Big big BIG fan of Dahomey. All of my stars are for him, not the other guy, Duck.Every time Ive gone here, Dahomey has gone above and beyond to make sure I left satisfied and taken care of. I try to make sure I shop with him whenever I go as nobody else measures up to him. If hes not there, I probably wont shop there that day. Truly seems the most knowledgeable and happy to help. Love his work.
Absolutely excellent customer service! I went in to purchase oil for my BMW. I always purchase the Mobil brand. The gentleman, Dahomey, who works there asked if I was purchasing Castrol. Long story short, he went outside to look under the hood and sure enough the cap says Castrol. He even provided some contact info for mechanics in the area. I appreciate the thoughtfulness and attention to detail...that I clearly missed.
It was very well stocked and the staff served with a smile great vibe overall.. 😎👍
Friendly people. Provided lots of help.
Tested battery for free and replaced it I didnt have to do anything
In and out! Also had my wipers put on. Great service!
Needed a part only they had in stock.
Great, AS always! So Happy that these guys are SO KNOWLEDGEABLE AND HELPFUL.This Store is JUST as Good as All others! And its Close!
Dont like geting bad parts all the time
It was busy and took a minute to get some help. It took a minute because the guys behind the counter were being very helpful with each customer. A young man helped me out, helped me find some parts and was very courteous professional and polite. What else do you need in retail? Great job guys!
Always very helpful.
The entire staff was amazing. My wifes car died on New Years Day. The store was open and all of the team members were willing to assist and getting the part a new battery, for my wifes car. That store on Busch Boulevard is amazing.
Not a very helpful staff
Tye was wonderful! Im disabled and on crutches. Not only did he ring up my oil and put it in my engine for me, but he did a diagnostic test to see what is ailing my car. Tye was a huge help! Thank you so much!
They were excellent & helpful
Desmond is an asset to this company! He is professional, respectful and knowledgeable. I will always shop at this location because of the service provided by Desmond. Elliot is also outstanding! Great experience... Patricia Grace
Always professional and knowledgeable...!!
Ricardo needs to work else where. Very nasty nasty guy.
For the most part i always receive great service. But yesterday was a bit off-putting.First off I was waiting for a good 5mins before anyone came to the counter.. then on top of that i was first in line and dude totally by bassed me and went to the other customer. (I usual let that slide 1 time)Fine all that aside I simply needed a battery charge that day. So I give him the battery. In which they also put mine behind someone elses so longer wait time to get it back.So I come back get my battery about 3hrs later, hooked it back up. Not even a spark from the terminal. I dont think they even charged my battery after all that. Needless to say Im going to frequent this location less. and definitely not going there for any battery services!!!
The guys there went above and beyond to help me with my issue !!!
I had trouble with my starter, which had a lifetime warrantee. They were able to replace the starter at no cost to me, I just paid for labor, in less than an hour. They always have the best service and I never go anywhere else! I have been a customer for over 10 years.
This Advance Auto parts was very helpful and friendly!!!!’ Lawrence, Richie and Shelia were very very aware of what I needed for my automobile. Outstanding service and communication.
Manager have bad actitud
The manager is amazing there. He plays no games and get to the point of customer first at all times. He keeps his employees in line....Real Customer Service at this Advance Auto....
I just left this place not too long ago trying to get a quick diagnostic check on my 2004 Chrysler Crossfire & the employee helping me (Aileen) said my car doesnt have a obd for it to be checked then she said she couldnt find it, then after she tried looking it up she told me to try and look it up on Google and said shes sorry, so now Im at Auto Zone and they completed this for me with no problem and offered me a free battery charge.
Always a pleasure
Dont like these people dont understand what your looking for and didnt even have a 4mm wrench. Worst service and high price simple things need for your car motor oil at 28 when walmart has it at 22 what a rip off
I gave your auto parts store a five-star do the fact of every time I come to Advance Auto Parts I would find what Im looking for and if I dont know what Im looking for I just have to go to the counter and tell them a ballpark figure what I need and nine times out of 10 if not 10 out of 10 the assistant behind the counter always tells me what I need in for the best price its not like theyre trying to take money from me cuz its trying to give me the best quality for the best price whatever that may be if its worth more to pay more for what Im looking for then theyll tell me but if its not worth to pay more its a good feeling that theyll tell me that too its great to be in a place that offers honesty and theyre not out there to take your dollars but theyre only there to make sense of what she was trying to make sense of its a great feeling thank you Advance Auto Parts and I believe I can speak for others youre one of the top and its good to be up there at least I know where to look
I wanted to give Jacquez a shout out for being super helpful and super respectful. I wish I could say the same about the boss that was on duty. Completely rude and no customer service. I will come back now thanks to Jacquez. He made my night and helped get my car safe so I could drive home with my daughter. (Sorry if I spelt your name wrong.) Thanks again!
Good service friendly and helpful. I went around 6:30 - the parking lot is too dark. For security they need outside lights
This store is suppose to close at 8pm on Sunday... When I went up there I was told store was already closed 10 minutes before 8pm. I tried to call and someone kept picking up the phone then hanging up. All I wanted to do was return something I didnt need would have taken 5 minutes or less. If this store closes early on Sundays then the time needs to be changed. This is completely ridiculous and so unprofessional that you have employees that do that.
Sales rep very helpful and polite
Great place the people that work there are a lot of help
Lawrence or Terrance is absolutely great guy always helps sorry I always forget your name man
Thought that Ricardo was less than helpful and kind of rude.
Lawrence did a great job of helping me out with the items I needed. They were out of the oil I wanted which was good for business but the reason why I didnt give them a 5 star but overall great work.
My husband has a commercial account and they would not give our discount. Was very rude not helpful and on top of it told me he would not install the battery. I left no sale! Ridiculous that people think they can take advantage of you just because youre a female!
Very rude
Lawrence and Desmond and Richard excellent product knowledge, excellent service with a smile, parts correct, and lowest-prices!!.....can you ask for more?
How yall give me the wrong part
My favorite part store!!
Thanks so much for your quick response for my request for finding parts for me
Desmond and Lawrence the store manager were awesome. Honored my warantee.
I called this location to price shop and order $800 in parts for my GMC Acadia. Upon calling I was asked if I would hold and was immediately placed on hold. I waited 11 minutes and 33 seconds before I hung up and called back, to again be asked to be put on hold without even a chance to say no. I called back 5 times consecutively being immediately placed on hold without the opportunity to even say a word. Complete stone wall for customer service. Buy your parts somewhere else.Tatiana was the manager I finally spoke with and also the same Tatiana that gave her store a 5 star rating. What a joke!
Good service, price slightly higher then Autozone on some items.
Barely competent. No, I take that back, between 3 of them they couldnt figure out how to put wiper blades on my wifes Taurus. Expensive and slow has been my personal experience.I suggest AutoZone on Busch & 50th or a different Advance.
Get coupon codes online and order instore pick up and save maybe 25% on car parts. Ready in 30 minutes at the store. Have a week to pick paid order before refunding your money.
Desmond was AMAZING ! I came in there panicking because I only had 30 minutes to fox my battery and he got me in and out with no stress. He saved my night !
The staff was very helpful to change my turn lights
I dont know that Im a do it yourselfer but Im certainly a TRY to do it yourselfer...and this joint has all the moving parts Ive needed thus far...with staff more than willing to assist!
Great job thanks so much for your help
Service was great and store was clean. Price is Right.
Terrible experience very uneducated and even worst customer service was rude and had no idea about parts and the store manager is even worst. He does not care about you as a customer
Advance Auto has the nice staff and great sales packages on the Maguires products. Thats what I like most.
I like to read three stars because it AutoZone you can buy products and return it to any AutoZone in the country when you buy it parts from Advance you can only return it to the store you bought from
Great staff the guy Dahomey is really nice and helpful
Dahomey gave great customer service
Excellent Very Pleasant Workers
They no good. They treat you bad.
Good place with friendly employees.
Very pleasant and helpful service.
Better than before but still advance.
Amazing help and patience.
Awesome 👍 place
Its where I get most of my auto needs met...seldom do they not have what Im looking for...great prices and sales during the year make it a valued place to get stuff for my vehicles...
Best place for auto parts
Good parts good prices
Great service at this location....
These auto stores are hiring employees with zero knowledge about mechanic, which makes it so difficult to call about a part . Than they put you on hold and leave you there because they dont know the answer to a question, this place is loosing many customers.
Service
Expensive expensive expensive lower yall prices some everything is going up and we only make 975a hour
People very helpful
They had what I needed..
You can get all your Auto Parts Here
Great customer service
Employees are helpful, small store
Always a long wait. On phone or in store...doesnt matter your always gonna wait.
Little over priced
Great customer service
Helpful staff.....
I was given incorrect information
Great service
Always a friendly staff
Service was good
They put my whippers on
Helpful and friendly
My go to place for auto parts
Found what I needed qucikly
Great
Good people
Love this place
Great customer service!!!!
Very nice
Really helpful
Good
Foodservice
OK on prices and parts
Great service