I was illegally towed by this company when there were no signs posted as a tow away zone. They did not report the tow to the police within 39 minutes as required by law and used the excuse that the same man owned the block so they could use a sign postedFor one business for other businesses. The police allow them to violate the law because they work for the police as a towing company while the police say it is a civil issue they cannot get involved in. Perhaps the local news needs to hear about this racket between this company and the police and illegal activities.
I paid to park in ybor via the park mobile app based on my location and matching the zone number. Upon leaving an event the car was gone. It turns out that the car was towed because there was a glitch in the app and the zone numbers got messed up. The parking company and towing company acknowledged they saw based on license plate that parking had been paid for. The tow truck driver (Billy) brought the car back and was extremely rude and unprofessional. The lack of any business ethics or human decency is astonishing. I guess I shouldn’t expect much better from a towing company whose job it is to hold peoples cars hostage just to make a buck.
This was the worst place Ive been to in my life. The white man was very unprofessional and seemed to be racist. He knew I was on my way to get the tag off my car but when i got there he had me wating outside we told him it was about to rain & he still had us waiting outside. Than he came out bragging about how he works for TPD and has had a contract with them for 17 yrs. So he feels like he can disrespect ppl. Not cool he wouldnt be disrespecting no one if wasnt working for the police. Hope nobody else has to deal with these horrible ppl.
Driver in truck number 11 was driving recklessly on I-275. Was also flashing his rear facing bright lights at motorists behind him. I wouldn’t do business here.
Although the place looks a little if-y they are really good. They were there to tow my car quick and replaced my alternator for my car at a cheap price ($300).Again, dont judge a book by its cover. The mechanic and the lady in charge of pricing where kind.
They did a beautiful job on fixing my Hummer. You cant even tell it was ever in an accident. The owner answers the phone (rare for towing companies) and very reasonable (also rare). Id recommend him to anyone needing work done on their car!
It may have sucked being towed but at least the guy working that night was friendly and understanding.
Never Go To This Place. Very Dangerous And Smart Scammers. They Will Lie About What Day Your Car Will Be Fixed & Even Break Parts On Your Car. When I Asked For My Car Back They insisted To Keep Working So The Labor Can Go Up. Very Demonic Place You Guys. Don’t Waste Your Time & Money. Had To Call The Police To Resolve issue. Family Business Just in it To Take Your Hard Earned Money.
William Klee wrote us a bad check and has since been avoiding us for repayment. This is after we took a check from them out of good faith as we do not normally do it due to being scammed in the past. Lesson learned, stay away from these crooks.
Very conniving.. they don’t care about helping, they just care about making money. They broke a piece on my car and didn’t make me aware but wanted my money. They also said they put 20$ worth of gas in my car that I had to pay back and once I got my car, it only had a quarter tank, Smh. I’m all about supporting small businesses but please stay away from this place.
To start off they took forever to even come out and see my car so I could get an estimate. Then I finally get the estimate after a week or so, they come get my car and tell me itll be a week or a little longer till my car is done. So they have my car for over a month and a half and I finally go to get my car and when Im arriving they tell me itll be another $100 which I dont just have laying around. I then go to leave with my car and I get half way down the road before it starts making all these noises and I have to go back. They have my car for another week I then go back and get it and everything seems great the next day my check engine light was on and its started making noises again so I take it back. I got my car back on December 20 and every week I have to go back because my car keeps making noises. I actually had to go back today and they said I dont know whats wrong with it. I finally got tired of it and went to a different place because now its interfering with my life.
If i could give them a ZERO i would they dont answer the phone and finally after 10attempts to reach them and they do answer the guy is very rude and slick had me on hold for 12minutes only to say yea we busy hold on again 🤬
Very good in getting the job done on time and very friendly people. Only thing to know is they screen calls and will ignore your phone call.
Horrible They impounded my vehicle from a paid parking while I was conducting business in Ybor. They even made sure I paid additional charges for mileage.
Long story, but how can they tell AAA, they will be at my house in 90 min., around 5:26 am this morning I called AAA, never showed up, called them a little before 8, because they called and didnt answer when I picked up, so I called them right back. The lady there, at Star, said she didnt even have any drivers come in till 8am, that he was on his way to the office, then hed be coming to my house. I told her no, I didnt want him coming. They advertise being open 24 hrs when they are not, and our mechanic has been waiting since 6am for us. No telling what excuses she was giving AAA, when AAA kept calling me, 90 min., turned into 7:20, then 45 min. More, then 8:15, which would give them enough time to get to my HOUSE AFTER they really opened. Would never recommend them to ANYONE!!!!AAA should fire them, and go with someone else. No way to run a business. Star has messed up our day, our mechanics day, who has been waiting for us since 6am this morning. False advertisement, saying your open 24 hrs, but your drivers dont come in till 8am. Wish Stepps had been contracted with AAA, they could of had me at my mechanics between 6 and 6:30, like I should of been. Was going to let them, but AAA wouldnt of reimbursed the amount back to me from Stepps. Bad business!!!!!!!!
Excellent service, and a wanderful personality!