Horrible and unprofessional. Asked manager for help and he just pointed to the worker helping me that walked away. Extremely rude and unhelpful and told me false information about my account ultimately walked out and went to another location. I was very close to switching carriers.

One of the more bust cell phone stores in the area. Make sure to have time to spare when you go. #thepuddingcreektrestle

BRAVO To Ricardo@ Ukiah California Verizon store!! He is the one guy that Anyone who does business with Verizon should get the Honor of dealing with. He defiantly deserves a 5 Star rating. Customer Service 5, Kindness along with Speed and efficiency 10. Thank You Ricardo for making my experience with Verizon turn completely Around, You are Everything a Customer could wish for and a huge inspiration to me.

Very helpful and friendly.Good service 👍

Well informative. very quick and efficient... easy going and great customer service!!! %100 better than the local AT&T....

Nice and easy phone upgrade. I had Jesus help me, he was very knowledgeable and kind. Give that man a raise!

I had a pretty effortless experience whilst getting a new phone upgrade, yesterday. Love my new phone...Maribel; my Verizon service rep, made it really, easy! 🦄

Normally wouldnt go to a franchise location but the other Verizon in Ukiah is closed. Zero stars for them.Mirabella was incredibly patient and helpful and assisted me even though the store was about to close. Resolved my issue (which was 100% Verizon corporates fault).Go here, paying a service fee is worth it to get help from people who care enough to help you.

Very knowledgeable and polite. Made for a fast and easy phone upgrade.

Ricardo is great at his job! Wasn’t even planning on getting a new phone and he had me set up and on my way in record time.

JESUS IS THE BEST FAST AND EASY

Ricardo was very helpful and knowledgeable with my needs for a new phone. I would highly recommend him.

Better roaming on the prepaid service than u.s. cellular.

The woman who helped me was very competent and knowledgeable about all your services and i appreciated her.

If I could give zero stars, I would. My mother went to this location yesterday to buy a phone for my brother and was helped by ricardo. He told her that she could only buy the Samsung galaxy s20+ for $800 ($400 off) only if she bought insurance for the phone so she did. This is unethical and I am very upset with this kind of customer service. I cant believe that ricardo and this location would take advantage of my mother who doesnt speak English well and make her believe this kind of lie. I know for a fact that this phone can be bought online for the sale price without purchase of insurance. Insurance purchases are ALWAYS up to the customer. This place should own up to its terrible and discriminatory behavior. DO NOT SHOP HERE. They are thieves and crooks.

Jesus helped me so nice and easy

My experience with Maribel was amazing..!!She was so helpful and went out of her way to provide excellent customer service...

They are friendly enough but not exactly professional. I prefer the store by the airport.

They take real good care of vets and first responders. I have been with these guys in this store since 2007. And their folks there take real good care of you. It doesn’t seem like they are only out for a quick buck, their first of concern for their customers. When there’s an issue they try really hard to get it resolved so everybody’s happy. They built my trust by always being honest and taking really good care of me and my family for the last 13 years. Thanks!

I got a recommendation to come see Jesus 100% Helped my Spanish speaking dad!

Switching from AT&T to Verizon for my company. I got a lot of help from the store manager setting up a plan, selecting equipment and configuring the phones. Pricing is better and customer service is excellent.

Neri was extremely helpful in setting up my new iPhone. Very professional and informative. Highly recommend!

I wanted to activate my sim card and then get a plan, but for that I needed wifi. The worker didnt want to give wifi and ask me to go to McDonalds to get online, activate the sim card and then come back to the store to get the plan. I asked several times, I just needed it for a couple of minutes, but he refused it. What a embarrassing service. The name of the worker is Nire.

Jesus was very patient and persistent in figuring out the issue with my phone.

Amy was a great help one person per employee though so plan on some waiting

I could not have been happier with the patience and help I received from all staff I encountered. They all work together to help all customers with a positive attitude.

Very good service. I needed some help with my fitbit versa 2 staff was very helpful, and fast, he answered all my questions, and I was out in no time.

Very helpful and cooperative. They go the extra mile to help me with my service and were very patient. Very satisfied.

Promised BOGO free and was told to come in next day for the deal. Upon arrival, the deal was cancelled.Liers

Store staff has always been great. Nice to see someone like Clint still there rather than the short timers.

Best experience purchasing a phone yet, love Verizon service and Clint always takes care of me!

Even though it was busy he took excellent care of me and my family

Sean was fabulous to work with. He was patient, informative and nice.

Maribel is the best seller on the planet

Amazing store good customer service the best Verizon experience Ive had to date

Sales rep was very helpful and efficient with my phone he had it working fine in no time

THIS IS NOT A REAL VERIZON STORE!Worthless service. Disservice actually. My presence alone seemed like a burden to the staff here. So disappointed over our experience with a staff that couldnt get out of their own way. TOTAL INEPT LIARS work here!My girl canceled her VERIZON that shes had for years because if the poor attitude, lies and cost to us in 1 visit to this location. VERIZON lost a customer because of this authorized retailer desperately trying to disguise itself as VERIZON.There is an actual VERIZON dealer 2 exits away; they did in 20 minutes what this place couldnt do in 2 visits over business days.

This store sold me a broken phone and when I brought it back five days later, refused to even give me a partial refund. This is not a Verizon store, just a mediocre middleman that sells poor quality cheap products and doesnt have the same Verizon services......youll pay extra for services and products in this store. You will do better by driving to the REAL Verizon store across town. I bought a phone here that didnt function properly and this store would not even give me a partial refund.....now Im out $123.00 for five days of useless service with a broken phone.

Clint was so great to work with and really did a great job solving all of my issues and offering solutions that fit what I was looking for!

I WAS FRAUDED and the service was CRIMINAL.I was lied to about service in my area and getting a full refund if the device didnt work in my area.I WASNT REFUNDED AS PROMISED.DEVICE WAS RETURNED IN LESS THAN 24 HOURS.THE MANAGER REFUSED TO POST THE DEVICE RETURN TIMELY.VERIZON AND THE STORE BOTH BILLED ME FOR an ACTIVATION. Store calls it something else but it is still activation.VERIZON IS BILLING ME FOR SERVICES LONG AFTER THE DEVICE WAS RETURNED.Sound familiar? THEN CONTACT ME AND LETS GET A CLASS ACTION SUIT AGAINST THIS DEALER AND VERIZON.FOUR LENGTHY PHONE CALLS LATER - THE ISSUE STILL ISNT RESOLVED!Save yourself the headache and lost opportunity cost. Avoid this retailer.

Good customer service..

Got the job done.

Shaun is very respectful and knowledgeable.

Happy the sale was a great experience nice young man

Extremely slow service, accessories way too expensive, and you get penalize for paying you bill in cash

Best sales rep Alex Evans

Verizon will rip you off at some point. Guaranteed.

Really good people and super helpful

Met my needs quickly and efficiently

Very HelpfulVery Nice

It was positive and informative.

Although the area manager went out of his way to get what I was looking for, it took all day! Ive bought houses that took less time!

Its a phone company should say it all

Great Help

I purchased my phone at Verizon($175.00) and pay at least, $ 65.00 a month for the service. With that in mind, they rudely would not allow me to charge my phone at this store while I was doing my laundry next door. Very very bad store and service.

Very helpful!

They were helpful as possible!!

Got insurance but was denied a under a week later when I asked to buy the edge over the s7 because the s7 is very weak and unreliable. They said if I get my phone fixed through insurance I cant switch to the edge unless I buy it in full. I guess they dont care about customers...

Great service

Bad customer service

Good people

Actually helpful

Great store

Normal

Terrible service

It is a good option to have good service on your phone

Great service