Andre White was our salesman. He was wonderful to work with. Everyone was friendly and polite. He helped me get the car of my dreams for an affordable payment. Definitely recommend...huge selection of nice automobiles.

By far the best car buying experience Ive had! I found my car on the site and was contacted very soon after inquiring. Nichole was my salesperson and she was awesome! She shared all information I asked about, worked out everything over email or text so it would be ready to go when I got there. Its a 2.5 hour drive so that helped tremendously! My mother was also with me and she was so kind and inviting to both of us. Nichole also came in on her day off to help me get the car because it was the only day I had. She never even mentioned it, I just heard her make a joke about it. Absolutely amazing and I couldnt be happier! Thank you so much Nichole and ALM Kia South! Wonderful experience with an amazing dealership and saleswoman!

Was passing through town and had to get a service done on my car. Sarah Frederick was EXTREMELY helpful and courteous! She got us in and back on the road in NO TIME AT ALL!!! Kudos!!!

Paris turn my frown upside down! I had to tow my Mercedes Benz in to Alm with such a bad tire! Praying they have my tire in stock! She was able to get me in and out! Which I truly appreciate truly!

Great experience! Sarah was just phenomenal, she made sure we were very happy. As well with getting us in and out quickly as possible. Totally recommend to come here.

Paris was my service advisor this is the best dealership in the state of Georgia i was in and out they have coffee and everyone is so friendly. i really enjoy my time here i would give 10 stars if i could. when u come ask for Paris she will take good care of you. highly recommend this location!

Worst dealership sales experience I have ever had. I went in late night on 10/29 wanting to purchase a low priced used car for cash. I stated my budget and inquired about the fees up front. Salesperson said about 13-1400. I test drove the vehicle based on that. I was ready to purchase. I asked the sales person to run the final #s. All of a sudden, the fees went up to $3200 when the final #s were run. $995 for enhanced interior/exterior protection and 795 for enhanced PDI on top of tax, tag, title. and doc fees. I asked the salesperson if those 2 items were optional. He made it seem as if they were not. I got up and left. The sales manager came out to my vehicle in the parking lot and tried to convince me that all dealerships in Georgia charge similar fees. The following day, I visited several dealerships and found that to be untrue. I purchased a car from another dealership that was a higher priced and my total fees were under 2k. Nice try ALM.

Paris was really amazing. I was so upset that my vehiclekept having so much trouble starting up. I did not want to have to pay a whole lot of money at once to fix my car. She simply help me realize things happen but theirs always a solution. She help me get approved for sun bit which was the perfect fit for me. My bill was extremely expensive and would be better to make payments . I appreciate that their was options available for me.

Paris helped me when I came in for my mothers service. She walked me through everything and stayed in touch through the whole process. I love the Paris theme and the candy she has out for everyone. I will definitely make sure to be back she was awesome !!!!

Davie has been one of the best people to do business with in my entire life. Hes taken care of all the vehicles. Not once have we had any issues with his parts knowledge and hes always gone the extra mile to take care of us and finding the lowest price. Hes very honest and will always give you his best advice in regards to anything concerning your vehicle. On top of all this, hes just one heck of a guy and I always have a good time talking with him! Working with him has given me a lot of peace of mind and has been a very enjoyable experience over the years. Id recommend his expertise to anyone.

This location was recommended to me by my sister. She loved the service she received when she brought her vehicle, so I decided to give them a shot. I was far from disappointed. My service tech guy Marcus, was very fun and knowledgeable and he let me know everything that was going on with my car, and gave me some very helpful recommendations for servicing my car, for present and future needs. I will becoming back again to have my other car serviced and worked on only by Mr. Marcus from now on!!!!

My experience at ALM Kia South was by far one of my best experiences at a dealership ever. As my 2021 Kia K5 will be my 5th vehicle this by had to have been the smoothest and quickest sale within my means and budget. Nicole helped me tremendously in getting me into the car i wanted within my budget. As well as being assisted by front desk staff Navia. Thank you very much ladies!

The service department is outstanding and just meet a awesome sweet young lady name Paris Mcgrady! Wow she assured us our Kia has the best tech teams in the state!

Wonderful salesman named JJ!! Ask for him if you want a very helpful and friendly salesman!!

Customer Service is terrible, they put you on hold, you call back and if you are lucky to speak to someone...the person will do everything in their power to discourage you, especially if it is not about a purchase. Service Department is rude and they will find ways of discouraging you to the work on your vehicle, especially if it supposed to be complimentary.I brought my car at the Cobb County location in March. I live closer to the Union City location to take my car in for oil change...a service (I believe the manager) advised me that I was not able to get the oil change because the oil life had to be within30- 35% life before they can do the oil change as I was promised when buying the vehicle. I advise him that I was not aware of that...all I know was it needs the oil change. He then went on to explain if I read the contract etc. I would had known that. The problem I had is that he talked down to me. He went on to explain that just because the car information system says 40 percent does not mean it needs an oil change and they will not honor the oil change until its 30% or lower.I scheduled an appointment to have my car detailed( so I thought) yesterday. When I arrived at my scheduled appointment; no one greeted me, so I went inside to advise someone I was there. The service representative found my appointment on the computer. Then he advise me that my contract shows that I dont have the detailed service etc. Its call Easy Care etc. Then I believe that the same (service manager ?) came to assist. He explain that the contract didnt include detail etc and if it did.. I would have to take it to the location where I purchase the car.Then he again went on to say that I should had read the contract etc. II advised him that I sent the contract for review via my legal insurance and they did advise me to perhaps to cancel the Easy Care etc. Anyway, the problem again I had is how this guy talked to me. He said I should had read the contract, etc. I then said a person may not understand all what they are reading in a contract...he then said well that is why you bring a mediator to help you understand the contract. When I left, I felt demeaned and belittled. Furthermore, he went on to say that I had receive two oil changes and that they gave me something I did not deserve. First of all, I did not receive 2 oil changes, I came to the location twice, first time I was denied because I was told that oil life had to be under 35 or 30%. When they finally did the oil change, the person who did the oil change left oil and grease on the inside of my vehicle. You can still see the scuff marks on the passenger door after I cleaned it up. In my opinion, they lack respect for you once you purchase one of their vehicles.

Paris in service is truly helpful! Came in for the 30k mile service and was truly needed! She made sure to express my vehicle condition from topping my fluids to the thread of my tires!! She doesn’t miss!! Thank you

Paris is a very great service consultant! She helped me with my wheel locks on my vehicle! I definitely will be back !

Purchase a vehicle wasn’t my dream car. I give 5 star to the sales rep. But overall service poor. Only had vehicle for 1 week car cut off transmission was bad, lights came on needed new battery. Due to the fact this was not my fault they had no loaner car “was told due to car shortage and insurance coverage etc.” wanted me to drop vehicle off with no transportation very inconvenient on my time due to the fact I work front line . I’m thankful just to have, but I felt like I was taking advantage of and just place in anything. :’-( very disappointed after hearing all good thing my experience was not. Now I’m stuck with high price vehicle. Waiting for services to be done a week later . And when I asked how long it will be for cars services, was told “I don’t know ”. Driving in fear and putting me and my children at risk.Even when I test drove it I stated “ something is not right why is it shaking and not taking off fast when I press gas. “ Was told its fine that’s just how the truck is made. I work hard for my money and even though the car had 42k with the problems $21,000 should have not have been the price :’-( . Poor customer service in the service department.

I recently called for some advice and spoke to a lady named Sarah. Even though I mistakenly called the wrong dealership she took her time and answered all my questions. Not only did she not have to answer them, she didn’t have to be so polite. She went above the call to help me and was so pleasant to deal with. She’s a keeper. Great job! It didn’t go unnoticed

Drove about an 1hr 25min to ALM Kia South and honestly was expecting to just browse; weighing out options. Ricky was welcoming, straightforward, funny, and just an amazing all around guy. We bought a car 10mins to close and everything was finalized. Got to even meet the guy upstairs, Stacy Brown! Ricky I strongly recommend and appreciate the team. Pretty Ricky is the man!!

Benjamin Rieves was my sales rep and he provided outstanding customer service. He had a very relaxed and friendly personality. He was not pushy and waited for me to decide if I would purchase the vehicle. My sister will be in the market for another car and she said she will be requesting Benjamin to be her sales rep. Thank you ALM Kia South for wonderful and relaxing experience of purchasing a new vehicle

Paris was soooo amazing. I was so upset that my vehiclekept having so much trouble starting up, I had to jump it off like five times. Once I came in for service Paris providing me with everything I needed. She had a Muilt Point Inspection done and a diagnose on my 2018 Kia Sole. She sent text messages to my device, once I dropped my vehicle off, about any updates and recommendations I needed.

Service is always done on time and reasonably priced. Sarah always is kind and respectful. Thanks for fixing my soul.

This dealership is terrible. The last service appointment I made had to be made a month out. At said appointment, I was told the part needed for my car would need to be ordered. After a month of not hearing anything, I was told the original service advisor quit and the part was therefore never ordered. The part was finally ordered but again had to wait about 3 weeks for a service appointment - and the technicians dont work late afternoons or weekends. Tried calling multiple times the day before the appointment to confirm the part was received - continued getting transferred and voicemails. Then this service advisor had also quit.The manager gave excuses for everything - parts shortage [which was not applicable for this case - it was in stock and received the day after finally being ordered], not giving me call about the part originally because I didnt pay for it [I have never pre-paid for a service appointment], saying I was given a break for not paying a $150 diagnostic fee [which was never mentioned at any appointment], saying he got rid of the phone company I had been having issues with [which wasnt true - I had all of these problems less than 24 hours before the appointment], and never apologizing for the 2 month fiasco - only apologizing for how I felt.Left without getting the $500 service done. Had been using this dealership [and previously Kia of Union City] for the past 5 years, but will never be using them again. Terrible customer service by management.Edit - the owners response below shows everything. Instead of asking me to contact them regarding the experience to not only try and make it right but also to hopefully prevent similar issues in the future, they just have another excuse saying this isnt typical. Regardless of the typicality, it happened and should be addressed properly.

Sarah was so helpful and went the extra mile to keep me informed while my vehicle was being repaired. If I could give more stars, I would. Thank you for your kindness

This is where you want to get your car!! You’ll feel like family here. My sales representative Jeff was AEWSOME! He goes out of his way to make sure you have a very enjoyable experience. He was kind, very knowledgeable & professional, and extremely patient which i appreciated immensely. I didn’t know what i was looking for, but ended up leaving with the perfect upgrade for me!

Went in Feb 2021 to buy a Kia telluride. We wanted the nightfall package. Paid $1,000 extra to get the package sent in and installed on the car and now we haven’t heard anything. When we call we’re placed on hold and never taken care of.

Sarah (my wifes advisor) took wonderful care of my wife! I appreciate her attentiveness to her car and the expert advice given to her about upcoming due services! We will definitely be back to see Sarah in service!

A number of small issues. However they sold me a car with a bad battery. Had to replace the battery a few months after buying.Spoke with a sales manager who said “It (the battery)was good when we had it”. Like what? How am I supposed to believe that?They barely honor their “free”maintenance without being pushy about other services. It has not been a good experience.I would return it if I could just based on the service. They don’t even answer service call randomly on weekdays.Pricing is decent but you can get similar pricing elsewhere. That’s their plus.

While I received a prompt response from an inquiry I sent to this dealership, I asked a couple of questions and I was never answered. I wanted details before I drove two hours.Update: I eventually got a salesperson who has been contacting me and he’s been fantastic so far. Really working to earn my business. I am hoping to make the trip down very soon to see the vehicle I am inquiring about.

Had an issue with my vehicle. Stopped by and met an advisor named Sarah. She was very knowledgeable about my vehicle and showed me a reset button for the radio. It solves all my issues. I will not hesitate to return to her for future service.

My Chrysler was in need of new brakes and rotors. I had the pleasure of having the work done by Marcus Bateman. He explained everything in great detail of what needed to be done and what my options were. It was great to have someone who takes pride in what they do and also have the knowledge of their skill as well. He did an awesome job and his customer service was exceptional. He got my vans brakes and rotors back up to safety standards for my family and I. Definitely will be coming back.

You guys are amazing thank you Im so grateful for Sarah Frederick she went above and beyond . My car broke down on my way back down to Florida and she was so understanding and helpful she helped get me and my family back on the road. If Im ever in the area again I will definitely make you guys my choice for service.

Paris my service advisor was absolutely phenomenal. I came in for my 50k service an I was greeted immediately with a warm welcome from my advisor, the check in process was great and I received a very accurate wait time. So I was able to still work remotely while my vehicle was being serviced all at my convenience.

Paris has one of the best personalities I’ve seen in a long time!! She handle me with such care! Me and my family were impressed! Kia really have improved a lot

I had a wonderful buying experience with Jawon. He was super smooth and professional. I would recommend him to all my family and friends. He didn’t disappoint. He’s the best come see him if y’all looking for a vehicle.

The service area was amazing, I spoke to a man named Courtland Scott, and he made sure I was taken care of and I got great service 🥰

Ms paris mcgrady is a very special service advisor she help me with the entire process i give her alone 5 stars thankyou so much for all your help she is the true example of a human being and great customer service .

Very disappointed with the level of service I did not receive. I went in on October 24th and meet with Robert. Things started great. Completed a test drive and he was nice enough to let me look at his car as it was similar to the one I wanted to order. A few days the following week Robert, Navia and I were in communications about my up coming appointment which was scheduled for today, October 30 @ 4PM. Preapproval in hand, deposit to order the car, and a down payment of $8500 still was not enough for Robert to show up for the appointment. After noticing I would not be able to make the 4 PM appointment I texted and 3:16 and advised that it would be closer to 6. Imagine my face when I arrive to ask for him and no one knew where he was. After about 10-15 minutes I was asked when was the last time I talked to him and did he know I was coming? By now I am getting heated as things are starting to go down hill. The young lady asked if I wanted to wait on Robert or if I wanted another sales person. Disappointed I said no as I start to shake my head and exit the building. We are empowered to provide: Caring, Individualized Service to EVERY GUEST, EVERY TIME is BULL!

If I could give zero stars, I would. DO NOT BUY from this dealership. They have terrible communication, salesperson will NOT call you back when they say, AND just because you have a deposit on a car, it apparently doesn’t mean it’s yours! They sold my car to someone else, after we put a deposit down and made an agreement. The GM completely LIED. We will never do business here again.

So today I decided to drop by and see if I would be approved for a vehicle. Andre greeted me at the door, and took care of me feom the beginning to the end! Thank you Andre for dealing with me and making sure I left satisfied.

The service is always great at ALM Kia thanks to Courtland Scott for the great customer service and making sure my car was in good hands!

Sarah F was hands down the best service consultant I have ever worked with. Very knowledgeable, courteous, and friendly! Definitely recommend her and Kia South!

My car salesman Andre from ALM Kia South was very honest, responsive, and helpful when it came to us purchasing our new 2022 Kia Telluride. He was able to help us purchase the Telluride before it was delivered to the dealership. Andre called me and had the car ready the night it was delivered. My link expired for leaving my review but I wanted give Andre 10/10.Amazing service from Andre. Thank you!!!

Good service thanks to courtland Scott he made sure my car got done good n in good hands

Sarah Frederick was awesome. we came in for a quick service and she was a great help. Will definitely come back in the future.

Paris was extremely customer friendly! I seen how busy she was but I patiently waited for her and she kept up her attitude and serviced me well. Definitely will be back !!

Came into the dealership today wanting to test drive a vehicle. G was our sales advisor and he did not disappoint. He was not pushy, no hassle, provided pros and cons of each potential purchase and overall very professional. He was patient and honest with all our questions. We ended up getting something different than what we went there for and we are extremely satisfied with our purchase. If you are in the market for a vehicle G is your man!

Fast and courteous service provided by Sarah Frederick!! I will see her for all my future service needs. Thank you!!

Thank you Jason for your hard work! Thank you for getting my car back to perfection. You were prompt and communicated effectively, I appreciate that. I didn’t not have the best first impression of ALM Kia South but you’ve helped fix that.

My experience with ALM Kia South was great. Mr. Jerome helped me through the process of me picking the car I wanted and getting me the best quote possible. Mr. Jerome said he would make sure I left with the car I wanted and he did just that. Thanks Mr. Jerome for the great service.

ALM Kia South used to be my go to place for my vehicle service needs, however, my latest and last experience with them has been horrible.My vehicle had the routine service done the beginning of June, by the 10th of June my vehicle was blowing white smoke and barely moving. We managed to get it back to ALM to only have it sit for 3 months without it even being ;looked at. Calling was useless half the time and when I did speak with some either by phone, or having to actually go the the service center, they always told me that they dont know when Id be looked at, and eventually started having a dont care attitude, especially from Jason, one of the managers. He even told me to call corporate, knowing good and well that they were independently owned.We decided to have the vehicle towed after 3months and 10 days to be exact, to a different dealership, who had my issue resolved in 3 days. It was brought to my attention that at the time of my last service, which was done by ALM Kia South, my oil tank had been overfilled and had spilled in all parts of the engine which cased the problem that I experienced. It was a $750 mistake that I will be looking to get reimbursed for. We will definitely see how that goes. Look out for the next review concerning this!

*****POTENTIAL BUYER BEWARE!!! ******They are absolutely distrustful. We had the WORSE experience here.Details:We called over inquiring about their stock. They said the cars we wanted to test drive were available for purchase, and we can come by. When we get there, no one on the floor nor on the lot would help! We basically had to beg the associates to come help us. THEN we overheard one of the associated disparaging another because they were taking too long to make the sale at a high price. THEN when we finally got a sales associate, our sales associate tried his hardest to “find” the keys to the vehicle. He claimed it was being serviced but we can come back and test drive.Talk about DISHONEST! This was the worse place we have ever went to in Georgia. Absolutely garbage. On top of all of this, they were very shady about test driving the cars on the lot. That should have been our first red flag.You are taking a risk with your pockets if you shop here, both with the distrustful and frankly unhelpful staff, and BOGUS pricing system.You have been warned.

Sarah is the absolute best-would recommend to anyone with a kia-thanks for your awesomeness

This was such a great experience.Jerome was a great help with my purchase. He informed me on everything I needed to know. I would highly recommend ALM Kia South.

Rikkie Vance was our salesman and he was amazing!!! He was very personable and very helpful. He was highly knowledgeable about the Kia brand and products. I would highly recommend him and and this location.

Excellent customer service provided by Sarah Frederick. Answered all the questions regarding my 2019 Soul. Prompt service, courteous manners ; a real keeper!

I needed to get an oil change, and I wanted to make sure my car had all its fluids and clean air filter, right amount of air in my tires etc. I don’t know much about cars but Marcus Bateman truly went above and beyond with explaining to me what I needed and explaining what grade oil I should have for my vehicle. He was kind, patient, and showed amazing customer service. Being a woman and dealing with cars and dealerships can be scary when you’re alone but he made me feel comfortable and took great car of my car.

Good morning this my second visit here so far Im please with the part technician Jason. The only thing I dont care for is the music that playing while you wait.None would be better but if theygot play instrumental would be better.

I am very un satisfied with ALM KIA SOUTH. I have been a loyal customer since I purchased my car with Kia of Union City and continue my patronage with Kia South when they opened their doors. Whenever it was suggested to have serve to my vehicle I always got it done immediately. I took my car for engine light and they told me it was fix to have it come back on again next day. I took it back and after a week I heard nothing from them. I had to call to see what was going on and they had not looked at my car. Finally they told me I needed a part. I said ok. Another week went by and no word. I wS told the manager would contact me. He never did. I had to call again and the receptionist went to the technician to see what was going on with my car. To tell me it was ready. Id already paid $135 for the first repairs and was told it was an additional $251. I ask to give me credit from 1st service charge and the manager had a very nasty attitude with me and said I had to pay for additional services in full. Sadly I did. I did tell them after years of loyal service I will not do business with them any longer. I will not make any future purchases with ALM KIA SOUTH again. The service department need to be taught customer service.

Walked into the service drive and was greeted by Paris Mcgrady she assured my wife and I our Kia would be in great hands… Thanks for the tour😊

Paris my service advisor was WONDERFUL to me and my wife. we came in for my 20 mile service an I felt so welcome. I was updated about my vehicle while it was being serviced and it was washed after it was finished.

DONT GO HERE!!!!!! Zero starts should be an option, bought a car on 05/2021 and it has been at the shop more than anything else. They dont honor whats on paper, THEY PROMISED TO LOOK AT THE AIR LEAKING FROM THE SUNROOF, told me everything was fine, just to find out it wasnt. They refused to fix the issue that they never fixed on the first place. Boom Im $594 out the pocket, and lets not talk about the time I wasted coming up there bc the sales rep Armani Lee tried to make it seem like everything was taking care of. The manager in the services department is rude and need to take some customer services classes. So far I done spent around $3k on repairs and parts, and I just bought this car. Another thing, I dont know if they be tweaking the engine light so it wont come one when you purchasing the vehicle but please be carful, I just finished dropping my car off for the 4th time in three months, paying about $35 on lyft every time and did I mention the time wasted....SAVE YOURSELF THE HEADACHE. Take a look at the receipts.

Worst purchaseing experience of my life. I bout my car over a year ago and Im still angry with them. I wish I had walked away. The only reason i didnt was I was having trouble finding the car with the features I wanted else where. The sales person was rude and even raised his voice at me at one point. They tried to get me to leave without a temp tag claiming test drive paperwork was sufficient. They didnt give me an emissions test, so I had to go get my own and the drive back to them another day to pickup a compensation check. I will never ever ever purchase from ALM ever again.

Jerome was the perfect salesman, he went out and above to meet my standards. He never pressured me to buy, perfect buying experience. From now on I’m only buying from ALM Kia South. SHOP WITH JEROME!

LOAN & Extended Warranty REVIEW:They Lie and Manipulate Everyone. I Purchased an Infiniti from this ALM Last May with 50K Miles on It. The Car had its Original Warranty Still and I Also PURCHASED an Extended Warranty to Cover Up to 60K Additional Miles for When My Original Warranty Would Exhaust. They Beg You To Purchase the Extended Warranty in Case Anything Under Your Hood Needs Repair. A Year Later to Now, My Car Now Has Major Engine Issues and Cannot Be Driven, with a Repair Estimate of $9K!!!! I Call EasyCare to Only Find Out That I’m Out of My Extended Warranty Because it Only Covers Up to 60K Miles, But I Purchased the Car at 50K Miles!!! Why Would They Have Me Purchase an Extended Warranty at the Time of Purchasing the Car that Would Only Cover Another 10K Miles!?!?!? An Extended Warranty is Just That, Extended Coverage Beyond the Original Warranty that Came with the Car Brand New, So Why Did They Trick Me into Purchasing It!?!?! I’ve Been Contacting ALM for 2 Weeks Now and NO ONE Has Been Able to Help. I Went into ALM Yesterday, Where No One Took Accountability and No One Cares.So Now I’m Stuck with a Car That Can’t Drive and I Have NO Extended Warranty for the Repairs!!! What Should I Do!?! I Spoke with the Floor Manager Jose, and He Told Me, He Didn’t Have Time for this and That this Situation is Between Myself and the Bank!! The Finance Manager that Did my Deal is NOT Answering Any of My Calls or Texts, and Yesterday I Spent 6 Hours There and No One Helped Me.They Lie to You and Pretend to Have Your Nest Interests at Heart and They Simply Don’t. I Regret Purchasing My First Car from ALM. And I Hope You All Proceed with Caution of You Choose to Purchase From Them. They Are All Liars and After They Secure Your Sale, You Will Never Have their Support and Attention Again. I hope this get a fixed asap, because my next step is litigation and reporting the Fraud Activities at ALM

I purchased a vehicle this past Saturday to discover what initially appeared to be a dirty spot on the windshield was actually a deep chip. The dealership sent someone to repair the chip on not to discovered that it could not properly be repaired because the dealership had already attempted to fill it in themselves to stop the spread. As a result, I would need to get the windshield replaced or drive with a chip on a 45k car that l only had for 3 days. The dealership is refusing to replace the windshield and told me that it had to be done at my cost. The way the customer service switch up on you after you sign the paperwork is disappointing.

My car was totaled out in April and I was in a rental car. I needed a new car before my time in the rental expired. A friend of mine(Alexandria) referred me to my salesperson was Jerome Bigby and he was EXCELLENT! Great personality, very attentive and his Customer Service was AMAZING.

I really appreciate how my questions are answered and that no one ever makes me feel dumb. Sarah is super patient, her service is appreciated!!

SERVICE - this review applies only to the service center. Purchased a new KIA Telluride in 2020, made appointment for a 15k mile service. Showed up at scheduled time, vehicle still sitting after 1.5 hours past appointment time. This after being assured my vehicle would be tended to immediately and Id be done in 1.5 hours. Obviously Didnt happen. Wont be returning. One star, because I had to give it one.

Very unprofessional and inconsiderate and only concern is making a sale for their commission. Impossible to reach salesperson and I honestly regret doing business. Im really considering a full refund due to lack of professionalism and lack of communication.

The service department is completely incompetent. Had my car towed in on Friday morning with keys and all information given to service writer. Went in Monday morning to talk to service people and nobody could locate my car or information. I left to go to work and called twice during the day to confirm they had located my car and information. After second call where they still couldnt locate my car, I had to leave work early to go back to dealership. After walking on their back lot for about 2 minutes I was able to locate my vehicle with the service tag hanging from the mirror. They then told me it would be a least 90 days before they could look at my vehicle.

This place is a nightmare.I went there today to purchase a vehicle I saw online. I called before heading to the dealership to ensure that the car was still there, available, and the price advertised was the correct price. I spoke with a woman named Brandy who assured me it was on site and the price was accurate. I drove an hour and a half, only to be told the vehicle was never on the lot. They half apologized but did not seem to feel it was that big of an issue. They actually had no vehicles of that model on their property at all.They offered me nothing for their mistake, not even willing to go down in the deposit of $3000 they require to build one. Despite the Athens Kia only requiring $1500. I will never return and will never recommend such a poorly ran dealership.

Best experience ever.. its a must that you stop by and ask for Jawon Shaw number salesman at ALM KIA SOUTH.. Hes knowledgeable, resourceful and get the deal done..

I came into ALM Kia South today looking for a new vehicle and was approached by Rick. He showed nothing but excellent service the whole time I was here. He was beyond excellent and I will definitely be coming back just for his services. I am loving my new vehicle.

Rikk Vance helped us buy a used car today and we had a fantastic experience. He was so helpful and friendly and you can tell he loves his job. So glad we came to ALM Kia South. Rikk gets all five stars and more. He deserves a raise for a job well done.

Rick was great!!! I would definitely send him some more business. He kept in contact with me, he was patient, friendly, very professional and got me the car that I was looking for.

Dylan is the best salesman they have there if he wasn’t there I don’t think I would ever buy a car this place is super lucky that they have a guy like that in there dylan you rock man

Jerome is an asset to your company...he has demonstrated what it really means to taking care of customers from the beginning until the end & he has so much patience..

Kevin Elder was my salesman. He was very patient and took his time with me and helped me to find a solution that was fitting to my situation. He was able to get me a brand new car straight from the factory and I couldnt be happier with it. Hes definitely who you want to see out at ALM Kia South. He will get the deal done for you. Make sure to ask for Kevin.

Last Saturday my wife and I were on the hunt for a replacement vehicle. A possible candidate showed up on an internet search, so we were off to ALM Kia South. Dennis Neblett rounded up the car for us, patiently went through all the features with us and then went with us on a test drive. Sadly the car had a black interior instead of our preferred tan, along with a couple of other shortcomings, making it a no go for us. Through the whole process, Dennis was a perfect gentleman, and we greatly appreciate his professional assistance.

Drove up an hour to test drive a car i was interested in. I told Eugene the salesman that i was interested but would them i would give them a call back to negotiate a price. Funny that the next day the price went from $28,488 to $29,488 on their website. Definitely don’t feel as though i could trust them. Obviously not honest people! Will 100% take my business else where. (Also you can see where i had a screen shot of the listed price at $28,488 and yet all of a sudden they’re even asking for over the typical Kelly blue book price lol)

The dealership was great until I had signed on the dotted line. “Problems” would be a major understatement. From getting the paperwork in the mail to them fulfilling agreements made at the time of sale to issues with parts for the tire jack. The dealership didn’t even care that I had NO way to remove lug nut covers on my vehicle (which means I couldn’t, in any way, change my own tire). I was basically told I purchased the vehicle “as is” and I should have checked for all those parts prior to purchase. Pathetic!! Who checks for all parts on a tire jack?? Such a different approach from the help and customer service received prior to paperwork being signed. I will never recommend anyone, not even my dog, to use this dealership.

They sell enough cars to everyone else, why do they need to wait on you? This is the feeling you get shopping here.It was a simple task. I put down 500 dollars, they hold a car for me so I can make an appointment and get it checked out because it had a lot of rust on it (3 year old rav4 hybrid 18K Miles should not have rust like this IN THE ENGINE AREA). It test drove fine enough. I was told by the salesmen not to worry about it, but I wanted to make sure. He told me he would hang on to the keys. The car was sold the day before I was coming for inspection.Sure, could have been a communication error, but this is enough to make sure I wont be doing business with them. Not for the kind of money I was about to spend.Update (9/17): I was also told that I couldnt finance any less than 7k in the state of Ga. That also turned out to be a lie... Whatever you do, dont go hear. Youve worked too hard for your money. Carmax it. Its the 21st century anyway.

Thank you to Brother Marc for helping my family find the perfect car. He was very friendly & professional. I will definitely recommend this dealership to other people!

Jawon Shaw was superb. He greeted me as soon as I walked in the door with a smile. I didn’t really like the first car I came in to see (Buick Lacrosse Essence), however he dug deep in conversation with me and was to pin point me in the right direction. I ended up leaving with a 2019 Kia Optima that had every feature I was looking for. I highly recommended ALM South Kia because of Jawon. Ask for him by name !!!

Paris is an amazing service advisor. Definitely go to her. She will get you right. Thanks again.

Worked with Rikk Vance and he did an amazing job giving me a car. I held him later than his work schedule but he still managed well enough to get me a car same day! Thanks Rikk

Keneil Downer was my salesman. He was wonderful to work with friendly, polite and professional. He helped me get the car of my dreams for an affordable payment. Definitely recommend!!!

Horrible!!! First of all let me say that I did have an appointment. I dropped my car at my scheduled appointment time on a Thursday for recall and extended warranty work. Daniel, in-service assured me that he would touch base with me throughout the process. Then I waited and waited and waited with no contact from Daniel. When I finally got a hold of Daniel, Tuesday, I was told my car was in the service bay at that time and would be ready Thursday evening. The following two days I made contact with Daniel and planned to pick my vehicle up Thursday evening. Upon arrival to the service department after hours I found my car in the same place it was parked and absolutely nothing had been done to it. All of the extended warranty and recall work that was supposed to be done was not and my car was still not fixed. All of the dash lights that were on when I dropped it off, pertaining to the recalls and extended warranties were still on. Oh, but I did get a bonus and that was an invasion of ants in my car! Personally, I experienced such misleading communication, horrible customer service and a complete waste of time!

Would give it negative stars if I could. Nice people but STAY AWAY from the service department!!! Update: On my 3rd collision manager, hopefully hes the one to get something right accomplished. Going on 10 months to get repaired correctly. Stay tuned. Still 1 or less stars😔

I called here a week or two ago and had the most genuine help I could get from a young lady named Tamarin. She was very patient and kind on taking her time explaining to me the process of getting my car serviced at this location since it was my first time. I normally dont leave reviews but this experience definitely touched me. Thank you so much Tamarin!

Had my first oil change on my Telluride. Karissa was great! She let me know how everything is doing on my vehicle and was very nice. They even washed it for me!

Seller was clearly a new salesman that did not stick to his words. I was quoted one price out the door and then after my credit has been ran 9 times he comes back with a price a few thousand higher than quoted. And I also made him aware that I only wanted my credit ran twice(accepted or declined) he said “ok I can do that.” I was then called about a week later and asked to give a five star rating. I told the lady that I was not going to do that because of the situation that happened. She stated they had forms to get the unnecessary inquiries off of my credit and she would call me back on the following Monday. I never received a follow up call. It was most unprofessional experience I’ve ever been involved in. The manager ended up working the price out with me but besides that it was definitely a bad experience.

Rikkie Vance and Eddie Wynn did a great job!!! They made my experience very pleasant and stress free.

Service Department- Getting my 4th annual oil change I gotta say was a complete nightmare. I waited 4 hours and 30 min which seemed outrages estimated wait time. I was also getting a tire mounted which was another 45 min the advisor told me he was backed up. I took that and ran with it, but when you tell me your going to take something off because off the incredibly long wait time and I still paid full price. Yea please help them if your reading this.

I love my new 2020 Kia Soul! It was affordable and they were able to help me through the whole process, which was quick and clear. Rik is the guy to see. He kept things comfy. Will make an update in 6 months on how things are!

Sales was excellent. Service was awful. Scheduled an oil change days ahead of time, and after I had been there an hour, they let me know that they didn’t have an oil filter. They had days to sort that out ahead of time. They didn’t offer to make it right in any way. I live over an hour away from the dealership, so they wasted half of my day. Poor service just cost them a sale. We will buy my wife a car at a different dealership. || Update: The service dept said that they would have a filter within a day or two and would call immediately to reschedule me. Its been a full week, and they have not called. Either oil filters are not available for the Carnival (and so you should not buy one) or the service department has dropped the ball twice in a row.

Customer service was great. I would recommend people to shop here. Our salesman Kovante was very knowledgeable of the inventory on hand. Thank you for all you done.

DO NOT BUY HERE! These clowns sold me a 2018 Escalade that needed $4,000 of work the day I took it home to nashville. The douche of a manager tried to tell me that things break and I should have bought a warranty. Ive had the car 8 days and it needed new tires, new struts and front hubs. NO NOT BUY HERE!