Nahel was on top of his game! He was out to the curbside spot before I even finished checking in, he verified my ID and was super prompt and helpful!! 10/10 he really made this experience so great!

This is a pretty good Best Buy location. That being said, if you are in a hurry and need to do in store shopping, your options are limited these days.The store is maintained well and the products are kept in order, everything is where you expect it to be. The staff is friendly and helpful, the only issue is that they get busy so if you need something you might have to wait a few minutes.Online ordering makes things quick and simple, so I do recommend that whenever you can.

It’s clean. Its customer service reps are professional and knowledgeable. It has good parking. It’s by a burger joint in case one gets hungry after walking about. I don’t know its pet policy now, but once a couple was walking their non-service dog inside. I’m lightly allergic to dogs. My son is dangerously allergic to dogs.

I wanted to take a moment and give Miguel & Sam of the Vernon Hills Best Buy Geek Squad a SOLID 5 Star Rating! My visit had to do with warranty replacement of an Apple Watch. Not aware I required an appointment in advance, they took the extra time required to handle the necessary paperwork and the unpairing of the device. This was extremely helpful, because I use it daily. The watch was purchased at this store, and it’s so nice when I needed their help when it mattered, Miguel & Sam rose to the occasion. Great job gentleman!

He set remote control for me with kindness and generosity.

Always on time and even ahead with online purchases. Very pleasant environment and helpful employees.

Just bought a new Galaxy phone and Stephen and Jaylan were extremely helpful in the purchase, setting things up, transferring everything I needed. Great job guys..above and beyond

Employees are friendly and willing to help me find what I need; never had an issue there. Wait time is not an issue either. When someone is busy another will come and help you right away.

Been going to the Best Buy since high school. Im 31 now. Quiet atmosphere, good selection, friendly staff.

Beyond helpful staff! Caly was absolutely fantastic!! She talked with us for a bit, figured out what we needed and we got it! Well be only coming to this location from now on because of her awesome self made this location superior! 💯

Jon was very helpful as I sought guidance around purchasing new laptops...

Best Best Buy Ive ever been too across multiple states. This store always has great selection of all of the latest models and options and also a great open box TV section.

I liked that they were serious about Covid protection! There was one door to enter and was thermally scanned as you entered if it detected any slight temp they nicely asked to use a thermometer if that detected higher then normal temp you were asked to leave! Koodos for yall

We were there on June 15, 2021 looking for a dishwasher. The sales person is very knowledgeable and helpful. I was impressed by his knowledge of the brands. Nice guy too.

If I had to rank every Best Buy that Ive ever been to, this Best Buy would definitely be in the rankings. Why you ask? Because Ive been to it.

I have been shopping at Best Buy (various stores in several states and online) for 20 + years. I bought my 1st plasma TV from Best Buy and I was hooked on Best Buy ever since. I am also an Elite Member and I frequently visit their online store as well as the B&M stores.We recently purchased $5600 worth of appliances...at Vernon Hills store. Of course they were very happy to make this sale. Went with the 18 month 0% Finance...vs 10% off paying it cash.1st delivery - all four units show up but the refrigerator was damaged and the washer / dryer was hooked up opposite the units that were installed in my home (washer was installed on the right side and dryer to the left side...now, the doors banged against each other when opened)...when my wife tried to ask the installers to switch them back, they simply drove off. The dishwasher was not installed because hard wire vs plug in (even though there was a plug already present under my sink, for the dishwasher). We called the store. Were told a 3rd party installation company was sent (XPO, I was told). We paid for the Geek Squad Service (covers installation and removable of old appliances etc). So...we have no working washer and dryer as they removed my units...as part of their haul away service.2nd delivery - dishwasher is installed but leaked water all over my kitchen floor. The washer and dryer were put back in the right order but the dryer vent wasnt long enough...and the drain hose was not long enough (but mind you, we bought all the accessories for proper installation at the store at the time of purchase). I then go to Home Depot and buy the parts needed and I install the washer and dryer and put them back...they were heavy. Refrigerator - well, no damage when unboxed from the truck...but, while they were bringing it into my house, they dinged the doors against my staircase...now, its no longer in new condition.3rd delivery...banged up doors to the refrigerator are replaced...but the dishwasher had visible damages.4th delivery...dishwasher is installed.Each visit, they took away things like ice/water line to my refrigerator. I had to buy extra parts.They did give $200 credit and credit for the washer and dryer parts. But you know, calling Best Buy Customer service was a nightmare with long wait times. And calling the store was hit or miss. We just felt like we were all alone. I bought these from Best Buy. I did not hire the installers separately. What is the point of having the Geek Squad service if they dont even come out to install?Overall, the worst experience of buying anything from anyone. I am going to think twice before coming back to Best Buy. We felt betrayed and we felt alone for almost a month...trying to get these installed.Through it all, I thought, I want to pay cash for this and be done with Best Buy…but nope, they couldn’t even do this one simple thing for me. Could have returned everything and re-bought it all with the option to pay for it cash and save 10%? With all that we endured, you’d think they make this right for us.Be careful before you buy from here.

Had what I needed, service with a smile from their knowledgeable staff

Good store, well stocked. Only issue was could not pay 1400.00 bill with cashiers check. Had to mail it in.

Overall pricing on items is a little high end for me. They need more associates to assist customers. The associate that did assist me was extremely helpful.

Grabbed a 32 Samsung, had an issue with the Rocketfish mounting bracket, but guys in the tv dept. totally had my operator error covered.

We informed staff we were impressed

Wayne Cobb was very helpful! He was knowledgeable and helped us pick an oven quickly. He was not pushy but more than patient.

Great store. Great customer service. Employees are extremely helpful in answering questions and showing you how things work.

When did Best Buy add a bouncer at the entrance?! I was stopped upon entering and was asked what I was looking for. I wasnt sure if the large guy was there to bounce me if I said just browsing or had something specific. I had something specific so I guess that was ok. What an odd experience.

The manager in computers knows his stuff!! Wish I had his name to call home out by the great knowledge he had to share. If I get it, I will update this review with his permission of course!! Thank you sir!! YOU were absolutely amazing at helping!

Miguel helped me pick out a tv. Very knowledgeable and friendly and professional! Thanks!

Very Happy with my decision!! 58, smart TV, awesome UHD, connection with Alexa or Google assistant. Recommended for bedroom 👌

We notified a staff member at the door our purpose for coming. They directed us to where we would find what were looking for. Once we arrived at the department, 3 staff stood around talking and no one asked us if we needed help.We were looking at a specific item for about 10 minutes when another customer arrived. The customer was just across the aisle we were in and they were promptly helped and we still werent offered assistance.We went to customer service to complain and customer service rep blamed us for not interrupting the 3 staff.

Well the store’s there to empty your pockets for sure. This store in particular has very friendly staff who are eager to help.

This location is way better than the one in the Hip mall!! Way fancier.

Went in for a tv and came out with one. They were very helpfull.

They dont stock much anymore. Better to order online. 😕

Seem to be having a inventory issue. But otherwise usually have what you need.

Not to bad, front end cashier was excellent the rest of home theater associates were just standing around talking. Walked around store for 20mins not one person greeted me.

I rarely ever go here. Every once in a while I forget why, so I go back. Ive been shopping at Best Buy (more and more infrequently) since 1998. This time was for a cheap temporary cell phone for my son, while the fancy replacement for his lost phone ships to us, and an iphone charging cable. They carry trac phones, but were stocking 1 of about 20 of any prepaid phones. Ok, NM, well get that somewhere else. Where are the iphone charging cables? Over there... Said an associate, nodding his head East, not even pointing. It doesnt help that when I walked in, I was stopped at the front door and asked Whats the purpose of your visit? I tried not to snap back Im shopping. But frankly, it was like I had crossed in to East Berlin. On the way out my son asked me if I felt like we were just interrupting everyone that worked there, and they couldnt wait for us to leave. Yes, yes it did.

Came in with trouble on a laptop and both Tony and the girl in geek squad named Mariala were both very helpful and knowledgeable. They tried everything to help me and ended up replacing the laptop because it was still under warranty. Great customer service!

The service here is terrific. Very patient staff and awesome selection.

Great customer service in Gurnee.

Great sales person in vaccum cleaner dept.Helpful knows the products. Not pushy.

Surprisingly light on peripherals and accessories.

They have so many toys.I feel like the Joker here...Where does he get these wonderful toys?

Great place to shop all your electronics.

Good experience with pick up

Overpriced on most items. Reminded me why I’ve been shopping online all these years. Service is good though if that’s what you are looking for.

Kameer the Samsung specialist is awesome?

Thankyou Jenkins for all your attention!!! Next $10.00 on me!! J. Steele. Libertyville

Terrible. The employees seem nice but when trying to buy items and use the price match offer that Best Buy has, employees attitude changes. The regulations in place for price is outrageous having to have everything to the spot, for example using Kohls the exact item is sold there but because it does not have the brand name in listing you cant price match. Employees are nice such as customer service but floor employees are rude and wanting to get rid of you as soon as you come up to them.

Inventory seems light, lack of help in some departments, the store just seems difficult to shop in.

Just like any other best buy this one has a very well managed store and a very kind and considerate staff who are willing to help at any moments notice. Overall a great experience.

Josh the at the electronic department was the greatest and super nice. So polite and problemSolver. I am so glad that i met him.

I love Best Buy is like a big old candy store I went in and got something for me and my grandson and the gentleman that helped me out was wonderful his name is Miguel B he gave me five star service help me order my echo it was very pleasant thank you and I will be back

Out of stock on a lot of stuff, understandably, after the holidays, but got a very generous refund on a warrantied item. Left happy.

You can never go wrong by Shopping here, 30 days return, price match and etc

Great customer service from Donald at the headphones and mobile area! He was super knowledgeable about the difference in products and very quick with checkout.

Staff was very helpful and restrictions are tight, so I felt very safe.

Paul is so nice and helpful!!!

One of 2 Best Buys stores close by. Always good prices and friendly members

Sales associate in audio wanted nothing to do with me. I was willing to throw money at him, but the associate gave the impression he was to lazy to pick up the $100 bills from the floor if I had.. bye bye

Good service and reasonable prices.

I would like to share my experience of today at the store. We walked in looking for a laptop for my sister, David helped her out so much. He went through with her about all the options she had (we had a budget). He took the time to explain all the pros and cons about every single option. If Im not mistaken his shift was about to end when we walked in. Yet he stayed until she decided which computer she wanted. I come to this store all of the time, I will for sure look for him if I ever need help with something. Thank you David for making sure we made the right decision and for your help.

Returned merchandise no a problem with a great customer service.

Fantastic customer education concerning televisions. This was on the floor not in the magnolia room. My only complaint is that I cant stand it when they block you off while entering to ask where in the store you are going. Im sure they are told to do that but theres hardly anyone in the store. Just me I guess but this still divers me nuts.

Best Buy used to be one of my favorite stores years ago, but they have slowly declined over the years. This particular experience involves associates who weren’t very helpful as well as the store not having what I needed.

The Greek Squad handles all my devices for a yearly fee.

Bought online and did curb side picked up on Christmas Eve.. it was perfect!!!.I will definitely do that again.

Easy curbside pickup

Excellent customer service. Had a much better experience than visiting Apple stores in the mall recently.

A shadow of its former glory

The people are nice and helpful. Would recommend.

The store cannot be reached over the phone

The guy who helped me was very nice and knowledge. The store had more options then what I was looking for. I would rather go to best buy then buy anything from amazon.

Bought my refrigerator here, got the best deal I .... i still cant believe it. A little over 1k, with warranty. Cant beat that online....

Called geek squad with a few questions. Don is an example of perfect customer service. Polite, efficient and accurate. Thanks for the help Don!

Abundant merchandise in stock. Ordering online for pick up at the store went smoother than I expected. The sales staff is knowledgeable and very helpful. Geek Squad technicians were the most helpful of all, showing patience and the ability to explain in simple terms, to a technologically challenged user, the finer points of my new laptop. Subscribing to a Tech Support plan is one of my best decisions.

Not as low priced as I expected.

Great service and they price match when you need the items right away

They were very helpful. Transferred all my contacts for me.

The employee was not knowledgeable. We had to go to another best buy for advice. The first one just told us to shop Amazon.

Excellent Service

Greeted coming in, that was good. Nobody around after that.

Had to go to Amazon again sorry best buy. Nothing in stock

I Love Electronics... So I Love Best Buy!

This is a specific review for Joshua from the Best Buy Mobile team. He was super helpful. He was very patient and kind. I really appreciated the time he took in helping me out. Big thanks to Joshua!! Keep up the great work!

Worst Bestbuy I ever been.They don’t check their stock properly.I drove 1 hour to that store for one particular unit and when I was at store they told me they don’t have it. I checked online and it was showing me they have one in stock.I lost time and 50$ for Lyft.

Customer service very efficient and friendly, cashier not so much

Lost an hour waiting for representative than I decided to buy a phone he said he is going to get it for me so I waited another 15min only to have a different representative tell me they dont have the phone in stock lol 😆Avoid if you can

Very knowledgeable and friendly employees.

A nerds parade!

They are being very careful about the virus, it made for a rather tense buying experience. However, completely necessary..

This is definitely a great store. There is a large variety of product here. There’s a good amount of workers so there’s always people to help. Different people know a lot about certain things so if one person doesn’t know how to properly answer your questions and/or properly give you specific information about different products that you’re trying to choose between, they know who to call over to give you the proper information to help you choose. Workers seem to know the layout pretty well so if you go in looking for something they can point you in the right direction. The place is very clean and organized.

Not coming back to this store!!! Guy, who was helping me had zero knowledge about the product and the accessories that come with it. I went to a second person, who was just pretending to help. He went on to look for a product, I wanted and never came back. Later I saw him talking and laughing with his coworkers, while I was looking for the product on my own. It looks like most of the employees there shouldnt work there. Get a decent staff that actually care!!

Staff was friendly and helpful.

Awesome customer service, got what we needed and out the door

Great place to pick up the latest and greatest tech gadgets. I purchased my phone here and the person that assisted me was quite helpful. They have a great selection of the latest televisions, movies, audio, VR, the list goes on. Prices are very reasonable and Ive noticed that you can almost always expect a good deal around a holiday. 4.5 of 5 stars. If you found this review helpful, please click like. Thanks!

It was ok went to buy airfryer, associate was busy with a customer but he did acknowledge me, got what I wanted and leftCate at the Check out, talked me into applyingFor credit she was very nice and knew her stuff.I will return with my new credit cardThanks Cate.

After 30 minutes of dealing with the automated phone system, being hung up on twice and not being able to speak to someone, I would recommend you shop elsewhere.

Came in today with the intentions of buying a pair of beats headphones, and 4 speakers for my car. None of the displays were working so I couldnt test anything out. I repeatedly told the the guys helping us that I ONLY want speakers and they were trying to push a whole sound system on me. Neither of them were listening and were just talking to my boyfriend about MY car because he was more in to the idea of putting a whole sound system in. At the end of the day, its my car and because of all this I left spending $0. I dont appreciate being ignored when it comes to me purchasing something for my car. I was fine spending $600 on headphones and speakers but Im not trying to drop $2k. So Ill take my money elsewhere. Tech and audio stores are all over and I can get beats anywhere.

I always get my electronics here,awesome store & awesome customer service too😁

Curbside pick up was easily done, and they had the product I was looking for.

What a great store, so many helpful people in home audio.