I love Lee Toyota in Topsham,they have always treated us good

Always willing to help. Wonderful employees very professional.

Updates: Redemption!The headliner was completely replaced and the moldings are done right.Customer service was professional and prompt. I’m pleased to have my car back the way it was supposed to be!I had a generally positive 4 star experience with purchasing my vehicle: 2020 Toyota Highlander Platinum AWD. Priced at greater than $50,000. Reading the reviews from Google, Facebook, Yelp and Toyota, Lee Toyota seemed to be an excellent choice. The sales reps were friendly and upfront. They consistently followed up and offered to help in any way. Being seasoned with my history as a personal banker helping customers purchase vehicles, I appreciated that there wasn’t a hostile sales environment. During the test drive, I noticed stains on the roof:Attempts from the dealer were made to remove the stains were unsuccessful. By the time I learned of this, the financing and paperwork was already complete. I was assured this would be taken care of by the time I return to have additional accessories installed.Earliest time I could be scheduled for the installation was 20 days after purchase. During this time, I had to personally follow up with my sales person for the progress. It felt like the sales experience was good up until the finalization of purchase and I was let go. Failed to follow up in a professional manner. There were open ticket items. No confirmation to make sure the stain specialist would be available for the appointment.Appointment was for 1:00 and I was quoted 3 hours, which I accepted. At 4:30, I asked for updates and was told that there had been some issues with fitting the side steps and a special tool needed was to be outsourced. I kindly requested to be out by 5 since I had prior engagements.* This mishap showed Lee Toyota was not prepared for my service appointment, which was scheduled in advance. We had to reschedule for 9 AM the next day. I live an hour away.* I would have appreciated updates especially at the 3 hour mark or even at the 2 hour mark and along the way while waiting in the lobby. Basic courtesy with customer service.Body side moldings were installed incorrectly. First, instead of washing the vehicle, they cleaned only where the moldings were and returned my vehicle showing spots that were wiped. (There are dealers that wash every car after even an oil change.) The moldings were not aligned to match. See photos.I return the next day after writing a letter to Sales manager and representative detailing the unfortunate events that have unfolded along with the stains. I was promised everything would be taken care of and given a small used 2017 Rav4 as a rental so they could address everything. It fit my dog’s crate, which was nice.The following day, I was notified that my vehicle was ready and assured everything was addressed and checked thoroughly. The exterior looked great, they washed the whole vehicle this time, the body side moldings are fixed. It doesn’t seem like they just readjusted and added additional adhesive. Time will tell. (Also reason for this review to keep them accountable should the part fall off or show poor workmanship.) Stains still there. Now the fabric looks frayed. I’m not a happy customer. Why wasn’t this addressed? If an attempt was made, why wasn’t I notified so we can work on solutions? Why are so many things looked over and quality sacrificed? Why is there not a quality control employee?Service manager was able to give me options such as replacing the headliner. You can see there are watermarks and have progressively worsened.