My A/C Broke. One Stop Cooling came to the rescue. I was able to get my A/C back and running quickly. I am very happy with the service. Thank you One Stop for the great, on time service

Took a week and a half to get parts from Carrier for the ac unit still under warranty but they did provide a loaner portable a/c which made it somewhat bearable. Brian was professional and got the system working again. Thanks.

They were the AC company my builder used for our new construction. I’ll start off with saying I know nothing about the installation that goes into AC units. However, looking at their work made me question installation. Wires left everywhere, condensate box just screwed into a random area attached to a piece of wood. When the box started dripping onto our cars, they simply put the box in another box and taped around it. Holes were left in the drywall when trying to create and outlet for the pump. Small hole in the area outside the handler letting cold air out. Our warranty was coming to an end so I had a couple people look at their work to have piece of mind. Picture speak for itself. I’m ashamed at myself for not questioning it earlier.

Jason Williams did an excellent job completing the maintenance on our 2 HVAC units as well as taking the time to explain what he was doing and answering all of our questions. He was polite, patient, professional and respectful. I highly recommend Jason nad One Stop Cooling.

Alex and Team - Great service - great job. One Stop is a team of professionals. Always courteous and resolve the issue. Thank you.

Brian, came in and diagnosed the issues with our AC quickly, fixed them and explained what he did in a clear and concise manner. Glad to have the AC working at peak performance again.

Angel provided excellent service. He was friendly and knowledgeable. He fixed us right up and educated me for the future.

Professional, courteous, informative on ratios of tons per square feet, and clean....

Our AC stopped cooling with signs of a refrigerant leak. Carlos has been incredibly professional and helpful in making sure our ac is fixed properly and up and running efficiently

Angel and Carlos did amazing job on replacing our thermostat to nest and did some maintenance on our air condtioners They followed all the Covid 19 protocols and very respectful of our property. Would highly recommend him.

Carlos is an excellent technician! Highly recommend!

Ryan came out on a service call and was on time, professional and did a great job explaining the repairs.

DO NOT USE THIS COMPANY!They sent out a tech to simply service my a/c and clean the coil. While he was here the tech proceeded to tell me everything was fine, and went outside to my outside unit and sprung a leak in my refrigerants valve. 3 days later my a/c isnt working and they tell me I need a $2,000 repair. I called another company, who found the leak and refilled my refrigerant for me. A/C is working perfect now that the other company has come.

Technician was knowledgeable and professional.

Jason here and spent extra time with rewire and maintenance of system, great guy!... Second time Brian was here...was helpful with questions, replaced my coil system in my air-handler...did a maintenance on the system and spent plenty of quality time bringing the system up to speed... thank you again... great guy...!!

Update: They were able to come and correct the issue quickly and the serviceman was very professional and helpful. One-stop is a service contractor that my builder uses. I had an appointment and although I was called (left voicemail) and informed that the contractors previous job was going to run over. I was not given the correct number to reschedule. When I called, I kept getting the Orlando office which was of no assistance as the offices work independently. When I did get the right number to call the number just rang and rang and no voicemail. Although the offices was said to open until 5 (online 24 hours) no one answered the phone from 4:30 -5. They were not able to reach the Tampa office and no way to reach besides an e-mail which CSR Lead said she would do. How do locations/offices work so independently that they are not able to help a customer when in needed?

Their service was very professional, from the initial call and scheduling through the actual service. They also asked some covid screening questions before scheduling the appointment and reassured that they take all safety precautions, which I greatly appreciate! The service person (Bobby) was professional, did a checkup and explained the issue clearly and showed their price listing book and got my confirmation before proceeding. He fixed the issue quickly and also suggested ways that I could prevent this issue in future by myself.Overall, very satisfied with their service and would recommend this to anyone.

I called One Stop today due to finding a lot of water around the A/C unit when I went to change my air filter and the nice lady handled my issue on the phone promptly, very professionally and she wanted to make sure I was taken care of today. She gave me a window of time when the technician would be out and said he would give me a courtesy call 30 minutes prior to arrival. Well, she certainly sent a great service technician! Carlos was very knowledgeable, very professional, he made sure to abide by the CDC guidelines for our wonderful world of COVID! He called 1 hr ahead of time which was great and he arrived at the beginning of the window time which was wonderful!! Carlos answered all the questions I have always wondered about my A/C and how to maintain and what to watch for and above all....he fixed my issue today! Needless to say, I will be doing yearly maintenance and I will be requesting Carlos! Thank you so much for helping us today and for working during this crazy time of ours.

Highly recommend One Stop Tampa! Had the pleasure of having Carlos (Torres) out to check a leak in our drain line. He was very knowledgeable and professional. He also did a thorough job of checking the whole system. He was very helpful. For those worried about Covid, he showed up wearing a mask and didn’t take it off the whole time even when he was roasting outside in the sun.We will definitely use One Stop Tampa for all our future AC needs!Thanks Carlos & One Stop for being a pleasure to work with!

Jason called ahead to let me know that he was on his way and set my expectation for about 30-45 minutes. He arrived on time Dressed appropriately with his PPE on and introduced himselfWe discuss the brief history on the unit and how somebody Had been to the house a couple days prior and he began to work on his maintenance. He found a few items that needed to be corrected and everything was handled immediately and also let us know about a product that could help with our indoor air quality which I appreciate it tremendously. He was courteous polite the entire time always cleaning up after himself as he went it was truly a great experience thank you so much

Rey Arroyo, Senior Service Technician of One Stop Cooling & Heating Tampa came to our home to diagnose a phantom sound coming from our attic mounted AC. Within a few minutes he figured out the problem, and ordered a replacement part. With the part in hand he returned to oversee a crew of several technicians to swap out the part, inspect and adjust the entire unit. Arroyo and his fellow technicians were nothing but professional, efficient and friendly and a pleasure to have in our home. In addition Arroyo took the time to instruct me in the proper way to set the thermostat for the most efficient operation.Thanks Rey.

The best thing about One Stop cooling and Heating is the Service Tech Named Rey Arroyo. He knows his business. He doesnt quit until he fixes the problem. He is courteous and professional. He always explains what he has done, and when he leaves, he leaves the job spotless. Also, Chelsea the dispatcher is very nice as well.

Called in after hours on a Saturday. Was worried the emergency fee was going to be expensive. Only 89.99 not bad. Clarissa said this sounds like a clogged drain. Take a shop vac to the drain and flush it out.. She said your thermostat will turn back on . Sure enough it did. Shout out to her. Ac back in and running great. Thanks Clarissa ! Give this girl a raise

We were overcharged hundreds of dollars, I complained and service manage Alicia never called back. I will not use them again. Update - I received a refund in the mail and Alicia called

Jason H. did a great job for us and I really appreciate his excellent work. His technical skills and communication skills are extraordinary. His advice, explanations and recommendations were very helpful. Thank you!

Jason Herr performed my yearly maintenance today..he was great. He kept me informed throughout the entire process...he had a great attitude..he gave me options to better my system without being pushy..and he summarized his work at the end..it was like having a family member help me out. Thanks so much one stop! two years having u as my ac company of choice and u never give me reason to go anywhere else..

Ray is knowledgeable, thorough, and very articulate in explaining the problem and the solution. He is an experienced and trustworthy technician. He is also very personable and pleasant. I am very pleased with the service he has provided to us over the last several years.

Despite having problems with the Carrier system that One Stop installed in 2014, they have always sent competent and responsive technicians to fix the problem. Jason H. was just here and spent several hours tending to every detail of the system. His thoroughness is appreciated, and Jason is truly an asset to the company. Please send him back the next time!

This will be the second time that One Stop Cooling of Tampa has come to my home for my service contract that I have. The first time, the service person was in and outing 10 minutes but the repairman Jason Williams came this time and I am so glad that he didcc. Jason showed me how my unit was growing mildew and how over time the mildew would take over the inside of my unit. This is not something that I want myself or family breathing so he installed a UV light to kill the mildew. I also had questions about the cooling effect of my unit. When Jason looked at the air handler he saw that the top of my unit was blowing cold air out the top because it wasnt sealed properly. This is the reason that my room wasnt cooling like it should. I will for now on ask for Jason because of how professional and helpful he was. Call One Stop for all your air and heating needs, they deliver!

James was very thorough. He replaced my thermostat and told me I needed more insulation (which I agree with) and showed me photos of my attic area so I could see that it needed to be replaced. He also extended my drip pipe so it was farther from the house so it didnt ruin the foundation as well as cleaned out the drainage. Thank you, James and One Stop Cooling & Heating Tampa.

I had the misfortune of having my 2 year old air conditioners evaporator coil go bad. The parts were covered under warranty, but the labor was not. My good fortune was to connect with One Stop Cooling & Heating Tampa and Carlos Torres Saez. The repair was professional and efficient. My system operates at peak performance, thanks to One Stop and Carlos.

I was very pleased with the Service that Victor provided today. He worked very hard and was very thorough. He ensured that all systems were working properly before leaving. Victor was excellent in all respects!

I noticed my house wasnt cooling down at around 5:30 if not later. I called One Stop Cooling and Heating and they said they had someone in my area and theyd have them out that evening. Victor came out and my son greeted him and asked if he was afraid of dogs, he said no and he was greeted by 2 bluenose pitbulls. My dogs are a very good judge of character and they fell in love with Victor and rightfully so! He was knew exactly what was going on and had our house cooling down in a matter of minutes! I appreciated his honesty being a disabled widow I am always afraid of being taken advantage of, but with Victor I received honesty and total fairness. I will request Victor again if my a/c ever goes out again, and I wont hesitate to call One Stop Cooling and Heating! If you are having issues I would highly recommend One Stop Cooling and Heating Tampa. If all their service representatives are half the man Victor is you cant go wrong! Id like to Thank Victor for his honesty and having my son and I back in comfort! Victor Thank you so much, your honesty is highly appreciated! I hope to see you again but later than sooner! lol You are truly the very best!!!

Derick is a great technician and was very helpful! He’s also a complete pleasure. My family members who have met with him when I have been unable to voice the same opinion as well.Thank you, Derick, for all of your hard work! It is greatly appreciated!

I cant say enough good things about Rey Arroyo. He has been to my house twice and this man really knows his stuff. He is an excellent trouble shooter. He is very professional. He takes the time to explain whatever the issue is. He is friendly and very knowledgeable about his trade. A technician will be sent out to my home at least one more time to make sure my issues are resolved and I want no one else but Rey to come out. All I can say is One stop cooling and heating of Tampa is lucky to have Rey working for their company. He is really a valuable asset and I want them to know it. I dont usually write reviews. But I must give Rey a 5 star review.

Jason Herr was our service Technician, he was very courteous, kind, friendly, informative, honest, hardworking and thorough. Jason installed an Apco air purifier and he did a great job, we were very pleased with his performance, he also did a very good job of tidying up after.

I would like to have given zero stars. Purchased a new unit through them have had issues with it since the beginning just had someone else tell me the UV light is broken and the ducts are full of mold and mildew even though they have been out several time to look at them and say nothing is wrong not to mention paying monthly for their worthless maintenance plan. Thank you for ripping us off and trying to kill my family.

Excellent time frame, workers and job. Jaid came to my house to fix my a/c.. I told him my sons birthday party was at noon.. He had me up and running in 30 minutes. I love how he explained, how to prevent it from happening again. I offered him a tip. But, he said a happy customer was his tip. He is great young man. god bless

Prompt professional service.

What an unorganized company! Such a shame because they used to be good. Called on Wednesday morning at 8a, needed service because my AC was not working. They had no service available until the following day, 1p-6p window. Fine, I take off of work the next afternoon. 5:30p comes and they still aren’t here, so I call. They have zero record of my call or service and no one available to come out. Awful. They say they can come out tomorrow morning, 8a-1p. I tell them ok, but I call other companies to see if they can come out immediately. Another company is available and fixes it. At 7a the next morning, I call One Stop and Cancel my appointment with a live person. At 9a, I get a call that they are on the way.What kind of system do you guys have? When you’re supposed to come, you don’t. When you’re not, you do come? Get better organized.

Called One Stop at 3pm needing them to come out that day. They said it would be after 5pm and that the tech would call when they were 30 minutes away, which was no issue.Got a call from Carlos at 3:45pm saying he was 30-35 minutes out. He showed up at 4:15pm. After a few questions and inspecting, Carlos has us up & running by 4:45lm!Thanks for the great service!

Derrick was prompt, polite, efficient, professional and knowledgeable. Looks like he did a good and thorough job. Definitely recommend him.

Very friendly service person. And on time!

The Service technician was proofesiional and pleasant answer all my questions . Im very sstsatisf with his service

Carlos seemed really competent at his job: diagnosing, repairing/replacing, and testing the equipment. I felt confident in what he was telling me about my AC system.

Brian was very thorough and very knowledgeable. He took time to do the job correctly the first time. He promised to be back next week to complete the job up in the attic. He did not have the material for the unexpected and I trust that when he returns he will be just as thorough. Great job Brian hope to see you soon! Keep up the good work. I for one am appreciative of your professional service.

Great people to work for

They did a very professional work. leaved my home clean. Rey, Jorman and Alex, were very professional, respectful. they explained what they wil do, and leaved everything cleaned after it ! Thanks so much!!

I am a new home owner who needed help with my AC unit that was malfunctioning early evening. Luckily it was a fix that was corrected same day with the friendly service technician Rey Arroyo. He not only fixed the problem late at night, but gave me step by step instructions of how to prevent it from happening in the future. Great and friendly service at the end of a long day. Thanks again Rey!

Horrible customer service from the people answering phones to the quality of work from techs. One stop installed our AC in new construction. The first year we had constant issues due to incompetence of both the initial installer, and technicians sent to fix the issue. Two years later we still have issues and after being told the tech will be here in the early afternoon, we waited until 6 at night until finally cancelling. 15 min wait times to speak to a human are common. Never again will deal with this company, their techs and admin team are a match made in heaven- absolutely terrible customer service all around.

Customer service 3/3/2020GuestI would like to tell you that Victor(from Tampa) was a excellent tec. He was very professional. I would rate you as a 7 I would like to let you know we have been loyal customers for over 10 years and I feel we were not treated like your company really cared about us. We are in our 70s and were with out heat for 21/2 days due to a lack of communication in your office in Winter Park. Were having second thoughts about using your service in the future. I guess you can look up my records and see that sometime in the near future we will be needing a new system. In the past I have recommended your company to many of my friends and fellow workers. Thanks for taking the time to read my survey. Respectfully John Spruill

Outstanding customer service. Monday I called jade, the left side of my house wasn’t cooling . The builder said, he’s the go to guy. The go to guy, he is. He said give me an hour. 1 hour 30 minutes later, He had it fix in no time. Someone some how smashed my a/c line. But now it works great. Thanks, what a great company and outstanding staff.

Rey, took the time to call me with an estimated time of arrival and arrived at the time he stated. He is professional, courteous, knowledgeable, and takes the opportunity to explain the work he has done. Excellent service technician. Keep up the great work!!!!

These folks arent professional. They came to rebalance a new system. Guy runs out the door after a while saying he needed one part and they would reschedule. They never did and I found that he never told them anything. When the next guy came, I asked if he tested with a thermometer. He advised he didnt have that equipment on his truck. It didnt work and I left messages on 07/31, 08/01, and twice today for Sara who has not called me back. They also need to fix a vent that they installed that is extremely crooked.

Rey was very professional and thorough. He explained everything about our system to us and more.He went above and beyond our expectations. He knew what our issues were and was willing to work with us to resolve them. He is coming back to complete our issues based on the time he took to listen to our concerns. We definitely would request Rey to come back for any concerns related to our air system.

James is the best, each time our maintenance is due I request him by name.

This company need all new everything6. Worst company,service,office staff and managers.. Dont use stay away. What a nightmare this company is. My new house.. I had to call another company to fix one stops problems. Del air fixed on the first visit not the 3rd time. Horrible staff an service-10 stars

Brian is INCREDIBLE! He has come out to our new construction home a few times (all for different issues). He is always on time, polite and treats our home like it is his own home. We trust his work 100%. Hes never had to come back because something was not done right. We highly recommend One Stop and Brian for exceeding customer expectations!

You need to get your driver to slow down in a school zone, over in the westchase area. Had the number 15V82T on the backdoor. They need to learn to obey laws and be safe around children.

One Stop responded very quickly to my late night holiday emergency service request for my HVAC unit that was not working. Within an hour of my call their technician Rey was at my house. Within minutes he was able to diagnose the problem, submitted a request to order the part needed and was able to get the unit working until early the next morning. Early the next morning I called the office to ensure the part was being ordered and to let them know the my unit was no longer working. The nice lady made note and said that someone would be calling to provide me with a status of the part being ordered. Within a few hours, Cindy called to let me know that they had my part and if I was available all morning a technician (Rey) would be out to install the part. No long after, Rey arrived, installed the part and had my unit working again.Rey, is very knowledgeable and customer friendly. Even though he was working the holiday he was very pleasant and did everything possible to assure me that I would not be without AC. I cannot thank Rey and Cindy enough for taking care of me. Also, their staff that responds to emergency calls did an outstanding job as well.

Jason H. was very professional and took the time to explain to me what he was doing and why. Thank you for your hard work!

Rey came out to check the air flow to one bedroom where it felt warmer than the rest of the house. He listened to what I had to say, asking questions about the comfort of the entire home, before taking action. He did a holistic review of the airflow balance, climbed into the attic to adjust the flow to the entire home and updated the fan settings, then adjusted all of the registers to the correct angles throughout the home. He also double checked that our bathroom exhaust fan flappers had the foam padding installed so they wouldnt bang in the wind and found one that had been missed. He also determined that the thermostat originally installed was the incorrect model, and that wed paid for a thermidistat. He had one on the truck so he not only installed it but programmed it. If he hadnt discussed that with me, he could have saved himself the time and effort he spent today. Id not have been the wiser. He then walked me through entering the product warranties to extend our Lennox parts warranties to 10 years. On his way out he explained that we were using the wrong size filter (the one the builder told us to use) and wrote the correct options on the unit so we wouldnt forget. He reviewed everything he did and my instructions going forward before leaving. I could not be happier with Reys attention to detail and customer satisfaction!

Rafael was our technician and I highly recommend him. He is professional, knowledgeable, and communicates every step along the way. His strong customer service skills along with his technical expertise represents the high quality service we received.

Carlos was very knowledgeable, and professional. Great service!

I was going to go with my old A/C company. Until my neighbor gave me one stops number. Scared at first, but Jaid totally changed my mind. Awesome and Very Knowledgeable smart guy. He now has another Permanent customer. Very respected in our community. Keep up the good work. 5 stars hands down.

Please remaster your commercials they are 13db higher than other commercials absolutely rude

Service has been horrendous. They don’t even deserve 1 star but that’s the lowest rating I can give them. It has been weeks, yes weeks, since we first had a technician come by. They said they needed to order a part and would call us when it was in. A month later I called to see if the part was in. Apparently a technician came by the week before, but no one ever called us. We scheduled them to come out the next week. I took a day off from work. They said they would be coming by between 8:00-12:00. They called to say the technician would be coming from 1:00-3:00pm. We were called at 3:45 saying the technician was running late. When we called at 5:00pm we were told that the technician never had us on his schedule. We were told they would try to schedule us next week...What horrible service. Avoid this company at all cost! Any other service company would be better...anyone else.

Our A/C froze in the night. We called at 7:15 a.m. and left our information with the call center. When we hadnt heard back by 9:00 a.m., we called again. We were told by a young woman that someone would be to our house between 4:00 and 6:00 p.m. to fix the A/C. At 5:55, we called again, and left another message with the call center. A woman called us back and pretty much told us they were too busy to come out. She walked us through checking to see if we had water in a drain and told us to use a wet vac to suck out the water and possible clog. She told us she would give us time to try this and call us back in fifteen minutes at 7:25 p.m. Well, its 11:09 pm, and she never called. We have been without A/C all day. This is the same company who installed the A/C two years ago when our home was built. They did a terrible job. There is very little space to even open the area to insert the air filter. Very disappointing workmanship and poor customer service. Completely unreliable!

TERRIBLE COMPANY!!! Better hope you are paying them and not using them for warranty work on your new home or they will NEVER show up. Second floor of my brand new house in Palmetto has been about 88 degrees for a solid week. Office staff lies about when people are supposed to show up and they will tell you different stories each time you call.Cant speak to any supervisors. Technician took nearly a week to order ONE part for a brand new AC unit, was supposed to show up at 4pm, finally called to say hed be there around 11pm for a TWO HOUR REPAIR on a work night, obviously because he had just finished his CASH job and was finally getting around to the warranty customers. Told him no, hed have to reschedule. Not staying up until 1pm on a work night because they dont know how to run a company and schedule technicians.Terrible, terrible customer service. Roll the dice and take your chances with them, but there are MANY better AC companies out there to spend your money with, NOT this one.

My systems worked perfect until they came to perform a service. After that the system stop working, I had a water leak on the ceiling because they never did the purge on the drainage tube. After calling them back they said my compressor was broken and needed a change. I wait for them for 4 days and after calling another company they found the compressor was working perfectly and only the capacitor was not working they changed and my system is working perfectly again. They wanted me to pay $1500 and with less than $500 my system is working perfectly.Dont work with them at all, try any other one before using them.

This is one of the worst service providers Ive ever dealt with. Unfortunately, Im stuck trying to work with them because this is who our builder used and we need to work with them to get any warranty work completed. Twice this week weve had scheduled appointments - no one came, no one called. Ive tried all week to call and get answers over the phone but I wait on hold, get passed around, or someone tells me theyre going to call back and I dont get a call back. Very unprofessional. I dont know how they stay in business operating this way. I HOPE NO FOR TO LONG.Worst experience ever!!

I would like to compliment Rey Arroyo of One Stop Cooling and Heating. He came to my home today to check on an issue with my air conditioning, and gave exceptional service. He was very thorough and patient in explaining certain aspects of my system, and gave me excellent advice. Mr. Arroyo is an asset to this company.

Thank you to One Stop for coming out on a Friday afternoon when our AC stopped working. Rey was very polite and we even chatted about other stuff that made me really appreciate him. Thank you for being prompt and fixing our AC!!!

Jade was very thorough and very knowledgeable. He took time to explain the problem and fix it. thanks one stop. you guys should be proud of your workers. great job

Total amateurs they are not qualified, customer service people just lie its been 26 days trying to get my new ac to work,just getting the run around..call a different company these guys cant fix ther own brand new units

Carlos called before showing up and was on time. He was very courteous and found out the problem. Very good service

Carlos T. and Jason were very professional and knew exactly what they were doing, they are a real accent to the company. Great work guys.

Excellent service!! Very happy with this company.

If I could give 0 stars I would. One Stop installed our AC in our new constructions home. We moved into our home Feb 2018 and the AC has never worked properly. They have been out to our home at least 7 times replaced the coil not once but twice! That is 3 coils in the AC and here we are the 3rd has now broke! We have been without AC for 4 days and they have yet to schedule the installation for a new unit. No urgency at ALL.... Cindy the contact for New Construction warranty is extremely unpleasant and treats us as if this is our problem and we are annoying her by calling. Again this is not our first problem. We have been more than understanding, but when the 3rd coil breaks I would expect to be treated with urgency and kindness to fix the problem.

OUTSTANDING JOB!! Thanks one stop.. I ran into Jaid on Monday. I asked him a few questions about my new house. He said, I’ll come by an take care of it tomorrow.. well he did. Thank you so much. Now I know why everyone loves him out here..

Wow, what an awesome experience from Rusty, through Derek and Tyler with getting excellent customer service when we were desperate of getting the right answers and direction to purchase, to installing when our air was out for 3 days due to poor assistance from previous air condition company. Your team was there for our family, got results, satisfied with purchase with Rusty, then installation with Derek that worked very hard from arrival to when Tyler showed up, then everything was excellent with the work your team provided us. This is a top shelf company with experienced teams working the field. We appreciate everything. Thank You!, Rusty, Derek, and Tyler. JOB WELL DONE!

Technician Rafael Valentin was at my house for the yearly tuneup of my air conditioning unit. As always he was very professional and knowledgeable. He also addressed other concerns I had. I would highly recommend him.

I have been using One Stop for over two years now. We recently moved and stayed with them. They are professional and reliable. When I find a company that I trust and is competent, I stay with them, and recommend them to others. So I highly recommend One Stop.

I highly suggest dealing with Cale he will make sure you’re gonna get the right equipment for your home!!!!

Rafael V. was very knowledgeable and was able to diagnose my a/c problem almost immediately. Fortunately, i only needed a Capacitorand he had one available on the truck. Thank you ONE STOP COOLING and thank you Rafael :) :) :) :) Excellent A+

My a/c stop working and I call One Stop around 9:00 am and they came the same day and fix my a/c. Professional customer service and even the next day they call to follow up. Thats what I called great company. Thank you guys. Excellent job.

WARNING! They installed new AC system at construction. Never installed 1 year media filter, even though I ordered one.....and refused to stand by their installation. NO FILTRATION FOR MONTHS BEFORE I NOTICED. Cindy in the Tampa office stated someone probably stole it, therefore its not their problem . Never came out to assess the situation. The service supervisor called and hung up on me when I asked if I should be concerned about Mold. Had a separate AC company come out to clean duct work and coils.Lets scale this on a 1-10 (1 being worst)customer service = 1professionalism = 1integrity = 1

I had some issues with my new house. 30 minutes after my phone call with Jaid. He showed up to my house on a Friday at 5:45pm. You guys have one professional A/C tech. It was storming out side! He still unclogged my drier pipe. Even thou the roofers put on the wrong vent. He loves his job. I could tell by his attitude, Professionalism and quality of his work. Also, thank you for getting my master bedroom really cold. One stop now has another permanent customer. Thanks for the fast response!!

This Company is not trustworthy. Be careful of doing business with them. They were supposed to be putting an AC system in our house. We Paid them a large deposit. They bought the equipment and started the installation. Then they came by the house when only workers were there and stole the equipment now One Crook are not paying us our money back. They do not communicate and I would warn anyone to be extremely careful.

Professional and communicative. Thank you Jason!

We had no heat a few weeks back and we called One Stop. Louis came out and was here very late trying to get our Heat fixed. He did a great job and got our Heat up and running that night. We are very grateful to Louis and One Stop.

Rey Arroyo is very professional and efficient. He did an excellent job and adds value to the One Stop Cooling company.

The management its all good, very professionals....

Cody was on time and very nice. We had a brand new unit installed with our home and I guess the electrician turned off the breaker. Cody didn’t make me feel silly about coming out for such an obvious thing and fixed it right away, he also did a diagnostic to make sure that there were no other issues. He was very professional and gave me sound answers for all the questions I asked and there were a lot. He didn’t fast talk me and trick me into buying a bunch of stuff I didn’t need. He also advised I do a service agreement in a year, which I appreciated. He was looking out my best interest as the customer. I will use this company again and hope to have Cody back out.

Rey Arroyo was great! Very friendly and professional. He fixed my problem quickly and got my A/C running again! Thank You

Had some weird issues with my A/C and called this business whom I used previously with a maintenance plan which had expired to come check out what was going on. The next day the tech come out to visit and he explained that the parts warranty for my air handler had expired and that the problem was with my air handler motor. He didnt have the part and would have to order it so he would go back to the office and have the parts department contact me. I paid the diagnostic fee of $89 and awaited the call. One stop called me back and told me the parts plus labor would be $829!!!!!!No way was I paying that so I called sears and had them come take a look. I never mentioned that one stop came a few hours prior saying the motor was bad because I wanted to see if Sears came up with the same conclusion. Sears tech came within an hour of me calling and checked everything and what do you know, it was the drain being partially clogged. I went from almost paying $829 to only paying $99 to have the drain cleaned by Sears!The only reason we called one stop was because of the previous relationship and rapport built up from having the maintenance plan but thats gone out the window now. I feel lied to and they were trying to take advantage of me. No way did their tech do a thorough diagnostic to find the root cause. He just went with something thats costly but not too high like replacing the entire system. They will never get my business again and ill tell everyone to stay away!

Outstanding job. I will tell my family and friends, about the great job one stop did. Thanks Jaid my a/c works great now.

Very reliable and trustworthy. Showed up on time. Fair prices. Did a great job!

Rafael was incredibly professional and took the time to explain what everything was and the possible issues that could be going on. He was patient and even made priority for our problem. Could not be happier and I am a person that rarely writes any reviews. Thank you Rafael!

AVOID THIS COMPANY AT ALL COST!!!My wife and I bought a new home a couple of months back. The terms of that sale were that the seller needed to replace the outside condenser as it had seen pretty bad rot. No need for the inside as its an electrical system that essentially is good forever since the only two substancial parts inside of it are easily replaceable fan motors and heating elements. The seller decides to use One Stop Heating and Cooling. Not only did they lie to the seller about what needed replaced, they stole the 400$ Nest thermostat and replaced it with a cheapo 50$ honeywell. The original worked great as we tested it long before we ever moved in but lets move on because I havent even begun to break the ice yet so let me just list off the initial reasons why we requested they repair our newly installed system-We moved in to this home and instantly noticed the new furnace had no filter rack to put a filter in. So over the last two months (and still waiting) the dirt is just collecting on the evaporator.-The unit is suspended from the ceiling and leaning heavily to the right essentially making the secondary drain pan worthless (not to mention horrifically ugly).-They removed our metal duct plenum and replaced it with cheap duct board. Then to resize the enlarged transition from the plenum to the attic duct, they just butchered our roof and sprayed expansive can foam and covered in duct tape to sorta seal.-They ran our condensate drain on to our sidewalk making it extremely dangerous for my family to walk on. For those that dont know, the condensate is carrying out the water pulled from the inside unit. When this lays on a hard surface it makes a slime similar to a clear oil. They literally had to work harder to pipe it on the sidewalk which just shows how clueless their people really are.-The outside unit was throttling really loudly and sounded like it was struggling to start. Since I have over 20 years experience as a service technician doing HVAC I decided to do a standard test vial to determine if there was indeed oxygen inside of the freon lines (this is a terrible thing that destroys units prematurely and severely lowers efficiency). Sure enough it was, so that tells me they never pulled vacuum to test for leaks. . They basically soldered it up and dumped the precharged freon and left. No measuring what so ever.- The pressures of the freon itself was way too high (410psig and 71F evap temp coming off the coil inside of a 79F home) That also points to them just soldering up and dumping the freon contained in the condenser new. The techs did not care if our unit barely cools at all and obviously didnt check superheat/subcooling which is standard for our industry on every install.- The new lines and new condensate was sealed using spray foam and duct tape as well. Its caked all over the area where the unit sits and on the exposed exterior wall of my home. They hacked in to our original cover to hide the lineset and just left it jagged and absolutely terrible looking.- The condenser itself is turned around completely backwards meaning the installer literally had to run the copper lines, electrical, and low voltage thermostat wire around the exposed side of the unit. This one blows me away as it took more time energy and money to do this. On top of that they then painted the armaflex covering with white paint that smeared all over the unit itself making it look even worse as if that were even possible.There are so many issues here that I dont actually have enough space to continue on, but in short this was just the start of the problems. I spent the last two months emailing and calling to only get promises from warranty and administrative that they will fix it all. Each time I call back to see why nobody has called or shown up its just another deflection. Recently its been my two provided emails, three provided phone numbers, and regularly having someone at the home all day (in case they want to just randomly show up) is not enough. No contact for appointment at 2mo+