STAY AWAY FROM THIS SHOP!May I start this by saying I gave then three chances for my continued business as I am a car guy.They installed my rotors on a brake job incorrectly. The rotors are drilled and slotted. Ya, on opposite hubs. I have staggered rims on a Lexus and they put the rear tires on the front also.I am newer to Venice and they did not honor the Saving Sarasota discount as advertised. Manager was rude and stated, well its a Lexus so it will be more expensive.Asked for a quote on shocks and struts.... They were double Import Auto. Go to Import Auto or go talk to Jimmy at Butler Automotive. Both are local honest guys in my humble opinion. Stay away from Pit Stop on the Island. Honest shops are in town

Hands down, outstanding services! Especially in the customer service provided by Joe. The phone is constantly ringing off the hook here yet he finds the time to help you, while multi-tasking with others on the phone lines and in the office. They are honest. I feel they truly want whats best and safest for you as a driver on the road with the safety of your family and the families of others on the road. I have many years in the automotive customer service repair side in the PDR business and Im always proud to come across a company such as this especially when Im just passing through town. Great job Pit-Stop Venice Island!!!

When you have a reputable auto mechanic, you stick with them.That definitely holds true for Pit Stop! Ive been coming to Pit Stop for years, and I will come to see Desiree and Joe on the Island!I had an upcoming work trip that I needed to get an oil change for, as my light went on this week. Not only did they do an excellent job with the oil change, but they noticed I needed new tires which is something Ive noticed too.Desiree and Joe got me the best tires they could for the money and ensured that my upcoming trip would be just fine!Theyre friendly, knowledgeable and do an impeccable job. They never overcharge for any and all services they offer, and are very courteous.What makes me really happy, is the fact that they knew I had a big commute this week, so they checked EVERYTHING!Desiree and Joe are amazing people, and their shop does an immaculate job! Make sure you make a Pit Stop at Pit Stop, Venice Island! Youll be glad you did!!

Joe and his crew are amazing. I stopped last friday afternoon with an imtermittent ac problem . I have taken my car to the dealer and they were unable to diagnose the problem TWICE. Joe had me bring the car in on Saturday morning. In an hour and a half they found the problem. They were somehow able to get all the parts needed to fix it, I didnt have to wait until monday and able to deliver my car to me at my job by early afternoon . They have a new customer for all my car needs. Check out Joe and his expert crew!

Went there for a simple oil change and tire rotation.. What I received besides the obvious, was a phenomenal entire vehicle inspection complete with repair estimates even though my old Toyota van has seen better days. Great customer service. Ill be back!👌

Everyone at Pit stop is AMAZING! I came down here from Virginia where I had a trusted mechanic for years and was concerned about finding someone down here. . I trust Pit stop so much and won’t take my vehicles anywhere else! I recommend them for all of your vehicle needs!

Great service fair prices fantastic comunity buisness have been comming here for 15 years

Nice guy stopped what he was doing gave me air in my bike

Needed rotation and balance. Was told tires had cracking and chopping and needed to be replaced. They were 3 years old with plenty of tread left. Finally (as I was expressing doubts) was told there were two broken belts. Took vehicle to another facility and they did the work and when asked said the fronts had a bit of chop but otherwise they were fine. Saved myself $1500 dollars!! Will not return.

Quick service! It was the only place in town that got me in right away.

Ive used this business for over 10 years and the manager David always was professional and stood by his word. Ive also sent many co-workers and friends to this location as well. But that will change since my most recent dealings with them. I had my vehicle inspected and thoroughly reviewed after my accident and they had given me my estimate of $556. So later on after the accident, which was 4 months i scheduled my repair. After first Pitstop not being able to find estimate, and adding over $350 to it, new manager said that this estimate was not properly done and wasnt worth paper it was written on and said they were not standing by it. Well your company name is on it and doesnt matter if you didnt prepare it yourself! New manager dismissed me and didnt care, so now I will use another shop. I guess this company doesnt care about right and wrong and keeping long time customers! Very disappointing!

Apparently they have a new computer system and have not worked out the bugs. Set up an appointment for Thursday, day before good Friday. Called that day to confirm appointment. Said I wasnt on the schedule but was for Friday but they are not open good Friday. So he told me to bring it in the following Monday same time. Call Monday to confirm said I wasnt in the system but to bring it in anyway. While waiting I talked to a woman who said she has been waiting two hours for her oil change. They changed my oil and on the way home I started to smell burnt oil. Got home and could see smoke coming from underneath the hood. So the tech must have spilled a good amount because it lingered for several days.

Horrible service they was guessing in my car they never find the problem

Had a break light go out on my way to work and Jorge fixed it for me quick and easy. Thank you very much.

Desiree and Joe are amazing and superb.she went out of her way to help me. She is the best manager who goes above and beyond for her customers. Thank you so much to the entire Pit Stop Crew.😊😊

Two years ago I was visiting my sister in Venice from Michigan when My car had problems just miles from her house. I went to Pit Stop at 913 Tamiami Trl S, Venice, FL 34285. They replaced the parts that were bad in just one day. Then, fast forward two years later; I visited my sister again and the engine had similar problems. I took it again to Pit Stop 913 Tamiami Trl S, Venice, FL 34285. They ascertained that the problem was in the parts that they replaced two years earlier. They then repaired my car at no cost honoring their warranty. I thank them so much for their great work and honest integrity. Please use Pit Stop. I give them 5 out of 5.

Great place for car service. Thorough inspection of car with recommendations in addition to the items I requested and for no additional fee. Other places charge for inspections. I made appt on line & then received a personalized email confirmation, not a generic one. Highly recommend. Professional, courteous & efficient. Only place Ill go now. Thanks!

Staff here are very polite and helpful. I always have a good experience at Pit Stop.

My family and I took our vehicle here to get some work done. And the woman behind the counter was rude to her employees in front of customers in their waiting room. I decided to google her name and this is what I found. I wasnt expecting to find this on the woman working. Not sure I want my vehicles to come here any longer knowing she is a thief and went to prison for theft. Who hires a person to manage a business who has stolen from people already. I would of hoped that some sort of background check wouldve been done prior to hiring a person. Bad business move. Bad, real bad I will no longer be taking my vehicles to get serviced at this location and maybe not any pit stop location. How can you be trusted.

They did not want to honor the warranty on tires that I bought three years ago. I went to Venice Honda, they say that according to the serial number the tires are five years old. This means that they were already two years old when I bought them new. This issue is dry rot. I am disappointed in Pit stop. They pretend to be Christians. I dont feel that there business practices are very Christian. Bummer!

Pit Stop on the Island is far and away a RARE bright spot of QUALITY work done with INTEGRITY for a FAIR price! Stacy Morton, in particular, took an unfortunate situation and created a renewal of faith in people! The empathy displayed gave us FULL CONFIDENCE our vehicle would finally be reliable again after having another shop fall short. DO NOT HESITATE to bring your vehicle to Pit Stop on the Island!! It is TRUSTWORTHY and PROFESSIONAL!! :D

I stoped by because I had a question about the wiring in an ignition switch. I asked the guy at the counter and he said he had no experience with ignition switches. I asked if maybe someone in the shop had. He said they were too busy working on other cars and couldn’t be disturbed. I told him that it would only take 2 minutes, at most. He said no way.My wife and I have used Pit Stop multiple times earlier for tire flats, wheel alignments and oil changes. He said that didn’t matter. Those 2 or so minutes cost him a returning customer and negative reviews online. Perhaps they should start using their brains!

Took my 2020 Rav4 in for a oil change. After 2 weeks my drainage plug fell out. CAME REAL CLOSE to locking up my engine. Just bad quality assurance.Thank God I was driving and not my wife. As a mechanic I spotted it and shut the engine off while driving to avoid catastrophe.

Superior work, professional, fast and friendly!!! Would highly recommend! Thank you Bobby & Frank, for helping this damsel in semi-distress! ;)

Rear differential, seal replacements . Excellent, prompt service. Very fair guarantee on the work. Very pleasant staff to deal with. We’ve used this garage before and will certainly use them again.

100% . Great customer service and clean.

Went there for many years to buy tires. Was told my truck needed ball joints to stop unusual wear on drivers side. Replaced the ball joints and when the same tire wore out again they tried to sell me ball joints again saying the new ones were bad...... went to another shop and all I needed was a shim to correct alignment. Very very disappointing experience!!!! But I did find a great repair shop elsewhere!

Tire balance and rotation and previously replaced shocks and wheel alignment. Excellent work. The car rides beautifully. now.

Awesome service and nice crew, trustworthy and reliable. My alternator blew and just happened to be passing by, the crew went above and beyond to get my car fixed that same day. They also had great communication, much appreciated- thank you!

My wife Donna and I are so relived that we found this repair shop. The entire staff has treated us with the most respect that we have every received. We are new to the Venice area and our car started having some issues. We love our 2007 VW EOS.. We want it to last forever. I know that is a bit much to expect, but we see 60 year old cars all the time at all the car shows that we attend. People ask us about our EOS and we love to tell them all about it... Any way if you need car help..This is the place to go. Plain and Simple.

They disappointed me twice. Wouldnt think of giving them a third chance.I feel sorry for the elderly folks that have no choice but to use them as reliable source of car repair.

I arrived home on Friday night at 5:05 to see my husband’s work van had a flat! I knew he had a super busy weekend and no one could get him in except these awesome guys!!! Friday night you usually want to get home, but without any hesitation they told my husband to bring in his van even when they were closing at 6!!! They were so nice and understanding! We highly recommend the pit stop crew on the island!!! Thank you so much!!!!!!

Fair price and excellent service

Only shop in the area that spent the time to locate and order in a pair of Quality RV tires at a reasonable price . Highly recommended

Good people and good service

Not so good .Was going to have tire repaired dropped tire off left it all nite with them and the next day after worked stopped by to get tire and finally came to me too say the tire was no good to where it was at .what I didnt like was they had tire the hole day and they waited till after five to let me know this .so another day went by because they had to order the tire .I will not go to another pit shop for my needs if any .

Stacey and the staff went over and beyond my expectations! Stacey made me feel comfortable and “her” staff made me feel secure. They answered every question I had and did not try to fluff or deceive me. Most places will fix everything but the issue but Pitstop made sure to not only fix the issue I came in for but also fixed issues I was unaware of! I was most impress with the pricing as I felt they undercharged me for labor and parts. Pitstop is about fixing your car, nothing else. You can leave your car and they will treat it as if they were fixing their own car. I will use pitstop again in the future if my car ever has an issue again but due to the excellent service I doubt I will be seeing them soon besides for preventative maintenance services. I am severely impressed with the service here! I dont leave reviews often but felt that Stacey and her crew at pitstop deserved a shot out. Thank you for fixing my car QUICKLY while still being affordable. If you want your car fixed right and within budget I suggest you come here!

Horrible service.. took my car completely apart when all I needed was an alignment and then tried to call and tell me I had problems that I didnt have and had to have my mechanic fix what they did

Called out today to get a flat tire replaced immediately. I drive all day and my schedule was full with no time to spare. Jonathan had one tire in stock and was able to have the tire replaced...in 20 minutes. Wow!! In the service business myself, i am impressed and thankful to be taken care of so well.Thank you Jonathan and the Island Pit Stop team, keep up the great work.Cordially,Eric A. ManziAbsolute Window and Door

Great customer service

Horrible service made a 1 o clocke appt didnt get my truck back till 730.

They tried to say I needed $2700 worth of work for basically a tuneup and they said my motor mounts were “gone”(they are slightly worn and I can replace them for over$1000 less than they quoted me).They also said my oil dipstick was missing and wanted to charge me $54 for a new one- I bought a new one at Autozone for $6.99(!) and when I lifted the hood it was there! Not missing at all. They said I needed a $5 bulb replaced, they couldn’t tell me which one- they wanted $12 to put it in, none of my lights are out. They said I needed a distributor cap and spark plugs, I questioned the distributor cap but was rudely told Yes I have one. I stood in Autozone and asked fir one only to be told my car doesn’t have one! I was told my oil is “toast” when I have over 1000 miles left before the next scheduled change. the list goes on and on- bottom line is they are a RIP OFF!!This all started when I went in to replace a battery I bought there that died 16 months later, by the time I got it in there with a pandemic going on I was charged $57 to tell me it was indeed dead and the warranty had run out days before- the best they could do would be to take $25 dollars off a new one..beware they only guarantee their batteries for 18 month( a year and a half!!)I’ve never been to a place that literally tried to rob me of my hard earned money- mostly for things I don’t even need! I’m a woman but I know a little more than they thought I did, there’s no justice..

Awesome friendly staff and knowledgeable people. We had a rush job as we were leaving on a road trip thanks to Charlie and his staff!

They have prices posted. The work was done on time and as described. They were recommended by my usual Auto service establishment for wheel alignment. Personnel were personable and appropriate.

Amazing service. They were so friendly, professional, gave the best price around and prompt. HIGHLY recommend!

Always Great service and friendly knowledgeable staff! I would recommend them to anyone.

Thank you for taking care of my friends care. Great service. Good prices. The staff was friendly and knowledgeable.

They are always honest and fair priced. They dont upsell unnecessary repairs. If you have an issue with anything they own it and resolve it. Even if its something as little as someone forgetting to return your call.

I pulled into the pit stop because my car started making a terrible noise. It was late in the day but they said if I could leave my car overnight they would take care of it in the morning. A girl that works there offered to drive me home as I am disabled and live close by. Ive been driving my car with only changing the oil. Long story short it really needed a tune-up with coils and plugs etc. They told me the price and next day which was way too expensive for me and they brought down the price by $400 and still fix the car so that I could drive it. Kudos to them.

Was pleased with the work that was done on my car. Pit Stop was very nice and did every thing possible to make sure my car was done right. The price was reasonable. I would recommend them to anyone. I will be bringing my car back if I need anything. Thank you very much Pit Stop.(island shop,)

Amazing staff!

Appointment for quick oil/filter,rotate tires.Your and a half later I was told I needed to wait longer for an estimate of work I did not request.Please go report that I have been contacted by a Representative of the company and will be meeting with Michael tomorrow to make things right.They do care!

Great service at an amazing price. The staff genuinely cares and has the customers best interest at heart.

I took my car in for an alignment and they couldnt align my car but still took my money and will not give me a refund.

First class!

Dropped my truck off at 8:45 for a 9 am scheduled appointment alignment . When they finally got around to working on my truck at 1 in the afternoon they told me they couldn’t break free any of the cam bolts to align it. I took the truck home and proceeded to break free all the “seized” bolts in my driveway with a breaker bar. Thanks for wasting my Saturday space cadets

I have to say that since moving to FL from the Midwest last summer it’s been super rare to walk into any restaurant, shop, or any public business & find any sort of leadership, or TEAM who ACTUALLY cares about providing a positive & world class overall customer experience....(or in my case I went to visit them for a business marketing related reason & now I am absolutely going to be their customer for all of my Wrangler and Fusion automotive needs too). The guys... (Gil & Michael, & the super sweet gal at the S. Venice location too), as well as each & every employee who walked past me at BOTH Venice locations who went out of their way to greet me promptly & with extreme kindness & respect! Pit Stop’s leadership obviously truly cares about their employees & it is obvious by the over the top customer experience they provide to the consumers that walk through their door, & definitely the number one ingredient in company growth, referrals, & gaining loyal customers for life! keep doing what you’re doing PitStop!!!!

Exercise great caution with this place. Prices are way above the norm. After I examined my invoice there were several charges on it that cannot be substantiated. Service was only average; definitely not worth paying double.

Very nice people

My car is getting up there in mileage, so weve been talking to Charlie at Pit Stop a little more than we would like to. Charlie has been great. Work is done right and on time. They dont use cheap knock off parts that you will have to replace in 6 months. Thank you guys for everything.

My daughters car was towed to the Venice Island location. We were told she was in need of a new alternator, battery and valve cover gasket. Fair pricing and very thorough. Entire staff knowledgeable and friendly!!! Thank you all at Pit Stop!!!

Charlie did an amazing job on my exhaust. Highly recommended

Hats off to you guys and gals,, helped me with making solid decisions about my vehicle. Polite, courteous and professional. Prices were fair and I will DEFINITELY be a return customer.. just dont want to be!! Lol. No offense, just dont want my car breaking down anymore!! But when it does,, The Pit stop is where Im going!!!

Very helpful very knowledgeable Great place to take your car or truck when you need to have it fixed right Highly recommended

Took my 03 Dakota in as I heard a bearing noise that was goung bad.Left it there within 45 minutes Charlie called and told me what was found as well as the price to fix, parts and labor. Later in the day received call that it was fixed. Went earlier to pick up the next morning and was very happy to have my truck running again as quietly as before. Excellent customer service and workmanship. Thanks to the Pit Stop crew. Honest work at competitive price. I found my repair shop for all my vehicles.

Just moved to Venice and needed a good reliable car repair I could trust. Someone recommended them to me and I am very happy with them. They even made a few adjustments with no charge. Very trust worthy which means a lot to me. So many crooks out there. I would strongly recomend them. My go-to place from now on.

Excellent customer service excellent excellent everything. My late father use these guys for many years and I am following.These guys always try to do their best and I am very pleased with their service and I would recommend them to anybody.

Absolutely a wonderful place to have your vehicle maintained. Their mechanics know what they are doing and most importantly their pricing is fair. Everyone is courteous

After my review the owner of pit stop contacted me about what was going on, were on the right tract now. Its nice when the owner is committed to making things right when it comes to his company. I really appreciate it

Excellent service very polite service people

Most honest! Best service! Best work! Been going there fo 10 years always treated fair and always backed their work! Charlie or Gill # one people!

They did a good job on my car in short notice which I appreciate

I came in with a new set of tires to mount on my rims. They were very nice and I got my tires put on at a great price. Ten days later I noticed that when they mounted my tires they had gouged my Alloy rims on all four rims. I called them up and spoke with Joe, he told me to bring it in, which I did the next day. They took pictures and assured me that they would make it right. Needless to say two days later Joe called me to let me know my car was ready. I went and picked it up and was amazed as my rims are brand new again. They stand behind their work and have made a life long customer out of me. Thank you guys.

Very reasonable for oil changes. Do good work and get you out quickly.

Honest, knowledgeable, helpful and fair

If u want HONESTY, INTEGRITY, AND MORALS THEN THIS IS UR SPOT .NEVER IN MY LIFE HAVE I GONE TO A MECHANIC AND RECIVED ANY OF THIS TIL I CAME TO PIT STOP ....I WILL CONTINUE TO USE THEM AND SING THEIR PRAISES BECAUSE THEY ARE WORTHY.

Good owner. Had a few bumps with service but he stood behind his word and made it right in the end. That’s character.

Im from OMH. I have a used Mazda 2001 used in good condition but high miles. Whenever i have problems with my car. I come to the Pitstop and they take really good care of my car. Im very happy with their services and if your from out of town or you just came back from a road trip.. The Pitstop is the place to go. Thanks guys! Good job😁

Can I rate less than 1 star? I took my truck to get an alignment. I was told it would take an hour. They put the truck up on the lift right away, and I began to wait. After an hour they kept telling me it would take 20 more minutes. I ended up waiting until close, 3 hours and 20 minutes for them to finish. When I got my car back the wheels seemed aligned yet my steering wheel was jacked 10 degrees to the left, unaligned with the wheels. By far this is the worst shop Ive been too. Please dont waste your time and money!!!

Looks more guy-friendly but has a much nicer interior. Outside looks like Daytona. Great place for an oil change and more.

Best retro styley, old school wrench onna island. ya can bet your 454 on this joint, no worries. checkerboard shop floor is a bonus!

BEWARE! I had my wife take her Honda Civic to pit stop for an estimate to fix a noise her car was making while driving. They tell her that it’s her strusts which is possible although unlikely because they were only two years old. The real problem came when I saw the price. They were trying to charge her $325.76 cents PER STRUT! NOT INCLUDING Labor! When all called all the local parts warehouses including orielys, autozone,and advanced auto not a single place carried a strut that costs over $130 dollars. When I asked to talk to the manager they said they needed to make some money so they increase the price on the parts....... apparently over 250%. CALL AROUND! Don’t let them steal your money just because your a woman or someone who doesn’t know about vehicles! THEY WILL TAKE ADVANTAGE OF YOU?!

They take cars for joy rides and when they are caught they lye about it. They would be better off just admitting it instead of arguing with customers and telling them to get out of their shop. They could not even locate my vehicle so I could leave because they still had it out for a Test Drive

Great service. Friendly, honest and fast!

Great people. Glad that a local recommended them!

Great quick service

Fast, friendly customer service with affordable prices and fixed right the first time.

Great service. Dependable. Free shuttle service

They do great work in a timely manner!!

I take all of our vehicles there for service including my Corvette. Great service.

Always great on prices and on service! Been a customer over five years, and will keep using them.

Thank you to everyone at the pit stop

Ive been going here for years. Fair prices, good work and great staff!

This is my favorite car repair shop. I get great service on my car.

If you dont like money or customer service this is the place for you!!!I just brought my Z4 in as my power convertable top stopped going down, and I had a airbag light on my dashboard...I live 3 blocks from this location, so I thought I would give them a try...I walked in with a big smile and reached out my hand as I introduced myself to the man behind the counter....He said hi and didnt offer a name...My adjustable shelf had gotten adjusted so the fix for the convertable top took seconds...Their estimate for the airbag light was $1428....I said that is more than I want to spend so I will be in to pick up the car...The bill I was given was $166....That was to turn the handle on my trunk shelf and give me this estimate for a car that has never been in an accident....I then brought it to the BMW Dealer in Sarasota where they gave me a free loaner car and fixed the whole thing for $711...How does this Pitstop stay in business?

Nice auto repair shop.

We take all our cars here that need to be worked on and they do a great job!I would definitely recommend them for all your service needs.

Excellent customer service

Excellent service and good prices

Very expensive didnt finish the job right