It’s good they have these places to get help and advices in regards to cellular service and other electronics.

Hypnotized walked out with a new contract... good service...lol

Met Andre Pchecko . He was nothing short of spectacular. Had a problem with my phone for weeks. No one could solve it. Had 2 phones replaced over 2 weeks. Finally Andre stepped in. He stayed with me for hours over this time period (sometimes on his own time). He solved the problem no one else could. THANK YOU ANDRE.

Ali (hopefully I spelled his name correctly) was outstanding. He truly went above and beyond. The store in general is busy and located in the center isle on 22, which makes any visit to the store painful. Ali made it worthwhile.

Friendly staff and very knowledgeable. Clean and organized place to visit. They have a kiosk located to pay bills, and thats what I like about it. Plenty of parking is a plus.

Ali was my salesman and he was awesome. I didnt make a purchase but was a huge help with 2 devices. Fantastic

My husband and I are truly grateful for Kevin. He went above and beyond to help us out.

Excellent service and help with phone upgrade Shian Andrew Sales Consultant spent two hours with me.Even helped with adding my contacts and selecting ringtone Awesome 😎

I was having a lot of issues with the quality of the phones sold by my previous carrier, but I was a little intimidated by the whole process of switching services, going on a contract, porting my number over, getting financial approval, etc etc. I am sooo glad I finally did! My experience here was smooth, quick, and simple - all the things I didnt expect the process to be! Our service rep (Kevin J) was extremely knowledgeable, patient, and kind. 10/10 would do again 👏

I wanted to pay off my rented phone and they made it very difficult to do and its almost impossible to contact anyone from customer service

I upgraded one of my phones yesterday, waited an hour until someone sees me. They didn’t take my trade in phone and i was supposed to bring it next day when everything from phone was erased. I did. When I showed up, i was told to wait. I told them it will take few seconds, log into my account, take my phone. That’s it. Their answer was even if it takes only 10 seconds, I still have to wait, it might take a while. I ask how long, they don’t know. There were 3 people in the store. I walked away, I don’t have time to hang out with them for hours at the time. I will never set my foot in this store again. Makes me want to drop Verizon all together.

Took care of my wife phone great service

I highly recommend the curbside pick up. You can literally shop while you’re waiting on your order right from your car with the Verizon app! Can’t get more convenient then that!

You guys are very good service..specially manager garman is very nice and helpful person ..

Great Experience, The Employees where very nice and helped with all my concerns, I left happy and in a great mood!

Just very awesome,the reps are very patient and well knowledgeable. They all are very polite and most of all smiles on their faces especially the Rep Justine that hooked me up with my new phone and all necessary gadgets l needed. Thanks Jsutin,Andres and Angela.

Its sad how much money I pay a month and I went to Verizon to upgrade and I was told that I have to pay to have my contacts and other information transfer to a new phone.

For the past 8 years I been going there8 out of 10 times after I upgrade a new phone or make other changes to my account it always end up messing up my accountMeaning I have to call Verizon making me loosing time and money

Worked verry well for me

Absolutely slow service.

Service was good, nice people.

Quick no hassle pick up when I ordered a phone online

I like the new design and layout of the store. I found the staff to be friendly and helpful and patient. They each stayed with whichever customer they were handling until finished. Yes, there were more customers than staff so some people had to wait though they didnt like it. But I thought it was nice that no one abandoned the customer they were with. That felt like true customer service.

Good employees

The sale person Ms. Scott was so friendly and has excellent customer service

No sense of customer service at all. I went in to pick up a paid order no one was willing to help once they realized there was no commission to be made.Only Kevin was willing to help but was already helping two other customers.I have been a customer for the past 22 years, go figure!

Place is too busy and the wait times are very long. I left Verizon Wireless a long time ago and went to T-Mobile. I kept on getting mysterious increases in my bill and saw my monthly charges climb. I can firmly say that I dont miss Verizons service a bit.

I went to this store in a state of panic because due to the heat my phone shut off and wouldnt charge. I drive a 2005 Honda Pilot that does not have navigation and rely solely on my phone for GPS. I asked if there was something they can do and the gentleman at the door shooed me away to only serve those customers that were picking up. Told me to find another Verizon store. I went on to explain to him that I use my phone for navigation and he said just drive up this highway you will eventually find a verizon store we are everywhere. I am disgusted that as a customer of Verizon before it was Verizon and not just wireless but landline, internet and Fios. I would be treated like this. being DISGUSTED is the only thing I can think of this store.

Need to say without a sarcasm that Verizon runs out of professionalism in Customer Service. A lot of Verizon employees dont represent minimum of necessary standard class.The Verizons Store on Rt. 22 in Union NJ. is the example of my statement

Really bad customer service

Second visit and it was great. I was helped as soon as I walked in and help with everything I needed!! First visit I was told that they didnt have what I was looking for. Today they said that person must have been new and didnt know what they were talking about. Thats why the only 4 stars

How this place has changed... Customer Service is not there anymore... Take money and go bye bye...

Andres was on the money... I was in and out less than 20mins... I found my new IT guy..... thank you VERIZON/Andres.... 🍷 CinCin

They didnt have what I needed for my Verizon phone. I did receive outstanding customer service yesterday from the gentleman at the front desk so I changed my review to four stars.

I went and was serviced by Omar I believe his name is, very calm, did not rush me and talked about offers that I had on my accountUpdate: Angela and Kimberly (manager) super sweet! Helpful and will continue to come here for any issues/ upgrades/ have coffee with them !

Perfect easy contactless transaction

Meh, I was just in the area.

This store is well staffed with a knowledgeable crew, to help you with your purchases. They will gladly spend extra time helping those of us who are not technologically savy, learn how to operate their phones!

Good place, they are Good for Internet

Very nice friendly staff go out of their way to help you

Very friendly people who are ready to help. I easily switched my phone a couple of times and was taken care of quickly. I wish they had more chairs there for when it gets busy and people are waiting to be called

Dont expect a quick or short visit here, at minimum I have spent 1 hour here. The place was recently renovated, actually looks like a coffee shop instead of a phone store.On my handful of visits within the last decade, Ive yet to leave the store a happy customer.With them, always read the find print as they will promise you the world and thereafter give you their sincere apologies as you must of have misunderstood the salesperson or better yet: unfortunately the salesperson was new and wasnt fully grasping the situation.I love Verizon but honestly, I pray and hope on someday soon having a competitive provider for which to switch to. Good luck!

2490 Route 22 W Center Island in Union NJThis store just don’t care for Customers. I was put on hold for three hours on the phone. I finally drove to the store. I saw few of them Reps doing nothing and showed to the Manager Mr Jethro, my phone screen that I was still on hold 3+ hours later at around 7PM on Sunday Dec 29, 2019!!!! I was calling them because one of the rep Mr Omar had messed up my account COMPLETRLY, when I was in the store the day before. I had only an even exchange. He was TOTALLY UNPROFESSIONAL AND CHANGED EVERYTHING IN MY ACCOUNT ON HIS OWN!!With highest Monthly service charge From VERIZON that we pay, among all 4, (VZ, ATT, T-MOBILE, & Sprint) I expected courteous professional attitude. BUT NOW I see no reason WHY, ANY ONE SHOULD EVER BE WITH VERIZON, anymore EVER!!

Mathew was super helpful, easy-going and professional. Almost 3 hours of customer service.

They give THE BEST CUSTOMER SERVICE! I brought a Verizon Prepaid phone from Wal-Mart...and Verizon help me TREMENDOUSLY with setting the phone up. GREAT JOB VERIZON!🌞

VERY Quick to sell you the SERVICE, BUT DOESNT RETURN YOUR CALL WHEN YOU HAVE ANY PROBLEMS WITH THE BILL OR SERVICE. MY FIRST MONTH WAS AN OVER CHARGE ON THE BILL.VERY FRUSTRATING.

Representatives were patiently helpful.

Service was great as usual. Kevin Johnson is amazing!

I can say Ive been with Verizon for over 12 years and havent found anything better

Great

They were very nice and quick service.

I had a terrific experience Angela Pope was extremely knowledgeable she was a referral and to my surprise she was as professional as my partners from the firm described a class act.

Manager VERY helpful! Spent extra TIME teaching me about a problem I had with my cell; no charge! We know time is money!

Good staff, always helping and supporting, nice display of accessories and supporting devices.

Excellent

Would have given 5. When they said they waived the service fee. I assumed they would have installed it for me but didn’t. It was just extra work for myself at home. But the rep was great.

This place is a giant hassle. I cant believe how hard it was to pay full price for something. It was like I owe them adoration and should be thankful to breathe the same air?!!!!!!!!!!!! WTF.

The many times Ive been there, its been great service. Maybe my timing is good, maybe service reflects the attitudes of people coming in. Online and in-store, Ive found Verizon to be exceptionally helpful. Ive had occasions where something didnt go 100% but then since I also do service work in homes, I know that its hard to be tops all the time even when thats your goal.

The store always has plenty of workers and theyre all pretty easy going Id recommend this store

I mean, not that anyone is rude or anything like that, but its Verizon... expensive, NO wifi roaming in the community, & I have YET 2 c my 5G phone connect to 5G 😑😑... also... ur new store layout is dumb... stop trying 2 b like Apple and just be you. #leassonslearnedinschool

Great place and your in and out when there not busy. And they have nice phones and other things u need for a phone.

The service representative was very proficient and helpful. Great customer support services. Thanks.

Great quality service for all mobile users and web-based programming

This Verizon store itself is fine. I was annoyed by the company itself; however. I was charged a $50 restocking fee TWO HOURS after I got the wrong size phone (I got the Pixel 2 instead of the Pixel 2 XL). There should be a 24-48 hour grace period. How do you know if you like a phone and it works for your needs until you try it? And $50?????? What possibly costs the company even remotely CLOSE to $50 to re-stock a phone that was used for about 10 minutes two hours prior to bringing it back -- no apps down loaded, no contacts etc. Come on, Verizon. Stop nickle and diming us!

Just got Apples Airpods sounds good so far, but Verizon should look into having trial ones for people to see if they will fit properly in there ears.

This review reflects the company and not this particular store, although it’s still the same company.Trouble getting service. No one would help. Long wait times. Unhelpful support. Hard to cancel. Tried to charge me extra. Etcetera. It’s been a long time since I’ve used Verizon for any type of service and I continue to hate them. Since I’m having flashbacks of how horrible they were to me as a company, I thought I should share.

I went in to Verizon to replace my iPhone 7 after it being stolen the night before. The sale rep positioned the conversation and opportunity to up-sell me by saying the phone only costs $30.00 to upgrade and refused to walk me through the billing cycle. Thus, raising my monthly costs to get the most out of an opportunity. He brought out 5 extra phone cases, an Apple Watch, protective screen, portable charger, non-plug in charger, when all I was asking for was a quick replacement and how to delete my data from my experience of it being stolen. Instead of the rep consulting with me and giving me best practice advice, he decided to take advantage of an opportunity and sell me on something i dont need nor want, which now leaves me trying to fix my bill.Not only that, but the rep did not inform me or walk me through how to activate my phone either, I ended up having to go back to the Verizon store in the Short Hills Mall and they were fantastic . The rep let me know i needed a new SIM card to activate it and spent a total of 5 minutes with me and answered each question i had diligently with no extra fluff in the conversation and no chargers, cases, or apple watches to try and squeeze a quick buck from me.If you are looking for efficiency and a trustworthy consultation, head on over to Short Hills and they will take care of you.

I have to say. If I rate the store, they get 5 stars. If I rate Verizon itself they get negative 1. I went in with my 4th phone in a month because Verizon continues to send me ones that break within a week from no fault of my own. (Screen came off, screen stopped registering touch etc.) But thank goodness for people like Dorothy. Although she couldnt fix my problem (because it was an issue with Verizon itself not my phone) she sat with me for an hour and a half doing everything she could. She called over a specialist, she called customer service herself and waited on the phone for me. She tried everything possible to help me before apologizing repetitively she couldnt help. Thank you Dorothy for your care.

I recently purchased two new phones and my experience was great!

I went there twice in one weekend to upgrade my phone and both times they were completely unhelpful and I left without a new phone. I had gone with my girlfriend to get her new phone a couple weeks prior to the Verizon store in Bayonne and had no difficulties, but when I tried to do the EXACT same thing here, not only did they say they could not do it, but implied that I was lying when I told them about the other store. When I asked what they could do to help, the employee just shrugged. Drive the extra 10 minutes to a different store, it will save you more time overall.

Worst customer service experience of all time. Reps are only looking for sales so if you not buying a new phone go somewhere else cause you will find yourself waiting for help that will never come to be told to call corporate customer service to have them do the job that this branch refuses to do.

Exceptional customer service from Jose!! He was patient and calm when it took two hours for me to reach a corporate representative to remove a hold on my account that he and managers were unable to do in store.

The service here is a bit slow, prices for loyal customers are a bit too high (for replacements and such), but the equipment and tech is pretty great. Just too pricey in my opinion. (Taxes vary the prices in certain locations)

I detest going to the Verizon store. I feel ripped off before i even go in. Smooth transaction picking up a new iPhone 8. They tried selling me everything & anything in the store

What a horrible experience. I just wanted to buy a new phone. They take my name on their tablet and make me wait a really long time meanwhile the girls are talking about who should go on break and some guy is cleaning the windows. Everyone is just hanging out and I cant tell the difference between customers and employees. Nobody is helping anybody and Im just standing in the store waiting for 40 minutes until I walk out. Ill buy the phone on Amazon. Never again going to a Verizon Store.

Really nice custom and service

Its surprising to me that I endure the punishment of going to this location for any service of any kind. The staff are inattentive when you walk in and will ignore you as they know you need some assistance. The new store set up is worse than it ever was. Before, I could go to a tech - customer service desk but now have to tell a person my name and they put it on a board that is now longer visible so you dont know when youre next. I had a simple return that would have taken minutes yet forced to sit for an hour while reps attend to new phone customers. Never, never again. Horrible management and will take the extra drive time to go to another location.

Was seen very fast and customer service was excellent. Representative also saved me money.

Fast curtious sales associates. Very helpful.

I worked with Pedro:He did an awesome job! He is the best in the store!!!!! Went over all the upgrade options and got me the best deal!Thanks a lot!!

The staff was incredibly efficient and very polite. It was very well organized and fast to get us up and running.

Large VZW store, great after being remodeled. Very busy location but reps are fast.

Easy check-in, fast and friendly service. Very pleased!

Frequents here to pay my bill and definitely will say that the staff arent too pushy to make a sale..

Very thankful to Kimberly, she helped me a lot in everything. I wish Verizon Costumer Services would be more like this girl.⭐️⭐️⭐️⭐️⭐️

I did try get my deposit from this stupid company. But they didn’t pay my deposit in 5 months.

I like new look, didnt wait long about 7 minutes.

Quick service. Got my Note 10 + in about 20 minutes.

This place is terrible, unprofessional, and full of scammers. The workers have no knowledge of anything other than iPhones and they try to push you into buying one. I knew more about my phone & explained why I dont buy phones through Verizon yet the worker didnt even know what bloatware was. Everyone do your research before coming here because they will lie to you & try to scam you.

Do not shop there. They are a bunch of unprofessional people. I walked in just wanting to buy phone. After being ignored by 3 out of the 7 sales people because of not wanting a contract, I finally was approached by someone willing to help. I told him I just wanted to buy a phone.His exact word were, If you think youre going to come in here, buy a phone, and take it home, its not going to happen.Nope. He then stated, he has to attach it to an account for a fee of $10.Do yourself a favor. If you are going to just buy a phone w/no contract, you are better off going to Apple, best buy, or Walmart.

Very profesional and knowlegeable.

I was seen rather quickly and professionally. No complaints w the service

Staff not very knowledgeable, had to go back several times only to be told different things each time. In the end this store could not solve my problem. Finally ended up going to a different store where the problem was solved within 10 min. Will never go back to this store again.

Chris was very helpful and patient. No hardsell. He explained my new updates very well.

Worst service ever! They couldnt explain to me why I got charged differently on a bill. Than lied to me because I called ahead of time before coming to the store to make sure they had what I needed and they did but when I got there they told me they sold out. Also one of the co-workers ask the manager to sign for an exchange and she told him to try and sell her a used speaker because the case was $160 and they didnt want to lose that money. All they care about is their money they are rude and disrespectful to customers expecially the manager. I waisted an hour and a half for their horrible serve.

Updated store is nice, our salesman was great, but it still takes quite a while to get done.

The best VZW store in the area. Native carrier store, not a reseller that adds on fees. Recently renovated to look like a bar, or a Starbucks. When not crowded, fastest turn around on all transactions. When cowded, you may get stuck waiting, so come back another time if in ahurry.!

The person name was Angela, she is a lier, low class, disrespectful, racist and much more.... I would not recommend anybody to do business there..

Integrity is everything to me. Dont sell items to your customers knowing that theyre defective. Dont buy screen protectors from them.

Pleasant iPhone shopping experience with an associate that was newly hired, I find it less confusing when making choices at a corporate Verizon rather than a retail store front, The store fronts seem to harm your finale decision