I purchased the D360 model, in terms of the product i cant be happier. The problem is now Im a year in and need a new filter and nothing reasonable is available outside of a half an hour drive on the freeway to another city. They dont ship to my region and I cant find any online that are specific to my unit. I have contacted the company via email to see if another models filters may work for mine, but they are pretty useless. Simply asking for the dimensions results in half-hearted generic responses. Honestly there are work around for my problem so at the end of the day its not a big problem, but i must say as a company they really are not on the ball. I recommend the product because they really are a good bang for the buck, strong filtration and good build quality for the price. But the customer experience has been a challenge and wouldnt blame, someone if they took their business elsewhere because of it.

My air purifier started making noise on the second day of use. I was asked to submit an online form and provide proof of purchase + serial number + video showing the issue etc. They responded fairly quickly with no explanation of the product defect but they would provide an electronic shipping label for return if I wish. However, on a follow-up email, they say I must go back to the retail store for a refund. Well, their product is making a ticking sound and the CS is very confused, unprofessional, not helpful at all. They just dont care. I would NOT recommend purchasing winix america products.

Update: Customer service finally got back to us and sent us a new unit. Customer service needs to be worked on but happy the issue was resolved.Don’t buy their products!!! We received a “new” broken unit. We’ve tried to contact them several times and have received no response to our emails and no one answers the phone in customer service. We had it less than a week when it stopped working. Customer service is appalling.

This is NOT a product or company I recommend. From day one, my air purifier has not worked. I called the company to get help and they told me to submit a form online to get a new one; I did so, and a week later I get a voice-mail telling me that to get help I need to go online and submit the form which I ALREADY did. This company needs to get organized. Over a month later, still dont have a working product.

Ordered a air purifier from them directly and it never arrived. Have been trying to contact Winix multiple times to ask for help, but havent heard anything from them. Avoid.

Does anyone know if is there any number that should I call ? I have purchased air purifier and they haven’t respond me back.Hey Owner if you see this review please give a feedback. I don’t want to think that this company has stolen my money. In the case I will report it with my back to proceed it.

Loveit! I have large windows on the back on the house which allows us the see all the dust in the air when the evening sun hits that side of the house, huge difference the first day unit was in place.

Have purchased 2 c545 units. No replacement filters available anywhere. Winix claims that due to Covid, they only take emails for customer service. Why...other companies are still operating with normal customer service. They dont respond regarding filters not being in stock. Beware....do not buy.

I have had an absolute terrible experience with Winix Products and their customer service department. I would not recommend purchasing from this company. Customer service is condescending and rigid with no concern for their customers. Do yourself a favor and avoid Winix.

There’s a reason this company doesn’t have a Glassdoor profile. It’s an unbearable place to work under current management. Many Winix employees are great to work alongside but there’s a revolving door for those in operations due to a specific manager who’s extremely unprofessional in every sense of the word. I would suggest you reach out to a current employee before accepting a position here.

Great product, but I wish my device was compatable with google home instead of Alexa.

Purchased a new c545 from Costco. The unit paired instantly with the app and my Wi-Fi and worked on it for a couple hours before it started disconnecting. Got it to reconnect two more times before it just stopped connecting all together. I then email customer support with the issue and they replied back with a list of troubleshooting options to try. I attempted all of them including resetting router deleting the app trying the app on another phone ECT. Replied to their email with this information and did not hear anything back. I waited a week and emailed again and still havent heard anything back. Wonderful customer service

I buy air purifier and the company never send the air purifier...and the charge me from credit card...they stolen my money...I been trying to commute with them by email and call but they never reply me back

Opens at 9 fast loading.

Nice business