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Sonoran Retractables
2112 N Dragoon St, Tucson, AZ 85745, United States
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Sonoran Retractables
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Fe
Review №1

If I could give zero I would. We ordered custom made solar shades for our Ramada and contracted with them in March 2021 to complete the job by April 15th in time for a wedding in our yard of a friend. They breech their contract a number of times. They have poor customer service, missed appointments, no communication.Materials used where materials for window screens (1 inch) not outdoor enclosures (2 inch). They even had a competitor come out and look at the project and we were told they were doing it with incorrect materials and would not last and the workmanship was poor.They finished the job 2 days before the wedding not the contracted 2 weeks, leaving me very behind on other things I needed to do. The product has bent frames, not properly stretched screens, multiple screen holes in the frames and screening material from screws. 1 inch frames instead of the 2 inch frames quoted and told they would use and told by both their own installer and their competitor they had come out they needed to use. Told they would use proper material to screw to cement flooring. Some areas not even screwed in at all, others broke loose less than 24 hrs after install because of poor workmanship and wrong material. They used plastic sheetrock screw anchors you use in walls at home to hang light items when no stud. Screws holding up frames to beams coming apart. Screening not trimmed in a number of places. They actually used threshold material as a spacer and screwed it to the frame, which is coming apart.Within 24 hrs some frames shifted 4 inches, within 48-72 hrs 8 inches.Not to mention we ordered 4 custom sizes and received 6 panels. Not what we ordered.They agreed for us to return the product for a refund, which we are happy to do, however, they will not issue a refund, even with the return product, unless I agree to remove and not post any negative reviews. Sorry but you earned your negative reviews and future I am not going to be forced to waive my rights because you screwed up. We have pictures to back up everything we claim and more.We have now had over 4 competitors come out and look at it, all state shoddy workmanship and wrong product used and that it would not hold up, which it is not.

Ja
Review №2

The effort and kindness these guys bring is amazing! They built a pergola for me and they did an awesome job! Such great work ethic and amazing customer service. They built the pergola within the time frame they gave me. Definitely recommend them, and will be requesting services again.

Jo
Review №3

I am content with awning and louvered pergola. It has far exceeded my expectations with great techs on site to install them! Customer service from their employees has made the relief of my home project at ease. Highly recommended to friends and family!

Un
Review №4

Great work. On time. Amazing prices and discounts thank you again. Appreciate the hard.Easy to talk to.Amazing work againHighly recommend

Ja
Review №5

I had 2 jobs done and I was more than pleased with both jobs! Very professional and they met every need at a reasonable rate! I highly recommend this business.

Gr
Review №6

3 words: Go Somewhere Else!Original install was scheduled June 14 but was a no show. Due to various other issues, install was later scheduled for July 6 and the install crew was (IMO) inept. It was completely wrong from the blueprints and they left a mess in the backyard. We then complained and dealt with Maggie (who was great throughout the whole process) and requested the project manager to see the quality of work they’re attaching their name to, but nope.Fast forward to July 21, they are scheduled to fix the problems. I have to tell them how it supposed to look so I’m assuming the don’t have any plans or blueprints. While it is closer to the blueprints, there is NO WAY this is $4500 quality work. No attention to detail (protruding screws, mismatched paint, large gaps and scratches)and they again left a mess in the backyard. I assume they’re “done” since they left without saying anything.2/5 ⭐️’s

Ju
Review №7

Great work done by this company! Had a awning installed and guys were very awesome, respectful and polite. Will def recommend to other ppl!

Fr
Review №8

3 shades up and running nice and smooth, all in a day. Couldnt be more satisfied! Keep up the good work

Pa
Review №9

I had them build a pergola back in December and called back to have some shades put up this month. Im happy with both experiences. The work looks professional and stylish and was done in the time I expected. Options were discussed clearly and delivered on as promised. I have recommended them to my friends.

Br
Review №10

These guys did amazing work on my awning! Very respectful and great prices. Would give 10 stars if I could!

Da
Review №11

Company did a lovely job on our patio shade units back in February. Work is beautifully done with no issues. The technicians they sent out to do our install were very professional and knew what they were doing. The communication between the office was smooth from ordering my units to getting them scheduled for install. Would recommend them to anyone wanting professional clean work done.

Mi
Review №12

First I want to say thank you for your Amazing work to my Nanas screen they were Nice and respect and there are always on time and make sure I got everything right there real quick and fast thank you guys

Ar
Review №13

The gentlemen who installed my screens did a great job! Highly recommended!

Ma
Review №14

Great hard working people, had 2 screens installed last week. Very polite, got the job done on schedule. Planning on having more working done in near future. Thanks Sonoran Retráctiles!

Ga
Review №15

The guys that put up my screen did a great job, I highly recommend!

Al
Review №16

Easy and hassle free process. 100% recommend

Da
Review №17

Great company, very professional and on time. Highly recommended!

Ma
Review №18

Recently got a 20 awning in my backyard and I love it, so does my wife! Guys showed up on time just as scheduled, they got it installed in less than a day, overall great service!

Mi
Review №19

If I could give these guys ZERO stars I would. Had a rolling shade installed September of 2020. The day of installation, I could tell these guys had no clue what they were doing. It took all day to install. Another worker had to come out the next day to fix all their errors. A month later, it fell out of the track. We didnt use the shade throughout the winter, but just last weekend we tried using it, and AGAIN it was out of the track. The guy (Caleb) who came out yesterday not only didnt fix the screen, but he ran over our expensive light fixture that borders our driveway and squashed a barrel cactus like a pumpkin. When I confronted the company, they denied any doing. AVOID, AVOID, AVOID!!!!!! Im filing a complaint with BBB.

Ma
Review №20

Excellent customer service and high quality work! I highly recommend them.

Sh
Review №21

Great product, great price, great service! Would definitely recommend.

Ti
Review №22

Great costumer service and efficient work !

C
Review №23

Scheduled an appt for an estimate. One hour past 2 hour appt window company was a no show. No call. I called office, woman confirms my name and missed appt, hangs up on me after asking me to hold while she called salesman. No call back. They dont want or need your money. Try a different company. It appears that this company also does business using a different name, so beware...

to
Review №24

Very good quality product

Es
Review №25

Excellent work with excellent quality, very professional

Information
16 Photos
25 Comments
5 Rating
  • Address:2112 N Dragoon St, Tucson, AZ 85745, United States
  • Phone:+1 520-882-4989
Categories
  • Awning supplier
Working hours
  • Monday:8AM–4PM
  • Tuesday:8AM–4PM
  • Wednesday:8AM–4PM
  • Thursday:8AM–4PM
  • Friday:8AM–2PM
  • Saturday:Closed
  • Sunday:Closed
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