While visiting Terre Haute my Verizon cell phone died. Thinking I would need a new phone I went to this location to discuss my options. We were met by Misty who diagnosed the problem as the battery and not the phone. She then recommended a local Batteries Plus for the repair. Misty was quite helpful and saved me hundreds of dollars. Great service!

We immediately were approached and helped as soon as we walked in. Excellent service.

They was quick to help me and was very helpful very nice very pleasant to be honest it totally surprised me

The sales guy was super nice, and very helpful. My mom (shes 72) and I went there to upgrade from her flip phone (an original, not the newer ones lol) to a smartphone. He was very informative, and explained everything to us both, and made sure she knew what he was explaining. He didnt try and pull her into buying the most expensive phone they had. Great experience.

They dont help you bad customer service

They are on you like vultures when you walk in, it seems like they dont want to give any good deals for our years of being customers

Had such a horrible experience. Jason sold me a phone and failed to mention crucial information about the trade in. He told me I would get the full amount for my trade which was about 650.and never asked if anything was wrong with it or if it had any scratches on it.he told me if I had any problems I could come talk to him about it so I did and he turned into such an arrogant and smug person. He said its not my responsibility for you turning in a broken phone and I just cant check everyones trade for those things  all while being condescending. Isnt that his job? He never tried calling customer service for me or anything to help me. I had to go to another store to recieve the service I deserved. After finding out this was a corporate store I am beyond disappointed . I was treated as just another sale and as long as he got his commission why would he care. I will never go back

Took part in the $600 trade in value towards the new S21. Sales person failed to mention it was going to be discounted over the 24 month plan. We were under the impression, and the sales person made it seem like it would be an immediate credit once they approved our trade in. And now we cant pay off our phones without being charged almost the full amount for the phone, as it doesnt recognize the trade in value.

Very helpful and and show me how to use the machine to make payments and down payments on a new phone with the same phone line with a different number

Not enuff help. Had to wait 20 to 30 min. To ask a question about our bill.

Drama, spend 2 hours and walk out with nothing.... japan 4

Easy to work with and very knowledgeable

Just wanted a phone charger, had to check in and then waited over 25 minutes for someone to call my name . Crazy setup.

I have been a Verizon customer for 26 years. From my experience today I will be looking for a new provider. They had the phone I wanted. I was ready to buy it and an Otterbox. It said that they didnt have one available at that store. I was amazed when the woman brought one out and offered to sell it to me for an additional $20. They said they had a policy that they had to keep so many in stock unless I paid the additional $20. To say the least I am shopping for a new carrier. Oh, by the way, I have an unlimited data family plan. If I want 5G it will cost me an addition $10 per month. Everyone there was friendly but I wont be ripped off even for $20.

They employ two people at a time who have no ability to end an interaction, so you just watch the people in line in front of you act up forever.

Stephen is the best! Helped me pick out a new phone and case and taught me so much!

Love that store.. they are always helpful

Long wait had to come back tomorrow

Always get very good CS

Great sales staff! Extremely patient and helpful!

Best Verizon store I’ve ever visited! Becca and Halee were so great to work with to get my new plan set up and switch over from my last carrier!DEFINITELY visit this store!

My trip to Verizon couldnt have been any better. Even with the whole covid thing going on. I was able to get in and get what I needed accomplished, plus everyone was extremely nice!!

Awesome team! They sat there for an hour trying to figure out what went wrong on my account. Multiple phone calls and websites and a bit of difficulty but they were awesome the whole time!

The agents were exceedingly knowledgeable and intelligent. They helped me resolve a problem with their corporate headquarters. They are friendly and willing to work with you.

Had some issues online, but when I go to the store they have all been fantastic. Purchased a Pixel 4, which was upgraded from the original Pixel. Got a great deal. Went unlimited and paperless they took more off my bill and gave me the Disney channel. Now is the time.

Christian was very knowledgeable and helpful. Outstanding service, highly recommend.

Horrible service and even worse treatment of longtime customers. I saw them tell a veteran his federal retirement id was no good in their store even though its used for Verizon discounts and trumps a state ID anywhere I have never seen a veteran treated that badly and they treated me almost as bad and I have been a customer over 20 years the female who said she was the manager used the F bomb several times and said she didnt care if someone was a veteran or long time customer it was her store and her rules.

Always willing to help with whatever they can

Terrible customer service very rude and acted like they were better than me. Dont go here go to the mall or down to walmart and get you a new. Oh if you just need help with your account then dont bother coming here theyll send you somewhere else anyway! Terrible experience would give it 0 stars if possible

Fast service. Got what I needed, sand had no problems.

Took my grandma late last night to see about phones & plans to save $. We had a very knowledgeable salesman take the time to go over what plans & phones offer what & how to make things easier on my grandma to use hers. We where both extremely happy when we left. & to top it off we got a tablet added for .⁹⁹ cents, couldnt pass that up.

I had a small problem with Apple Music. Ben got it straightened out and went further to talk to me about a better plan for me that would be the same cost. Very happy

Great experience and amazing service

Came in to get some prepaid service set up. Gavin got me all set up In no time and made it super painless .

This place is a joke. 14 phone replacements still and still having issues with this device. Customer service is piss poor at best. Avoid this store.

As a Local Business owner I highly recommend This Store location for all your Verizon Wireless needs.Becca Wells Thank you for dealing with all my concerns and helping me with all my lines. I highly recommend her to anyone that wants superior service !!!Business representative Nick has gone above and Beyond to make sure everything on my business account was setup like it should. Great customer service as well...I also want to show respect to another individual that goes by the name Charles. He greets you by your first name EVERY time you walk in the store with a hand shake...Hard to come by anymore.Everyone else I spoke to was very polite and respectful. I couldn’t ask for anything more...Thank you again and I will continue to shop local at this Verizon wireless location.- Brandon Hoopengarner

Visit the Verizon inside Honey Creek Mall for excellent customer service! All of these 5 star reviews you see here belong to the store Inside of the Mall! Google maps is experiencing an error where ALL of the reviews for the Verizon inside of the Mall were transferred to this store! Before the error this store ranked 2.3/25 reviews and the store inside of the mall 4.9/44 reviews. Come on over! We will politely welcome all customers and assist you with all questions! Our professionals will carefully review your account with you as well as spend the time needed to ensure you are happy with your purchase and service in general.

Worth the wait! Very respectful, helpful and pleasant!! Watched very patient employees with people who were a lot to deal with. Glad we made the move!

Nice gentleman helped me an issue I was having with phone. Courteous and excellent service. Thank you.

I went into the store this morning and they was super nice and understanding. My little one was not feeling great and got sick. Thank you to the lady and man who helped me out. I just wanted to say thank you so much.

Very unhelpful people I left with the phone that wouldnt even activate the guy I blamed it on the coven virus

3 weeks later problem still not fixed

One of the best experiences there. Very accurate and fast as well as knowledgeable. Tony Gard is his name. AAA+

Great service

Had to wait a little bit for help the store was pretty busy when I went but they did help me quickly with adding another Iine to my account.

It took us like an hour and a half just to talk to someone, but they were very informative to help us out and get set up with our new phones.

Great customer service. They help you with everything. You go in there not knowing what you want but they will help find the best phone for you. They will even help on payment plans. Just make sure you give them the respect they give you.

Horrible employee attitude, customer service is a joke, I was given false or incorrect info about my plan, the list goes on. Then the new cell tower CDMA update rendered all my old devices unusable with no reimbursement. Im switching carriers for good.

They have a fantastic group of people that work here! Definitely the place to go for all of your phone or media needs!

First visit was fine and sales guy was attentive and accomadating....next day went to pick up phone and different guy waited on me..he was dismissive once he realized it was an insurance claim...

I need help with my phone and I feel that I did not get the right help that I needed My questions were not answered

Extremely helpful and knowledgeable. In and out with a new phone and service in 30 min....set uo and ready to go.

They worked on downloading all info to new phone took 2.5 hours they never gave up and kept working till 100 % of info was on phone. Great staff

Friendly, knowledgeable on products great customer service every time we come here

All of my family has upgraded our phones at Cellular Sales and have always had excellent customer service. Charlie and Matt have always gone above and beyond to make sure our needs have been met. Even our followup service has been great. Anytime we have a question, we know we can just stop in or send and email. Thank you for the exceptional customer service, Charlie and Matt!

My wife and I visited the store in Honey Creek Square on April 11 and we purchased 2 Verizon Sony phones and a tablet. Bill OGrady took very good care of us and took time to show us our phone features and helped us with our choices after we discussed our needs. Bill really knows his phones and gives excellent customer service. He is friendly and personable and I highly recommend him. I will not hesitate to contact him when I am ready to upgrade next time!! If you need a phone, Bill is the guy to see!

My husband came home from working a 10 hr night shift and he had dropped his phone and his phone was not working at all so after he slept for a few hours we decided to drive to the closest store a Hr away to have his phone looked at we walked in not only to walk into the security guard standing at the door due to a IPhone 6s release but a lady met us at the door and asked what we needed as my husband tried to explain to her his phone is broken she said that he could help us and she never even looked at his phone just told us after the drive here we had to file online or call the number she handed us on a piece of paper. So then we decided to come into this location without any hesitation Charlie and Matt pulled us to a desk and started helping us they never once said we cant help you Charlie actually called the claim company and is helping my husband get his phone replaced and gave him a loner to get thru the next few days to get his phone replaced... They were very polite and not once said anything about not being able to help us they were more the willing to try to figure out what we needed and find the right solution to our situation... Very pleased with the service and polite service

I really like the customer service with this store. Jared, my Verizon rep, has really helped me through my phone changes, my ups & downs with luck, as well as explaining everything very clearly. Jared has gone above & beyind to simplify things enough so I dont get confused. I am very thankful I have Jared as my rep, he is very polite, knowledgeable & knows his facts. Go see him in the MALL today !!!

Changed to Verizon after 20yrs of poor service and coverage from AT&T. So far its been good with the coverage, way better than we ever had with AT&T. Our area especially.

Best Verizon store in America. The manger Charles, runs the store with top notch quality.

Bought a phone from the store in front of the mall. The screen started separating and the store in front of the mall tried to say that the phone was bent and physically damaged. To me it was a defect, and the mall store was very helpful in saying the phone was not bent and helped me get another. The store in front of the mall would not replace it, and had taken my insurance off. They were also extremely rude with me. The store in the mall was was able to reason with me obviously seeing how upset I was that the other store did that. I did end up getting another phone and it has been great ever since. I come to the store in the mall every time I have a question about my service and phone. They have excellent customer service!!!! I recommend this store to anyone who is starting or has service with Verizon.

I have visited this store several times and I have always had excellent customer service. Matt Norris, in particular, has been extremely helpful. He has always gone above and beyond any expectations that I had walking into the store. On more than one occasion he has saved me substantial amounts of money on my monthly bill and he always handles our transactions in a courteous and professional manner, A+++++

We had a good experience, the gentleman who waited on us was thorough and efficient.

To expensive and customer service is the worst for being one of the top 3 phone companies

I love finally having decent phone service.

Great service

The clerk was very helpful and knew what he was. Doing

I have been with Verizon for over 10 years. I enjoy going to this store because they dont pressure me, are very knowledgeable, and very friendly. I go here instead of calling customer service.

Jared, not only sold me on Verizon, but went out of his way of showing me how to operate the phone. He saved me from switching to AT&T. He deserves 5 star him self. The man knows what hes talking about. Im a Verizon customer as long as Jared stays. So Verizon take care of your employees.

Brian waited on me immediately and took care of my problem right away. Highly recommend him helping me anytime

Last Saturday, I treated myself and got a new phone for my birthday. A Mr. Charlie Coffin helped me. Excellent service. I was in and out in no time. Best cell phone experience Ive ever had. I will definitely be going back!

We had a great experience at the store they helped us with no hesitation. They were so helpful and so ready to make our experience good that if I ever need anything it is the place Id go back. They helped both me and my husband with our bill and helped us with both of our phones too great experience

The service is always professional. You may have some times you wait, but they do take care of you.

Was treated as just another sale. Really dont like going to this branch due to 1 employee who flat out lied to us about what all was included with phone and package. When bill came, there was almost $300 more than he told us it would be!!!! Troy is a name to avoid there. All other sales people were helpful and nice. I now will only go to the Verizon store on the east side of Terre Haute in front of Super Walmart. They are so much nicer and spend as much time with you as you need. MUCH NICER !

Thre salesperson was very knowledgable and friendly. The store is very clean and very well designed!

Good store with good service and great selection. Only down side is I literally had to tell the rep 10+times l needed nothing else but my device.i get sales but if I say no 3 times its not going to change from the 4th on.

Verizon nice experience, service was great personnel was so helpful!!

Obviously playing on your own phone is more important than customer service.

I am very disappointed with the service my wife received from this location. We spent $1,000 on a phone. We spent $30 on a screen protector and they installed it like a three year old would have. The service member pushed insurance on my wife even though she did not want it. I had to call directly to delete the insurance. I really expected better service from this location

Better off ordering online. Nice to get the stuff you need now but they mess up your bill and it can take a month to fix it. They do fix it but its a lot of stress to go through.

This is the third time I have went into the Terre Haute Store and they set me up with new phones/tablets tell me what the cost is gonna be and then billed a way higher amount...If working on commission they sure do good at this store ...however I will never go to this store again due to terrible customer relations...I will go to best buy or Sams they have never steered me wrong.....

I received awesome service from Jared! He was able to get my fiancé onto my Verizon account from AT&T, free of charge. And he gave her money for her used AT&T phone that she was able to use towards a new iPhone 6s.Thank you very much for the awesome service!!!

Awesome service

Ive been to this store several times and never had bad service, especially with the current crew working there. I will say that one gentleman was eating his food out on the sales floor, which I found a little bit unprofessional, but they definitely had a friendly, casual feel and it really wasnt a huge deal. Overall, I really like the store!

I have gone in there several times and it is always busy. I dont mind waiting for service because I know a lot of people need help. But the service people tend to just start talking to random people they know before going to help you. While I was there this last time, I waited for quite a while, then only seconds into my time with the service agent his last client came back into the store to ask for help. I would have been fine with him finishing the matter with the prior client before getting to me, but instead he attempted juggling both of our needs at the same time. Switching from phone to phone he managed to wipe the entire memory off the other clients phone and he took way too long to determine he could not help me... something I already knew because the issue was mechanical and not related to the phones data or settings. So he ordered me a new phone and told me it would be to my house in a few days. I asked him how long it would take and what I would need to do once I got the phone, but he was still so involved with the other customer that he just gave me a vague answer. I got no receipt and no tracking number. My old phone is completely broken now, not just the mechanical issue, but he reset my settings. Ive gone three days without a phone, which would not be a major issue, as I have gone weeks without one before, but I do not have a house phone and I do not live anywhere near my family. I feel as if I have been wronged by the service agent and am now in direct affect of his mistakes.

There was plenty of service staff ready to help me in anyway possible.... except the two issues I had. I walked in with 2 broken devices.. My youngest son broke his ipad... we wanted to cancel that account. We were told that they could no longer help us with that... we needed to call a 1-800 number. Then we tried to start a warranty claim on a shattered iPhone... turns out that Verizon has removed all these services from store level. Sooo unless you plan on paying or opening a new account... they cant help you. We walked out with two 1-800 numbers.

The wonderful customer service that I received from Jared Melcho. He helped me in so many ways. He made it so much easier for me to understand my phone, which I absolutely love it and to figure out the correct plan that suits me. Plus you get all that you need and want for such a reasonable price.

Came In store to get help with my husbands gps on his phone. Welcomed and greeted at door by a rep named Levi. He was very helpful and knew how to get the GPS working on my husbands. Saved us money by dropping our plan and got us a great deal on a tablet so we can have and use a bigger gps when traveling on the road. Excellent service!

Anytime I need a new phone, I always go to the Verizon store in the mall. Their service is exemplary. I have never had a bad experience. I might add, Mr. Charles Coffin assisted both times we were in, excellent customer service.

I like the online services best. That being said, I have been in the times recently for purchases and I have had simply amazing service.

I recently visited Verizon in the HoneyCreek Mall, and was greeted by a gentleman named Matt. He answered all the questions I had about getting an iPhone 6, and explained everything in detail. He really took the time to find me the best deal based on my needs, I was so beyond pleased with the service that I was receiving that I cancelled my contract with ATT and am now a proud Verizon customer! I love that I can come on the store anytime and always be taken care of, thank you for having such great staff that care about their customers!

Absolutely awesome customer service. It is nice to be able to sit down with a wireless professional and actually have a discussion about your account. I recommend 100 percent.

I come here because the problems or frustration I HAVE had have been dealt with so well. I even have a favorite customer service person who I seek out when I come here...Mike. Hes my phone guy.Having some issues with electronics is going to happen sooner or later, especially the more devices you have. What makes ALL the difference is HOW those problems are handled.The people who e in this Verizon Store do all they can to help and get things going right for me.... Every time.

Tyler was very helpful with my new phone. When I can upgrade I will go back to him. He was also very helpful in getting a phone she can handle.

I was helped quickly and the staff even checked the stock in the back of the store for what I needed. Overall I was happy with my visit.

Jared has been more than amazing for me and my family!!! He is the one to ask for when you walk into the store bc this man know his stuff!!!!! He will definitely be able to help you with any questions you may have......

The support at the store was quick and clear to help resolve my issue. I was glad that when I had a problem, I had Verizon to go to.

Always helpful and curtious staff..

Worst customer service ever at a Verizon store. Im not from around here and Ive never been treated like this before from a Verizon store in my life. They talk to you like you are an idiot and give you looks like really? Not friendly at all. I wish I would have looked at her name tag so I could share with you all who not to go to! She was short, short brown/gray hair 50 + with glasses. Very rude individual.

Service is nice but slow small errors were made when they installed my screen protector it was drifting off and wasnt on all the way and I almost got shafted by a contract they wanted me to sign