Priscilla is so wonderful and so helpful with me to finding a storage! So glad she’s more nicer than any another places! 😊

The manager (Priscilla) was extremely helpful and open to accommodating my needs at the time of this visit. The property is clean and feels safe. Thanks again for your help Priscilla!

Just like to give HUGE shout out to Kim & Pricilla for the awesome customer service. I lost my key and they were able to assist quick and efficient!!! 5 star customer service and a big THANK YOU !!!!!! Good experience !

Great service the counter worker Melissa was very friendly and helpful real easy to get a storage room will be recommending 👍🏽

These laddies really made my rental experience wonderful!!!Thank you so much!

The property manager Priscilla was very helpful with my aunt who came into the store inquiring a 10x10 unit. Priscilla was very knowledgeable and provided excellent customer service. My aunt was very pleased

Very friendly staff. Highly recommended.

Priscilla was very courteous, knowledgeable, and helpful. Usually dealing with storage places can be a hassle but she made it painless and easy.

Great customer service by Melissa. Thank you!!!

Great customer service from both ladys on the office. Priscilla and melissa where great and gave me all the information I needed i regarding prices

Priscilla was great help me out with all the things that I need it really appreciate her thank you yeah I got time for that

Priscilla was awesome thank you for your help property was very clean glad I choose your location to store!

I walked in and talked to Mrs. Priscilla about special promotions. She was helpful with all my questions, Mrs. Priscilla was very professional also knowledgeable with the specific sizes about what size of unit I came to acquire for my belongings, I highly recommend this location because their units are very clean and spacious, and close my business

Very helpful and kind i recommend renting from here

Priscilla has amazing customer service skills you go girl thanks for the help !!!

Came in to rent a space and a lovely lady by the name of Christiana helped me out. She made the process super fast and easy! Everything was very well explained. I am pleased with my storage space. Thanks again Christiana!

Shout out to Clarissa for all the help. Thanks for being rad and making my day a little brighter!

I had a great experience at public storage today. And the employee Priscilla was helpful with anything I needed.

Thank four your help and support

Norma Norma Norma you and Melissa are the best thanks for acknowledging my request as promptly as you did you guys are literal life savers HA told ya I was gonna do it didn’t believe me but your the best & kim (manager) til next time stay sweet like you always are to me

Recently visited this location to ask about possibly renting a storage unit. I was greeted by a lady named Priscilla who kindly answered all my questions I had about doing so. Hassle free visit and did not have to wait to be helped.

I have my belongings stored at this Public Storage in Tracy even though I live on the Peninsula because the rents are less than half the price. This location is very clean, easy to access, organized and well-maintained. The current on-site manager Norma is fantastic! Very professional, friendly and easy to reach. Super helpful when I had some lock issues! I highly recommend this location for long-term storage even if its an hour+ drive. Yes, the prices drifted up over the past 2 years since I intially moved in, but still cannot be beat.

I came into the store to inquire about a storage- Priscilla was very helpful. I will definitely come and rent a space at this location. I would highly recommend Public StorageStella

Melissa was very friendly and helpful. Happy that I chose this location to rent at :)

Ahshia helped me out while i was purchasi g boxes shebhas great custet service skills

So far Ive had several problems with this unit...Increase in fee. For no reason.2. Broken door. I was supposed to speak with Tina about this but no response from here.My unit has water damage. The ladies in the front just asked me if I had insurance with they required when I moved in...they want me to clear this up with insurance...which I will go on Thursday 6/18...I will meet with Mary to resolve this.Keep you posted.

When I first signed up was helped by a Ms. Mary who was very helpful and quick! Gave this place a 5 star despite there being a lock issue and luggage being unsecured for 24 hours with difficulty reaching staff. Fast forward 4 months later I have had another incident that was no ones fault but felt the customer svc could have been better. Lady in the front (Priscilla) was very nice. Not a fan of the management however. But that’s my experience. Took my business elsewhere.

Alyssa was very professional, knowledgeable and proficient. We were able to get all the information we needed for my mother in law. If I lived in the area I would most definitely rent a unit from her however, we are pricing units for the mother in law. She was able to show us all the units available and helped us figure out the placement of the pieces we will need stored. Considering we went to four other places this was by far the top of our list.

The employee Priscilla helped me out with all my questions I had and she provided very good customer service.

I was very pleased with my experience at this storage facility. Priscilla helped and provided me with all the information I needed to rent a storage unit. She had excellent customer service!

Excellent service you should go there more often

Clean and well kept. I was assisted in making a payment with ashia.

Amazing and easy experience. Alyssa & Amber we’re both extremely helpful and Informational. I totally recommended this place. — also GREAT PRICE!

I went in to the storage place to rent a storage unit. Norma was the employee that helped me. She was very friendly, helpful, she was alone and when I got their there was a line. But she actually handled it with class. Another co-worker came at the last minute to help her. I thought everyone was so professional.

I went to this public storage and the employee Priscilla was very kind and has very good customer service. She did everything that I requested for that I needed help with. I look forward to my next visit to this public storage.

I have been a client of Public Storage in Tracy at the West Larch unit. I am very pleased with the staff there. Especially Norma who Ive encountered on 2 different occasions. As usual she has been very professional and very friendly. I would like to take a minute and express that customer service Ive gotten means alot to me. Out in this world you come in contact with individuals who are not happy with their jobs. But Norma took the time to really help me and helped to figure out my account and was successful at making it work. Thank You Again Public Storage on the people who you recruited

Amazing customer service, Norma was great and made me feel very comfortable when I had so many questions. Thank you for your patience and knowledge, meant a lot to me.

Ms. Priscilla helped and guided me towards finding the perfect unit for all my things. She was a great help and very patient with me!

Ms. Norma was very helpful and informative during our visit, she explained all the services to our complete understanding and was very patient with our questions. She made this experience fun and very easy! Huge thanks to her!

We are so thankful for the great service Norma has provided us with at 400 W. Larch Rd. Public Storage. She always has a smile on her face and ready to help with any issue we’ve had. Thank you, Norma!

Alyssa was awesome! My boyfriend sent me to get a storage unit and I had no idea what I was doing. She was very helpful and made the whole process very easy and fun and got me just what I needed!

Excellent customer service from Norma at the Tracy location. Very helpful and expertly resolved the situation when my autopay charged after Id moved out. Thanks so much!

This storage facility is very clean and organized. Rachel and Norma are very helpful and nice of finding the right storage unit for me. I highly recommend this facility for your first time and because of the outstanding customer service!

I received great service here from Alyssa! She was very accommodating in getting me a time that worked for me to come in and inspect my new storage unit and made sure to answer any questions that I had. I would definitely recommend renting a storage unit here if youre in need of one.

Very clean facility. Norma & Rachel were both real friendly and made all my questions & budget concerns feel genuinely listened to! Thank u ladies, both of you so much.

Went in to inquire about the 5x10 storage unit, and the woman at the front desk Priscilla was so helpful in answering all my questions in regards to the unit, thank you for your great customer service, will be back soon to get that unit! Thank you!

One of my favorite places to get a unit to store my belongings. Alyssa is the manager there and she is the sweetest and most kind. I am glad to be back with them. 👌🏽👌🏽👌🏽

Super easy check in process. Alyssa was friendly and helpful. The storage locker was very clean and move in ready

Rachel and Alyssa were very helpful and professional! Rachel was very kind and made sure that I had everything I needed. She also made sure that I was well-informed before I committed.

I am looking into relocating and will need to store a bit of my things for a while. I came in and a woman by the name of Alyssa helped me. She thoughlery explained their policies and procedures and was super helpful. They have packing materials too! Going to use them here once I relocate.

Mary is awesome. Thank u soo much!!!

Alyssa was amazing! Very helpful and accommodating when we were stressed from moving. Explained everything quickly and thoroughly.

Alyssa was super helpful and knowledgeable. Explained everything that was needed to get started. I look forward to continuing business with this location. She definitely set the bar and I will expect other locations to give the same customer service!

I had a wonderful experience renting a storage for the first time. Alyssa was great and i enjoyed having her assist me.

Went in today to rent a storage space with my boyfriend and had a quick but informed tour and look at the space we ended up renting. Steph C. was super friendly and helpful,very upbeat and made our visit comfortable. Her customer service is top notch would highly recommend! Thanks for making our day way easier Steph C. 😁

5 Stars for Norma (6/14 & 6/15)Very Professional

Grace was very helpful and provided amazing customer service. I made a reservation and when she showed me the unit I was very unhappy with how the hallways looked and was going to go to extra space to see what they could offer me. As I was about to walk out the office she told me she has another unit available and she showed me it. It was a perfect size for my need. She was amazing and I liked how she made me feel like she cares about my needs and made sure that I left very happy!

Ahshia is fantastic,the service is great here

Alyssa & Nadira Made my Storage Space Rental smooth and hassle free. Nadira was great as she offered (Add-On Sales). I did not need them, but thanked her for the offer. She also made conversation with me as we walked to my Unit. Alyssa was Knowledgeable and friendly, she even shared her Peanut M&Ms with me. A+

Ms Priscilla she was very helpful!! She helped my family out so much thank you !!

Alyssa was very helpful with Question that I had she is a super sweet person people friendly took her time showing me the units helping me decide on which one was better for me public storage she is a keeper job well done

Great customer service, I highly recommend this storage facility!!!

Julie has amazing customer service etiquette, which is a rare quality in her line of work. She made me feel comfortable with my rental decision, made me feel confident that my belongings will be safe under their roof. Public storage will always be my go to facility, this company was my grandmas go to place to store her flea market products and yill this day they will always remain my familys favorite facility.

Customer service was excellent. Friendly. No hassle to upgrade. Explained everything in simple terms and easy to follow. Clean is an understatement, immaculate better fits. I would recommend this Public Storage and wouldnt be surprised to hear the same review echoed. :-D

Came in to pay my mothers bill and Alyssa was very helpful in finding the account. Super friendly and would definitely recommend

Alyssa was awesome returning my phone about a question, clean and well maintained facility. Awesome to military.A+++

Alyssa is the best person I’ve work with in customer service she awesome..She needs to get paid more ASAP ..Thank you again Alyssa for helping me pick out a storage unit ...your the best 11/16/2019

Alyssa was a big help with us and I definitely would say this is the best public storage place to go to. Everyone there is super nice and helpful I’m sure anyone would have a good experience there

Very helpful

Nice people very friendly and informative great service all around

Alyssa....PS storage rep was amazing and extremely helpful!!..provided loads of information and options...process was smooth and Rates are reasonable..Would definitely recommend to friends and family..You knowwww

Priscilla was the best!

Had an awesome experience with Alyssa getting storage set up for me. Really liked the friendliness and professionalism. I have no problem recommending this Publec Storage to anyone.

Julie was very helpful. She did her best to get us good deal. I will recommend anyone who storage to go to her. I give her 5 out of 5

Alyssa was very helpful and gave me a great deal on a unit and was outstanding and great customer service. I will definitely use this company again.

Just got a storage here. Alyssa was wonderful! She was very helpful and gave us all the insight we needed to grt started.

Alyssa is a polite and profecional person.Always very helpful.

Alyssa has a great personality and is super helpful definitely recommend coming in to see her if you need storage.

I have been in this particular location a few times and it has always been an easy and pleasant experience. The facility is clean and well stocked, and the customer service is outstanding. Ive had nothing but helpful and positive interactions with Julie, and as a result have recommended this Public Storage to my friends and family who are in need of a storage facility or packing supplies.

The public storage on 400 w latch rd is the best storage facility in tracy!!!! Julie does her best to make your rental experience a breeze!!! If theres an issue; she works hard to resolve it and goes out her way to make the customer happy. You wont be disappointed coming to this facility and working with her.

Just got a small unit for a short term. Sign-up and check-in was very easy. Alyssa made it great and I loved the iPad interface. Can give more info on the unit later.

Very friendly staff, very easy to butly/ rent units. Highly recommended!

Came in to check out prices and look at a storage space and Steph C. was very friendly and have me quite a bit of information I didnt previously have. Will definitely be coming back to rent from this kiddo, great personality very polite and positive.

Came in to see if they had any availability, and Julie was really very helpful. She showed us a space and it was perfect. Julie saved us a lot of time and had us checked in in no time. Thanks Julie!

Thank you Robert for being so kind to me, I really appreciate the way you helped me out. You will forever be one of my favorite customer service reps Ive ever had the pleasure of meeting. Thank you Robert, such a wonderful guy.

Alyssa has been extremely helpful while I’ve been renting here. Would definitely recommend this location.

Alyssa was so wonderful to deal with! HIGHLY RECOMMEND! Thanks again :)

I love that I get a phone call (from a person no less) each month 2 weeks in advance as a reminder to pay my storage! Julie is so friendly and helpful to me. She has excellent customer service skills. Yes, I know someone is saying thats her job. Well I say she does it well and with great sincerity. Thanks Julie for all you do!

Alyssa was so nice very friendly made experince nice and quick would highly recommend this place

I had a spectacular experience renting here. I was shown a clean unit and had all my questions and concerns answered. Kernesa was very helpful in deciding which size unit would suit my needs best. I recommend this facility and the staff to anyone who needs storage.

Alyssa was very helpful. Very affordable units. Military friendly.

Alyssa I skilled at her Job she treated me like I was family by showing me and giving suggestions to maximize my space!!! Alyssa you’re Awesome!!!

I come to this Public Storage for shipping supplies and the place is always so nice and clean. The Girls seem genuinely happy to see you. I can always count on Julie to be pleasant, and welcoming. I get my supplies here because I can get in and get out fast and always get great customer service...largely a lost art here in Tracy.T. Hink

Front desk worker Alyssa was excellent polite and helped me right away

Alyssa and Kai were very helpful today. Answered all of my questions. I would defiantly recommend this place based upon their customer service

Alyssa is a loving and patient person and takes time to get to know her guest I recommend this place if your looking for a storage unit❤️❤️❤️👍🏻👍🏻👍🏻

I went in looking for a storage unit for my classic car. The property was neat and clean. Julie was very helpful. I would definitely recommend this facility to others.

Julie made my storage experience very simple. She is professional yet very courteous and fast service. And bought supplies from her. I highly recomend this property to anyone needing storage. Thanks Julie for all your help. :)

I have been using Public Storage for several years and recently moved out into my own shop. I want to say that I will miss the personal service I received and how Julie always remembered my name. I would recommend this PS site for any small business or homeowner.

I highly recommend this storage location. These units are cleaner than other storage places I have visited and even though I only came in to get pricing, Julie was extremely helpful and very pleasant to talk to. She took her time and answered all of my questions even though I didnt need the store my belongings right away.