The customer service was very friendly! Plus they had a lot of different bear/characters and outfits/accessories to choose from. Its also cute that you get a birth certificate for your bear.

The employees here were absolutely fantastic! We went in today to make a memorial bear on what would have been our babys 1st birthday. When we grabbed the happy birthday bear they asked who we were celebrating. We awkwardly explained then went about the rest of the stuffing process. When we finished up and went to pay, we were told it was on them today. Something the definitely didnt have to do but was so meaningful. Thank you so much for your kindness on such a bittersweet day for us. It helped make it a little more sweet. We will definitely recommend to others.

This place is so bad, they took forever to attend us. They have 2 workers and one is outside helping while the other is asleep in the room in the back. A lady also threw our change at us because she was upset for no reason at us. will definitely never come here again, and don’t recommend so expensive as well.

We went in this past week and I was stunned, just stunned, to see only about 1/3 of the stire is stocked.I thought they were closing down. Using gift boxes to make bins and shelves look full is REALLY bad. Very limited stuffies. Most of what was there looked to be not too popular, especially the animal crossings items and girl scouts. At least the had some Harry Potter items.The sales clerk said they were waiting for their shipment but sorry, over HALF the store is empty.If they cant keep the stock up, sales go down, and the store will close.Build a Bear 🐻 please make a decision. Stock the store or close it.

I got one made for my daughter. They had no birthday bears all month of july so I was mad about that and so I had to buy another one and when we got home it had a rip on the neck.

Very happy with the experience. My daughter was super excited to build her bear and the store took appropriate precautions for the workers and customers. Looking forward to taking her back soon!

They employees were very friendly. However they didnt have a lot of merchandise available. Clothing for the bear was very limited.

Nice place diffrence choices of stuffed animals

People were very helpful. My daughter got a light fury and forgot to grab the wings. They reminded her. So the employee grab it which made my daughter very happy.

It was nice, buy many bears were missing.

So much fun! Took my grandson on his 4th birthday! But we were there to make a bear for his Mom! He had so much fun and was so excited for his Mom❤

Workers very helpful, I always appreciate good customer service

We went to BAB the day after Christmas. Three employees were standing around talking to each other, uninterested in helping us. My son was holding the animal ready to start the process, still no one moving to help us. Eventually a girl asked a guy to take care of us.Lazy employees there for a paycheck.

The staff here was super helpful and patient with our over-excited kids. They made it a great experience for them, and one employee spent a decent amount of time looking in the back to see if they had a specific bear our youngest was wanting.

Great place always friendly service and very helpful employees

So much fun and excitement for the littles!

Went in to get a stuffed animal for my daughters birthday. We walked out with 2. They have such cute and very soft plush animals that you stuff right there in the store. You put in a heart and you can put scents and/or voice if you like. You can also get clothes and acceasories for your animal. Its located inside the mall on the 2nd level near Macys.

Really cool got a nice ravenclaw bear but quite expensive

I very warm and sweet shop I saw adult women buy there and they practiced good social distancing! Its not only for kids very pleasant.

Took my son here for the first time and he absolutely loved it.

Love the help and concept

Great experience at this build a bear location. Victoria made it very special for my daughter. Great customer service and clean store. Thank you Victoria you are a great employee and person.

Always fun. Bought each grandchild a special build a bear animal to commemorate the birth. Always a fun atmosphere for children and adults. Pricey tho...

First time in. The kids had a blast and the birthday thing for kids is a cool idea. Wished we had the full experience like the little girl ahead of us did. One of the employees really walks them through it and makes it fun. Purs was an average visit I would assume.

I took my son who is 7 and he loved it. Sophia was the young lady who helped us. She was super sweet and very attentive to my sons silly questions. Its so nice to see people go above and beyond for great customer service!

Horrible experience! First, the selection was as poor as I’ve ever seen at a Build A Bear. Second, the “manager Julia” tells us there is a sale 2 for $25 so we pick 2 bears for my son’s birthday. After we select the 2 bears and are getting ready to stuff them she comes over and says, “oh I was wrong that sale is over and they are now 2 for $35!” Of course you can’t tell your 7 year old on his bday that he can’t have them both now and she would not honor the price she originally stated. I feel that’s bad business as she should have honored the price quoted! This will be the last time we visit the Temecula Mall location!

We go every year to get one for my daughters birthday. She has 14. And thats not counting the ones other people give her.

Went for a girl scout party. They have incredible customer service skills, especially Ashley. It was a fantastic experience!

The Birthday bear is a cheap stuffable prize for a 3 yr old. She took one look and walked away. Very disappointed. We ended up with 2 animals and clothes for a total of over $75.00. NOT A CHEAP PLACE to take kids.

Took my daughter to get a bear. She had a great time and the staff is friendly

Overpriced stuff animals that dont even last withing weeks their stitching comes apart

Could not bear not getting my boys some thing new.

Nice place to take kids to build a bear

Kids love it just a little pricey

Was ok good place to bring a date

Tons of fun. Great place.

Great spot. same as all the others

Stopped by yesterday to fix a defective unicorn and received the worst customer service I’ve experienced in a long time the manager would not do anything to help me with my troubles and an employee there Hope was really unprofessional and and practically threw the unicorn at me with out apologizing or saying anything all I got was nasty look the stitching she did also matched her attitude she couldn’t even do that right I have notified corporate and will never bring any of my kids or nephews to this poor establishment shame on you

Excellent service great experience for the kids

Kinda odd place to be as a large adult without kids, but great service and products

Unenthused employees

Cute and kind employees

My daughter loved it

Good place for kids

Such friendly customer service!!

Very friendly employees!

Hot !!

Expensive

Boo Boo Bear ♡