped running and would not start. Had to be towed to the dealership, arrived at 8:00am and they started on my Pathfinder right away. Repairs were completed by 11:00am and I was on my way. Super service department. Service advisor Joe Salazar was very helpful. I will highly recommend this dealership. Can’t say much good about roadside assistance.

Vanessa Ballin and Leticia Solano were professional, friendly and helpful. They made an uncomfortable situation better.

Really nice environment, great people! Steven Ewing helped alot with finding me a great car for me and my son. Very patient.

Took care of everything in a professional manner, very reasonable, and I will start bringing my wifes car to Nissan for service.

It was fast and easy. Everyone was welcoming and the service was 100. Do not hesitate to stop by if youre interested or even just looking, they will meet your needs.

Theres such a friendly atmosphere there. Everyone always has a smile. I love that they vacuumed my car out even if it was just the front part. Glad I went there.

I appreciate nissan getting me approved !!! I had went to another car place here in town and they said i didnt qualify. Nissan made sure i didnt leave without a vehicle!

Went to have tire pressure checked and for oil change; also to get car inspected. Got to wait in cool customer waiting area. Everyone very friendly. No extra charges.

Should inform customers of service and fees before working on the vehicle. 😤 Also become more aware of the customers keys . I was given keys to a vehicle other than my own.I had to tell them. They werent aware of the mistake and were going to let me leave😦...I didnt like the thought of someone else having the opportunity to leave in my car if my key was given to someone I didnt know...

John Garcia helped me get into my dream car!! It was quick and easy and i got an amazing deal! Everyone was very friendly and i loved my car buying experience.

Got me in the truck of my dreams even when I didnt think it was possible, go see Leticia she can get it done

Excellent service! I was offered suggested work to be done but wasn’t pressured into it. I was kept in contact consistently throughout and was very grateful for the courtesy vacuum of my interior. I will definitely continue to have my car serviced here!!

Service department has been GREAT. Steve has been a pleasure to work with and makes sure all is explained and has really gone out of his way to make sure we were satisfied! Great job!

Scheduled an oil changed but they forgot to put me on schedule. I was worked in but I felt like they rushed since they did not set my monitor now I am inconvenienced to go by the dealer again to have this done.

Where do I begin? My salesman Mr. John Garcia was impeccable, he took it upon himself to personally drive me to each lot to find the exact vehicle I wanted to fit both my financial needs and style preferences. He also dealt with my frustrations as my credit had been affected by covid and a divorce also my impatience. Vanessa in financing also did wonders!! I cant express my gratitude for the whole team at Nissan of Victoria!!!!

I was treated like I was the most important person to walk into the dealership. Everyone worked so hard to find me the right car for the right amount of money and the right financing. They are a wonderful group of people.Donna Pick, proud owner of a new to me 2017 Hyundai Accent.

Im so happy with all the help we got from nissan family. John Garcia worked with us and we are so very happy with the whole experience of getting a new car.

Always friendly and professional ...

All staff members were extremely friendly and competent. The work was done in a timely manner, according to what I was told upon arrival. The waiting room was comfortable and had expected condiments.

The best service ever, fast and efficient, very respectful, indeed

My review is based on the care and professionalism of my salesman, John Garcia! I go to this dealership to be able to work with John. I know no one else better at what John Garcia does!!

Joe went above and beyond in the Service Department and I will forever be grateful, thanks for everything.

Leticia sales rep. Was very professional helpful and informative very happy she help us.

The dealership is like no other and my salesmen John Garcia totally went out of his way for me he worked with me till I got exactly what I wanted never been treated so great in all my life. I love my new car Thank you John Garcia your the best!

The experience we had at Nissan was great. Our salesperson, Rudy was very professional, nice and attentive. Made the process very smooth. Thank you!

Customer service is excellent here. Fast friendly service. This gentleman named Joseph at the customer service area had very positive attitude, and made me feel like I was there number one customer. He was honest about my truck and even went the extra mile to make sure I would come back and buy my next truck here. They have a waiting area with free snacks, coffea, water, cokes, TV, and a charging dock for every phone . I will be coming back to this place for every oil change and inspection as well

I did have a problem with scheduling over the phone. Im really quite certain that we said 10:30 on the phone, but when I arrived I was told it had been for 9:30.However, once that was sorted out the service was great. Joe was professional and personable, and he kept me updated throughout the work. (And my kids loved the snacks and TV in the waiting area).

I was less than 4000 miles over my warranty and my transmission went out. I called service department and they gave me another number to call. My car was fixed in 3days and was taken care of. Thank you so much Nissan

If you need a nice reliable ride, trust me you need to get with John Garcia he is going to make it happen, he is so amazing he put me and my husband in top of the line vehicles, so again trust me when I say John is the man and I guarantee he will get you rolling right!!!

John Garcia was great! The whole team worked hard on getting me what I wanted thanks for helping me I’m sure I was a total pain lol and also thinks for listening to me and not just choosing for me y’all are the best !

Joe was so helpful. Never have any issues when I go in. Thank to them, I always feel safe to drive my vehicle. Keep up the good work.

I have loved a Nissan for years and have dealt with many dealerships. Thank you Mr Larry in the service dept for being as wonderful and helpful as anyone could imagine. Thank you all for everything youve done and are doing to help my situation with my vehicle. My next buy of a Nissan vehicle will be with you all. God bless!

James who is over the service department took care of my car and made sure i was good.thanks

Nissan fixed my sons transmission that had several problems. Nissan corporation helped with the cost. This was definitely helpful because it would have been difficult for us pay for the work that needed to be done.

Eric was great and worked really hard to get us in the vehicle we wanted. They werent all as friendly as him though. The 2nd day I walked in there I stood there for a good 15 minutes w no acknowledgment. But he showed up and was very helpful. The tail light was cracked on the vehicle we purchased and he ordered a new one so that was great. However the guys who cleaned the car did a really bad job....honestly it barely looked vacuumed. Had they done a real detail job they would have noticed the cracked tail light.

Made appointment, started work on car immediately. Finished when they said they would. Service department was very clean, friendly. I appreciated the courtesy shuttle to the mall and the cleaning of the interior of the car. Very satisfied.

Joe Salazar in the service department was so amazing!!! His customer service and kindness to everyone we experienced and observed is a huge reason we will always come to Nissan Victoria!!! Thank you so much to all the people for being so kind this morning!!!

The whole team was amazing!

The staff is very welcoming and helpful. The make you feel they really want your business and listen to your desires and needs. The atmosphere is warm and inviting. The entire building is clean which is refreshing for a dealership. I felt safe and at home.

The General Manager and Financial Manager were very accommodating in finding the options we wanted at the agreed price for the Rogue SL. The lifetime powertrain no charge warranty is a big plus.